Henry Adams estate agents in Bognor Regis, Horsham, Storrington and 5 more

★★★★★ 5/5

Google

Nick at the Horsham office has provided excellent service in the sale of our flat.PositiveResponsiveness, Quality, Professionalism

John · 21 June 2021 · Henry Adams Horsham

★★★★★ 5/5

Google

just one word - Amazing, that the best way to describe our experience. Alison Martin went above and beyond in this very difficult times for us. She saved the day and is our hero. Thank you!PositiveResponsiveness, Quality, Professionalism

Christopher · 21 June 2021 · Henry Adams Horsham

★★★★★ 5/5

Google

Recently moved in to a rented property and Jade was a fantastic help to throughout the whole process, always on hand to answer questions, communication was very clear about the process and not to forget we was in the middle of a pandemic which the move didn't feel like this at all. Highly recommend using Henry Adams.PositiveResponsiveness, Professionalism

Ben · 21 June 2021 · Henry Adams Horsham

★★★★★ 5/5

Google

Buying a house is probably the most ridiculously stressful experience, but if you have an Estate Agent like Ali Martin, there is always light at the end of the tunnel. Time and again she has kept me sane and I have felt both supported and valued by her on numerous occasions during this process. Everyone always writes about the bad experiences, but Ali has literally been the difference between me pulling my hair out and us actually getting to buy our new house on time. I cannot thank her enough.PositiveResponsiveness, Quality, Professionalism

Colm · 21 June 2021 · Henry Adams Horsham

★★★★★ 5/5

Google

We have recently exchanged on a purchase through Henry Adams in Horsham. Nick Hapgood dealt with the matter and was fantastic. He helped overcome a number of delays caused by the solicitors and was always on hand to answer calls/emails. We are very grateful to him for getting the matter over the line and would have no hesitation in recommending him and his team.PositiveResponsiveness, Quality, Professionalism

Chris · 21 June 2021 · Henry Adams Horsham

★★★★★ 5/5

Google

We have just sold our house with Henry Adams having originally purchased it through them 7 years previously. We were very impressed with them as buyers and so our decision to list with them, this time as sellers was an easy one. I cannot fault any of the team, the photos were of a great standard as was their lead generation and supportiveness throughout the entire process. We had a good number of quality viewings and were under offer within weeks. Post offer being accepted all the way to exchange they were fantastic. I cannot fault Henry Adams and have now experienced this estate agent as both a buyer and seller.PositiveResponsiveness, Quality, Professionalism

Emma · 21 June 2021 · Henry Adams Horsham

★★★★★ 2/5

Google

Rating only, no written review.

Beth · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

Rating only, no written review.

Alison · 18 June 2021 · Henry Adams Petersfield

★★★★★ 4/5

Google

A personal and professional servicePositiveResponsiveness, Quality, Professionalism, Value

David · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

Amazing experience with Henry adams especially Tracey killing who has been a great support and vwry efficient throughout the entire process. Thanks so muchPositiveResponsiveness, Quality, Professionalism, Value

Raïda · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

Highly recommend Henry Adams @ Petersfield. High quality, well targeted marketing with a professional & friendly approach without the 'hard sell'. I wouldn't go anywhere else to sell a property locallyPositiveQuality, Professionalism

K&J · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

As this is my first renting experience, I have been very impressed with the help and assistance given by Henry Adams, Petersfield. Every query has been quickly answered and dealt with very efficiently. I wouldn’t hesitate in recommending them. Thank you to all the Staff.PositiveResponsiveness, Quality, Professionalism, Value

Jane · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

Having read the latest review by an ex-tenant of Henry Adams I feel compelled to write In support of the company. I am a landlord and HA have managed my houses for the last 6 years. They have always been throughly professional, friendly and helpful. They have an extremely strong lettings management team who have a through and up to date knowledge of tenancy law. It is so easy for disgruntled ex-tenants to post bad reviews. Almost always ex-tenants post bad reviews because they have not received all of their deposit back at the end of their tenancy. Tenants must understand that if they damage a property, leave rent arrears, leave a property in dirty condition, or not in the same condition as at the start of the tenancy, then by law, they are expected to pay for this. That is exactly why the TDS was set up - to protect BOTH parties. Tenants need to understand that In the event of a dispute, their deposit money is not held by the lettings agency or the landlord. It is held by the TDS whilst the adjudicators look in detail at the evidence presented by tenant and landlord at the end of the tenancy. The TDS is completely impartial so it is ridiculous for a tenant to complain that the letting agent has ‘kept’ their money. When a tenant moves into any property they are sent a check in condition report and are given several days to to accept that report; if they do not comment they are deemed as accepting of that property. Lettings agents are left open to unfair criticism and cannot defend themselves.PositiveResponsiveness, Quality, Professionalism, Value

Jo · 18 June 2021 · Henry Adams Petersfield

★★★★★ 1/5

Google

From personal experience this particular branch has a very callous approach to tenants. They are extremely hesitant to help deal with any maintenance issues and barely bother to even communicate with you. Calls and emails are all ignored for lengthy periods of time. The director and maintenance staff member are particularly rude and have no wish to help with important matters. The inventory system doesn’t protect you in the slightest and when leaving a rented property the check out clerk did their best to hold you accountable for as much as possible, in order to deduct ones deposit. When challenging the leaving inventory you are told the original check in paperwork has no bearing on when you leave, and that the clerk doesn’t even look at it. Therefore what’s the good in it! It leaves you with no protection. We had issues of a dangerous and unsafe handyman leave kitchen units hanging off walls by exposed screws, and mess everywhere. They couldn’t care less about any issues once you’re in and paid your monies. They only have their own and their clients / landlords pockets of interest. There useless and uncaring attitude is enough for us as a family to never use or recommend them ever again. This is a truthful and honest review. If you rent from them be prepared to be ignored with shoddy repair men, poor communication and have your deposit eaten into when you leave. They also like to put the phone down on you when trying to push things forward. Awful experience. Final example....the property wasn’t cleaned properly and the garden was in an awful state when moving in. The pre installed washing machine had cigarette butts inside and stank of mould. Upon leaving we were charged hundreds of pounds to have the house cleaned, which we had already done. And the garden which had mud and bald patches where grass didn’t grow, were all chargeable to us upon leaving. The agency knew full well the poor condition of the garden in particular and did nothing to help our plight. They also let someone into the house during the COVID 19 epidemic without our permission to carry out a gas safety test, which they claim to have pre advised us of. We never had any form of communication about this and they simply handed him the key to come into our home, knowing full well we had a child with a medical condition. When this was challenged the attitude from the director was simply “oh well it needed to be done”! Charming!!

J · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

The office in Petersfield has managed our flat for the past four years. We have found them to be very pleasant and helpful. We recently had problems with tenants who left the flat in a bit of a bit of a mess. Viv Boyd organised the cleaning very quickly and efficiently. I would certainly award them 5 stars.

Sue · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

I have been renting my current house for ± six years now. I have always dealt with Emma at Henry Adams since they took over from another local agent. The service has been very professional and both Emma (and team) and the landlord have been very helpful over the years when issues arise. Thank youPositiveResponsiveness, Professionalism

C · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

We bought a house through Henry Adams this year and we’re very pleased with the service. We mainly dealt with Oliver & Daniel who were both very friendly & helpful as well as patient! We would use Henry Adams again for buying or selling a house most definitely! Kellie & John LawrencePositiveProfessionalism

Kellie · 18 June 2021 · Henry Adams Petersfield

★★★★★ 2/5

Google

It's interesting reading through previous reviews that the majority of positive reviews come from people having dealt with the sales team, and the majority of negative come from people who like me have had the unfortunate experience of being a tenant in a property let and managed by Henry Adams in Petersfield. I was ignored by them on a few issues during my almost 4 year tenancy in the property, including the request for safety catches on windows upstairs (took me forwarding them a newspaper article on a young boy who had died after falling out an upstairs window and the property agents had failed to respond to the mother's requests there for safety catches). They simply just ignore emails, not even an acknowledgement of thank you, we'll look into this and come back to you. On another issue of water coming through my ceiling after heavy rain the agent was hardly bothered, "oh right, I'll make a note of it". I am now 20 days after the end of my tenancy with them and still to hear an update on the return of my deposit despite my best efforts. Very poor customer service to tenants.NegativeResponsiveness, Professionalism

Laura · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

I have been letting my home with Henry Adams for 9 years now and in all of that time I have only ever received a top notch service. The very few minor issues that have arisen have been dealt with both quickly and efficiently. Very happy with the service I have received, would recommend them to anyone thinking of renting.

Nicola · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

This was a very emotional time for me, selling a house I had owned for over 50 years due to separation. Tracey was so kind and understanding throughout the process, which was made a lot more challenging due to the pandemic. She was great at keeping me updated with developments and found us a really lovely buyer. I couldn't have asked for more. Great service and highly recommended.

Terry · 18 June 2021 · Henry Adams Petersfield

★★★★★ 5/5

Google

Rating only, no written review.

Grant · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 5/5

Google

Rating only, no written review.

Hannah · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 4/5

Google

Rating only, no written review.

Rob · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)

★★★★★ 5/5

Google

Rating only, no written review.

Vitalijs · 18 June 2021 · Henry Adams Bognor Regis (25 High Street)