Trusted Agent profile
★★★★★
1,177 reviews across 6 offices and 2 platforms
Gleeson Homes Tyne and Wear has six offices, in Widdrington, Spennymoor, Annfield Plain, Consett, Durham and Houghton Le Spring. Together they have 1,177 reviews on two platforms, rated 3.6 out of 5 overall.
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Gleeson Homes Tyne and Wear's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAlthough a lot of people said that…
Although a lot of people said that buying houses in uk 🇬🇧 is difficult, however, Gleesons made it a lot easier regardless of the obstacles encountered. To be honest, it wasn’t an easy journey especially with my wife who was pregnant at that moment. We were hoping that we could move in before the baby will be born, however, unforeseen circumstances are part of life.
5/5
TrustpilotBracken park louth
Stella at bracken park really helped making moving into our first home alot Easier than expected, she was always in contact with us over everything and made the whole process smooth. The whole process only took 6 weeks from start to finish a lot quicker than we initially thought. We’ve only been living in our new home a few weeks and we love it. We can’t thank them all enough.
5/5
TrustpilotWe were feeling a bit flustered prior…
We were feeling a bit flustered prior to our options appointment tomorrow. We called in to the castledene sales office and were put at ease by Dani. Dani advised she was covering Alyson for the day but was very very knowledgable and helpful. Dani also spoke to her sales manager with a query we raised. We left feeling a lot more prepared. Thanks again to Dani!
5/5
TrustpilotGreat costumer service
Great costumer service. Mauricia was very helpful and patient with us. She is very knowledgeable and polite person.
5/5
TrustpilotFirst home purchase with Gleeson
I’m super excited about our new home, we completed yesterday and received our keys. Excellent customer service and updates received from Mauricia, the team were all good. The timing was kept, I’m so in love with the house. Thanks to the team for all their hard-work to make this dream come true.
5/5
TrustpilotWe are over the moon with our…
We are over the moon with our experience from gleeson Firbeck Fields. Buying your first home can be very daunting however Sue from the sales office was always there to answer any questions we had and always informed us straight away throughout our build process. Darren the site manager was also brilliant and gave us a full and in depth home demo and again answered any questions we had straight away.
5/5
GoogleWe had a couple of issues with our home that were promptly resolved. Can't ask for better service than this. Please pass on our thanks to Site Manager Dave, Ian and team.
Hi Kathleen, Thank you for your review! We're glad to hear that any issues with your home were quickly resolved. We’ll be sure to pass on your thanks to Site Manager Dave, Ian and the team. Wishing you many happy years in your new home! Kind regards Gleeson Homes
5/5
GoogleRating only, no written review.
5/5
GoogleLove our new home, havnt had many problems but what we have had has been dealt with very promply by David the site manager who is always very helpful. Will be perfect once the roads are finished off.
Hi Lesley, Thank you for your 5-star review! We're delighted to hear that you love your new home. We appreciate your understanding regarding the few issues you have experienced and are glad to hear that these are being resolved in a timely manner. Wishing you all the best in your new home! Kind regards Gleeson Homes
1/5
Trustpilotworkers have damaged my vehicle and are…
workers have damaged my vehicle and are refusing to cooperative with me
Hi Lewis, Thank you for your feedback however, we’re only able to liaise directly with the homeowner. We kindly ask that they contact our Customer Care team so we can assist with the claim further. Thank you, Gleeson
5/5
TrustpilotGreat Experience
Me and my partner decided to purchase a home at The Homesteads, South Yorkshire, we visited the show homes and really fell in love with one of the house styles. Our sales executive kept us updated every week with the progress of our plot, so thank you to Sharon, Claire, and Jamie. We have now moved into our new home and it is just perfect, of course we have had snagging issues but the site team, Ian and Mark have been amazing at getting our issues sorted so quickly, as well as getting updates through the customer care team. Jamie even helped us out when we had a delivery coming but I had to go to work, he made me aware once it had been delivered and put in a safe place.
1/5
TrustpilotAbsolutely Horrendous Quality & Service
From the offset the whole experience has been absolutely shocking. The house had lots of quite serious issues, which I am still trying to get sorted after more than 7 months of living in the property.
Hello Jason, Thank you for your feedback. Our customer care team have been in regular contact with you and will continue to support in addressing any outstanding matters. While some of the items you’ve mentioned have already been resolved, we remain committed to progressing the remaining works with your cooperation. Should you need further updates, please continue to liaise directly with our customer care team, who are best placed to assist. Kind regards, Gleeson
4/5
TrustpilotWe are currently in the process of…
We are currently in the process of buying our new home with Gleeson’s, and so far the experience has been really positive. From the very beginning, the team has been helpful, professional, and approachable, making what could have been a stressful process feel much smoother.
5/5
TrustpilotExcellent customer service
During a recent site to Firbeck Fields to see my soon to be new home I was so impressed with how both the sales team and site team made me feel so welcome.
1/5
GoogleMy experience with Gleeson Homes has been extremely concerning. The property I purchased contains multiple defects that fail to meet basic building regulations, the very standards designed to protect lives. Gleeson’s attitude towards fire safety is particularly alarming. Instead of properly addressing gaps in fire protection, their so-called remedial work has involved covering these gaps with flammable materials. This is not only negligent but demonstrates a complete disregard for occupant safety in favour of quick, cheap fixes. Due to Gleeson’s incompetence, there is still no proper protection against toxic, explosive, and radioactive ground gases entering the home. Even after multiple attempts, Gleeson has failed to put this right, leaving a major health and safety hazard unaddressed. Gleeson homes may be cheap, but this is due to their reliance on the cheapest contractors available, which is evident in the corner-cutting, poor workmanship, and low finish quality throughout the build. Despite raising these issues, responses have been slow and remedial work has remained substandard. Homeowners are left living in unsafe conditions that should never have passed inspection in the first place. A developer of this scale should prioritise compliance with building regulations (legally the bare minimum)and the safety of its customers above all else. Based on my experience, I strongly advise others to avoid Gleeson Homes.
5/5
TrustpilotMy first home 🏠
I couldn’t be happier with the entire experience! From the initial search to completion day, everything came together better than I could have imagined. The process was smooth, professional, and stress-free. Both Lyndsey and Kath were incredibly supportive, knowledgeable, and attentive every step of the way. They took the time to understand what I was looking for and helped me find a place that truly feels like home. Thank you for all your help, I’ll always be grateful!
5/5
TrustpilotWe recently visited the Castledene site…
We recently visited the Castledene site & were given a fantastic, friendly service from Danni, who was standing in for the usual girl who was on holiday.
5/5
TrustpilotKaren Tulip Fields
I recently had the pleasure of working with Karen at your Tulip Fields Development when I reserved my new home, and I cannot express enough how exceptional my experience was. From the moment I walked into the sales office, I was greeted with a warm smile and a genuine enthusiasm that made me feel right at home.Karen was incredibly knowledgeable about the development and took the time to understand my needs and preferences. She patiently walked me through the various options available, highlighting the unique features of each home. Her attention to detail and ability to answer all my questions made the decision-making process much easier.What truly impressed me was her dedication to ensuring I found the perfect fit. She listened carefully to my requirements and provided tailored recommendations, making me feel valued as a client. Her passion for the development was evident, and it was clear that she genuinely cared about helping me find a home that I would love.Throughout the reservation process, Karen was incredibly organized and efficient. She guided me through all the necessary paperwork, ensuring that everything was clear and straightforward. Her professionalism and commitment to excellent customer service made the entire experience smooth and enjoyable.Moreover, her follow-up after the reservation was a testament to her dedication. She checked in to see how I was doing and if I had any further questions, which made me feel supported even after the sale was made.I wholeheartedly recommend Karen to anyone looking to purchase a home at Tulip Fields Development. Her expertise, warmth, and genuine care for her clients set her apart in the industry. Thanks to her, I am thrilled to be moving into my new home, and I couldn’t have asked for a better experience!
Hi Steve, Thank you very much for your thoughtful and generous feedback. We are delighted to hear that your experience at our Tulip Fields development was so positive, and that Karen provided such exceptional support throughout your home-buying journey. It is wonderful to know that she was able to guide you so thoroughly, ensuring that every aspect of the process was clear and tailored to your needs. We are especially pleased that you felt welcomed and supported from your initial visit through to the reservation and beyond. Thank you once again for choosing Gleeson. We wish you every happiness in your new home and look forward to supporting you throughout the remainder of your journey. Kind regards Gleeson Homes
5/5
TrustpilotGaia Martelluci
The whole conveyancing process was made very simple by Gaia whose knowledge and guidance was a 10 out of 10. Highly recommend buying with Gleeson especially the Stoneyford Green development. Thank you Gaia
Hi, Thank you for your review and recommendation! We are delighted to hear that Gaia provided such exceptional support throughout your conveyancing journey. Her professionalism and expertise are truly valued, and we will ensure your feedback is shared with her. We are also pleased that your experience at Stoneyford Green has been so positive. Thank you once again for choosing Gleeson, and we wish you every happiness in your new home. Kind regards Gleeson Homes
1/5
TrustpilotI originally left a positive reviLovely Sales Experience, But Shocking Customer Service Afterwardsew…
I originally left a positive review when I bought my home, because the sales team (especially the sales assistant) were fantastic. Unfortunately, after two years of dealing with Gleeson’s customer service team directly, my experience has been extremely poor.
Hi Mara, Thank you for taking the time to share your feedback. We’re sorry to hear about the frustrations you’ve had and appreciate you raising these concerns with us. We understand that you are in ongoing communication with our Customer Care team, who have assured us they are actively investigating the matters you’ve outlined. For the latest updates and next steps, we would encourage you to continue liaising directly with them, as they are best placed to keep you informed on progress. Thank you, Gleeson Homes
5/5
TrustpilotPerfect Developers and Customer service
We've been looking for home around us and gleeson homes came through for us, from the customer service to the mortgage advisor to ease of reservation.
5/5
TrustpilotReally happy with overall experience
Really happy with overall experience! We were well informed throughout the process with constant contact from gleesons so felt very comfortable throughout the whole experience.
5/5
TrustpilotWe have just recently completed buying…
We have just recently completed buying our first home with Gleesons, Alex, the sales executive was paramount in ensuring that the move went well and that the house was exactly how we wanted it. Nothing was too much trouble and she put our mind at ease through the whole process, answering all our questions and facilitation all our visits to the house ahead of our moving in day!
5/5
TrustpilotStoneyford Green
As first-time home buyers, we were honestly very nervous and unsure of what to expect going into this process. From the moment I met Tina, all of that changed. She welcomed me with such warmth and kindness.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Widdrington has the most, with 1,137 reviews rated 3.6 out of 5, followed by Spennymoor with 21.
The six Gleeson Homes Tyne and Wear offices, by town:
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