5/5
GoogleWe help us to find our apartment, and is absolut amanzing. Thank you all
Agent replied · 27 July 2026
We are enjoying having you with us and hope you are very happy. The Letting Station
Trusted Agent profile · Essex
Verified
Hilbery Chaplin Residential reviews in Laindon, Brentwood, Romford and 2 more
★★★★★
689 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 689 reviews on two platforms, rated 4.5 out of 5 overall.
685
Reviews on Google
All 5 offices
4
Reviews on Facebook
Business-wide
Our offices
Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
- Hilbery Chaplin Residential LaindonThe Estate Office, High Road, SS15 6DQ266 reviews · 262 on Google (4.5)4 in the last 90 days
- Hilbery Chaplin Residential Brentwood8-10 St. Thomas Road, CM14 4DB132 reviews · 132 on Google (4.8)5 in the last 90 days
- Hilbery Chaplin Residential Romford86 Market Place, RM1 3HQ126 reviews · 122 on Google (4.1)2 in the last 90 days
- Hilbery Chaplin Residential Hornchurch18 North Street, RM11 1QP100 reviews · 100 on Google (4.6)1 in the last 90 days
- Hilbery Chaplin Residential Ingatestone94 High Street, CM4 0BA69 reviews · 69 on Google (4.7)3 in the last 90 days
Latest reviews from every Hilbery Chaplin Residential office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat group of people! Everyone I’ve spoken with was extremely helpful and polite. Would definitely recommend and use again.
Agent replied · 2 September 2025
Thanks for the 5-star rating Ross! We are thrilled that you enjoyed the experience with our team in Shenfield.
5/5
GooglePopped into the Branch not really set on what I wanted, the staff were lovely, very welcoming and friendly, managed to arrange some viewings for that weekend! Answered all of my questions and made me feel valued despite taking up a lot of their time!
Agent replied · 2 September 2025
We appreciate you taking the time to share your positive experience Scott. Its great to hear you were pleased with the service provided by the team in our Shenfield branch.
5/5
GoogleI found Hilbery Chaplin in Shenfield the most accommodating. They assist willingly and help even if tasks are outside of their responsibilities. All staff, professional and friendly. Would highly recommend.
Agent replied · 2 September 2025
Thank you for your kind words Rebecca, we are delighted you have been happy with the service provided by our Shenfield team.
1/5
GoogleTHEY HAVE BEEN REPORTING AND DELETING NEGATIVE REVIEWS. My partner and I came across a property being sold by this estate agents that we liked. We went for a viewing and all seemed fine until we informed them we have a property to sell and we were told that we are not favourable due to having a chain. This was not the sellers requirement but the estate agents! They proceeded forth the next working day to ask when we would be available for them to come over to valuate our property. I had declined as the cheek of it to tell me I am not favourable but then want to list my property?? Absolutely not! There were a number of phone calls where I was reminded that I am not favourable due to having a chain which urked me every time. In the end we gave the top offer of the guide price and informed this estate agents we are in the position to buy that property without having to sell ours, no information was taken to prove this but was asked for our top and final offer, why would I out bid myself? Then I received a call to inform me that the seller has decided to go with a buyer with no chain, she is not in a rush to sell and has yet to find a property elsewhere near her daughter. Seems all to convievent that 1) The estate agent was already deterring me from the first viewing due to my property. 2) My offer being the top offer was not accepted and apparently the seller's choice. Estate agents are meant to present the information to the seller and that my position to being able to buy the property without selling mine was not presented to her. I sensed foul play from the very beginning, The estate agent informed me that it was difficult to get the lady to list her property and it took time because her husband recently passed away so her daughter had asked her to move near her. The lady is taking her time to find a place but also has an attachment to this property of hers as its her home, her memories, but the estate agents did not care as they wanted a quick sale. Now I understand why the estate agent has pressed the poor seller to go with a buyer without a chain, they have exploited her and her vulnerability! They want a quick sale before she changes her mind hence the buyer without a chain and not presenting her with all the information of our offer and also makes sense to see how much more we were willing to offer as they wanted to weigh up their commission from my offer and the buyer with no chain. They even called my estate agents to confirm if I have had offers on my property and told me it's so they can inform their seller of what position we are in. It was not for that purpose. They had other information which could have been presented however they chose to say we have a chain it's not sold and go with the person without a chain. Looks like they want their commission very quickly. However she has still yet to find a property to move to and they lied to me that she's found a place and needs a buyer without a chain. Neil had also confirmed on the phone to me that they would rather deal with buyers without a chain as its an easier sale. Meaning those who have a property can not purchase a property being sold by Hillbillys. They also had the audacity to say we intimidated the vendor by attending her address, when in fact she was asked if she would like to know what the estate agents have been saying about her and doing behind her back she did not want to know and that was that. This estate agent is not professional, they take down negative rated reviews, they lie on responses, been around for 130 years with only 36 reviews that too only positives? They took down mine and my husbands review stating it was not genuine when we have had a bad experience with them due to their behaviour.
5/5
GoogleSue was helping from start to finish. I strongly recommend and really appreciate Sue. So professional and helpful with all of my questions as a first time buyer. Thank you Sue
Agent replied · 2 September 2025
Thank you so much for your 5-star review Jamie. We're thrilled to hear that Sue provided you with excellent service during your recent property search. We appreciate your kind words about our communication and expertise. We hope you're settling into your new home! Please don't hesitate to reach out if you have any further property needs.
5/5
GoogleI would like to give special thanks to Kellie, the Senior Sales Consultant, for her outstanding support and professionalism. From start to finish, she was friendly, approachable, and always willing to go the extra mile to help.
Agent replied · 31 August 2025
Thank you for your generous review! We're thrilled to hear about the 5-star service you received from Kellie. We'll be sure to pass along your kind words, as they truly inspire our team. It was our pleasure to assist you with your purchase. We appreciate you taking the time to share your positive feedback and thank you for choosing our agency.
5/5
GoogleHilbery Chaplin have been dealing with our rental properties for over 20 years. We have always received a professional friendly service. Danielle has always been happy to help and very informative and is a credit to the company. I always recommend Hilbery Chaplin
Agent replied · 13 April 2026
Hi John Thank you for your wonderful feedback for our Lettings team, especially Danielle. It really is appreciated. Kind regards
5/5
GoogleVery professional service from both Niamh and James. They found a good professional couple for my property and are managing it very well.
Agent replied · 13 April 2026
Thank you so much for the fantastic 5-star review for our Lettings department, especially Niamh and James. We're especially pleased that you are happy with the way your property is being managed by our property management department.
5/5
GoogleLovely estate agents! Nothing was ever too much. Emma was professional, personable and extremely helpful with my viewings. Can’t recommend enough!
Agent replied · 15 May 2026
Thank you so much for your kind words and the fantastic 5-star review Jane. We're so pleased to hear you had such a positive experience with Emma and the team at Shenfield.
5/5
GoogleI would like to thank Danielle and the rest of the lettings team for securing a tenant for my property. The team was extremely professional, helpful throughout the process, and a pleasure to work with. I would highly recommend their services to anyone looking to let their property.
Agent replied · 20 March 2026
Thank you so much for your wonderful review Hollie! We're delighted to hear that Danielle provided you with exceptional service. They'll be thrilled to know their efforts made such a positive impact on your experience with us.
5/5
GoogleGreat experience with Chloe, Emma and Sue, they made everything a lot easier. Very responsive and answered any queries.
Agent replied · 2 September 2025
Thank you so much for your lovely feedback for the team in our Shenfield office, it really is appreciated.
5/5
GoogleFrom the first visit to put the property on the market right through to completion the service from Neil, Kellie and Kellie has been excellent. I would definitely recommend their services
Agent replied · 31 August 2025
Hi Julie Thank you for your kinds words for the team in our Hornchurch branch, it is really appreciated.
1/5
GoogleRating only, no written review.
1/5
GoogleAwful experience. Very inconsiderate! Would not recommend as certainly not people oriented
Agent replied · 31 August 2025
Dear Mr. McCann As we’ve been in business for over 130 years we take all complaints very seriously. Unfortunately we can find no record of your name on our systems but would very much like to know what this matter relates to. At present, we are concerned that you have submitted a complaint regarding the wrong company but would never assume this. Please contact us to enable us to put things right or for you to advise you mistakenly reviewed Hilbery Chaplin in error.
5/5
GoogleHelpful, informative and responsive throughout the process. Kellie H was particularly helpful in keeping us updated and answering questions.
Agent replied · 31 August 2025
Thank you so much for your kind feedback for our Hornchurch team, especially Kellie H. Your feedback is very much appreciated.
5/5
GoogleGreat to work with, very helpful and such a lovely team
Agent replied · 1 June 2026
Thanks so much for the lovely feedback Simon! We're really glad you’ve enjoyed your time so far with us, the feeling is definitely mutual! It means a lot to the whole team. Looking forward to continuing our work together.
5/5
GoogleThe letting station made getting the house of my choice very easy and less stressful. One of the representative of the letting station named Sean really made getting the property at ease within 2weeks. Choosing the letting station wasn’t a wrong decision.
5/5
GoogleThey have been very helpful during the whole process. Highly recommend.
3/5
GoogleReally hoping that things improve but honestly, so far, I wouldn't recommend; there seems to be poor communication flow between landlords and letting agents (un-notified entry from Fire services, landlord selling property with CPS - 4 weeks into tenancy so far).
5/5
GoogleA pleasure to work with. Smooth process from start to finish. Very approachable and quick to resolve any issues. Highly recommend
5/5
GoogleI can’t fault the service that the team has given me since being under them. They are personable, friendly, attentive and have increased satisfaction of where I live. Thank you team!
5/5
GoogleHad a great experience with the letting station. Sean was very helpful and professional, he made everything go really smoothly, went above and beyond to get everything sorted for me and I couldn’t recommend them enough. Thank you 😊 …
5/5
GoogleReally happy. Super quick and easy letting process and Sean was incredibly helpful the whole process and got everything sorted. Really appreciate it and would definitely recommend. Thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hilbery Chaplin Residential
Which Hilbery Chaplin Residential office has the most reviews?
Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 132.
Where are the Hilbery Chaplin Residential offices?
The five Hilbery Chaplin Residential offices, by town:
- Brentwood: 8-10 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Hornchurch: 18 North Street, Hornchurch, Essex, RM11 1QP
- Ingatestone: 94 High Street, Ingatestone, Essex, CM4 0BA
- Laindon: The Estate Office, High Road, Laindon, Essex, SS15 6DQ
- Romford: 86 Market Place, Romford, Essex, RM1 3HQ
