Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleRhiannon was lovely throughout the whole process. I had moved in about a year ago and some months and moved out this Friday. Rhiannon has been so helpful and easy to talk to about any problems and has been patient with my questions and made everything so much more easier for me. I am grateful for Rhiannon’s help and she has been so quick to reply and ease any of my concerns and has made renting for the first time really comfortable and easy, the service is fantastic and I would recommend them to everyone. I really appreciate her help. Thank you so much!
Fareeha · 20 July 2025 · Goodchilds Wellington
Agent replied · 16 January 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleI completed on the purchase of a property on Monday. The service I received from Amy in sales was excellent. She was always polite, very responsive and extremely helpful during the process. Nick the director was also great and stepped in at the last minute to ensure completion took place before the stamp duty increase the following day. Impeccable service and a highly recommended estate agent. Thank you.
Dev · 4 April 2025 · Goodchilds Wellington
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 1/5
GoogleAwful avoid these guys they try conning you out of your deposit, we recently left this company to buy our own home and on check out the lady who completed this clearly doesn’t have a clue as listed things they wasn’t happy with things we know 1000 percent was clean and sorted when we handed the keys back in there responses when we was tenants was awful using the excuses they have 300 emails to reply to sorry every other company out there managed to reply to emails you send as far as I’m concerned my review was going to be positive but after how I’ve been treated it’s time negatives where addressed with this company.
Danny · 20 March 2025 · Goodchilds Wellington
Agent replied · 20 March 2026
Dear Danny, sorry to hear that you were unhappy with our service. Having reviewed the case I have found a few discrepancies in your review.
Your deposit was handled in the 10 day guideline set out by Mydeposits. Despite a stifling work load, and alot of daily emails, this had no impact upon your deposit being dealt with within the required timelines.
The fact is that property was returned to us in a different state of condition to how you rented it. Our staff made comparisons as you left the property against the initial photographic inventory. (Evidence was provided to you).
The oven was left dirty, the shower with limescale around it, the lawn uncut, and the wooden worktops with damage.
When we brought this to your attention and offered you the opportunity to correct the issue before making a claim against your deposit you negotiated and came to a compromise. A compromise which was fair taking into account the issues.
Having protected you against a reposession, finding you a new home, and having recieved positive comments from you in the past about our service, i think its unfair to leave a one star review.
Whilst you have every right to leave a review of your choice i do not think it reflects the service during your time renting with us. I one day hope you may have a buiness and then understand just how harmful comments like this can be.
I refute the fact you think we are conmen as we have to follow very strict protocols with deposits set out by propertymark and the National Associaton of residential landlords.
I also note that you did not follow our complaints proceedure, in fact i dont believe that you even requested a copy of it or made a written complaint.
Its a shame that you were not happy with the service but ultimately we have a responsibility to pick up on issues when tenants leaves a property and rectify them for the landlords we work for in a fair manner.
The whole team would like to take this opportunity to wish you hapiness in your new home.
★★★★★ 1/5
GoogleCompletely unprofessional. Had my wife in tears and accused her of being dishonest and lying, when in fact they just didn't read through a certain document that we submitted with our application. Tried to discuss this with them after the application was declined. But they were very nasty to her on the phone. My wife is going through an IVA and is all sorted. They wouldn't accept the application, even if it was just in my name. Obviously we're devastated to say the least, but also appreciate that as it was a buy to let mortgage, they are much stricter. That being said, I do feel that they were very unhelpful, didn't want to know, and rude. There was no empathy, and all in all we felt it's a very cold company. We even wrote the Director, and he couldn't even be bothered to reply himself. Just got Chris to do it. Trying to get away with the bare minimum anyway, as dogs wee all soaked in the floorboards, and they were just going to carpet over it. So probably a blessing in disguise. Also trying to get well over the market rental value because they know I have money! Wouldn't recommend to anyone. Cold hearted, unprofessional and rude!
Daniel · 20 March 2025 · Goodchilds Wellington
Agent replied · 23 December 2024
We understand its disappointing when you are refused a property due failed referencing but, we have a duty to protect the landlord and property. All occupiers must be referenced as part of our referencing guidelines.
We also have to abide by rules set forth by our insurances, the landlords mortgage lender & buildings cover. Due to the multiple red flags during referencing, we were not able to offer you the property.
Despite your email and explanation of your circumstances, which was copied to both myself and Chris our lettings manager, we couldn’t proceed with the application.
The explanation you sent wouldn’t have been enough to appease the lenders and insurers as they will only honour their cover if we can provide passed referencing documents to them.
I am sorry you feel the staff were rude on the phone, but i cannot see any evidence of wrong doing by my team. Ultimately these situations can be fraught with emotions running high and things can get misconstrued.
As a director, i do not get involved with the day to day lettings and referencing of tenants. This is the responsibility of the lettings team and as you had already sent the email to Chris in that department, i felt he was best to correspond with you.
I do sympathise with your position and that of many others similar especially at this time of year. I hope you and your family find a suitable property soon.
★★★★★ 5/5
GoogleVery efficient service, our property was well-priced and marketed (some other agents were under-valueing), and the asking price sale went through quickly and easily.
Ben · 20 March 2025 · Goodchilds Wellington
★★★★★ 5/5
Google5 stars to Amy at the Wellington branch, Telford.
She has been amazing our whole process. Her communication and extra support did not go a miss. Honestly we couldn’t thank her enough for going above and beyond for us.
Thanks so much Amy, keep smashing your job as you’re brilliant at what you do. Happy new home to us!
Sarah and Aman.
Sarah · 20 March 2025 · Goodchilds Wellington
★★★★★ 5/5
GoogleRenting has never been easier. Thank you to this great team .
Rhiannon is always willing to help. Swiftly responding to email.
I like this agents. They are good at what they do
Deborah · 20 March 2025 · Goodchilds Wellington
★★★★★ 5/5
GoogleHave let a property with Goodchilds now Newton Fallowfell, for a number of years. In these years there was a tenant that was incredibly difficult to deal with, and caused major issues.
But Goodchilds approached the issues with professionalism, confidence and good humour. In all aspects, all the staff have been pleasant and helpful.
Even when having to take over the tenancy due to rising mortgage costs, they are still helpful and friendly.
They even said if you have any issues or need advice, just ask us.
You can't ask for more than that.
Even the ending of contract fees were fair and reasonable.
All the team go above and beyond to help.
Thanks Nick, Chris and the rest of the team. If mortgage rates come down, I will be letting with you again.
Ray · 20 March 2025 · Goodchilds Wellington
★★★★★ 5/5
GoogleI would recommend this estate agent to anyone! Just completed on our property and the service we recieved from Ben and Nick was absolutely amazing from start to finish!! The biggest part of this 5 star review was that Ben and Nick went above and beyond for us when our property got down valued, they quickly and efficiently found some comparables so we could appeal. Our appeal got approved (which is rare) and we were over the moon. Ben kept in touch with us throughout the whole process and responded really quickly to Emails and phone calls. He liaised with the seller to ensure all of our questions were answered in a timely manner. (I'm a worrier so this gave me so much peace of mind). All in all, fantastic, quick, efficent and friendly service. Thank you Ben for all you did for us. We really appreciate it!
Samantha · 20 March 2025 · Goodchilds Wellington
★★★★★ 5/5
GoogleRecently started renting again after being a homeowner for several years and I can confidently say that Rhiannon & Nick made the process so smooth. They were absolutely lovely and informative from start to finish and any question I had got answered thoroughly!
Great team!
Shannon · 20 March 2025 · Goodchilds Wellington
★★★★★ 5/5
GoogleLeaving a 5 star review after only minimal communication-but still has urged me to leave positive feedback. I’ve spoke to a few members of the team regarding putting interest in a rental property I am hoping for. Each and every person has been so so friendly, really informative and helpful and a real pleasure to deal with. Just now hoping it will be as easy to book in a viewing of this house. Great team all round, I would quite like for these to be the guys I deal with in my future of renting :)
Mollygene · 20 March 2025 · Goodchilds Wellington
★★★★★ 5/5
GoogleAs a first time buyer, I had lots of questions and anxiety but Amy was so supportive and patient. She helped us find and secure a property we really love. All my emails were answered very quickly and I couldn't recommend her enough!
Rachel · 20 March 2025 · Goodchilds Wellington
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleRating only, no written review.
Carole · 20 March 2025 · Goodchilds Wellington
★★★★★ 5/5
GoogleNick was great help from start to finish and went above and beyond for us. The staff were all very helpful and the sale of our property went smoothly. Would definitely recommend.
Sam · 20 March 2025 · Goodchilds Wellington
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleGoodchilds Telford have been very easy to do business with. I had a couple of minor needs during my tenancy and they were responsive and sorted out any issues. Checking out of the property was straightforward and as I left quickly there was a rent rebate. Deposit was also returned same day. I would highly recommend them as professional and reliable.
Andy · 20 March 2025 · Goodchilds Wellington
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleRating only, no written review.
Pablo · 20 March 2025 · Goodchilds Wellington
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleI wish to mention Amy Forsythe for her pleasant, helpful, respectful and polite manner in assisting me with the purchase of my new property in Hadley. Thank you Amy!
Hilary · 9 March 2025 · Goodchilds Wellington
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleChris and Rhiannon have been fantastic getting us a good tenant. Took all the stress out of it as a first time landlord. Very happy and would recommend!
Leigh · 28 February 2025 · Goodchilds Wellington
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleMoved into our property recently and could not fault the lettings team. They kept us up-to-date throughout the process and it was a swift, easy, thorough move in.
Ralph · 17 December 2024 · Goodchilds Wellington
★★★★★ 1/5
GoogleAwful avoid these guys they try conning you out of your deposit, we recently left this company to buy our own home and on check out the lady who completed this clearly doesn’t have a clue as listed things they wasn’t happy with things we know 1000 percent was clean and sorted when we handed the keys back in there responses when we was tenants was awful using the excuses they have 300 emails to reply to sorry every other company out there managed to reply to emails you send as far as I’m concerned my review was going to be positive but after how I’ve been treated it’s time negatives where addressed with this company.
Danny · 22 May 2024 · Goodchilds Wellington
Agent replied · 21 June 2024
Dear Danny, sorry to hear that you were unhappy with our service. Having reviewed the case I have found a few discrepancies in your review.
Your deposit was handled in the 10 day guideline set out by Mydeposits. Despite a stifling work load, and alot of daily emails, this had no impact upon your deposit being dealt with within the required timelines.
The fact is that property was returned to us in a different state of condition to how you rented it. Our staff made comparisons as you left the property against the initial photographic inventory. (Evidence was provided to you).
The oven was left dirty, the shower with limescale around it, the lawn uncut, and the wooden worktops with damage.
When we brought this to your attention and offered you the opportunity to correct the issue before making a claim against your deposit you negotiated and came to a compromise. A compromise which was fair taking into account the issues.
Having protected you against a reposession, finding you a new home, and having recieved positive comments from you in the past about our service, i think its unfair to leave a one star review.
Whilst you have every right to leave a review of your choice i do not think it reflects the service during your time renting with us. I one day hope you may have a buiness and then understand just how harmful comments like this can be.
I refute the fact you think we are conmen as we have to follow very strict protocols with deposits set out by propertymark and the National Associaton of residential landlords.
I also note that you did not follow our complaints proceedure, in fact i dont believe that you even requested a copy of it or made a written complaint.
Its a shame that you were not happy with the service but ultimately we have a responsibility to pick up on issues when tenants leaves a property and rectify them for the landlords we work for in a fair manner.
The whole team would like to take this opportunity to wish you hapiness in your new home.
★★★★★ 5/5
GoogleRating only, no written review.
Geevas · 20 March 2024 · Goodchilds Wellington
★★★★★ 4/5
GoogleRating only, no written review.
Wenders · 20 March 2024 · Goodchilds Wellington
★★★★★ 3/5
GoogleRating only, no written review.
El · 20 March 2024 · Goodchilds Wellington
★★★★★ 5/5
GoogleReally easy to use Goodchilds compared to other agencies. Highly recommend Nick & the team for a seamless process from letting through to managing.
Richard · 20 March 2024 · Goodchilds Wellington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
