Trusted Agent profile
★★★★★
445 reviews across 5 offices and 4 platforms
Hearnes Estate Agents has five offices, in Ferndown, Bournemouth, Poole, Ringwood and Wimborne. Together they have 445 reviews on four platforms, rated 4.6 out of 5 overall.
384
Reviews on Google
All 5 offices
58
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 5 offices
1
Reviews on Trustpilot
Business-wide
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Hearnes Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleWorst estate agents! Haven't had 1 successfull viewing. Spoke to David, promised will come back after checking with vendor and he never did. Happened so many times so far. Very unprofessional company! Not recommend at all !NegativeResponsiveness, Quality, Professionalism
5/5
GoogleRating only, no written review.
1/5
GoogleShameful customer service.
Hi Fiona, we have been unable to track down your details within any of our offices. Are you able to provide us with details of your experience and which office you dealt with? You are welcome to email me directly if you feel more comfortable. Sally@hearnes.com. Thank you.
5/5
GoogleHaving been the buyer on a property sale during a very busy period, we cannot fault the service and professional approach provided by the team. Matt and Juliet kept us informed at all stages, were very responsive & friendly, and were a pleasure to do business with.
5/5
GoogleGreat service. So happy with my decision to use Hearnes. James, Juliet & the team have been professional throughout. Would be happy to use again. Highly recommended. …
1/5
GoogleNEVER BELIEVE IN HEARNES’ WORD! They never keep their word in any matter, from confirmation for viewing to acceptance of offer, their word is a total joke, as admitted by their Sales Manager over the phone. We put an offer for a property, …
Hi Ivan. I am sorry you felt the need to write this, especially after our emails and phone calls explaining the situation over Monday evening and Tuesday. As you've explained within your review, our Seller accepted your offer on Saturday … More
5/5
GoogleHearnes Bournemouth have done a great job selling our house so quickly. They were both proactive and responsive all the way through, giving us assurance and peace of mind.
5/5
GoogleWe've had the pleasure to get our first home with Hearnes and are very happy with them, staff is kind, highly professional and very responsive. I We're especially thankfull to James and Sally, who were amazingly nice and were always on top of everything. Highly recommend them!
5/5
GoogleWe were so grateful to Matt, Andy, Juliet and all the team at Hearnes for helping to sell our house in Winton this year. A brilliant, professional service, going above and beyond to help us with the house move, despite all the extra …
5/5
GoogleHearnes were excellent during our search for a new home in the Bournemouth & Poole area. James Evans in particular ensured our specific requirements were upper most when presenting properties for us to consider. Additionally, he skillfully …
5/5
GoogleI recently sold a flat through Hearnes (Bournemouth branch) and despite the complications and challenges of trying to sell in the middle of the Covid-19 pandemic, Hearnes made the process very easy and pain free. The level of service …
5/5
GoogleHearnes Bournemouth recently sold our house and I could not fault them, compared to so many agents I have dealt with Hearnes have been by far the most efficient and professional. They went over and above in every way possible and made sure …
5/5
GoogleExcellent service from the beginning getting shown around by Matthew who seemed to be very up to date with all details and knowledge to then having Juliet carrying on the great work answering any questions I had and chasing the solicitor's and getting the sale through! Thanks
5/5
GoogleI have been really happy with the service I have received from Hearnes. Dan and Juliet were very proactive in finding potential clients and moving things along to the point of sale. They were quick to respond to any correspondence and …
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleHorrific.
4/5
GoogleGood,very informative and helpful
5/5
GoogleVery good estate agents.
5/5
GoogleAlthough I don't have a much experience with agents outside London I'd say Hearnes must be one the best in the area - and that's from an EA sceptic. Anthony the MD guided our purchase through some very choppy water with fairness and patience. His timely and wise interventions kept things on track when they would otherwise have faultered. A job well done.
5/5
GoogleI recently purchased my new home in Poole via Hearnes and was very impressed by the excellent quality of service, professionalism and frequent communication provided by Lynda Le Boutillier and her team. I would highly recommend them to others.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently sold our property with Hearnes in Poole. I cannot speak highly enough of all the staff who looked after us. The customer service was excellent and, whenever we had a query, it was answered promptly. When there were issues with the forward chain, Emma went above and beyond to resolve these and to keep us updated.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe all know this is a difficult housing market.. the only redeeming part of this experience for us has been the professionalism that Hearnes Estate Agents has brought to the table. They are, by far, the best estate agents we have ever dealt with (and we have had our fare share..). They are 100% responsive, competent, knowledgeable and trust worthy. A special shout out to Matt Hillier and Andy King from the Bournemouth office sales team. You guys genuinely care and we would never have made it without you!! THANK YOU from the bottom of our hearts!PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ferndown has the most, with 177 reviews rated 4.5 out of 5, followed by Bournemouth with 137.
The five Hearnes Estate Agents offices, by town:
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