Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI rented a property in central Marlborough through Hamptons for just over three years, and I found all the staff I dealt with throughout that time - from initial viewings to checking in, to ongoing maintenance requirements and right through to the end of tenancy processes - to be extremely professional and efficient. I would particularly like to mention Karen (Lettings Administrator) and Ashley (Property Manager) who are both very friendly and helpful, and a real credit to the company.
Nikki · 7 October 2019 · Hamptons International
Agent replied
Thank you for your review Nikki, we are delighted to hear the Marlborough team have provided you with such a high level of service, especially Karen and Ashley. In particular it is wonderful to hear the service was consistently positive throughout and we look forward to sharing your feedback with the team.
★★★★★ 5/5
GoogleWe have just rented a house through Hamptons and could not be happier. From start to finish the process was straightforward and easy. The guys helped us so much and were prompt, professional, friendly and efficient. Great job!!! We will be buying a house in the next 12-18 months and I will be straight back to them to help us with the purchase.
Ali · 7 October 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Lauren and the team had such a positive impact on your experience with us. It is particularly wonderful to hear that the service has been responsive, friendly, positive and professional. We take great pride in our people and look forward to sharing your review with the team. Thank you again.
★★★★★ 5/5
GoogleRating only, no written review.
Louise · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We take customer service very seriously and are delighted to receive a 5* review. Thank you again!
★★★★★ 5/5
GoogleWe have always had prompt responses from Hamptons in Salisbury whenever we have reported an issue.They always give us plenty of information about property management, eg/gas inspections and maintenance.
Adele · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. Customer service is very important to us and we are delighted to receive such fantastic feedback about the team in Salisbury. We take great pride in our people and are particularly pleased to hear that the advice and support you have received from your property manager has had a positive impact on your experience. Thank you again!
★★★★★ 5/5
GoogleAngela Parn is extremely helpful and quick to resolve any property management issues, she provides and exceptional service that gives us peace of mind. (Tenant)
Katie · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear that Angela has provided you with a 5* service. Thank you again!
★★★★★ 5/5
GoogleAn excellent service (a very satisfied landlord).
M · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you are having such a positive experience with our Salisbury team. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
★★★★★ 5/5
GoogleThe staff at the Salisbury branch are amazing nothing is to much trouble for them and they treat you with total respect not just a Tennant. Couldn't recommend them enough.
Kymmie · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We take customer service very seriously and are delighted to receive such fantastic feedback about the team in Salisbury! In particular it is wonderful to read you feel supported and respected by the team, we look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleAngela parn continues to exceed all expectations with her outstanding service.
Superb.
Roy · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear Angela has provided you with a 5* service, we look forward to sharing your review with her. Thank you again!
★★★★★ 5/5
GoogleAngela Parn and her property management team have been a pleasure to deal with from the start , I moved in to a lovely converted Stable on August 4th and they have been quick to respond to any questions or issues arranging visits with maintenance people and plumbers . They said I could expect the exceptional and they have delivered on their promise 😊
Paul · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear such wonderful feedback about our Salisbury branch and property management department. We take great pride in our people and are thrilled to hear that the advice and support Angela and the team are offering is having such a positive impact on your tenancy. We hope you are enjoying your new home, thank you again!
★★★★★ 5/5
GoogleVery efficient, sorted my problems with land registry when the solicitor couldn't. Pleasant staff, would recommend them to any potential buyers/sellers.
Grahame · 25 September 2019 · Hamptons International
Agent replied
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleI have dealt with Hamptons International for over 5 years. During that time I have seen first hand what a thoroughly professional, friendly firm they are. The lettings/property management team at Cheltenham have been hugely successful, making and keeping landlords and tenants happy day after day, month after month, year after year. I have dealt with other agents over the last 20 years and I can state categorically, no others even come close. Angela Parn has been and continues to be a pleasure to work with.
Stuart · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We are delighted to hear you are a long standing customer and have such a positive relationship with Hamptons. Customer service is very important to us and it is fantastic to receive such wonderful feedback about the team. We take great pride in our people and are thrilled to hear that Angela in particular has had such a positive impact on your experience. Thank you again and here is to another 5 successful years!
★★★★★ 5/5
GoogleAngela Parn and her property management team at Hamptons International have managed the letting of our property seamlessly for over five years. Sally Sparrow and her team in the Salisbury office are always very friendly, prompt at sorting out problems and keeping in contact. We have come to expect the exceptional and they have never disappointed us!
P · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We are delighted to hear you have such a positive relationship with Hamptons and are thrilled to hear that you have received such fantastic service from both our Salisbury team and property management department. We take great pride in offering a high level of service and look forward to passing on your wonderful feedback to the team. Thank you again, I have no doubt the next 5 years will be just as successful!
★★★★★ 5/5
GoogleRenter recently moved out after purchasing our own place. Always had excellent service, repairs etc done in a timely fashion.
Matthew · 25 September 2019 · Hamptons International
Agent replied
Thank you for your review. We take customer service very seriously and are delighted to hear the team provided you with a 5* service. Customer service is very important to us and I have no doubt the team will be extremely please to read your review. Thank you again!
★★★★★ 5/5
GoogleLast year we decided to down size and put our house on the market with Hamptons, Salisbury. In a difficult market Hamptons were able to find a suitable buyer for us and were instrumental in negotiating the acquisition of property we had set our hearts on in Farnham, Surrey. A real win win result.
John · 25 September 2019 · Hamptons International
Agent replied
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and are particularly pleased to hear that the team were instrumental in the process of selling your property. Thank you again, we look forward to sharing your review.
★★★★★ 5/5
GoogleThe lettings team at Hamptons Salisbury were extremely friendly and helpful during our recent move. If we ever need another let then I would have no hesitation in using Hamptons again.
Bryn · 25 September 2019 · Hamptons International
Agent replied
Thank you for taking the time to leave us a review. Customer service is very important to us and we are delighted to receive such positive feedback about the team in Salisbury. It is especially wonderful to hear the team were friendly and helpful, and you would use our services again in the future. Thank you again, we look forward to sharing this feedback with them.
★★★★★ 5/5
GoogleMy brother and I inherited a property from an Aunt and decided to keep it for family reasons. We have used Hamptons Property Management for the past fifteen years and we are delighted. As we reside in Ireland it is important to have a management company that you can trust and rely on to look after our interests. Angela Parn and all the staff at Hamptons that have been looking after our property over the years have been friendly, helpful, very efficient and professional. Their property management is second to none and if you deal with them you can expect the exceptional.
Raymond · 25 September 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that over the last 15 years you have received a 5* service. In particular it is wonderful to hear that Angela and the team have supported you throughout the process and kept you up to date with the well being of your property. We take great pride in our people and look forward to sharing your review with the team. Thank you again, we hope the next 15 years are just as positive!
★★★★★ 5/5
GoogleThe lettings department at Hamptons we exceptional, excellent communication, prompt and utterly helpful. We felt Jenny was completely on our side and was always so bright and cheerful. We have had some pretty bad experiences with Agents, non of that at all with Jenny & Hamptons. 100% Happy
Matthew · 25 September 2019 · Hamptons International
Agent replied
Thank you for your lovely feedback Matthew, it is wonderful for us to hear that the Salisbury team provided you with an exceptional service and you feel that Jenny was particularly supportive. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.
★★★★★ 5/5
GoogleAbsolutely wonderful service - quick but not rushed, friendly but professional, and most importantly very understanding. Jade was our first point of contact and has checked in with us throughout - a great personal touch when sorting something so important! Recommend to all.
Louisa · 18 September 2019 · Hamptons International
Agent replied
Thank you for taking the time to leave us a review. We take customer care very seriously and are delighted to hear Jade provided you with a 5* service, we will ensure she is made aware of your review. Thank you again!
★★★★★ 5/5
GoogleI rent a property through Hamptons & they are brilliant. They make the process simple & friendly! In particular Angela, who is always happy to help with any questions or support.
Tamsin · 31 July 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with our Property Management team. In particular it is wonderful to hear that you felt supported by Angela, we look forward to sharing your review with her. Thank you again!
★★★★★ 5/5
GoogleHave been impressed from the very start with the service of the Lettings team. We were originally with a different agent but Emma came to visit us and we switched to Hamptons. Our property was tenanted very quickly and the service from everyone has been outstanding. We would definitely recommend Hamptons in Marlborough to anyone! Thank you to Emma and team.
A · 31 July 2019 · Hamptons International
Agent replied
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and are particularly delighted to hear that the service has been outstanding, we look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleI hope this letter finds you in the best of your health and spirit. I thought of dropping you a thank you note for your amazing services. We are 100% satisfy with your service during the last 2 years that we rented with you. I will recommend your services further to my circle of friends and family.
I would like to thank you as well to all the staff that was dealing with us and all the professionals that you work with. Kind regards and all the best. Nana Sol & Family
A · 31 July 2019 · Hamptons International
Agent replied
Thank you for your well wishes and taking the time to leave us a review. Customer service is very important to us and we are delighted to receive such positive feedback about the service our Marlborough team has offered you. It is particularly fantastic to hear that the team have been professional and supportive during your experience with us, we take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
★★★★★ 5/5
GoogleThoroughly impressed with the advice and endless help from the rentals department in Marlborough. I am a Hamptons customer already in London and have been for about five years, but Emma has been helping me with advice on an investment in this area and really has gone above and beyond. It’s so refreshing to have service from agents with such good humour and kindness these days, especially in a difficult market due to our current economy. Well done Hamptons!
A · 31 July 2019 · Hamptons International
Agent replied
Thank you for taking the time to leave us a review. We take great pride in offering a high level of customer service and as such are delighted to hear you have had such a positive experience with our Marlborough office, especially Emma. Customer feedback is very important to us and it is particularly wonderful to hear that Emma has gone above and beyond to assist you and provided a professional and refreshing service. Thank you again, we look forward to sharing your review with the whole team.
★★★★★ 5/5
GoogleWe have been renting a beautiful property through Hamptons Marlborough for nearly three years now and couldn't be happier. Apart from being up to date with all current legal requirements (annual gas/electricity reviews, safety & regulation etc) of renting, there is a 24/7 channel of support for all services or assistance that might be needed. We have a great relationship with our Hampton property manager - Karen - who helps mediate a balance between ourselves and our landlord, lends an ear to any complaints or suggestions and is always willing and ready to help. Couldn't recommend Hamptons higher - they're great!
A · 31 July 2019 · Hamptons International
Agent replied
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly great to hear that the team were always on hand to offer you such important support and advice. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
★★★★★ 1/5
GoogleThe staff here are an embarrassment. £2350 for a rental and living in the place since November has been one issue after another. Toilet rocks when sat on (sent a man over to do the job who the Landlord knows, fixed for two days then back to rocking), drain the bath and the shower fills up with the bath water, our power source is used to run the power of other cottages in the area. As we travel on business, a switch trips (obviously from overuse of power) and we are told to switch it back on... as we weren't there, someone hooked up an illegal power source - strolled onto the property without permission into our back garden, very dangerously covered the source with a plastic back and the wire ran right around the property everything everywhere! No way of finding out how much oil we use as it's in next doors back garden... problem after problem!
Property management - Ashleigh
Her response to everything is she'll speak to the landlords. It's been 5 months and she's still speaking to the landlords when told to copy us into the emails sent across, she says she forgot. My feeling is that the landlord is too intimidating and demanding that nothing will get sorted through hamptons because they don't think about the people having to endure the property! Legal action is now being taken for the distress, anxiety, illegal actions and the right to have peaceful enjoyment in our own home. Now for a property that we'd be paying £1000 for the two of us would be a problem, the amount of problems in this property is disgusting and Hamptons should be ashamed of themselves for allowing the Landlords to have broken numerous conditions of the contract and failing to have reasonable excuses.
If you call leakages, plumbing issues, illegal electric cables running around the house, powering up other houses, not having any clue of how much oil we are using up, very bad carpentry issues (even after the rectification from the carpenter) - "snagging issues" I really think that's very insulting... the process has been frustrating and refusal of a digger coming to dig up our back garden was the only refusal we have given. It was innapropriate for the people Hamptons sent out to come to do the jobs at 7.50am - 8am.
Danielle · 31 July 2019 · Hamptons International
Agent replied · 30 July 2023
2nd response:
Thank you for providing us with further details. According to our system these issues have either been resolved or not been able to be seen to, due to access issues. In regards to the appointment times, I can see the early access is in line with your tenancy agreement and clause relating to access, however I understand later time slots have since been provided to you for approval. We are unable to assist fully on this platform but should you wish to pursue this matter further, please do contact customercare@hamptons-int.com who will ensure your concerns are addressed in line with our company procedures.
Thank you for leaving us a review. We take customer service very seriously and are naturally disappointed to receive a 1* review. I have looked into this matter and can see that there are few small snagging issues, as expected with a newly renovated property. As above, customer service is very important to us and I appreciate your comments about the level of service you have received, however it is apparent from our system that the team have been in contact with you regularly and have remained helpful and professional throughout. I understand contractor/property visits have been attempted to be arranged but access to the property has been denied by you, it is therefore naturally very difficult for us to resolve any of these snagging issues. We await to hear from you in regards to taking legal action but would like to note that we treat these accusations very seriously and can confirm that under no circumstances have our team members been involved in any illegal behaviour at the property.
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