Trusted Agent profile · Wiltshire, Greater London, Surrey and more
★★★★★
416 reviews across 7 offices and 2 platforms
Hamptons International has seven offices, in Marlborough, Esher, Salisbury, Cheltenham, Haywards Heath, Pimlico and Stanmore (Wiltshire, Greater London, Surrey, Gloucestershire and West Sussex). Together they have 416 reviews on two platforms, rated 4.8 out of 5 overall.
412
Reviews on Google
All 7 offices
4
Reviews on View Agents
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We never met our main contact. Our three viewings were done with a weekend part-timer, and although there were umpteen calls with the sales director over many ...Read the review from buyers
Hamptons Haywards Heath has handled our property and change of tenants with professionalism and dedication. Victoria and Lucy have gone above and beyond what we ...Read all 2 from landlords
Hamptons International's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe were thrilled with the services of Hamptons (lettings), particularly Jennifer and Nicole. Superb service. Professional, approachable and transparent throughout the whole process. We viewed, signed and moved within 2 weeks without a single issue. Highly recommended. It made our move stress free! Thank you so much for your help.PositiveResponsiveness, Professionalism
5/5
View AgentsExcellent service
Hamptons Haywards Heath has handled our property and change of tenants with professionalism and dedication. Victoria and Lucy have gone above and beyond what we might have expected to help us and keep us informed. James manages our house extremely well and we are happy. We have no hesitation in recommending them all.
4/5
GoogleRating only, no written review.
3/5
GoogleResponded within 24 hours of my online enquiry but are yet to deliver what they promised several days earlier. .
4/5
GoogleFor a someone in urgent need to rent, I have to commend Nick at Hamptons on his efficient, professional service and willingness to assist wherever possible. Greatly appreciated Nick, you made the task so much easier.
5/5
GoogleI’m very impressed with the service I have received from Hamptons (letting). Jenny Glover could not have been more helpful. She has given me excellent service and I would highly recommend Hamptons.
5/5
GoogleWe completed our transaction with Zack at the Esher branch of Hamptons. Zack was very knowledgable about the local area and also the property. Everything was very efficient and 4 weeks from our first viewing we had exchanged! Thank you Zack
4/5
GoogleRating only, no written review.
5/5
GoogleExcellent company would highly recommend. They dealt with the letting and the sale of my property at the same time. Fulfilled their role to the highest standards. I would certainly use Hamptons again. Thank you.
5/5
GoogleI rented through Hamptons for 6 years, Karen Speechley was amazing on the lettings team I can't thank her enough for the time we rented. the property's were managed to High standard and any problems were always sorted quickly and efficiently. would recommend Hamptons to family and friends the best company I have ever been with. Claire vevers.
Thank you for leaving us a review. It is fantastic to hear Karen has provided such a high level of customer service and as such you would recommend our services further. Feedback is very important to us and we look forward to making Karen and the team aware of your review, thank you again.
5/5
GoogleThe Esher team provided a professional and very efficient service throughout our house move especially during the COVID restrictions. Their communication with us was excellent so we were never left in the dark about any stage of the negotiations. Thank you all, we have already recommended you to others!
5/5
GoogleKaren Speechley and the team at Hamptons Marlborough just did a fantastic job in finding me a new tenant and getting all the clearance and contract work done. They are helpful, hard working and knowledgeable. They worked safely and within Covid-19 rules to ensure I had the minimum break between tenants. A fabulous service . Thank you all.
5/5
GoogleClaire Dwyer is a real gem and a credit to Hamptons! Always there with fast and efficient response. Attending site at the drop of a hat. Saw deal through to a swift completion.
5/5
GoogleI would highly recommend Hampton's as an estate agents, the Marlborough team found me my perfect property and have been helpful throughout my whole tenancy! Will definitely use againPositiveResponsiveness, Quality, Professionalism
5/5
Googlewe are extremely satisfied with the service we have received from Hamptons (Salisbury) any maintenance issues we had were dealt with by Angela, with out any issues and in a very timely manner. no complaints from us what so ever
5/5
GoogleThe lettings department at Hamptons we exceptional, excellent communication, prompt and utterly helpful. We felt Jenny was completely on our side and was always so bright and cheerful. We have had some pretty bad experiences with Agents, non of that at all with Jenny & Hamptons. 100% Happy
Thank you for your lovely feedback Matthew, it is wonderful for us to hear that the Salisbury team provided you with an exceptional service and you feel that Jenny was particularly supportive. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.
5/5
GoogleThe team at the Marlborough branch have been brilliant especially Rosie, Karen, Ashley who I have been dealing with from property searches to moving in day.. All the team there have been professional, friendly, good communication throughout.. a very good service all round.
Thank you for leaving us a review. It is fantastic for us to receive such positive feedback about the team in Marlborough, particularly that communication was to a high standard and the team were professional and friendly. Thank you again, we look forward to sharing your review with Rosie, Karen, Ashley and the whole team.
5/5
GoogleKaren Speechley at Hamptons was brilliant, nothing was too much trouble and she made my move very easy. I’d recommend Hamptons and Thank you Karen
5/5
GoogleWe have rented our property through Hamptons for over 5 years and cannot recommend them highly enough. A HUGE thank you to Karen in the Marlborough office who has never let us down. She is extremely professional, helpful and we’ve never had a gap with renting the house. Nothing is too much and Karen has helped us enormously through a very challenging time with evicting our tenant recently - a service we didn’t sign up for but Karen advised us very well throughout the process. Thank you Karen - we can’t recommend you enough! Sally and Adam
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Karen has had such a positive impact on your experience with us. In particular, it is wonderful to hear that she has gone above and beyond to assist you, and has provided you with invaluable advice. We very much look forward to sharing your feedback with Karen and the team, thank you again.
5/5
GoogleWe have been very impressed with Hamptons and Claire Dwyer in particular as we search for our new home. Claire has been extremely helpful and knowledgeable about the individual properties, and their respective merits.
5/5
GoogleHamptons Marlborough is only estate agent who you can deal with in area. I am very impressed with lettings team ( Rosie, Karen,Emma, Ed, Ashley) Highly professional, friendly, enthusiastic and fast. Well done! Thank you very very much for all your hard work. X
Thank you for your review. Customer service is very important to us and we are thrilled to see the team provided you with a 5* service. We take great pride in our people and are especially pleased to hear that Rosie, Karen, Emma, Ed and Ashley have been the best agents you have dealt with in the area. Feedback of this kind is greatly appreciated and we look forward to sharing it with the team. Thank you again.
5/5
GoogleKaren at Hamptons was courteous, organised and professional. Fantastic service and would thoroughly recommend.
5/5
GoogleThe team at the Marlborough branch have been brilliant especially Rosie, Karen, Ashley who I have been dealing with from property searches to moving in day.. All the team there have been professional, friendly, good communication throughout.. a very good service all round.
Thank you for leaving us a review. It is fantastic for us to receive such positive feedback about the team in Marlborough, particularly that communication was to a high standard and the team were professional and friendly. Thank you again, we look forward to sharing your review with Rosie, Karen, Ashley and the whole team.
1/5
GoogleAvoid at all costs. My wife and I twice arranged to view a property with an agent called Kate. The first time she rang 10 minutes before the viewing to cancel leaving us £30 out of pocket for return Uber journeys. The second time she rang to confirm a time on the morning of a viewing and said she hadn't been able to speak to the tenant directly but her manager had spoken to them and confirmed the date and time was fine so the viewing would be going ahead. She then told me she would ring if for any reason this changed - I triple checked because the house is not close to where we live and is about an hour on public transport or a £15/£20 Uber. Predictably, my wife and I turned up to the house with no Kate in sight. I rang her and she then said she hadn't spoken to the tenant so assumed there would be no viewing - directly contradicting what we agreed earlier in the day. I then asked her to reimburse the now 3 wasted Ubers and she told me "it's not her problem" and that it was "stupid to turn up to a viewing when the agent hasn't spoken to the tenant". When I pointed out she said her manager had spoken to the tenant and asked to speak to the manager she told me they were not in the office. It was just staggering incompetence and laziness all nearly topped off with an incredibly rude attitude. I'm sure this isn't a systemic issue throughout all Hamptons International but this experience means we definitely will not be using this particular branch in the future and I urge all potential tenants and landlords to avoid at all costs.
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to receive your feedback. The team are confident the relevant checks and communications were sent but agree there has clearly been some form of miscommunication. We would like to echo the apology already expressed to you by the team and will ensure this feedback is reviewed further by senior members of our business. We apologise again for any inconvenience caused and invite you to contact the team, who are more than happy to help, should you be continuing your search.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hamptons International has 416 reviews across its seven offices, rated 4.8 out of 5 overall: 412 on Google, 4 on View Agents.
Marlborough has the most, with 160 reviews rated 4.8 out of 5, followed by Esher with 126.
The seven Hamptons International offices, by town:
