1/5
AVOID. Terrible service. Agent and the office have little consideration for your money and time other than to take what they can.

Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Showing 1,345 reviews on Google only. Show every review
1/5
AVOID. Terrible service. Agent and the office have little consideration for your money and time other than to take what they can.
5/5
I had the pleasure of dealing with Christina at Henry Adams in Storrington for the recent purchase of my new house. She was, at all times, professional, friendly and prompt. The purchase was hassle free and she was always there at the end of the phone to deal with any queries I had. On the odd occasions when she was not available another member of the team assisted me with the same level of professionalism. I highly recommend their services.
Thank you so much for this lovely review Catherine, we really do appreciate it. Congratulations on your new home!
5/5
We couldn’t have got better service and support than that provided by Steve and the rest of the staff working with him. They were all truly incredible, carrying out the work they did to get a really long chain through to completion. Thanks again to everyone, Len and Jean
Thank you Len and Jean for leaving us such a kind review, we really do appreciate it.
5/5
I had a great experience with this letting agent from start to finish. Alex has been a great help and made the process a lot easier. Communication was clear and prompt, and they were always professional and helpful. Any issues were dealt with quickly and efficiently, making the whole renting process stress-free. I would happily recommend them to anyone looking to rent.
Thank you so much for your kind review Paul, we really do appreciate it.
5/5
Excellent service, managed to secure a buyer quickly in a difficult market. The sales team were very supportive throughout and followed everything through. Highly recommend
Thank you for leaving us a review Nicky, we really do appreciate it.
5/5
They had exactly the right balance being freindly and not " pushy " The lead up to exchange with 5 in the Chain was really unpleasant but they were always on the end of the phone and Toby personally waded in at 4PM on the last working day for solicitors on Friday the 19th to push the exchange through. Anyone can handle an easy transaction it's the really difficult ones that show proper customer service.
Thank you for taking the time to leave us a review James, we really appreciate it and all the best for the festive period.
5/5
We couldn’t recommend Henry Adams Estate Agents - especially Toby Miller - more. From a first time buyer’s perspective, he made the process incredibly simple, had excellent communication with rapidly quick responses and made it a great experience throughout! Thanks for all your help!
Thank you so much Emily! We're very grateful for your kind review.
5/5
Buying and selling a house is one of the most stressful things you can ever do. We instructed Will Papworth to be our estate agent and to help us move. This turned out to be one of the best decisions I made in 2025. He is simply brilliant and is a safe pair of hands to get the job done. There were issues in the chain, as there always are, and he somehow managed to use his cool, calm and skillful powers of negotiation to ensure it all went smoothly. I trusted him to deliver and he did. I would recommend him to anyone. Excellent job!
1/5
Rating only, no written review.
We are sorry to see your one star review. We cannot find you on our system. Please contact our Sales Manager Kyran Fielder with your feedback so we can address any issues.
5/5
I had a great experience securing my tenancy with the support of the agency. The process was smooth and stress-free, and my property manager, Alex Bush, was especially helpful throughout. Alex was responsive, approachable, and made sure I had all the information I needed at every step. I really appreciate the clear communication and professionalism. Thank you for making the move so easy!
Thank you for your kind review, we really appreciate it.
5/5
We purchased our house through Henry Adams Storrington and Ben and his team were always so helpful and kept us in the loop. As the property was previously rented, James and the rental team also helped enormously with sorting out a few issues that occurred along the way. So overall an excellent experience and we would highly recommend Henry Adams Storrington.
We really appreciate you taking the time to leave us a review Jan, thank you so much.
5/5
Excellent service selling and buying properties.
Thank you Andrew, much appreciated.
5/5
Sold our house with Henry Adams. The process was very straightforward, the communication was good and timely, would recommend.
5/5
Sold our house with Henry Adams. The process was very straightforward, the communication was good and timely, would recommend.
5/5
I bought my house through Henry Adams EA and can say that Mark was super quick to respond and made the whole process clear and easy from start to finish. Couldn't recommend him higher. Good team at the office too.
Thanks Heather, much appreciated!
5/5
The best of many experiences I have had with an estate agent. We felt Mark was friendly, honest and always working above and beyond to push things forward.Communication was excellent, viewings and appointments were well orchestrated and followed up and we were kept in the loop at all times.
We are vert grateful for this kind review Mark, thank you so much.
5/5
Aga was very helpful throughout the process, meeting every question with patience and thought out answers. If you're searching for a professional who is clearly dedicated and organised, I highly recommend Aga. Thank you!
Thank you so much Patrycja! We are very grateful for your kind review.
5/5
Toby, Mark and the entire team were fantastic. Our property had been on the market for quite some time, but they remained persistent, optimistic and committed throughout the process. Their communication was excellent, and no problem was ever too big for them to handle. Thanks to their hard work, we finally achieved a successful sale. We’re extremely happy with the service we received and would highly recommend them!
Thank you so much Glara! This review is so lovely to read and the whole team really appreciate it.
5/5
We are so grateful to Henry Adams and mostly to Will Papworthfor all the help he gave us with selling and moving. The process was a little tricky at times, however Will really looked after us and always communicated everything so well. …
5/5
I’d highly recommend Henry Adams in Haslemere. Mark and Toby have been extremely helpful and very patient with us while we found our new home. Thank you both.
Thank you Caroline, we really appreciate your review.
5/5
Very happy with the service from Mark and the team who made buying easy. Very proactive, quick, helpful and accommodating from start to finish. Couldn’t fault anything and would highly recommend their services.
Thank you so much Ian, your review is much appreciated.
5/5
The team at Henry Adams could not have been more helpful. Polite, friendly and super efficient in handling the purchase of our new property. I would thoroughly recommend them.
5/5
Very happy with the service from start to finish. Good communication and sound advice in a tricky market. Very customer friendly. Particular thanks to Nick.
5/5
Henry Adams have been great to work with as we moved into the area. Extremely responsive and supportive whilst offering a variety of other services and recommendations (i.e. removals) has made the whole move much easier. Much thanks to Alex and the team.
Congratulations on your new home Max and thank you so much for your kind review.
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The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.