Griffin Residential Group reviews

★★★★★ 5/5

Google

Robbie Lougheed at Griffin Group Lettings provided an excellent service from start to finish. He was efficient and proactive in finding a tenant and kept me well informed throughout the process. Robbie was always helpful, friendly, and professional, making everything straightforward and stress-free. I’d highly recommend him to anyone looking for a reliable letting agent.

Hayley · 16 February 2026

★★★★★ 5/5

Google

Robbie has honestly been amazing. From the start, he made everything feel so much easier. Even when I was caught up with work and couldn’t reply quickly, he never once made me feel like I was holding things up. He actually kept the deal safe for me,and waited so I wouldn’t miss out. That kind of patience is rare. He really listened to what I wanted,and because of that, he didn’t just find me a good deal; he found me the right home The one that actually feels like mine. I’m genuinely grateful for how supportive he was through the whole process. If you want someone who truly cares and goes the extra mile without making a fuss about it, Robbie Lougheed is the person you want on your side. Thanks Anna .

Anna · 9 April 2026

★★★★★ 5/5

Google

I would like to say a heartfelt thank you to Tracy Cox for all her support and dedication throughout the sale of my property at Trelawney Place. This was not the most straightforward sale, and at times it felt like a very long and challenging process. However, Tracy remained patient, professional, and reassuring throughout. She was always willing to step in, chase where needed, and help keep things moving forward when delays arose. What really stood out to me was her calm and supportive approach. She made me feel that the sale was in safe hands and that someone genuinely cared about getting things over the line. I truly appreciate all her hard work behind the scenes, and I wouldn’t hesitate to recommend her to anyone going through a property sale. Thank you again, Tracy, your help meant a great deal to me.

Deana · 26 March 2026

★★★★★ 5/5

Google

I had an amazing experience with Griffin Lettings. Layla Shevkat made the entire moving process smooth, easy, and stress-free. She found the perfect new home for me and my cat, complete with a beautiful garden. I truly admire her patience and professionalism, she remained calm, attentive, and supportive throughout. She is incredibly polite, kind, and truly goes above and beyond to help you every step of the way. I couldn’t have asked for a better experience. Regards, A.S

Candy · 15 April 2026

★★★★★ 5/5

Google

Demi Seymour went above and beyond to answer any queries that we had throughout the process. I have not met Demi in person, but after a chat on the phone she made me feel at ease and rest assured. Very good customer service skills and telephone etiquette. Well done Demi....

Jen · 16 February 2026

★★★★★ 5/5

Google

Griffin have been acting as agents for my property letting for a long time. I wanted to say a particular thanks to Robbie in the lettings team who went above and beyond to help me out. I was in a pickle. I arrived at my property to receive a fridge delivery to discover that I forget to bring the house keys. The delivery was already at the door and I couldn't get in. I called Robbie, who dropped everything and rushed over with the keys. It saved me a lot of stress of reorganising the delivery. Thank you Robbie! I was very impressed with the level of customer service.

Alima · 16 December 2025

★★★★★ 5/5

Google

Massive Thanks to Tiah & Kathy at Griffin for excellent communication and advice though out my buying journey. They chased all loose ends and were always available when I needed them. I highly recommend. Special Thanks must go out to Hal Plummer! What an ex exceptional broker! If you have a broker already I’d advise you to reconsider and go will Hal, who moved heaven & earth for me, promise you will not be disappointed. Thanks for everything! Ryan Anderson

Ryan · 13 December 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Robbie from Griffins to rent my 3 bedroom home from them. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, Robbie was professional. He was highly knowledgeable about the local market and made sure I always felt like a priority.Having not have lived in Grays,it was abit challenging on settling on a house but Robbie went out of his way to ensure every detail was taken care of, from arranging inspections to researching potential issues with a property.I viewed afew and settled on one.The transition was smooth.Thanks Griffins for having Robbie help us out. Irene.

Taraji · 28 October 2024

★★★★★ 5/5

Google

I was really tight on time due to a new job role I took up in tilbury but Robbie was excellent. Understood my needs and the speed I needed to get a property was able to move in just a few short weeks after my first contact. Very good service delivered and was clear on every step and called when he said he would. Highly recommend Robbie and the team at griffin everyone I spoke with was kind and helpful.

Steven · 28 October 2024

★★★★★ 5/5

Google

I cannot thank Hal Plummer enough! As a first-time buyer, he made the process smooth and stress-free. He took the time to explain everything and talked through all options available. He sought out the best deal and also arranged all the necessary insurances needed. Throughout the process, which wasn’t straight forward, he was informative and kept me up to date. He was quick to respond to any questions no matter of the time. Hal goes above and beyond I’m so grateful for all his help. It was an absolute pleasure working with Hal and I cannot recommend him highly enough.

Lyndsey · 18 October 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Griffin Residential Estate Agents in Grays, and I couldn't be more impressed with the service I received. A special thank you goes to Mark and Tracy, who truly made the experience exceptional. Mark, in particular, offered a VIP service that went above and beyond my expectations, including an introduction to the solicitors who were able to quickly help me purchase my house. He was incredibly flexible, allowing me to view the house before completion to take measurements and even arranged for me to show around tradespeople to get quotes for upcoming jobs. This level of consideration made the whole process so much smoother. Mark's communication was outstanding from start to finish, keeping me updated and informed every step of the way. His cheerful demeanor and constant smile made working with him a real pleasure, and his local knowledge was invaluable. He gave me excellent recommendations for trusted local tradesmen, which has been a huge help in getting things moving quickly. I cannot thank Mark, Tracy, and the entire Griffin team enough for their professionalism, attention to detail, and warm, friendly service.

Livvy · 25 September 2024

★★★★★ 5/5

Google

Recently I had an issue at the block I live in. The shed door to the overflow bin was broken and foxes were going in and helping themselves to whatever rubbish was in there. This was leaving mess everywhere across the forecourt of the car park. I called into griffin and spoke to Stephanie on the Block Management team. She was so kind and reassuring. She took it upon herself to call her contractor and the problem was sorted that day! Couldn’t recommend her or griffin enough.

Liam · 27 July 2024

★★★★★ 5/5

Google

Robbie is a testament to the company. I’ve been looking for a property lately and he has honestly been such an amazing help! He’s gone above and beyond to ensure I get to see properties as soon as I am interested. He knows exactly what I’m looking for so he’s been keeping a lookout for me and regularly updating me on properties that might interest me. I’m still trying to find an ideal home but with Robbie helping, I have no doubt I’ll find something soon! Honestly, if you’re going to Griffin for a property, you’re in safe hands. He’s a credit to the company so if you’re assigned to him as your estate agent, you won’t regret it! Thanks for all your help Robbie.

Lisa · 27 July 2024

★★★★★ 5/5

Google

I cannot thank Patrick and Alana enough they have been amazing .. before selling with Griffen I had a long winded experience with another estate agent and to be honest it seemed like they didn’t care was just looking for their next move I switched over to Griffen and now I am exchanged and moving into our dream house. Nothing was to much trouble for the whole off the team always checking to see if we are ok could not do enough for us thank you so so so much they literally just handle everything when I felt stressed they handled my issues Patrick and Alana are the most down to earth people and that’s what you need when moving as it is so stressful I cannot recommend Griffen enough I will forever be recommending people to you Patrick and Alana are an absolute credit to the Griffen company thanks so much

Chelsea · 13 June 2024

★★★★★ 5/5

Google

Robbie was very professional and punctual for our viewing. He has been very patient and honest in responding to our questions, and provided lots of helpful information. Very friendly and great service ! Thank you Robbie!

Cristina · 5 December 2025

★★★★★ 5/5

Google

Thank you so much to Robbie from the lettings team who was such a pleasure to work with. Viewed a property with Robbie who was so welcoming, friendly and down to earth and he made the whole process feel so easy and smooth. Couldn’t recommend him more! Robbie exceeded my expectations and went above and beyond to meet all of our needs when looking to rent and we’re so grateful for all of his help 🤩

Stacey · 27 July 2024

★★★★★ 1/5

Google

Beware of Unprofessional Landlord and Property Management Company Rating: 1/5 Review: My experience with Griffin and the landlord associated with the property I rented was nothing short of a nightmare. From the very beginning, it was evident that professionalism and basic standards of property management were sorely lacking. Upon moving into the property, I was greeted with a dirty, unkempt house that clearly hadn't been cleaned or maintained properly. The carpet was covered in dog hair, despite assurances that it would be cleaned prior to my arrival. The presence of damp and a malfunctioning boiler only added to the list of issues. When problems arose with the electrical system, instead of addressing them promptly and professionally, the landlord sent over their own workers who only made matters worse. Not only did they fail to fix the issues, but their rude behavior and unprofessionalism left me feeling extremely uncomfortable in my own home. As if that wasn't enough, when I raised concerns and expressed my intention to move out due to the unacceptable conditions, I was met with resistance and hostility from the property management company. They insisted I fulfill the remainder of my tenancy agreement, despite the uninhabitable conditions of the property. Even after vacating the property and paying the required fees, the ordeal was far from over. The property management company attempted to deduct unreasonable charges from my deposit for issues that were either non-existent or pre-existing. It took persistent effort on my part to dispute these charges and eventually have them dropped. Throughout this entire ordeal, communication with Griffin was abysmal. Requests for information or assistance were met with delays, incompetence, and in some cases, outright hostility. It was clear that they prioritized cutting corners and maximizing profits over ensuring the well-being and satisfaction of their tenants. In conclusion, I would strongly advise anyone considering renting from Griffin or dealing with this particular landlord to proceed with extreme caution. Their lack of professionalism, disregard for tenant welfare, and dishonest practices make them wholly unsuitable for anyone seeking a reliable and ethical property management service. Property was 2 burns place Tilbury STAY away from the house and its landlord! Asked for my account details last week, and now they are delaying paying me out while they get a quote to remove rubbish from the property, even though I paid a company £250 to clear out the gardens! House been empty for 6 weeks and they knew this, so gone from nearly sorted to now delayed over a NEW bill, I wonder what else gets added on after giving this review! Already charged me £515 to clean 2 small rooms and stairs, even tough they charged the previous tenants £485 to clean the carpets, THEN never cleaned them in time for my move in date, so now I'm paying for mine and the previous tenants wear and tear on carpets! Carpets have no rips or damage what so ever! And was cleaned before I left by a local cleaner! They want them steam cleaned ect ect but charged the last person and didn't do them, not to mention I payed a extra £100 a month on top of the asking amount for rent just because I had a dog! For 2 and half years which is £2500! Now being charged £515 on me leaving, don't mind if there was damage but there is nothing, only wear on tear but for 5 years or so which I only lived there for 2 and half, if they were spotless when I moved in I would understand but I give the carpets back in the same condition they came in! Griffin happy to give out a property before cleaning it, but want a palace back? The reason it was never cleaned is because my move out date as my last property ended before they wanted me in, they said they can work with me and it worked out a week before the date they wanted, they sorted it so I could move in a week early which i had to pay for of course, once I moved in I got an apology the house wasn't cleaned in time, this seems to be something they forgot of course!

Hugo · 21 April 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I recently completed a purchase through Griffin, and from organising viewings to handing over the keys they have been an absolute pleasure. Quality communication, knowledgeable and polite staff throughout the purchase. I cannot recommend them enough. A special mention to Hannah, who was awesome from the first interaction, extremely supportive throughout; Thank you Hannah and Griffin. If there was more stars on offer you'd get them!! 🏠 ❤️ 🔑

Jack · 27 September 2024

★★★★★ 5/5

Google

Thank you to Griffin and Stephanie in the block management department. Griffin have recently taken over management of our block and the block has transformed in such a short amount of time. I have been speaking with Steph in the block management department. I raised a few issues that had never been addressed and Steph made sure those issues were dealt with. She kept me updated through out. Appreciate hers and griffins efforts.

Cydney · 27 July 2024

★★★★★ 5/5

Google

I recently dealt with Robbie from the lettings team, he found a tenant for my property within a couple of weeks. Highly recommend

Liam · 16 February 2026

★★★★★ 5/5

Google

Rented a property through Griffin, Robbie was a great help and made the whole process quick and painless! Thanks for all the support!

Andy · 16 February 2026

★★★★★ 5/5

Google

I cannot fault the service and professionalism of Griffin Estate, Agents, Grays. In particular HUGE thanks to Robbie Lougheed Lettings Negotiator. Robbie was extremely helpful, knowledgable, fair and reliable. Always at the end of the line if you need anything and went above and beyond with his service with my property. Would highly recommend Robbie. He is an asset to the company and I hope his bosses appreciate all his hard work. Thank you again!

Wendy · 10 August 2025

★★★★★ 5/5

Google

I recently found myself in need of a rental flat as the one that I was occupying was being put on sale.When I visited Griffin in Grays I was fortunate to meet Robbie Lougheed.He went above and beyond to help me and within four days had found the ideal place for me, outstanding work.Robbie is both a credit and an asset to Griffin residential.

Colin · 28 October 2024

★★★★★ 5/5

Google

I have been a tenant with Griffin Grays for a while now. There is someone that i really wanted to mention in this review. as since day one he has been so helpful, understanding, polite, organised and efficient. Robbie these five stars goes to you i wish i could give more stars. Thank you for always being so passionate to meet our needs.We need people like yourself to make our lives easier!

Fatos · 21 April 2024