Trusted Agent profile · West Sussex

Henry Adams estate agents in Bognor Regis, Horsham, Storrington and 5 more

4.6

★★★★★ Excellent

1,555 reviews across 10 offices and 3 platforms

www.henryadams.co.uk

Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,345

Reviews on Google

All 10 offices

Yell logo

4.0 / 5

4

Reviews on Yell

All 10 offices

Trustpilot logo

206

Reviews on Trustpilot

Business-wide

Our offices

Henry Adams's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,345 reviews on Google only. Show every review

5/5

Google

ExcellentPositiveResponsiveness, Quality, Professionalism, Value

Richard · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you Richard, much appreciated.

3/5

Google

When it comes to rentals they need to learn a lot more.

Jon · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

We are sorry you were not fully satisfied with our service on this occasion and thank you for your feedback. We hope our full correspondence and action to resolve the issue on Christmas Day has been of some reassurance.

5/5

Google

Thank you so much to all the staff and Danielle for their help and support in finding me a home. Highly recommended

Julie · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much Julie, we really appreciate it.

5/5

Google

If the world worked as fast as Jane , and the staff at Henry Adams we’d all be better off thank you again

Dennis · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you for your lovely review Dennis.

5/5

Google

I would highly recommend Henry Adams, they are personable and highly professional. They were very helpful and responsive, happy to answer any questions we had.PositiveResponsiveness, Quality, Professionalism, Value

Linda · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much Linda, much appreciated.

5/5

Google

From the very start , right up to the end Henry Adams stood out from the rest . Great service and excellent communication enabled a stress free experience. Highly recommended .

Rosemary · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much for your kind words Rosemary, we really appreciate it.

5/5

Google

Danielle was always at the end of a phone, or email....moving home is both exciting and stressful, getting answers when you need them, and feeling listened to make so much difference. I would recommend Henry Adams.PositiveProfessionalism

Debbie · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you Debbie, for this lovely review.

5/5

Google

I had to pleasure to rent from them property live there 2,5year . They are nice , Agents do them best ,but we cant forget the landlord is always boss :) I had nice time with Hendry AdamsPositiveResponsiveness, Quality, Professionalism

Janita91 · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you for reviewing us, we really appreciate it.

1/5

Google

Disgusting service. Was given false information and told a property had been let when actually viewings are still taking place. Viewed a property and was told by the agent he knew nothing about the building as he had never been there before. On entering the property was clearly being used as a drug house and the smoke was so bad I terminated the viewing immediately. Didnt even get so much as a call to apologise. I found out since the agent was actually the manager. Worrying!!

Prince · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

We are sorry to hear of your negative viewing with our Lettings Department and will look into this internally as a matter of urgency.

5/5

Google

Selling a property during C-19 was not straightforward however Gail Chisham and Jane Barlow of Bognor Regis office were exemplary and a pleasure to deal with. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Robin · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much Robin, we appreciate your review.

5/5

Google

Had a viewing with Callum from the Bognor branch,although the property was not suitable for us,he took the time to get to know us,where we were moving from, reason for moving and where we really wanted to be. He gave us some very good, honest advice and even though we hadn't seen what we wanted, we left feeling very positive. Both my husband and I feel Callum is an asset to the branch and and as an ambassador for your company. Confidence in Estate agents can be sceptical, but after 5mins with Callum, would recommend and use this company again.PositiveResponsiveness, Professionalism

Karen · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much Karen, we will make sure Callum reads this!

5/5

Google

“Thank you “just isn’t enough for all of your professionalism, caring, honesty and kindness during this process. We will never ever forget you all. Thank you so much for not just being any old Estate Agent , but the best Estate Agent there is. Best wishes and a massive thank you to Gail, Mark, Mike, Julia, Ayesha & Callum. A special massive thank you to Jane Barlow... how did you put up with me? but you did! Regards, Ronnie & Mike RedstonePositiveResponsiveness, Quality, Professionalism, Value

Ronnie · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Wow, this is just so lovely to read, thank you so much for your very kind review, we will be sure to make sure everyone involved reads it.

5/5

Google

I would highly recommend Henry Adams. Lucy and Danielle have been amazing helping us move into our new home, very helpful and always willing to ask any questions you may have. Lovely, professional service at all times.

Becky · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you for your kind words Becky, we really appreciate it.

5/5

Google

I wouldn’t use any other estate agents. I’ve been using Henry Adams for over ten years now and they are so professional, efficient and caring. Such a difference from other agents I’ve encountered in various transactions. For service and quality they are unrivalled.PositiveResponsiveness, Quality, Professionalism

Ali · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you for your kind words Ali!

5/5

Google

Jane Barlow is incredibly hard working and very experienced. I’m sure our complex moving chain would have not worked without her! I have found all staff at Henry Adams Bognor to be pleasant and extremely helpful.PositiveResponsiveness, Professionalism

Helen · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you Helen, we really appreciate your review.

1/5

Google

I have just moved house after 5 months and can honestly say it was an horrific experience after 5 months and 6 people in the chain, my dealing with Henry Adams at Bognor Regis was buying a house and I would never offer my property for sale with them in the future, all I can say is they need to show some manors and respect towards their customers, without us buying their houses they wouldn’t have a job, I would how ever like to congratulate Mike who was the only one in the Bognor office that treating me with any respect ! This is not an isolated incident as my daughter started to sell a property through them and moved it to White and Brookes due to the attitude of the Staff. Start to look around you Henry Adams there are lots of choices and I wouldn’t choose you, sorry just being honest from my experience.NegativeResponsiveness, Professionalism

Kevin · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Mr Shepherd, we are sorry to hear that you have had a bad experience with our Bognor Regis office. If you would like to discuss this further please feel free to contact me by email on Gareth.overton@henryadams.co.uk. Please accept my sincere apologies for any inconvenience or stress caused. Yours sincerely, Gareth Overton, Head of Residential Sales, Henry Adams LLP

5/5

Google

If you are about to sell your house, I would urge you to look no further than Henry Adams for your selling agents. Definitely the most professional and knowledgeable people I have dealt with, and I have moved a lot over the years! I would particularly like to mention Jane Barlow, who was always quick to respond to any queries, and who did such a lot to ease the stress of selling a property during a pandemic lock-down.PositiveResponsiveness, Professionalism

Joy · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much for your kind words Joy, we really appreciate it.

5/5

Google

I have acted as executor in selling my late parents house. I have been very happy with the service provided by the whole team. One thing that I found very useful was a designated sale chaser which has been great as a point of contact. This has not been an easy period experiencing 2 lock downs while selling however we got there in the end. Many thanks Alison

Alison · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Really glad we could be of assistance, thank you for reviewing us Alison.

5/5

Google

We choose Henry Adams after meeting Mark who was really down to Earth and who made us feel at ease straight away. He explained how they work, which was different than most other Estate Agents we had also chatted with, and it was a no brainer. It was clear very early on that we had made the right choice and we honestly couldn't be happier with the service received from the whole Henry Adams team. Professional, efficient, polite and friendly, they kept us up to date all the way through. Would use them again without any hesitation. An amazing team.PositiveResponsiveness, Quality, Professionalism, Value

Lynda · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much Lynda, this is lovely to read and we really appreciate it.

5/5

Google

We were so impressed with our experience of purchasing through Henry Adams. Jane Barlow was so helpful throughout the process. Providing regular updates, always returning phone calls and emails. We truly believe the chain wouldn’t have exchanged without her perseverance.PositiveResponsiveness, Quality, Professionalism

Andy · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you Andy, we really appreciate your review.

5/5

Google

Our purchase was treated very efficiently and in a reassuringly friendly manner by Jane Barlow. She was both patient and responsive at all times and I would thoroughly recommend the firm for integrity, professionalism and taking excellent care of their clients. Having bought with a view to initially letting our, we now look forward with confidence to dealing with the letting side of the business. Thank you!

Susan · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much Susan for this lovely review, we really do appreciate it and look forward to working with you too.

5/5

Google

Great communication from all involved with our sale, especially Jane who worked so incredibly hard to pull everything thing together on what was a complex sale in the end. All of the staff were always pleasant and professional and liaised with us well on the decision making. I would have no hesitation to recommend Henry Adams Bognor to friends and colleagues.

Margaret · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

Agent replied · 17 June 2024

Thank you so much Margaret, we really appreciate your review.

5/5

Google

Rating only, no written review.

Shibu · 17 June 2021 · Henry Adams Horsham (50 Carfax)

Agent replied · 16 June 2024

Thank you for your review, we really appreciate it.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Henry Adams is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.

EA Masters by year, 2019 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Henry Adams

Which Henry Adams office has the most reviews?

Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.

Where are the Henry Adams offices?

The 10 Henry Adams offices, by town:

Has Henry Adams won any awards?

Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.

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