Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Showing 1,345 reviews on Google only. Show every review
5/5
GoogleWe have been renting through Sonia Broadley and the rental team in Storrington since 2013 including two properties and have found them absolutely superb in their dealings with us. They have all been friendly, professional and helpful in every way possible and have dealt extremely efficiently with all aspects of our rentals through this time, and hopefully for a long time to come.
That's fantastic to hear, thank you so much.
5/5
GoogleThe staff have been helpful, conscientious, understanding and more than willing to undertake solving any problems that have arisen with my let property. I would recommend Henry Adams for any property situations (purchasing, renting or letting). Can't thank the team enough for the last 9 years of support.
Thank you so much for this review, we really appreciate it.
5/5
GoogleVery good service from Storrington’s Henry Adams. Dealt with Alex which was easy and helped us along the process, being out first move it was all new! All quick to respond, quick to help. Would recommend them to anyone and we will for sure be dealing with them again in the future when the time comes to again.
Excellent, thank you for your review, we really appreciate it.
5/5
GoogleThis has been the first time my husband and I have rented. Chloe Hewson at Henry Adams guided us through the process and was helpful, friendly and professional. She gave us lots of information about the local area which helped us to settle in very quickly. Highly recommend this company.
Fantastic, thank you for your review.
5/5
GoogleWe bought a house through Henry Adams in Q417 and were very impressed by the service, especially having had recent and less favourable dealings with other local agents. We dealt mainly with Christina, who was always quick to communicate with us, helpful and I would certainly use them again.
Thank you very much for your review, we really appreciate it.
4/5
GoogleHenry Adams have managed our portfolio of houses in Storrington for over 10 years and we have never had any problems or issues with them. Their staff, particularly Sonia Broadley with whom are mainly in contact, are always helpful and respond quickly to any matters which arise. Ray & Russ Fry
Fantastic, thank you for your review.
5/5
GoogleWe recently purchased a property through Henry Adams - the service from start to finish was first class. Christina was so friendly & professional - keeping us up to date throughout the process. Even with two chain breaks at the bottom of the chain, she still kept things on track by keeping all parties informed. Could not recommend highly enough.
Fantastic, thank you for your review!
5/5
GoogleWe have used the services of Henry Adams for the past four years to manage the letting of the retirement flat inherited from my stepfather. From the outset, we were impressed with the efficiency and professionalism of the company. Regular inspections of the property were carried out and repairs and replacement of internal fittings and equipment were organised when necessary. All work undertaken was of a high standard and all estimates and invoices sent promptly. Especially pleasing was the level of competence, helpfulness and friendliness displayed by all members of staff. We were given sound advice and always kept well informed of all matters relating to the letting of our property. I have no hesitation in recommending Henry Adams.
4/5
GoogleHenry Adams has been the agent for letting a property of ours for several years. We have prompt and efficient service from them and the current long term tennant they found for us is very satisfactory. We receive essential reminders about various safety checks needed at the property and all is done in good time; and invoices and all accounting are in perfect order. Sonia Bradly has been dealing with us for some time and does a great job.
Fantastic, that's great to hear, thank you for reviewing us!
5/5
GoogleWe have been letting our property through Henry Adams for the last year. The team are efficient, reliable and have a good understanding of the needs and concerns of both landlords and tenants. We are regularly updated about property matters, and any issues are dealt with promptly. We would be more than happy to recommend this company to both landlords and tenants. Vicky and Andy Smith
Excellent, thank you for reviewing us, we really appreciate it.
5/5
GoogleAfter renting through Henry Adams in Storrington, I am pleased to say the entire process was very easy and in particular, I would like to thank Chloe Hewson who conducted the check out at the end of my tenancy. She was able to assist me with any questions I had and was very professional throughout the time I was in contact with her. I would have no hesitation in recommending Henry Adams based on the service that I have received.
Thank you so much for your review, we really appreciate it.
5/5
GoogleHaving been tenants of Henry Adams managed properties for some years now, we think that they are a truly professional and helpful company. On the few occasions that we’ve had any problems, Chloe and her team have gone out of their way to resolve them as quickly and efficiently as possible.
Excellent, thank you so much for your review.
5/5
GoogleHenry Adams successfully let our house out and made the whole process extremely easy. Throughout the tenancy we have been kept fully informed of any changes that may affect us and Sonia has been great at following up any queries and returning calls and correspondence promptly . I wouldn't hesitate to recommend Henry Adams if you were looking at letting.
Excellent, thank you very much for your review.
5/5
GoogleI have no hesitation in recommending Henry Adams - they have been responsible for a rental property that I inherited from my mother. The attention of the Lettings Manager, Nicola Croft and the rest of the staff team is first rate. The commission charged by the company is very competitive and all my queries and communications are answered promptly and efficiently. I am most appreciative of their excellent service.
Fantastic., thank you so much for reviewing us, we really appreciate it!
5/5
GoogleI have used the services of Henry Adams, Storrington, for the last 12 years to manage the letting of my 3 properties. I would, in particular, like to thank Nicola Croft who is quick thinking and highly efficient in dealing with any problems very quickly with minimal delays to all parties. It is a comforting thought that I can travel abroad, leaving the smooth management of my properties in the capable hands of Nicola. I have found Henry Adams to be very professional and have no hesitation in recommending them.
Fantastic, thank you for your review, we really appreciate it.
5/5
GoogleI have used Henry Adams as my letting agency for many years and have always found them to be extremely efficient and courteous. I am a landlord who lives abroad and Henry Adams has been absolutely wonderful, not only with the renting of the house to excellent tenants, but with the maintenance and latterly with the fairly extensive renovations I have undertaken. Those renovations have been handled by Henry Adams with such care and consideration. I would have no compunctions as regards highly recommending them as agents. I would be lost without them! GREAT staff and service.
Thank you so much for your review, we really appreciate it!
1/5
GoogleRating only, no written review.
5/5
GoogleExceptional service, highly professional and would recommend to anyone I know.
Fantastic, thank you so much for your review.
5/5
GoogleThe lettings team were very helpful with arranging viewings.
Thank you for your review.
5/5
GoogleA pleasure to do business with,very professional and friendly service,felt they went the extra mile...especially Kat Betz....recommend highly.
Thank you so much for reviewing us, we really appreciate it.
5/5
GoogleI have bought my new house through Kat who has been very helpful and approachable throughout the whole process.
Thank you for your review, we really appreciate it.
1/5
GoogleVery poor communication. Left without heating for over a month in winter. Now problem with plumbing- notified agency 2 weeks ago - still without help. HIGHLY NOT RECOMMENDED
5/5
GoogleFriendly team with great customer service and always efficient with arranging viewings. Would not hesitate to rent through Henry Adams.
Thank you so much for your review!
1/5
GoogleExtremely unhelpful and a very poor customer service for what is supposed to be “premium lettings” sector. I strongly recommend to any potential tenants to do your research before you decide on working with this agency.
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The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
