Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Showing 1,345 reviews on Google only. Show every review
5/5
GoogleAfter a frustrating experience with a different agent on a failed purchase with whom we felt lied to and ignored, Ali at Henry Adams was a breath of fresh air. She went out of her way to get us in for a viewing of a house she thought would …
Thank you so much Matthew and congratulations on your new home!
5/5
GoogleThe team at Henry Adams, Haslemere, have been extremely helpful, given accurate, professional, and fair advice, and maintained a positive can do attitude throughout both the buying and selling process - what could have been a stressful time has instead has gone surprisingly smoothly and to plan.
Thank you for your kind review Chris, it really is appreciated.
5/5
GoogleGreat service from start to finish they have gone above and beyond there customer services. Would recommend to anyone that is wishing to move .Thankyou charlotte for all you have done for us you made the whole experience less stressful.
Thank you so much Kevin, we really appreciate your kind review.
5/5
GoogleI had the pleasure of working with Aga at Henry Adams Lettings Agency, and I cannot recommend her highly enough. She was extremely helpful throughout the entire process and answered every question we had with patience and clarity. Her …
Thank you for this lovely review Harry! We really appreciate it.
5/5
GoogleFast, honest and get the job done ( They sell your house ! ) Pleasure working with Toby, Mark and the team at Haslemere.
Thank you Mark! We really appreciate you leaving us a review.
5/5
GoogleGreat to work with the team at Henry Adams in Middleton. Ella was fantastic in managing the process and ensuring we completed within the tight deadline.
5/5
GoogleProfessional, helpful estate agents. Ben Green and Amy Smith were very supportive in helping me to make a sale and to get that sale over the line during what can be a very stressful time.
Thank you Liz, your review is much appreciated.
5/5
GoogleExcellent Service. Professional and caring approach. Amiable staff who really tried to be of assistance and effect a smooth, hassle-free house sale. Lead by an exceptional Gail Chisholm.
Thank you for this lovely review Carol! We really appreciate it.
1/5
GoogleThe way this agency treats tenants is abysmal. The only person we had a positive experience with was Alex, who was lovely and so helpful. We have dealt with an awful landlord who never paid his bills for crucial maintenance (incl. maintenance initiated by himself), leading to debt collectors appearing on our doorstep regularly. And still to this day there are contractor bills unpaid for which we are hassled. Half a year after us moving out (we lived there for 3 years). We are a couple, no kids, no pets, high incomes, never paid a day late, helpful to the community, kept the house in immaculate condition incl. having a weekly cleaner. This agency NEVER did anything to stand up to this landlord taking advantage of his tenants time and time again. We got completely screwed over on our deposit, and they did nothing. Henry Adams should be ashamed of themselves. If you are looking to rent a lovely cottage on Spinney Lane through them, and the landlords name starts with a ''J'', I highly recommend you look for a different house so you are not dealing with this awful landlord who will cause you nothing but financial headaches.
We are sorry to hear of your concerns. James Riley, Director of the Storrington office will be in touch to discuss this further with you.
5/5
GoogleBoth Linda and Melissa went above and beyond in handling our matter. They were very responsive and considered our wishes while giving adequate advice.
We really appreciate your review Karolin, thank you.
5/5
GoogleFrom beginning to end this was a pleasurable experience dealing with Alex Bush from Henry Adams. The whole process was conducted professionally and efficiently with an eye for detail. The few questions I had were answered promptly. This led to a stress free move! And since I've moved in the level of care and professionalism has remained. My sincere thanks to Alex and the team for making it also easy. John R
Thank you so much John, this review is a pleasure to read and much appreciated.
5/5
GoogleI had the pleasure of working with Aga at Henry Adams Lettings Agency, and I cannot recommend her highly enough. She was extremely helpful throughout the entire process and answered every question we had with patience and clarity. Her organization skills were exceptional, ensuring everything was handled smoothly and efficiently. Aga is truly an excellent agent, and I’m grateful for her support. If you’re looking for a professional and dedicated agent, she’s the one to go to!
Thank you for this lovely review Harry! We really appreciate it.
5/5
GoogleHaving recently sold our house through Henry Adams we would have no hesitation in recommending them. They were exceptionally professional throughout the whole process, and we were particularly impressed with Alison Martin whose positive nature and regular communication kept everyone informed and on board.
Thank you so much for your review Nigel, we really appreciate it.
1/5
GoogleExtremely poor service we used them as our agent and entrusted them to have repairs etc done within good time and to a high standard. Their local handy man has done an absolutely awful job this is only seen now down the line ,not really sure what we've been paying for I suppose buy cheap by twice !. Some staff leave a lot to be desired
We are unsure which property your dissatisfaction pertains to and are puzzled by your feedback, as we haven't encountered any negative experiences with our landlords, particularly regarding the works we've arranged. We are sorry to hear about your disappointment and would appreciate the opportunity to discuss this matter in more detail and rectify the issue. Please reach out to Sophie Windsor at sophie.windsor@henryadams.co.uk, who will prioritise looking into this further as a matter of urgency.
5/5
GoogleAlison Martin is brilliant. Through her positive and approachable outlook she added transparency and optimism in processes that can be daunting and stressful. Overall, Henry Adams hold a high level of professionalism with an excellent knowledge of the broader region.
Thank you so much Alexandros! We really appreciate this kind review.
5/5
GoogleReally helpful, knowledgeable, and efficient. Would recommend
Thank you so much for your review.
5/5
GoogleThe service provided for our move was exceptional. Regular communication during a difficult time.
5/5
GoogleAli Martin was extremely helpful throughout our buying process. Very proactive and very responsive.
Thank you for your kind review Richard, we really appreciate it.
5/5
GoogleRating only, no written review.
Thank you for your review Sean.
5/5
GoogleGreat experience from Ali when purchasing our house in North Horsham. She was very helpful with our offer and we experienced a pleasant process. Would use this company again if I had a need to.
Thank you Adam! Much appreciated.
5/5
GoogleIf I had to move again I would definitely choose Henry Adams to sell my house . Totally committed estate agents. Will Papworth was amazing !
Thank you so much Sarah! We really appreciate your review.
5/5
GoogleGood service and friendly staff.
Thank you Peter!
5/5
GoogleWe recently purchased a house via Henry Adams Horsham. They made what can be a stressful process as smooth as it could be. Ali Martin was extremely helpful and personable, always happy to answer our questions and helping to usher the chain along. Highly recommended.
Thank you so much for your review Nicola, we really appreciate it.
5/5
GoogleWe are extremely satisfied - Very professional and friendly service. Thank you for helping us with the purchase of our first home!
Thank you for your review and congratulations on your first home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
