Trusted Agent profile · Wiltshire, Greater London, Surrey and more
★★★★★
416 reviews across 7 offices and 2 platforms
Hamptons International has seven offices, in Marlborough, Esher, Salisbury, Cheltenham, Haywards Heath, Pimlico and Stanmore (Wiltshire, Greater London, Surrey, Gloucestershire and West Sussex). Together they have 416 reviews on two platforms, rated 4.8 out of 5 overall.
412
Reviews on Google
All 7 offices
4
Reviews on View Agents
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We never met our main contact. Our three viewings were done with a weekend part-timer, and although there were umpteen calls with the sales director over many ...Read the review from buyers
Hamptons Haywards Heath has handled our property and change of tenants with professionalism and dedication. Victoria and Lucy have gone above and beyond what we ...Read all 2 from landlords
Hamptons International's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBrilliant and professional service. We switched to Hamptons Marlborough around a year ago....we should have done this years' ago! so very pleased, grateful and impressed with Ashley Jeanes and colleagues. I am very pleased and happy to recommend their service.
5/5
GoogleHamptons have been our agents now for the last 4 years and we have received an excellent service at all times from the team in Marlborough. Ashley and Karen have been a huge help in managing our property and are a pleasure to work with, always promptly answering any queries we have.
5/5
GoogleI rented through Hamptons for 6 years, Karen Speechley was amazing on the lettings team I can't thank her enough for the time we rented. the property's were managed to High standard and any problems were always sorted quickly and efficiently. would recommend Hamptons to family and friends the best company I have ever been with. Claire vevers.
Thank you for leaving us a review. It is fantastic to hear Karen has provided such a high level of customer service and as such you would recommend our services further. Feedback is very important to us and we look forward to making Karen and the team aware of your review, thank you again.
5/5
GoogleThe Hamptons Salisbury team of Chris, Serena and Lucy were friendly, helpful and professional throughout the period of the sale of my parents' property. We/they would have no hesitation in recommending Hamptons to anyone contemplating selling their home in the Salisbury area.
Thank you for leaving us a review. It is fantastic to hear Chris, Serena and Lucy have had such a positive impact on your experience with us and in particular that you would recommend our services further following this. Feedback is very important to us and we look forward to sharing your review with the team. Thank you again.
5/5
GoogleLucy, Chris and their team at Hamptons have guided us through a long and tough sales process. Lucy has been hugely enthusiastic, professional and optimistic throughout and she has been very well supported by charming and efficient staff in the Salisbury office. Importantly, they have worked hard to chivvy all parties between offers being accepted and completion. We are very grateful to all the Hamptons staff in Salisbury.
Thank you for your review Rachel, we are delighted to receive your feedback about the team in Salisbury and are particularly pleased to hear Lucy was enthusiastic and supportive throughout. We look forward to sharing your review with Lucy, Chris and the team, thank you again.
5/5
GoogleGeorgina Swinford could not have been more helpful when I continually contacted her re liaising with Tenants. Expect the Exceptional this is Georgina!
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you had such a positive experience with our property management team. We take great pride in our people and are thrilled to hear that the advice and support Georgina offered had such a positive impact on your experience. Thank you again!
1/5
GoogleThe staff here are an embarrassment. £2350 for a rental and living in the place since November has been one issue after another. Toilet rocks when sat on (sent a man over to do the job who the Landlord knows, fixed for two days then back to rocking), drain the bath and the shower fills up with the bath water, our power source is used to run the power of other cottages in the area. As we travel on business, a switch trips (obviously from overuse of power) and we are told to switch it back on... as we weren't there, someone hooked up an illegal power source - strolled onto the property without permission into our back garden, very dangerously covered the source with a plastic back and the wire ran right around the property everything everywhere! No way of finding out how much oil we use as it's in next doors back garden... problem after problem! Property management - Ashleigh Her response to everything is she'll speak to the landlords. It's been 5 months and she's still speaking to the landlords when told to copy us into the emails sent across, she says she forgot. My feeling is that the landlord is too intimidating and demanding that nothing will get sorted through hamptons because they don't think about the people having to endure the property! Legal action is now being taken for the distress, anxiety, illegal actions and the right to have peaceful enjoyment in our own home. Now for a property that we'd be paying £1000 for the two of us would be a problem, the amount of problems in this property is disgusting and Hamptons should be ashamed of themselves for allowing the Landlords to have broken numerous conditions of the contract and failing to have reasonable excuses. If you call leakages, plumbing issues, illegal electric cables running around the house, powering up other houses, not having any clue of how much oil we are using up, very bad carpentry issues (even after the rectification from the carpenter) - "snagging issues" I really think that's very insulting... the process has been frustrating and refusal of a digger coming to dig up our back garden was the only refusal we have given. It was innapropriate for the people Hamptons sent out to come to do the jobs at 7.50am - 8am.
2nd response: Thank you for providing us with further details. According to our system these issues have either been resolved or not been able to be seen to, due to access issues. In regards to the appointment times, I can see the early access is in line with your tenancy agreement and clause relating to access, however I understand later time slots have since been provided to you for approval. We are unable to assist fully on this platform but should you wish to pursue this matter further, please do contact customercare@hamptons-int.com who will ensure your concerns are addressed in line with our company procedures. Thank you for leaving us a review. We take customer service very seriously and are naturally disappointed to receive a 1* review. I have looked into this matter and can see that there are few small snagging issues, as expected with a newly renovated property. As above, customer service is very important to us and I appreciate your comments about the level of service you have received, however it is apparent from our system that the team have been in contact with you regularly and have remained helpful and professional throughout. I understand contractor/property visits have been attempted to be arranged but access to the property has been denied by you, it is therefore naturally very difficult for us to resolve any of these snagging issues. We await to hear from you in regards to taking legal action but would like to note that we treat these accusations very seriously and can confirm that under no circumstances have our team members been involved in any illegal behaviour at the property.
5/5
GoogleHamptons gave us a great experience , we have needed to rent after selling before but the guys at Marlborough are way out in front , a special mention for Rosie as she was so professional and managed to sort us the house we wanted so quickly as we had given her very little time , well done , Karen was great too in getting the admin sorted , Cheers guys . Dave
Thank you for taking the time to leave us a review. Customer service is very important to us and we are thrilled to hear you had such a positive experience with the team in Marlborough. In particularly fantastic to hear that Rosie was able to successfully help you find a new home and that Rosie was supportive in ensuring the admin was tied up! Thank you again, we hope you are settling in well!
5/5
GoogleAshley Jeanes is a very professional person to deal with - helpful - understands our needs when we have any problems and does come back to you when you need answers- If your dealing with Ashley your in good hands
Thank you for leaving us a review. We take customer service very seriously and as such are delighted to hear Ashley provided you with a 5* service. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleWe've been using Hamptons now since February, dealing with the Marlboroigh branch in the beginning until we were allocated a Property Manager who works between Marlborough and I think Chippenham? (Sorry Ashley, I should know). We wanted to view the property at very short notice, this was made possible with a quick evening call to their out of hours service who were so fantastic dealing with my panicked rush to get a viewing in, and from the off was impressive as we came from a small local run letting agency that didn't offer such an out of hours service. The next morning we called the local branch and they were so kind to juggle things around so we could get in to view the property that morning around our busy schedules and theirs! Both agents were incredibly friendly and Ed was well versed in the process and had all the answers to our questions and so we took the property practically on the spot as we had fallen in love! The whole team in the office made the whole moving/paperwork process very comfortable and i felt confident they had everything in hand, they even liased with the Third Party Inventory firm to make sure we could get in early enough to coincide with picking up our removals van, all went smoothly and the property was ready as promised and all finishing touches and changes were done for when we moved. Since moving in, we were allocated our very own Property Manager Ashley, (again such a service didn't exist with our previous agency) who everytime I have a question, or a problem with maintenance, Ashley is right there on hand to help. She is efficient, responsive, friendly and a pleasure to deal with, we even end up discussing pets and weddings! I cannot recommend Hamptons more, they provide a friendly, professional and efficient service that from what I have experienced so far in the 6 months we've been using them, is exactly how an Estate Agent's should be run. People often don't realize how important it is when privately renting to have a good lettings management team, it can make living in your home hell at times or an absolute breeze... So.. THANK YOU ASHLEY AND THE TEAM AT HAMPTONS IN MARLBOROUGH for our positive experience so far :)
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Ashley and the team have had such a positive impact on your experience with us. It is particularly fantastic to hear that the professionalism, attentiveness and efficiency of the team all contributed towards a great experience. We take great pride in our people and look forward to sharing your feedback with the team. Thank you again!
5/5
GoogleIt's been a pleasure working with Hamptons. I'd recommend them highly for there help with our move. Emma is very professional and coludnt have done a better job making us feel comfortable and welcome. Highly recommended
Thank you for taking the time to leave us a review. Customer service is very important to us and we are delighted to receive such positive feedback about your experience. We take great pride in our people and look forward to sharing your review with Emma and the team!
5/5
GoogleBrilliant customer service from everyone at Hamptons. From the very first viewing of our house to now we have had brilliant service from every person we've dealt with. thank you!
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear the team have provided you with a 5* service. Thank you again!
5/5
GoogleHamptons International have managed my property rental for a number of years. They have been superb and I would wholeheartedly recommend them. Ashley James and Karen Speechley are an absolute credit to their organisation and I have complete confidence in both them and their team to manage my property efficiently and effectively.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Ashley and Karen have had such a positive impact on your experience with us over the last few years. We take great pride in our people and are particularly pleased to hear you have confidence in their abilities and would recommend the services offered further. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleJo and the team in Marlborough are excellent. Our sale was handled by Jo and Sarah, but the whole team really are impressive. No matter who answers the call, you give them your name and they immediately know who you are, what you are ringing about, and even more importantly they are already up to speed with progress. The whole team are dedicated, professional and very driven. We had a number of issues during our sale, all of which were overcome by Jo and the team. We have now exchanged, and due to complete very soon, all thanks to this great team. We have moved home at least 18 times over the years, and I can state with authority that Jo and her team have dispelled the myth that "All Estate Agents are the same" These guys really are the best.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Jo and the team in Marlborough have had such a positive impact on your experience. It is particularly fantastic to hear that the team were professional, driven and supportive throughout. We take great pride in our people and look forward to sharing your review with the whole team, thank you again!
5/5
GoogleWe have been looked after by Hamptons for three years now and they have been very helpful and accessible. Although three or four different managers have been assigned to us during our tenancy, each one provides excellent and immediate service. Ashley Jeanes now represents our property and she is always efficient, helpful and friendly.
Thank you for leaving us a review. We take great pride in offering a high level of customer service and are delighted to hear that Ahsley and our other property managers have provided a 5* service. Thank you again!
5/5
GoogleFrom the very first viewing to the aftercare, and personal interest taken in my successful move and settling of the family, Edward displayed exemplary professionalism and sincerity. He was amiable, attentive, courteous and charming, and I wouldn’t hesitate to recommend him and Hamptons in the future.
Oliver, thank you for taking the time to leave us a review. We are delighted to hear Edward had such a positive impact on your experience and in particular that he was sincere, attentive and supportive throughout. Feedback of this nature is greatly appreciated and we will ensure he is made aware of your review. Thank you again.
5/5
GoogleHaving rented properties for years I am a firm believer it is all about the person managing your property and not the firm. Ashley Jeanes has been exemplary in her management of my converted barn in Marlborough. Thorough, balanced approach of tenant vs landlord, efficient and pro-active. I would have absolutely no hesitation whatsoever in recommending using Ashley in this vein. Hats off. Carl Rigby
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Ashley and has had such a positive impact on your experience with us. It is particularly fantastic to hear Ashley has been pro-active and provided you with an exemplary service. We take great pride in our people and look forward to sharing your feedback with the team. Thank you again!
5/5
GoogleHave been impressed from the very start with the service of the Lettings team. We were originally with a different agent but Emma came to visit us and we switched to Hamptons. Our property was tenanted very quickly and the service from everyone has been outstanding. We would definitely recommend Hamptons in Marlborough to anyone! Thank you to Emma and team.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and are particularly delighted to hear that the service has been outstanding, we look forward to sharing your review with them. Thank you again!
5/5
GoogleThis is the third time that we have used Hamptons to let a property for us and as before we have been delighted with the service. Their letting agent was easy to work with, professional, determined to find the right tenant for us and gave us appropriate advice througout the negotiations. We would happily use them again and recommend them to anyone considering renting their property.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and look forward to sharing your review with them. Thank you again!
5/5
GoogleThoroughly impressed with the advice and endless help from the rentals department in Marlborough. I am a Hamptons customer already in London and have been for about five years, but Emma has been helping me with advice on an investment in this area and really has gone above and beyond. It’s so refreshing to have service from agents with such good humour and kindness these days, especially in a difficult market due to our current economy. Well done Hamptons!
Thank you for taking the time to leave us a review. We take great pride in offering a high level of customer service and as such are delighted to hear you have had such a positive experience with our Marlborough office, especially Emma. Customer feedback is very important to us and it is particularly wonderful to hear that Emma has gone above and beyond to assist you and provided a professional and refreshing service. Thank you again, we look forward to sharing your review with the whole team.
5/5
GoogleWe have rented our property through Hamptons for over 5 years and cannot recommend them highly enough. A HUGE thank you to Karen in the Marlborough office who has never let us down. She is extremely professional, helpful and we’ve never had a gap with renting the house. Nothing is too much and Karen has helped us enormously through a very challenging time with evicting our tenant recently - a service we didn’t sign up for but Karen advised us very well throughout the process. Thank you Karen - we can’t recommend you enough! Sally and Adam
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Karen has had such a positive impact on your experience with us. In particular, it is wonderful to hear that she has gone above and beyond to assist you, and has provided you with invaluable advice. We very much look forward to sharing your feedback with Karen and the team, thank you again.
5/5
GoogleThe team at the Marlborough branch have been brilliant especially Rosie, Karen, Ashley who I have been dealing with from property searches to moving in day.. All the team there have been professional, friendly, good communication throughout.. a very good service all round.
Thank you for leaving us a review. It is fantastic for us to receive such positive feedback about the team in Marlborough, particularly that communication was to a high standard and the team were professional and friendly. Thank you again, we look forward to sharing your review with Rosie, Karen, Ashley and the whole team.
5/5
GoogleHamptons Marlborough is only estate agent who you can deal with in area. I am very impressed with lettings team ( Rosie, Karen,Emma, Ed, Ashley) Highly professional, friendly, enthusiastic and fast. Well done! Thank you very very much for all your hard work. X
Thank you for your review. Customer service is very important to us and we are thrilled to see the team provided you with a 5* service. We take great pride in our people and are especially pleased to hear that Rosie, Karen, Emma, Ed and Ashley have been the best agents you have dealt with in the area. Feedback of this kind is greatly appreciated and we look forward to sharing it with the team. Thank you again.
5/5
GoogleFantastic experience with Hamptons Marlborough, very polite, helpful and friendly. Perfect service, cannot ask for more, would 100% recommend them to everyone. Special thanks to Ashley Jeanes, Karen and Rosie, who were fantastic throughout our tenancy and beyond.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hamptons International has 416 reviews across its seven offices, rated 4.8 out of 5 overall: 412 on Google, 4 on View Agents.
Marlborough has the most, with 160 reviews rated 4.8 out of 5, followed by Esher with 126.
The seven Hamptons International offices, by town:
