Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Showing 1,345 reviews on Google only. Show every review
5/5
GoogleI had the pleasure of working with Lauren as my letting agent and was really impressed with her service. She was professional, friendly, and always available to answer my questions. She kept me updated throughout the process and handled everything smoothly, from viewings to paperwork. I highly recommend Lauren for anyone looking for a reliable and efficient letting agent. Thank you Lauren and Henry adams Horsham.😊
5/5
GoogleGreat experience from Ali when purchasing our house in North Horsham. She was very helpful with our offer and we experienced a pleasant process. Would use this company again if I had a need to.
5/5
GoogleAs a first-time buyer, I was overwhelmed by the complexity and length of the process, but Gemma managed everything so well. She was incredibly patient, kind and professional, handling each step smoothly and keeping in constant contact with the solicitors to make it all happen. I truly can’t recommend her enough, she’s outstanding at what she does!
5/5
GoogleFrom the whole family, we would just like to start by saying thank you to the team at Henry Adams Storrington. We have had experiences in the past with other letting agents, and it can be extremely stressful for a young family to find a suitable rental property. However, with the help and guidance from Alex, Steph, James and Stacie, it was a stress-free and easy process. We were recommended Henry Adams by a friend when our tenancy agreement came to an end with another letting agent in which we had a lot of problems with. We was put in the safe hands of Alex, and he dealt with all of the in's an out's of finding us a property. Alex found many properties in our criteria, but he found us the perfect match. As a young family of five, there are many aspects you have to cover, so we knew he had made a huge effort, and on the day of the viewing, everything went to plan, and the perfect property was finally found. On our move date was just before the Christmas period and everything went perfectly from the cleanliness of the house to understanding the property, and we are pleased to say the house Alex found us can now be called a home. Alex was professional, polite and punctual and a fantastic person to chat with. We could not be any happier with the service he provided and also the rest of the team at Henry Adams Storrington. We highly recommend to all, and once again, many thanks to the whole team.
5/5
GoogleMyself and my partner have recently had the pleasure of dealing with Henry Adams Lettings Ltd in Storrington predominantly liasing with Alex, i couldn't recommend him enough. The process of finding our new home was made exceptionally easy by Alex. Every step was handled with ease and professionalism. Alex went above and beyond in making the process fantastic. Couldn't recommend both Henry Adams and Alex enough 😊
Thank you Nicole, this is a lovely review and we really appreciate it.
5/5
GoogleFantastic lettings services! After having attempted to contact many estate agents in the area, Henry Adams was the most approachable and helpful. Many thanks to Alex who has helped us find the perfect property, and is professional, friendly, and very efficient at responding to any questions or concerns by phone call and email at all hours of the day!
Thank you Katie, so glad we could help and congratulations on your new home!
2/5
GoogleInitially swayed by credible vision of how to approach the sale of our property, we signed up with Henry Adams for an initial 12w minimum term. Photos were taken and floorplans drawn-up, and the first issues appeared, with rooms incorrectly labelled, walls and doorways where they were none, etc. Basic stuff. We were offered drone footage, which never subsequently materialised, even after chasing. Once particulars remediated, communications were relatively proactive for the first month or so, but thereafter we noted that requests for updates were typically met with rather 'stock' replies referring to 'extensive marketing activities', but little actual *detail* of what was being undertaken on our behalf. At around 7w in, we were assigned a new Rep at the branch, who was supposedly our new point of contact. After a sole viewing introduced at 8w, we later sought further regular contact from said Rep, then at around 12w elapsed received an out of office, for a 2w summer break (fair enough). Subsequent mails were then met with further out of offices, but this time with no return date specified (we never did find out whether they returned to the office). At 17w, and with scant further communication received and no apparent further progress, we mailed the Branch to advise of our decision to terminate marketing, receiving an automated reply to notify that our initial primary Rep with whom we'd signed-up had now left the company(!) - which rather validated our decision, we felt. Not totally convinced that *anyone* was actively managing our sale for the final month or so! (They certainly weren't proactively communicating with us if they were?). Final disappointment was to receive a substantial invoice in respect of withdrawal fees at variance with the actual T&Cs we had signed with our initial (departed) Rep, which clearly we declined to settle (and was subsequently agreed 'waived'). Summary: NOT a wonderful Agency experience, and a feeling of having somehow 'fallen between the cracks'. TL/DR: Initial floorplans were nonsense, and offered drone footage never materialised. Scant proactive communication after first month or so, and with little detail of activities undertaken shared thereafter ('stock-replies' only when chased). Disappearing Reps (with no notice/return date). Single viewing secured over course of 19w. Erroneously invoiced for several hundred pounds of withdrawal fees at termination. Recommended? Draw your own conclusions.
Thank you for taking the time to share such detailed feedback about your experience with us. We’re genuinely sorry to read your review and to learn how disappointed you felt during the process of marketing your property. It’s clear that a number of things went wrong. from inaccuracies in the initial details, to the promised marketing materials not being delivered, and most importantly, the lack of consistent communication and support from our team. This is not the level of service we aim to provide, and I sincerely apologise that you were left feeling unsupported and let down. I understand that the withdrawal fee was waived for you as a goodwill gesture, and I hope this showed our sincere desire to make things right, even though we appreciate it didn’t fully make up for the difficulties you experienced. Your feedback has been shared with the team so that we can learn from these mistakes and improve the way we support our clients moving forward.
5/5
GoogleWe got involved with Henry Adams in Emsworth after having previously worked with two other local agents. From the start, we felt more confident that they would be able to find us a buyer, and just 10 weeks later, they did exactly that. We've now exchanged, and couldn't be happier. Katie and Joe were fantastic throughout, working closely with us to get the job done. Highly recommended.
Thank you so much for your kind review David, we really appreciate it.
5/5
GoogleAm happy to recommend this company. They also have the biggest local market share. We had an acceptable offer for the house after only two weeks' marketing. They were also able to help with numerous practical issues.
We really do appreciate your review, thank you.
5/5
GoogleWhen selling the bungalow through Henry Adams at Middleton all the staff were polite and friendly and very helpful. The service i received was excellent there were no problems. I would recommend this estate agents to any one selling property
Thank you for your review John, it is much appreciated.
5/5
GoogleBuying my property through Henry Adams was a very instructive and smooth journey. Nothing was too much trouble for the team, especially Amy who had all the answers to my questions and took away some of the stress of buying. Thank you for all your help.
We really appreciate your kind review Dinah, thank you.
4/5
GoogleThe team at Henry Adams met our expectations, very approachable & efficient in following up our requests. They made the process of selling our home, hassle free.
Thank you Martin, we really appreciate your review.
5/5
GoogleBoth Alex and James at Henry Adams letting we’re a pleasure to deal with. A very swift and easy letting, along with prompt attention to any questions or emails.
Thank you for this review Alex, we are very grateful.
5/5
GoogleRating only, no written review.
Thank you for your review Peter.
5/5
GoogleWe recently purchased a new build apartment through Henry Adams, and Gemma was our agent throughout. She was incredibly attentive, very quick to chase up delays from both ends, and was available to respond to emails pretty much immediately through the whole purchase process. We are incredibly grateful to Gemma for being so professional during our purchase, we genuinely believe that without her diligence the purchase may not have gone through! Thank you, Gemma, for helping us buy our dream home and keeping the stress at a minimum for us.
Congratulations on your new home! And thank you so much for your kind review, it is much appreciated.
5/5
GoogleMy daughter recently bought a property through Henry Adams Middleton. Ben and his team went above and beyond with the purchase effectively communicating with both solicitors, our daughter and the seller to get the purchase completed in quickest possible time. We would not hesitate to use Henry Adams and highly recommend them.
Thank you so much Liz and congratulations to your daughter on her new home!
5/5
GoogleIt is always our pleasure to do business with Henry Adams. Alex has been a great help to our family, helping us to find the houses to stay and he is always there to help if we have any questions.
5/5
GoogleI couldn’t be happier with the service I received from Alex and the team during my move. From start to finish, the whole process was smooth and easy, with clear communication every step of the way. Alex was incredibly professional, attentive, and genuinely cared about finding not just a house, but a true home for me and my cats. Their expertise and friendly approach made what can often be a stressful experience completely stress-free. Highly recommend to anyone looking for an estate agent who goes above and beyond!
So glad we could help and find you all a home! Thank you so much for your kind review, we really appreciate it.
5/5
GoogleI'm a first time private renter and Alex made it the easiest thing to do. From the onset he was so professional and friendly and made me feel so comfortable in his hands. I couldn't recommend Henry Adams (especially Alex) enough. 10/10 experience.
Thank you Jack! We.re very grateful for your review.
5/5
GoogleSuper friendly and easy to work with. Made a stressful day go smoothly
Thank you so much Alexander, we really appreciate your review.
5/5
GoogleRating only, no written review.
Thank you for your review Robert.
5/5
GoogleMy husband and i recently moved into our lovely home and we couldnt of done it without the help from Aga ! She is amazing and i couldnt recommend her more !
Congratulations to you both on your new home and thank you so much for your lovely review.
5/5
GoogleExcellent service
Thank you so much, we really appreciate your review.
5/5
GoogleGood service, team worked hard to get an offer. Then worked really hard to meet completion deadlines
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
