Trusted Agent profile · Surrey and Greater London

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Goodfellows estate agents in Morden, London, Mitcham and 3 more

4.7

★★★★★ Excellent

3,014 reviews across 7 offices and 2 platforms

www.goodfellows.co.uk

Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,014 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

3,012

Reviews on Google

All 7 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 7 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Goodfellows's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Goodfellows office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Joan · 16 September 2019 · Goodfellows London

Agent replied

Thank you Joan for rating us 5 stars.

5/5

Google

Rating only, no written review.

Pascu · 16 September 2019 · Goodfellows London

Agent replied

Thank you Pascu for rating us 5 stars.

5/5

Google

excellent

Horacio · 16 September 2019 · Goodfellows London

Agent replied

Thank you Horacio for rating us 5 stars.

5/5

Google

Efficient and Helpful

Jay · 16 September 2019 · Goodfellows London

Agent replied

Thank you Jay for leaving us a 5 star review.

2/5

Google

Ok

Richard · 16 September 2019 · Goodfellows London

Agent replied

Dear Richard Petty I am sorry your experience with Goodfellows has led you to leaving a two star review as we take customer service and satisfaction very seriously, hopefully evident by many others on here. If possible, could you please send a few more details; such as your name and the property address to Stephen.offield@goodfellows.co.uk so I can investigate and see where thing has gone wrong? Kind Regards Stephen Offield

1/5

Google

Don’t trust in what they promise and don’t give them personal data when viewing a property.

Dio · 16 September 2019 · Goodfellows London

Agent replied

Dear Diogenes C. We do require specific documentation, this is clearly stated in our important information form; signed by all tenants prior to references. Any personal data is stored, removed and destroyed according to GDPR. Should you wish to discuss the matter further please contact the lettings manager Sharmila.vythilingum@goodfellows.co.uk

4/5

Google

Bit expensive, but worth it because the look after both landlords and tenants.

Mandea · 16 September 2019 · Goodfellows London

Agent replied

Thank you Mandea for leaving us a review. Our team strive to provide our customers with an excellent service. We wish you the best for the future.

5/5

Google

very professional customer care

Marco · 16 September 2019 · Goodfellows London

Agent replied

Thank you Marco for leaving us a 5 star review.

1/5

Google

Worst letting company ever. Every time we have to speak to them there is a problem. Also filled in a sentence on our letter after we sent the signed document.

Vania · 16 September 2019 · Goodfellows London

Agent replied

Vania Marinova, we've noticed you have changed your review from a 5 star to a 1 star and have left multiple 1 star reviews on our Google business page.

4/5

Google

Thank you Kanika for all your help with the management of our property!

Katy · 16 September 2019 · Goodfellows London

Agent replied

Thank you Katie for leaving us a review.

5/5

Google

Aaron is the best!

Weidong · 16 September 2019 · Goodfellows London

Agent replied

Thank you Weidong for leaving us a 5 star review.

5/5

Google

Aaron was very helpful and made the process easy

Idowu · 16 September 2019 · Goodfellows London

Agent replied

Idowu, thank you for rating us 5 stars and appreciate you taking the time out to share your experience with us.

5/5

Google

Jodie from Goodfellows Morden is an absolute pleasure to work with! She not only booked us in for viewings on a mega short notice but also patiently showed us around and answered all possible questions. And while we chose not to continue our home search in the Morden/ Mitcham area, we'd highly recommend Jodie and Goodfellows if that is an area you are considering!

Emilia · 16 September 2019 · Goodfellows London

Agent replied

Thank you Emilia for leaving us a 5 star review and mentioning Jodie.

5/5

Google

Efficient detailed. Good service.

Chidi · 16 September 2019 · Goodfellows London

Agent replied

Thank you Chidi for your feedback, its always nice to receive positive reviews.

5/5

Google

Had a few viewings with Jack , worked well with my limited time schedules, he answered all the questions that i had and more ...he is really knowledgeable. I would recommend him 100%

Abdullah · 16 September 2019 · Goodfellows London

Agent replied

Thank you Abdullah Mutafa for rating our service and mentioning Jack.

5/5

Google

We really recommended, the staff is nice and helpfull.

Sebastian · 16 September 2019 · Goodfellows London

Agent replied

Thank you Sebastian for rating our service 5 stars and recommending us.

5/5

Google

Couldn't fault from start to finish very professional staff who went that extra mile to help in every aspect highly recommended

Steve · 16 September 2019 · Goodfellows London

Agent replied

Thank you Steve for rating us 5 stars, we wish you all the best for the future.

5/5

Google

I bought a flat through Goodfellows, they also carry out Rent Collect service for me. I can’t fault them, the service has been excellent.

Jaswir · 16 September 2019 · Goodfellows London

Agent replied

Thank you Jaswir for rating our service five stars.

5/5

Google

I've dealt with Jodie at the Morden branch of Goodfellows and usually I don't have time to write reviews but felt the need to write this as I found her to be very proactive, professional and very efficient!

Val · 16 September 2019 · Goodfellows London

Agent replied

Dear Val, We are really pleased to read your positive review regarding the service from Jodie from our Morden Sales branch. Thank you for taking the time to leave your review and we wish you all the best for the future.

5/5

Google

Kanika has been very helpful and efficient with me. Pleasure to deal with her.

Becky · 16 September 2019 · Goodfellows London

Agent replied

Dear Becky, thank you for your review. We are very pleased to hear you have had such a good experience with Kanika from our Property Management team.

1/5

Google

The worst property management we have ever experianced. The manager who is called Sharmila definitely needs to learn about communication, respect and customer care. My husband and I tried to let a house with Goodfellows in Morden last November. We paid the holding deposit for the property and wanted to make some regulation for health and safety because there were tens of sockets and cables in every room. The staff said it was all right, they could. After then Ms Sharmila, the manager, said she couldn't make any changes in house by shouting and rudely. The way of her speaking makes us feel a foolish. We speak English as a second language but we are not idiots.We cancel the agreement and never work again this agency.

Su · 16 September 2019 · Goodfellows London

Agent replied

Dear Su, Thank you for your feedback. When taking the property. We negotiated a £100 reduction on the rent, offered our services without paying any administration fee; if you moved into the property before the festive period and offered three further viewings on the property. All documentation signed by you and husband was to take the property as seen. A full electrical certificate was done on the property and was deemed as safe. Just before the move in. Your husband requested the property to be modified. Which we advised the landlord was not willing to do at this stage, because of the reduction in rent and deemed the property safe. Sharmila, then renegotiated on your behalf and all your requests were finalised. Your husband then decided you both still didn’t want to proceed with the property, because there were other issues wrong with the house. We felt we have acted extremely courteous at all times. Unfortunately we are merely the messengers and expressed this on serval occasions, between both landlord and tenant. Has part of our process if you withdraw from tenancy the reservation fee paid would be non-refundable. Due to the erratic behaviour and further requests made after we managed to negotiate your requests, we felt it would be best to offer you a full refund and the landlord also felt this was the best option to take. We wish you the best of luck with your property search.

5/5

Google

We bought a house from Goodfellow Morden Branch buy/sell department . We are extremely pleased with the work of the agency, especially from Loraine Green. She made the deal in a very short time and was very helpful on every point of the deal . She is very polite and responsive person. We recommend the agency to anyone who wants to buy or sell a house. Stefka Grozdanova

Ivan · 16 September 2019 · Goodfellows London

Agent replied

Thank you for leaving us a positive review. We are really pleased to hear Lorraine gave an amazing 5 star service. Thank you for recommending us.

5/5

Google

Greetings from the new home! :) Thank you, Aaron for your great support and dedication!

Alexandra · 16 September 2019 · Goodfellows London

Agent replied

Alexandra, thank you so much for taking the time to write a review. It is wonderful to hear that Aaron was able to provide you with the excellent experience we strive to provide all our customers. We wish you all the very best in your new home.

5/5

Google

Great service from Jodie in sales, kept me updated at all stages. Made the whole process smooth and not too stressful!

Ejaz · 16 September 2019 · Goodfellows London

Agent replied

Hi EK Prods, thank you so much for your feedback, its always nice to receive positive reviews.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Goodfellows

Which Goodfellows office has the most reviews?

Morden has the most, with 825 reviews rated 4.7 out of 5, followed by London with 815.

Where are the Goodfellows offices?

The seven Goodfellows offices, by town:

Has Goodfellows won any awards?

Yes. In The Trusted Agent 2026 awards: Goodfellows, Cheam won Gold; Goodfellows, Morden won Gold; Goodfellows, London won Gold; Goodfellows, Mitcham won Trusted Agent.

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What do you need help with?

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