Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Showing 1,345 reviews on Google only. Show every review
5/5
GoogleWell… After 9 months we finally completed! We can’t thank Mark, Charlotte & Team enough for the constant battle with the bottom of the chain to finally get us across the line & moved into our new home. They’ve been brilliant! So thanks again. The Shelfer’s
Congratulations Dean, on your new home and thank you so much for your review, it is much appreciated!
5/5
GoogleVery efficient, friendly service. Gave very good advice too. I liked how they gave very prompt feedback after a viewing. I would certainly recommend them.
Thank you Tim, we really appreciate your review.
5/5
GoogleThe moment Charlotte introduced herself to me, she has been amazing. Nothing was too much trouble. Always kept me updated on where we was with the purchase of the flat. Can't thank her enough for all her hard work.
Thank you Chris, we really appreciate your review!
5/5
GoogleI would like to thank Charlotte for all her help and advice in getting me through to the end. Well deserved thank you
Thank you Janice!
5/5
GoogleGreat service, such a support through what turned out to be a traumatic process! Wonderful team, highly recommend
Thank you so much Helen! We really appreciate your review.
5/5
GoogleVery friendly team. A serious Estate Agent whom are obviously better than the corporates, (not independent agents, just the corporate agents, multi branch type).
Thank you for your review Matthew!
5/5
GoogleWe cannot thank Mark, Charlotte and the team enough for their seamless, tenacious and professional service from start to finish. Their brilliant marketing, professional photography and exceptional customer / client relationship management sold our property within the first 2 views. Communication throughout the entire conveyancing and sales process was first class. I would highly recommend Henry Adams Bognor Team. Thank you team for a job very well done.
This review is so lovely to read, thank you so much Pam, we really appreciate your kind words.
5/5
GoogleVery good service From the outset agent was highly professional, more than that she was empathetic to our situation. She was helpful, kind and understanding, a pleasure to deal with. Thank you Charlotte Turner
Thank you for your review Luca, it is much appreciated.
5/5
GoogleEveryone at Henry Adams estate agents demonstrated complete professionalism in every interaction we had. They are proactive, helpful and knowledgeable. Any query was answered promptly and if Charlotte or Mark weren’t available, messages were passed on quickly, or someone else was able to answer. We would not hesitate to recommend the team to anyone wanting an efficient, helpful service from an estate agent.
Thank you so much Ian for this lovely review! We really do appreciate it.
5/5
GoogleMichelle at Henry Adam’s letting Bognor Regis is fantastic. I have been renting through Michelle for over 10 years and she has never changed. Michelle has always provided excellent service. She is kind, friendly and considerate with old fashioned business values that you rarely encounter these days. Long may she stay at Henry Adams!
This is such a lovely review Amanda, thank you. We will make sure Michelle reads this!
5/5
GoogleToby miller and the whole team at Henry Adams couldn’t have been more helpful with the sale of my home, they are incredibly pro active, and kept me up to date with everything! I couldn’t have asked for better! Through the whole process of the sale they were incredibly helpful and also no request was to big even helping me with paperwork! I couldn’t recommend anyone better! X
We really appreciate your kind words Jessica, thank you so much.
5/5
GoogleWe had a great experience selling our house with Henry Adams. Especially a huge thank you to Toby and Mark for their incredible support throughout the process, they were professional, responsive, and proactive every step of the way. Despite the current challenges in the housing market, they managed to secure a sale within a very quick timescale, which exceeded our expectations. We really appreciated their honest advice, clear communication, and calm guidance. Highly recommend Henry Adams to anyone looking to sell their home.
Thank you so much for this kind and comprehensive review Olivia, we really do appreciate it.
5/5
GoogleThe whole operation from start to finish has been very efficient, professional, and friendly. All the staff have been on the same page at all times, so one can make contact knowing that info will be passed on accurately throughout the team. Mark who looked after our sale has been outstanding from the valuation right through to exchange of contracts. We made the right choice!
Thank you so much for this kind and considerate review Philip, we really do appreciate it!
5/5
GoogleWe used Henry Adams because they had successfully marketed and sold a house in close proximity to ours. The service provided in the sale of our own property was excellent, from the intial advice on how to best present the property to prospective buyers, preparing all the marketing material and administering buyer visits. All of the staff that we met were professional in their approach, efficient and friendly. We received an offer at not far off the suggested guide price within just over a month of coming to market and completion about 6 weeks after that, with good support from Toby Miller, Mark Adams and the rest of the team througout the process. We would have no hesitation in using Henry Adams' services again.
Thank you so much for this comprehensive and kind review Vic, we really appreciate it.
5/5
GoogleMark and the team were very helpful and the result couldn’t have been better.
5/5
GoogleMark and Toby have been fantastic facilitating the purchase of our house. Their communication and diligence has been second to none! Thank you both.
Thank you Beth, your review is really appreciated.
5/5
GoogleFrom before I even purchased my property Melissa, Lettings Manager, has gone above and beyond in providing valuable advice, expertise, and support. I am SO delighted to be working with her to provide my tenants the best care. At every point Melissa has been diligent, quick to provide solutions for my property/tenants (even when I have been overseas). She is professional and a delight to work with. I look forward to our partnership continuing for a long time.
Thank you so much for this kind review Em, we really appreciate it.
5/5
GoogleLinda and the team at Henry Adams Haywards Heath did amazing job for us. They were polite and very professional. Linda and Melissa handled our house purchase and despite some specific requirements by us they made the whole experience seamless and stress free. We are very grateful to them and would highly recommend! Thank you from Mira and Rob
Thank you for your kind review Mira and Rob!
5/5
GoogleFinding a good estate agents, especially within lettings is near on impossible. However, Melissa and Lisa are some of the most exceptional people in the business. Not only are they great at finding you your next home, they are also amazing when leaving a property and helping with the process of getting your deposit back. They have been with us step by step, and bring a real human understanding to an already stressful process. @Henry Adams Management - Melissa and Lisa at the Haywards Heath Branch are an absolute asset to your company!
Thank you so much for your kind review Nicola!
5/5
GoogleWe recently purchased a new build apartment through Henry Adams, and Gemma was our agent throughout. She was incredibly attentive, very quick to chase up delays from both ends, and was available to respond to emails pretty much immediately through the whole purchase process. We are incredibly grateful to Gemma for being so professional during our purchase, we genuinely believe that without her diligence the purchase may not have gone through! Thank you, Gemma, for helping us buy our dream home and keeping the stress at a minimum for us.
5/5
GoogleWe have just purchased our first home with Henry Adams, and I have nothing but positive things to say about the team. Will in particular went above and beyond to accommodate us, and we cannot thank him enough! From the very first viewing, I felt very informed and no query went unanswered. I wouldn't hesitate to recommend Henry Adams to anyone I know- thank you all very much!
1/5
GoogleExtremely poor service we used them as our agent and entrusted them to have repairs etc done within good time and to a high standard. Their local handy man has done an absolutely awful job this is only seen now down the line ,not really sure what we've been paying for I suppose buy cheap by twice !. Some staff leave a lot to be desired
5/5
GoogleReally helpful, knowledgeable, and efficient. Would recommend
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
