Trusted Agent profile · Surrey and Greater London
Verified
★★★★★
2,986 reviews across 7 offices and 2 platforms
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 2,986 reviews on two platforms, rated 4.7 out of 5 overall.
2,984
Reviews on Google
All 7 offices
2
Reviews on View Agents
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleSlight problem with the contract first time around, but Sharmilla was really friendly and helpful in getting it all sorted. Got us in the property nice and quick.
Grace, we want to thank you for taking the time to review our service. We value feedback so we can look to review our service if issues occur.
5/5
GoogleAlice Purton has been extremely helpful and efficient in managing the day to day running of my property, sometimes under rather trying circumstances. She has kept me up to date , been supportive and is always a friendly voice at the end of the phone.
Thank you for mentioning Alice and leaving a great review.
5/5
GoogleSharmila was great, her info was comprehensive and forthcoming. Was understanding and flexible when we hit an obstacle. Great comms throughout. Would highly recommend.
Thank you Leonardo for leaving us a 5 star review and mentioning Sharmila.
4/5
GoogleQuite good in average response speed and establshing safety as first priority. Helpful, approachable and professional as best characteristics. Generally, we are happy with the house they found for us and we'd recommend them. They could favor tenants side a bit more, though.
Thank you for your review, we appreciate your patience with regards to awaiting legal documentation before we could progress with your move in. Goodfellows do remain impartial and unbiased to both landlord and tenants and glad you are happy in your new home.
5/5
GoogleRating only, no written review.
Thank you for taking the time to review our service.
5/5
GoogleRating only, no written review.
Thank you for rating us 5 stars.
5/5
GoogleRating only, no written review.
Thank you for taking the time to place a positive review of our service
5/5
GoogleRating only, no written review.
Thank you for your rating of our service
5/5
GoogleRating only, no written review.
Thank you Yan for leaving a five star review of our service.
3/5
GoogleRating only, no written review.
Thank you for rating our service.
4/5
GoogleRating only, no written review.
Thug Life Kids - We are sad to see you have changed your 5 star review left on the 24th August to now a 1 star without any explanation why? We would like to know what has happened and why the change in your rating. Please email me Stephen.Offield@goodfellows.co.uk to discuss the matter further.
5/5
GoogleRating only, no written review.
Thank you for rating us 5 stars on Google.
1/5
GoogleRating only, no written review.
Anik - we would like to understand further the reason for your 1 star review - please contact Tracey-Anne on tracey-anne.green@goodfellows.co.uk with more details
5/5
GoogleHelpfull persons
Thank you Crina for reviewing our service.
5/5
GoogleAmazing
Thank you for your 5 star review.
4/5
GoogleGood service, very professional and very helpful.
Paul - thank you for taking the time to review our service
1/5
GoogleRented from them some time back in Croydon. Awful service, misrepresented and unprofessional staff. They care only about the landlords and treat tenants as rubbish! Stay away from this branch of Goodfellows!
Amini, I am sorry that you have rated our service with a low score, but would like the opportunity to be able to understand your concerns in more detail. Please contact Tracey-Anne on tracey-anne.green@goodfellows.co.uk or by telephone on 01372 738178 to discuss this in more detail. We can confirm as a company we work for the landlord when managing a property therefore have to take their instructions from them.
5/5
GoogleExcellent experience with Jordan
Thank you Danail for leaving a review and mentioning Jordan.
5/5
GoogleJordan was very accomadating. Booked myself and my partner a viewing with one hour notice.
Thank you Tre for rating our service and mentioning Jordan.
5/5
GoogleGreat Agency great job thank you
Thank you Graham for rating us 5 stars.
5/5
GoogleProfessional service, good communication between different parties involved.
We appreciate your feedback on our service
1/5
GoogleGabriella Dene emailed me offering 1 bedroom flat in Morden and we scheduled a flat viewing, she didn’t turn up and when i called their office the reception put me on hold and after a couple of minutes said that the flat which was available 2 months later was already taken and said that Gabriella tried to call me on the same day at numerous occasions but I didn’t answer, absolute lie, she forgot about our meeting, I haven’t received any calls nor emails from her at all as she claimed, I do not recommend them at all, unprofessional staff and terrible experience!
I am sorry that you have rated our service with a low score, our Morden team tried to call you to cancel the appointment due to the property being let. Sharmila spoke to you last night and explained this and apologised for any inconvenience caused.
5/5
GoogleStaff were amazing, great service for many years. Will use them again
Thank you so much for taking the time to review our service
5/5
GoogleVery helpful staff. Great survive !
Martin - thank you for taking the time to review our service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Goodfellows has 2,986 reviews across its seven offices, rated 4.7 out of 5 overall: 2,984 on Google, 2 on View Agents.
Morden has the most, with 825 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards: Goodfellows, Cheam won Gold; Goodfellows, Morden won Gold; Goodfellows, London won Gold; Goodfellows, Mitcham won Trusted Agent.
