Henry Adams estate agents in Bognor Regis, Horsham, Storrington and 5 more

★★★★★ 5/5

Google

Extremely friendly, professional and experienced. Thanks so much Charlie!

Rachel · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 1/5

Google

Service prior to exchange was excellent. Once we had exchanged not so good. Emails unanswered and queries ignored. A shame. In response to the feedback I would suggest you don’t take on the work if you can’t deliver. Not my problem.

Rob · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Ali Martin was really supportive during a drawn out and lengthy purchase process and her advise and support was critical in closing.

Gordon · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Thank-you to Ali and team for excellent tailor made, timely and efficient service! We are now in our new home! Thank you for all your efforts!

Filippo · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 1/5

Google

Still waiting for them to collect an unwanted for sale sign. Just a week now! Funny how they can instal them so quickly. Horsham branch for anyone interested. Now heading towards 2 weeks since asking them to collect it.

David · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Emma at Horsham branch of Henry Adams was really helpful, patient and explained things very well. Would highly recommend these. Many thanks Jean

Martin · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

The whole horsham office have been a pleasure to deal with, Emma has been incredibly polite and informative every step of the way and keeping the whole sale stress free 5 Star!!!

Alex · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Thoroughly professional with a personal touch. Alison Martin worked tirelessly to guide us throughout the whole process, We would definitely recommend Alison and Henry Adams Estate Agents

Roy · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

We found this estate agent very helpful and helped us with all our enquiries when needed and were completely satisfied with how we could discuss any problems etc with them and Sarah Pearce who we dealt with or our sons who also assisted in this purchase were pleasantly surprised with her assistance. Thank you.

Christie · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

We had a very good experience with how they handled both the sale of our property and the purchase of our new home. Alison was professional and very helpful during the enti re process. Thank you!

Fadoua · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Emma is a true professional with top communication skills. She had a real "can do" attitude throughout the entire process and was relentless in her aim to get us over the "exchange" line! What an asset to Henry Adams Emma is.

Fiona · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Ali has been absolutely amazing throughout the whole process of buying. It was a complicated sale, not helped at all by the solicitor, but she held it all together and has been super helpful every step of the way. I would definitely recommend! Thank you so much for everything!

Josephine · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Our listed cottage was picturesque but presented unusual problems when it came to achieving a sale. Ali Martin and team pulled out all the stops to help us. Her experience, professionalism and customer service were outstanding.

Judy · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Henry Adams was very helpful in facilitating the purchase of our house. We primarily dealt with Ali who was always helpful and quick to reply.

Jan · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Henry Adams successfully sold my house in Horsham 11 years ago, so it was the first Estate Agent I visited having decided to move back to the Horsham area. I wanted a 3 bedroom bungalow in a village close to Horsham. Emma Crouch was on the case immediately and we discussed in detail what sort of property I wanted. After a short period of time Emma alerted me to a viewing day for a property in Rusper. It was an immediate success, I offered and was accepted and Emma followed progress constantly, pushing Solicitors, Surveyors and me! to achieve exchange and completion in the shortest possible timeframe. Having been able to moved from a 5 bed barn in Norfolk to a downsized property in West Sussex is entirely due to the professional approach of Emma Crouch.

Brian · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Emma Crouch was a brilliant help throughout our purchasing process. She was very communicative via phone and email, which meant we were kept in the loop at every stage. We were very impressed with the service and would recommend.

Jennifer · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

We have had the great fortune of being looked after by Alison, not only with the sale of our property but assistance with the whole process and inevitable issues that arose due to the chain. Fantastic support, thank you Alison and thank you Henry Adams Estate Agents. 😊 …

Jon · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Alison Martin was exceptional as were Emma and the rest of the team at Henry Adams, nothing was too much trouble and their experience and professionalism is something you rarely find these days. I would happily recommend them to anyone and will use them again without hesitation. Keep up the good work!

David · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

The team at Henry Adam's were amazing, cool and calm all the way through our rocky house buying process. I'm so grateful to you Alison for all those times you showed us round and supported us through each step of the process. We got there in the end and we love our new house x

Ellie · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

We have been looked after by Emma from day 1, she has been extremely responsive and understanding throughout the process. As first time buyers I'm sure we were a bit annoying asking every detail even when it wasn't necessarily the estate agents role to answer them Emma would always give us response or point us in the right direction. An absolute pleasure and if I ever buy another house I hope Henry Adams and in particular Emma are around to give us that very personal attention. Thank you Emma, you have made a stressful process much easier for us as a family.

Alan · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 1/5

Google

My experience of Henry Adams sales team in Horsham has not been a particularly good one. Whilst the staff are quite friendly to speak to, I was quite shocked at how awful they were at looking after customers. I was recommended to use Henry Adams by a neighbor who had achieved a good price for their property. Firstly and maybe most importantly Henry Adams did actually manage to find a buyer for the price we hoped for. However in a sellers market, as it was before the mini-budget this wasn’t particularly hard. Based on Henry Adams performance I wonder if we sold it in spite of them or because of them! During the sales process the amount of people viewing was exaggerated to both me and those who were being showed around. Additionally when certain questions were asked during the viewings, rather than check, they glossed over the issues. In particular telling one viewer they could park in the private road whereas the deeds specifically prohibit this. We had a viewer turn up completely unannounced whilst my grandson was visiting at a weekend as Henry Adams had completely forgotten to book it in. On another occasion they arranged an appointment with the purchasers of my house whilst we were away on holiday, and whilst they admitted their mistake to me, did not admit their mistake to my buyers, so I had to apologize on their behalf. Once we had got the offer, Henry Adams seemed to lose all interest in the sale. At one point the chain almost collapsed so me and my buyer had to find £20k to pull a rescue package together. I did not even receive a courtesy phone call informing me of this from Henry Adams and I had to do all the liaising directly with my buyer. Often when I did speak to Emma at Henry Adams (which was not that often), I would be better informed of the chain status than they were. Even when I escalated to the manager Nicolas Hapgood, he was not aware of any details despite my chain being on the verge of collapse. Several times I called the office in Horsham and nobody was there as they were all on holiday apart from a receptionist. In contrast the estate agent of the property we were buying was fantastic. Amber from Alex Harvey Estate Agents was fantastic. She set up a WhatsApp Group for us and kept us informed weekly and sometimes daily of the status of the solicitors and what was happening throughout the chain. She has welcomed us with champagne into our new house (no champagne from Henry Adams, not even a card) and she has kept in touch making sure we love our new home. She has even met with our buyers to make sure they are happy too. I have to say if I could pay the £11,000 I paid Henry Adams to Alex Harvey I would have done. In summary, don’t use Henry Adams, use Alex Harvey and ask for Amber if you want a top notch service with a company that knows what they are doing and really cares. Update - I have been contacted by Henry Adams who have admitted that their communication was not up to their normal standards & will take this feedback on board when they have other clients whose chains are on the verge of collapsing. I am satisfied with this response and also respect the fact they did not ask me to remove or amend this review which is a sign of integrity in my eyes.

Paul · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

The Staff at Henry Adams Horsham could not have been more helpful. They responded quickly and efficiently throughout the sale of our home. It is satisfying to know that you can deal with at least one knowledgeable and friendly house agent.

John · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

Fantastic team at the Horsham office Emma was my main negotiator and had to put up with constant unanswered phone calls from me. She did so with grace and humour! And more importantly sold my house within day. Well advertised, with excellent photos, and great after service.

Robert · 17 June 2023 · Henry Adams Horsham (50 Carfax)

★★★★★ 5/5

Google

It was with some trepidation that we entered the property market for the first time in over 25 years. We settled on Henry Adams Horsham as our selling Estate Agent of choice primarily because they had properties that caught our eye as buyer. With the initial guidance of Nick Hapgood and then the ongoing support of the ever diligent Emma Crouch who found the perfect buyer. The ever professional Emma, in particular, and her colleagues helped us through all the the initial selling phases and beyond to a successful outcome. Our thanks to the Whole Henry Adams Horsham team.

John · 17 June 2023 · Henry Adams Horsham (50 Carfax)