1/5
Disappointed vendor
Disappointed that they are coming off Rightmove as this is by far the main website that potential buyers visit
Trusted Agent profile
★★★★★
1,210 reviews across 6 offices and 4 platforms
Griffin Group has six offices, in Grays, Latchingdon, High Road, Upminster, Hornchurch and Stanford-Le-Hope. Together they have 1,210 reviews on four platforms, rated 4.6 out of 5 overall.
1,033
Reviews on Google
All 6 offices
9
Reviews on Facebook
Business-wide
165
Reviews on Trustpilot
All 6 offices
3
Reviews on Trustpilot
Business-wide
Griffin Group's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Disappointed vendor
Disappointed that they are coming off Rightmove as this is by far the main website that potential buyers visit
5/5
WANT TO SAVE THOUSANDS?
This is the fourth or fifth time we have sold with emoov.Never had any problems,always super fast to answer emails etc.Must have saved thousands by using emoov.They have packages for all situations.We have used the basic package where you basically do all the heavy lifting,and sold no problem,we have also used their popular package where they do photo's floor plans etc,still a bargain.Then you can also pick and mix if you require a for sales board or an EPC for example.Would not hesitate to use again.So if you want to save thousands get signed up
5/5
Superb online agent
Superb online agent. Everything comes to the seller immediately, as it's an online package. You get to see the sale progression live and it sets out all the stages clearly. Estate agent staff at Emoov are very professional and sort out any requests straight away. Other Estate Agents take much longer to progress sales.
5/5
DIY house selling made easy
DIY house selling made easy! You get the important Right Move listing as basic and user friendly portal for communications. Great way to sell a house if you have time to manage your own appointments and enjoy direct contact with your buyer. No need to pay expensive estate agent fees.
5/5
Excellent service finding and…
Excellent service finding and installing new tenant
Hi Jonathan, Thanks so much for the 5-star review! We’re really pleased to hear you had a great experience and that we could help you find and get your new tenant settled in. Thanks again for choosing Emoov! The Emoov Team
5/5
It was very cost effective
It was very cost effective, and very easy using emoov. I thought the process worked really well, and our house sold quickly. If you're comfortable showing your house to strangers, and not paying an estate agent to do so, then I would recommend emoov.
Hi Grant, Thank you so much for the 5-star review! We’re really pleased to hear that you found Emoov cost-effective and easy to use, and even better that your house sold quickly. Our aim is to give sellers more control over the process while keeping the cost of selling a property as low as possible, so it’s great to know the service worked so well for you. Thank you for recommending Emoov, and we wish you all the very best with your move. The Emoov Team
5/5
Move it on Emoov
Once you have your pictures, description, floorplan and EPC ready the whole process is very straightforward. We uploaded on Sunday night and were live on Monday. Managing the viewers and and offers was easy.
Hi Graham, Thank you so much for the 5-star review! It’s great to hear that you found the process straightforward and that your property was live so quickly. We’ve designed Emoov to make it simple for sellers to manage their listing, viewings and offers while still having support available when needed. We really appreciate you choosing Emoov and taking the time to share your experience. The Emoov Team
1/5
Advertising a 3 bedroomed detached…
Advertising a 3 bedroomed detached house with 2 bathrooms on Norbury grove, Solihull yet upstairs bathroom on plans and a downstairs wc. So where is the 2nd bathroom. A downstairs wc cannot be classed as a bathroom.
Hi Craig, Thank you for bringing this to our attention. We take the accuracy of property listings seriously and appreciate you highlighting the description of the property on Norbury Grove. You are correct that a separate downstairs WC would not normally be described as a second bathroom. We will review the property details and floorplan with the seller and, if the listing information is inaccurate, arrange to have it corrected. We are sorry for any confusion caused and appreciate you taking the time to flag this with us. The Emoov Team
5/5
Great platform for novice users
Great platform for novice users. Use for a month and already Sold STC. Easy guidance in every step and loads of options to choose from to match your needs.
Thank you for the great review! We’re really pleased to hear you found the platform easy to use and helpful at every step. Going Sold STC within your first month is fantastic news. We’re glad the different options helped you tailor the service to suit your needs, and we wish you a smooth journey through to completion. The Emoov Team
1/5
Terrible
Terrible - wouldnt trust them - change photos on property offered!
We’re sorry to hear you’re unhappy with your experience. Property photos and listing information are provided by the landlord or property owner, so Emoov does not independently alter or replace images without their instruction. If you believe a photo has been changed or does not accurately represent the property, please contact our team with the property details so we can look into this with the landlord. We take concerns about listing accuracy seriously and would be happy to investigate further. The Emoov Team
5/5
Works as efficiently as eBay, but for houses
Generally, people only leave a review if they are very annoyed or very happy with the experience.
Thank you so much for taking the time to leave such a detailed review, it’s brilliant to hear about your experience with us. It sounds like you and your parents had quite a journey before finding Emoov, so we’re especially pleased that we’ve been able to make the process feel simple, quick and transparent. From getting the property live promptly across the major portals, to making changes quickly and answering questions, even on a Sunday, that’s exactly the kind of service we want to provide. We also love your comparison to eBay for houses! Giving sellers more control while still having a team there when they need support is a big part of what we’re trying to achieve. Thank you as well for flagging the wording glitch you spotted. Feedback like that genuinely helps us improve the experience for everyone. We really appreciate you choosing Emoov to help sell your parents’ home, and we’ll be here to support you all the way through to completion. The Emoov Team
5/5
All good and Sophie was very helpful
All good and Sophie was very helpful. Helping me where needed. Also the lady who answers the phone always is very friendly
Thank you for your lovely review! We’re really pleased to hear Sophie was so helpful and that you’ve had such a friendly experience whenever you’ve called us. We’ll be sure to pass your kind comments on to the team. Thanks for choosing Emoov! The Emoov Team
5/5
I would recommend using Emoove
Thank you so much for your kind review, Gillian. We are delighted that you found our team easy to contact, helpful and able to provide clear advice when you needed support with the technology. We really appreciate your recommendation and wish you every success with your property. Regards The Emoov Team
5/5
The experience was awesome
The experience was awesome. After 2 high street agencies I have decided to cut the middle man because it took to long (almost a year) for them to find a client. After 2 weeks with emoov, I have managed to find myself a buyer.
Thank you for sharing your experience, Lovrin. We are delighted that, after nearly a year with traditional high-street agents, you were able to find a buyer within just two weeks of listing with Emoov. Our service is designed to give sellers greater control while still providing professional support when needed. We wish you all the very best with the remainder of your sale. Regards The Emoov Team
5/5
Great service.
Thank you for your excellent review. We are pleased to hear that Jacob was consistently responsive and helpful throughout your dealings with Emoov. We will make sure your kind comments are passed on to him. Thank you for choosing us. Regards The Emoov Team
5/5
Faultless
Faultless. Fantastic from advertising the property for sale through to completion. Arranging viewings and messaging with potential purchasers was a piece of cake. Communications directly with Emoov, particularly from Jacob, were always swift, informative and relevant. Progress updates from Saloni always kept us informed about where we were in the process. You will not find better agents than Emoov.
Thank you for such a wonderful review. We are delighted that you found the whole process straightforward, from advertising your property and arranging viewings through to completion. It is particularly pleasing to hear that Jacob’s communication was swift and informative and that Saloni kept you fully updated throughout the sales progression. We will make sure your comments are shared with them both. Thank you for trusting Emoov with your sale and for your very generous recommendation. Regards The Emoov Team
4/5
Simple procedure for signing on
Simple procedure for signing on. Coverage on all the main property sites. Received an offer for my flat from the second person that viewed it. Helpful customer support at the end of the phone. Good value!
Thank you for your fantastic 4-star review. We're so pleased to hear you found the process simple and straightforward, and that your property received an offer so quickly. It's great to know our marketing across the major property portals, combined with the support of our team, helped make your experience such a positive one. We really appreciate your kind comments about our customer support and value for money. Thank you for choosing Emoov, and we wish you all the very best with the next stage of your move.
1/5
DO NOT USE!!!!!
RIP off service overpriced ! Customer service is useless DO NOT RECOMMEND!!!!!
Thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with your experience, as this is certainly not the level of service we aim to provide. We take all feedback seriously and would welcome the opportunity to understand what went wrong and see if there's anything we can do to resolve your concerns. Unfortunately, we can't identify your account from your review, so please contact our customer support team directly with your details and we'll investigate the matter fully. We value every customer and are always looking for ways to improve our service. We hope you'll give us the opportunity to address your concerns.
5/5
This is the very first time I have used…
This is the very first time I have used Emoov..I was at first very apprehensive in spite of all the 5* reviews.
Thank you so much for taking the time to leave such a wonderful review. We completely understand that choosing an online estate agent for the first time can feel like a big step, so we're delighted we were able to exceed your expectations from the very beginning. Providing a professional, proactive and supportive service throughout the entire process is exactly what we strive for. It means a great deal to hear that you would recommend Emoov and would choose us again in the future. Thank you for placing your trust in us, and we wish you all the very best. If we can ever help again, we'll be here for you.
4/5
I would use them again
On the whole, a positive experience. Not flawless, but I would use them again
Hi Jacqui, Thank you for your honest review. We’re pleased to hear that, overall, you had a positive experience and that you would use us again. We’re sorry to hear that everything wasn’t flawless, but we really appreciate your balanced feedback as it helps us continue improving the service we provide. Kind regards, The Emoov Team
5/5
Great service
Great experience and good pricing. Definitely recommend to sellers and buyers.
Hi Alessandro, Thank you for your lovely review. We’re delighted to hear that you had a great experience and found our pricing good value. We really appreciate your recommendation to both sellers and buyers. Kind regards, The Emoov Team
5/5
Excellent Emoov
Second time selling through Emoov and again a flawless, smooth process. The portal is easy to use, available 24/7 and intuitive. Staff are quick to communicate, step to resolve issues and customer oriented.
Thank you so much for your fantastic review and for choosing Emoov again. Hi David, We’re delighted to hear that your second experience selling with us was just as smooth and flawless as the first. It’s great to know you found the portal easy to use and that our team communicated quickly and helped resolve any issues along the way. Your recommendation means a great deal to us, and we’re grateful for your continued trust in Emoov. Regards The Emoov Team
5/5
Emoov was very simple and intuitive to…
Emoov was very simple and intuitive to use - I am so glad I decided to sell myself using Emoov, as I got to meet all the potential buyers and host my own viewings.
Hi Casey, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found Emoov simple and intuitive to use. It’s great that you enjoyed being able to meet potential buyers and host your own viewings, that’s exactly the kind of control and flexibility we aim to give sellers. Congratulations on taking the reins with your sale, and thank you for choosing Emoov! Regards The Emoov Team.
5/5
FANTASTIC
I'm in the process of using Emoov for the 4th time to sell a property. They are FANTASTIC. The price is incredible and the service is straight forward. I honestly don't know how they are not more widely known and mega successful but they SHOULD be.
Hi Laura, Wow, thank you so much for such a fantastic review! We’re absolutely thrilled to hear you’re using Emoov for the 4th time, and we really appreciate your continued trust in us. It’s great to know you value the flexibility, control, and support our service provides. We completely agree that sellers often know their homes best, and it’s brilliant to hear that approach has worked so well for you. Thanks again for your kind words and recommendation, it genuinely means a lot to the whole team. Best wishes, The Emoov Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Griffin Group has 1,210 reviews across its six offices, rated 4.6 out of 5 overall: 1,033 on Google, 9 on Facebook, 165 on Trustpilot, 3 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Griffin Group are counted once, not once per office.
Grays has the most, with 611 reviews rated 4.5 out of 5, followed by Latchingdon with 270.
The six Griffin Group offices, by town: