Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
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Henry Adams's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2025, 2020, 2019.
2025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,345 reviews on Google only. Show every review
5/5
GoogleWe are purchasing a property through Henry Adams and Rhianna has been absolutely amazing. Rhianna has been so helpful, professional and friendly; no question has ever been too much trouble and she has been very reassuring throughout the whole process, keeping us updated every step of the way. I would highly recommend Henry Adams in Bognor Regis!
Thank you Lauren, your lovely review is greatly appreciated.
5/5
GoogleRhianna has been amazing throughout the process and has kept us updated along the way. Highly recommend!
Thanks so much for reviewing us Cam.
5/5
GoogleI had a great experience selling my house with Rhianna at Henry Adam’s. From valuation to completion she kept me updated at every stage. Would definitely recommend their services to anyone looking to sell.
Thank you Geraldine, your lovely review is greatly appreciated.
5/5
GoogleMark went above and beyond to help us sell our property with the Haslemere branch of Henry Adams. Very pleased and grateful to the care, he and the team showed with the dealing of this sale. He saw the potential, worked out the correct market, and was straight talking about everything. Clear and brilliant communication meant we were up to date about all parts of the process, and everything went quickly and smoothly as these things can.
Thank you Bex, we are very grateful for your kind review.
4/5
GoogleRating only, no written review.
5/5
GoogleJo and her team have been amazing, very professional approach, generated good leads, negotiated well and kept us fully informed at every stage. House sold very quickly Could not ask for more.
Thank you Karl, this is a lovely review and we very much appreciate it.
5/5
GoogleWe’re thrilled with our house purchase, we had a few issues on our end and the guys at Henry Adam’s were patient and helpful throughout, highly recommend. Mark was great!
Thanks so much and congratulations on your new home!
1/5
GoogleI strongly recommend to stay away from this agency
We’re sorry to read that you feel this way, as we were not aware of any issues during your experience with us. We always strive to provide a professional and positive service to all our landlords and tenants, and we take feedback seriously. If there is anything that has caused you concern, we would welcome the opportunity to discuss it and better understand your experience. Please feel free to contact our office directly so we can look into this further. We wish you all the best moving forward.
5/5
GoogleMichelle at Henry Adam’s letting Bognor Regis is fantastic. I have been dealing with Michelle for over 15 years. She’s easy to speak to, puts you at ease always ensures what ever you have asked her she will look into and will always update you a long the way, Nothing is to much for her.
Thanks Bex, we really appreciate your review!
5/5
GoogleI have just used Henry Adams to sell and buy and all I can say is fantastic from start to finish! Nothing was too much bother, no question too stupid and the communication was continuous! Thank you so much for all your help!
Thank you for the lovely review Heather! We hope you're very happy in your new home!
5/5
GoogleSo pleased I was buying through Henry Adams - Sarah Rose made the whole process a dream especially as my buyers had absolutely shocking solicitors (Mancini Legal, Horsham - do not use if you want to have sleepless nights and be highly stressed) I was kept up-to-date with everything - couldn’t recommend Sarah and the Storrington Branch enough.
Thank you Debbie! We will make sure Sarah reads this and we really appreciate your review.
5/5
GoogleI recently bought my house through Christina, and I honestly couldn’t have asked for a better experience. From start to finish, she was incredibly proactive, communicative, and professional throughout the entire process. She kept everything moving smoothly and was always quick to respond to any questions or concerns. What really stood out was her dedication and efficiency, she managed to get the sale completed in record time, which took so much stress out of the whole experience. Christina went above and beyond to make sure everything stayed on track, and her support was invaluable. I would highly recommend Christina to anyone looking to buy or sell a property. A fantastic estate agent who genuinely cares about her clients and delivers outstanding results.
Thank you so much Lydia! We will make sure Christina reads your lovely review, we really appreciate it.
5/5
GoogleI would love to give Alex a shout out for being absolutely fantastic throughout the process of renting this property. He was always very quick to respond and offered help and guidance every step of the way, especially as I was new to renting. He made the whole experience smooth, stress-free, and welcoming. Highly recommended! Ben and James 👍
Thanks so much Ben & James! We are very grateful for your lovely review.
5/5
GoogleI can’t believe how helpful and efficient Alex and co were in helping to set up our new home Everything ran smoothly and nothing seemed to be much trouble Any issues were dealt quickly and efficiently I would recommend Henry Adams to anyone whether renting or buying
Thank you John, your kind review is very much appreciated.
5/5
GoogleFantastic experience with the Henry Adams - Horsham Team! Special mention to both Will P & Abi who were great throughout our house sale! Both communicative and always on call if we needed them. If we had to move again, we’d list again with HA in a heartbeat! Thanks for everything.
1/5
GoogleAbsolute rip off! DO NOT TRUST! From beginning to end horrific experience except for one person Ryan which was a gem! I moved over from Italy so it was a bit of a difficult tendency to start. A friend of mine viewed the property within 24 hours of me arriving I knew straight away this was not gonna work for me as it was in a very busy main road! I warned Henry Adams immediately not even 24 hours into the tenancy and the only way to get out of the tendencies if I paid £1100 ! I proceeded to let all viewings through with no problem at all. I was there for three weeks! Hadn't unpacked left everything in the garage literally had a mattress on the floor no Furniture nothing at all! Left the property after three weeks, and I get a bill of £240 cleaning fees plus £70 because I hadn't mowed the lawn! The house was filthy when I moved in. I just hadn't said anything to them because I knew I was moving out. Dust on the doors dirty definitely not a £240 job that's for sure! And as for the lawn it wasn't short to start. It definitely hadn't been mowed but all I got was them telling me you need to leave the houseas you found it. It's in the contract. Well, I found it dirty with the lawn that hasn't been mowed! So I'm £310 down that's £100 per week that I've been there remember I've been there three weeks! One person. Absolutely disgusted.!!
We’re sorry to hear that you feel this way and that your experience did not meet expectations. As part of our standard process, we carry out a detailed check-out inspection at the end of every tenancy, regardless of its duration. This report is carefully compared against the original inventory and condition report completed at the start of the tenancy, ensuring that any changes to the property are assessed fairy and consistently. We can confirm that the property had been professionally cleaned prior to the start of the tenancy and that the garden had been maintained. Unfortunately, at the check-out, the property was not returned in the same condition, as evidenced in the inspection report. Our aim is always to be transparent and to apply the same procedures to all tenancies. Any charges raised are based on this comparison and in line with terms agreed within the tenancy agreement. We also understand that moving can be a stressful time, and we did aim to assist you with your onward move where possible, including offering onward property. If you would like to discuss specific points in more detail, please feel free to contact us directly and we will be happy to discuss further. We truly wish you the very best for the future.
5/5
GoogleI have found all the team members at Henry Adams (without exception) extremely efficient, attentive, knowledgeable, helpful and professional, and they will always be my "go too" agents of choice in Haywards heath, thank you very much for all your help :)
Thanks for your review, we are really pleased you have been happy with our service.
5/5
GoogleI can’t thank Gemma enough for all her help throughout buying my flat through Henry Adams. From the first viewing right through to completion, she was very professional, approachable and genuinely supportive the whole way through. Couldn’t ask for any better! Gemma always kept me updated, answered every question quickly and made the whole process feel far less stressful than it could have been. Nothing ever felt like too much trouble, and you could tell she genuinely cared about making sure everything went smoothly. A huge thank you again to Gemma and the team for all your help and reassurance along the way! I’d happily recommend both her and Henry Adams to anyone looking to buy or sell.
Thank you so much for taking the time to write us this kind review Ben, we really do appreciate it and congratulations on your new home!
5/5
GoogleFantastic experience with the Henry Adams - Horsham Team! Special mention to both Will P & Abi who were great throughout our house sale! Both communicative and always on call if we needed them. If we had to move again, we’d list again with HA in a heartbeat! Thanks for everything.
5/5
GoogleAmazing service from the team.
Thanks Veronica, much appreciated!
5/5
GoogleAlex Bush was professional, responsive, and very supportive throughout the whole process. He communicated clearly, kept me updated at every stage, and handled everything in a calm and efficient manner. I really appreciated his help and would highly recommend him.
Thank you Olha, your kind review is much appreciated!
5/5
GoogleAmazing service from team - Alex and James were very helpful for our move in . Everything was very smooth 5star
Thank you so much for your kind review, we are very grateful.
1/5
GoogleRating only, no written review.
We are sorry to see your 1 star review. We have searched our sales and lettings databases and cannot find you in our records. Please contact us on 01243 377773 to discuss this further, many thanks.
5/5
GoogleI cannot praise Henry Adam’s Haslemere, namely Mark Thomas enough for his continued professionalism throughout my selling process. Mark kept me updated at every single moment of each transaction via phone call and/or email ensuring the whole process went through stress free. I thank Mark and the Team wholeheartedly and have no hesitation in recommending them.
Thank you so much Sarah, this review is a pleasure to read and we are very grateful.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
