Every review we hold for the Wellington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRhiannon was lovely throughout the whole process. I had moved in about a year ago and some months and moved out this Friday. Rhiannon has been so helpful and easy to talk to about any problems and has been patient with my questions and made everything so much more easier for me. I am grateful for Rhiannon’s help and she has been so quick to reply and ease any of my concerns and has made renting for the first time really comfortable and easy, the service is fantastic and I would recommend them to everyone. I really appreciate her help. Thank you so much!
Fareeha · 20 July 2025
Agent replied · 16 January 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleRhiannon was extremely helpful in making the moving in process and the moving out process so much easier for me as a first time renter. She was really quick, helpful and patient with my inquiries and made everything 10 times more easier. Even whilst moving out Rhiannon was quick to reply and sort out any problems or questions I had. Absolutely fantastic service and makes renting so much easier. Thank you xx
Beatrix · 20 July 2025
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 1/5
GoogleCompletely unprofessional. Had my wife in tears and accused her of being dishonest and lying, when in fact they just didn't read through a certain document that we submitted with our application. Tried to discuss this with them after the application was declined. But they were very nasty to her on the phone. My wife is going through an IVA and is all sorted. They wouldn't accept the application, even if it was just in my name. Obviously we're devastated to say the least, but also appreciate that as it was a buy to let mortgage, they are much stricter. That being said, I do feel that they were very unhelpful, didn't want to know, and rude. There was no empathy, and all in all we felt it's a very cold company. We even wrote the Director, and he couldn't even be bothered to reply himself. Just got Chris to do it. Trying to get away with the bare minimum anyway, as dogs wee all soaked in the floorboards, and they were just going to carpet over it. So probably a blessing in disguise. Also trying to get well over the market rental value because they know I have money! Wouldn't recommend to anyone. Cold hearted, unprofessional and rude!
Daniel · 20 March 2025
Agent replied · 23 December 2024
We understand its disappointing when you are refused a property due failed referencing but, we have a duty to protect the landlord and property. All occupiers must be referenced as part of our referencing guidelines.
We also have to abide by rules set forth by our insurances, the landlords mortgage lender & buildings cover. Due to the multiple red flags during referencing, we were not able to offer you the property.
Despite your email and explanation of your circumstances, which was copied to both myself and Chris our lettings manager, we couldn’t proceed with the application.
The explanation you sent wouldn’t have been enough to appease the lenders and insurers as they will only honour their cover if we can provide passed referencing documents to them.
I am sorry you feel the staff were rude on the phone, but i cannot see any evidence of wrong doing by my team. Ultimately these situations can be fraught with emotions running high and things can get misconstrued.
As a director, i do not get involved with the day to day lettings and referencing of tenants. This is the responsibility of the lettings team and as you had already sent the email to Chris in that department, i felt he was best to correspond with you.
I do sympathise with your position and that of many others similar especially at this time of year. I hope you and your family find a suitable property soon.
★★★★★ 1/5
GoogleThis Estate agents is the worst around. We had been going through a purchase of property that took 10 months to never complete. One issue after another and the service from Amy and Oliver wasn’t good. Oliver couldn’t keep track of the lies he was telling from day one saying he had spoken directly to the seller’s solicitors and he never did. Saying he had “ contacts to contact people about a one going issue with the property we trying to purchase”to then suddenly he had no idea what we was on about.
We would phone to talk to either Amy or Oliver for an update on the property from a previous phone call a week before. To Amy not being kept in the loop and have no idea what has happened in her time away. Communication between the both of them needs to be worked on.
Amy sent multiple emails stating that the delay was from our side of the chain and that we were the reason the sale hadn’t completed yet. When we had sold our property and moved out a few days prior to receiving this email. Out of fear that our buyers were going to pull out.
Now fast forward 3 months since our sale and the purchase never went through. We were expected to pay out even more money into a property we yet didn’t own to change the title deeds . So we cut our losses and pulled out. After months of stress and anxiety from being told the seller was going to pull their lower offer on the property if it wasn’t complete in 2 weeks. To then them saying they have no idea what we are talking about when we have email proof of this. The treatment was unacceptable. They don’t care about the customer purchasing.
Also Amy claiming we was completing on day that our solicitor hadn’t even agreed to and hadn’t agreed with us as the buyers and none of us knew anything about it other then Amy and the sellers solicitors and they expected a 48 hour turn around which was never going to happen as the property couldn’t be bought with a mortgage in the end anyway.
It got to the point our solicitor told us to stop communicating with the staff as they were causing more complications and giving out false information from sellers solicitors.
Jessica · 22 May 2026
Agent replied · 22 August 2026
Thanks for your review. I think we both know that ultimately you were not quite sure about the property and changed your mind having considered it being too small for your requirements. We can see this from your enquiries to view other properties whilst you were proceeding with the purchase. You did also pull out at an earlier stage, then decide to continue with the purchase, before again changing your minds again.
We get it, moving is stressful and we were trying to help things along as much as possible but its not our responsibility to set dates just to encourage the process along.
In our oppinion it was your solicitors poor communication and your lenders requirements which led to delays. Your lender required deeds of variation which complicated matters and led to the case dragging on. Again not our fault.
The fact that you never raised a complaint during the process or after, then reverted to leaving a nasty review, also shows the general public that you dont have a case to complain about. We feel you are just lashing out at us due to you making a wrong decision which led to financial cost. Again not our fault.
Consequently we have a new buyer for the property now and we have recommended they buy your searches and enquiries from you to try and help alliviate some of the cost and help you out. This is not something a poor agent would do or consider !
★★★★★ 5/5
GoogleAmy is amazing!! Due to the solicitors in the chain procrastinating over an extended period Amy took control and literally project managed the other parties from initial sale to completion. I cannot recommend her highly enough. She gave us regular updates and was always available to chat over what the best course of action would be.
Ian · 22 May 2026
★★★★★ 5/5
GoogleI had an excellent experience with Amy Forsythe. From start to finish, Amy was professional, responsive, and transparent. She kept me updated at every stage, answered questions promptly, and went above and beyond to make the process smooth and stress-free. I’d highly recommend Amy to anyone looking to buy, sell, or rent.
Don · 18 September 2025
Agent replied · 16 January 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleAmy, Nick and Ollie, and their team have worked tirelessly in the advertising, promotion, and sale of my property.
They have gone the extra mile helping to identify and resolve any issues along the way!! I wish to thank them all, couldn’t ask for better, I would highly recommend to anyone looking to buy or sell a property in the Telford area !!
Carol · 22 June 2026
Agent replied · 22 August 2026
Thanks carol ! Much appreciated. Great to work with you.
★★★★★ 5/5
GoogleI have just completed on a very long and complicated house sale. Amy has been brilliant throughout, answering emails quickly and nothing has been too much trouble. All staff that I came in to contact with have been very friendly and …
Maria · 22 October 2025
Agent replied · 16 January 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleGoodchilds Telford have been very easy to do business with. I had a couple of minor needs during my tenancy and they were responsive and sorted out any issues. Checking out of the property was straightforward and as I left quickly there was a rent rebate. Deposit was also returned same day. I would highly recommend them as professional and reliable.
Andy · 20 March 2025
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 1/5
GoogleApplied to rent a property and was immediately asked for an absurd amount of personal and financial information before even being offered a viewing of their glorious residence. Household income details, credit information, and many more. Fairly surprised that no security clearance was requested. All upfront, all completely unnecessary at this stage.
Providing this level of information is normal when actually applying for a tenancy, not when simply asking to view a property. It shows zero respect for applicants’ time or privacy.
After submitting everything, there was absolute silence. No update, no response, no basic courtesy message. Not even an automated “sorry, the property has been let” which it clearly has, as I had to find that out myself. Although another suspicion is that i was automatically rejected as plebians like myself are surely unworthy such luxurious accommodation.
If this is how potential tenants are treated at the very first step, I can only imagine how existing tenants are dealt with. Honestly feels like a bullet dodged.
Classic letting agency behaviour: disorganised, and dismissive. Would not recommend.
Lukasz · 22 December 2025
Agent replied · 20 March 2026
Hi Lukasz, your review of our services cannot really be classed as a review as you havent actually got to the point of using them. Due to such high demand in the rental sector, it is impossible to deal with every single person who messages about a property listing. To enable us to operate the lettings department efficiently and without a bombardment of viewing request calls, we opt to pre-screen which limits the responses to the ones we actually need to deal with. (To us this is good organisation). Ultimately we cannot please everyone or provide a property to everyone, but if you want to drop us an email i will do my best to try and help you find something in future.
★★★★★ 5/5
GoogleAlthough our selling and buying process was not exactly smooth, Amy handled our stresses and worries professionally throughout. She was a friendly voice at the end of the line when she could have easily blocked our number for the amount of times we called 😂🫣 thanks again to Amy and the team for everything! Xx …
Nathan · 20 February 2026
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
We can’t thank the team enough for making the sale of our old home and the purchase of our new one such a smooth and stress-free experience. Nick was fantastic …
Kellie · 22 November 2025
Agent replied · 16 January 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleNick and the team especially Lorraine have been fantastic! This was my second experience with Goodchilds and the quality of service has not changed....if anything its improved!! The team are such great supporters during an always stressful time and are always the experts to turn to with any questions or for a chat re the sale or purchase. Thank you all for your wonderful help and support with the sale of my home. Katy x
Katy · 20 March 2024
Agent replied · 21 June 2024
Hi Katy, thanks again for your business and the kind words. Wishing you years of happiness in your new home !
★★★★★ 5/5
GoogleAmy at Newtonfallowell was amazing during our recent house sale.
It was not a straightforward sale as it involved a number of properties and we encountered a few other ‘challenges ‘ along the way. …
Wendy · 22 August 2025
Agent replied · 16 January 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleI would recommend this estate agent to anyone! Just completed on our property and the service we recieved from Ben and Nick was absolutely amazing from start to finish!! The biggest part of this 5 star review was that Ben and Nick went above and beyond for us when our property got down valued, they quickly and efficiently found some comparables so we could appeal. Our appeal got approved (which is rare) and we were over the moon. Ben kept in touch with us throughout the whole process and responded really quickly to Emails and phone calls. He liaised with the seller to ensure all of our questions were answered in a timely manner. (I'm a worrier so this gave me so much peace of mind). All in all, fantastic, quick, efficent and friendly service. Thank you Ben for all you did for us. We really appreciate it!
Samantha · 20 March 2025
★★★★★ 5/5
GoogleHave let a property with Goodchilds now Newton Fallowfell, for a number of years. In these years there was a tenant that was incredibly difficult to deal with, and caused major issues.
But Goodchilds approached the issues with professionalism, confidence and good humour. In all aspects, all the staff have been pleasant and helpful.
Even when having to take over the tenancy due to rising mortgage costs, they are still helpful and friendly.
They even said if you have any issues or need advice, just ask us.
You can't ask for more than that.
Even the ending of contract fees were fair and reasonable.
All the team go above and beyond to help.
Thanks Nick, Chris and the rest of the team. If mortgage rates come down, I will be letting with you again.
Ray · 20 March 2025
★★★★★ 5/5
GoogleAs a first time buyer, I had lots of questions and anxiety but Amy was so supportive and patient. She helped us find and secure a property we really love. All my emails were answered very quickly and I couldn't recommend her enough!
Rachel · 20 March 2025
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleHighly recommend the Telford branch, Amy was proactive, quick responsive and very professional during the progression of our sale. Thank you so much!
Emmalouise · 20 October 2025
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleWasn’t a straight forward purchase due to circumstances that couldn’t be helped however when myself and husband needed help with any queries Amy was very informative and was a pleasure to deal with. Everything was dealt with very good :)
Zina · 20 December 2025
★★★★★ 1/5
GoogleAwful avoid these guys they try conning you out of your deposit, we recently left this company to buy our own home and on check out the lady who completed this clearly doesn’t have a clue as listed things they wasn’t happy with things we know 1000 percent was clean and sorted when we handed the keys back in there responses when we was tenants was awful using the excuses they have 300 emails to reply to sorry every other company out there managed to reply to emails you send as far as I’m concerned my review was going to be positive but after how I’ve been treated it’s time negatives where addressed with this company.
Danny · 20 March 2025
Agent replied · 20 March 2026
Dear Danny, sorry to hear that you were unhappy with our service. Having reviewed the case I have found a few discrepancies in your review.
Your deposit was handled in the 10 day guideline set out by Mydeposits. Despite a stifling work load, and alot of daily emails, this had no impact upon your deposit being dealt with within the required timelines.
The fact is that property was returned to us in a different state of condition to how you rented it. Our staff made comparisons as you left the property against the initial photographic inventory. (Evidence was provided to you).
The oven was left dirty, the shower with limescale around it, the lawn uncut, and the wooden worktops with damage.
When we brought this to your attention and offered you the opportunity to correct the issue before making a claim against your deposit you negotiated and came to a compromise. A compromise which was fair taking into account the issues.
Having protected you against a reposession, finding you a new home, and having recieved positive comments from you in the past about our service, i think its unfair to leave a one star review.
Whilst you have every right to leave a review of your choice i do not think it reflects the service during your time renting with us. I one day hope you may have a buiness and then understand just how harmful comments like this can be.
I refute the fact you think we are conmen as we have to follow very strict protocols with deposits set out by propertymark and the National Associaton of residential landlords.
I also note that you did not follow our complaints proceedure, in fact i dont believe that you even requested a copy of it or made a written complaint.
Its a shame that you were not happy with the service but ultimately we have a responsibility to pick up on issues when tenants leaves a property and rectify them for the landlords we work for in a fair manner.
The whole team would like to take this opportunity to wish you hapiness in your new home.
★★★★★ 5/5
GoogleNick was great help from start to finish and went above and beyond for us. The staff were all very helpful and the sale of our property went smoothly. Would definitely recommend.
Sam · 20 March 2025
Agent replied · 20 March 2026
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
Google5 stars to Amy at the Wellington branch, Telford.
She has been amazing our whole process. Her communication and extra support did not go a miss. Honestly we couldn’t thank her enough for going above and beyond for us.
Thanks so much Amy, keep smashing your job as you’re brilliant at what you do. Happy new home to us!
Sarah and Aman.
Sarah · 20 March 2025
★★★★★ 5/5
GoogleAnother letting sorted and signed in no time , This estate agent is by far the best I have come across - been with them for over 8 years and always been professional, responsive, value for money, attention to detail etc. They are simply second to none in Telford. They do as exactly as stated on their website. 5 stars, well done 👏 …
Mehbub · 22 August 2025
Agent replied
Thanks for the kind words Mr Patel.
★★★★★ 5/5
GoogleAmy was very helpful and quick to respond to email queries
Kevin · 22 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
