Gleeson Homes Tyne and Wear estate agents in Widdrington, Spennymoor, Annfield Plain and 3 more

★★★★★ 1/5

Trustpilot

They don't deserve a star.Worst company…

They don't deserve a star.Worst company ever.

Mazilu · 7 November 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

Trustpilot

Excellent communication

Since buying our house in 2017, I have seen a huge improvement in the customer care at Gleeson Homes, especially in the last couple of weeks when i have had a couple of issues with a leak & a crack in my bathroom. I have had 2 visits from a lovely and very helpful man called Ged whilst having fantastic communication with a lady in the office called Kit. The portal that has now been put in place on the website is a quick and easy way to send a description and upload a photo of the defect. Thank you for your help.. Ashley

Ashley · 22 October 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

Please please take note - GANGSTERS

Please please take note the sales people are all nicely nice but as soon as you have exchanged contracts the fun begins . Absolute gangsters even threatened me if I kept complaining about the issues . I'm 2 years in now and the biggest mistake ever was buying a Gleeson home I am happy to discuss issues with anyone and even the papers area welcome to contact me. I note they are building new homes in Spennymoor now and I feel sorry for anyone buying them

Aycliffe · 11 October 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

Do you want be healthy?

Will you want be healthy? Avoid any business with them.They are very, very, very poor quality. You couldn't find all mistakes, neglected and intentional scams during the inspection. There are a lot of hidden mistakes even during usage of hauses are invisible. Few of mistakes are visible when warranty runs out and you are alone with mistakes. And them could be costly.They do not repair all complains. Only easy for to do. Gleeson hasn't obdusman and is not available independent negotiator. If you have any dispute with them, only in the court. I move in as first on estate and I have watching progress when hauses growed. You will not see that. Believe meIt was a worster spend money in my live.

Mr · 4 October 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

Rosebank Liverpool

Nightmare, poor quality houses, built bad, so much so nhbc now involved, site management a joke, they are a disgrace, never return to fix faults, place is a building site but it looks like a tip/dump, sales are liars interested in the commission only. There is a 60 foot maintain of gods knows what because they have not paid to remove the excavated earth, rats foxes blocked drains. Site treat your property as if it was still a gleeson plot. Of course go a head and buy they are cheap, but please please sign nothing till every thing is done and get everything in writing with the names of who you spoke too.

Alltheroadrunning · 1 October 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

Gleeson Homes Rosebank Liverpool

Moved into Gleeson homes Rosebank Liverpool in July been the worst time of our lives. So much stuff not completed I would be here forever trying to write it all down. Right now our lives feel ruined. The beautiful new build we where promised is nothing short of a home from hell. Uneven walls, wrong pipes, Ill fitting plugs, non working plugs, faulty electrics, half done plastering, vinyl floor cut short and bumpy, carpet miss laid and bumpy, windows doors bathrooms all not sealed properly, things we paid for not done, spent the first few months with a front door on what should of been our back door and when they finally fitted the right back door they ruined all the walls around it, let themselves into our hone and ripped our kitchen out without permission to get to a blocked drain and then when they re fitted our kitchen the cupboards left with holes and dints in huge hole is the wall so you can see insulation, broken extractor fans, cracks everywhere, bits of skirting missing, panels of the cupboards missing. We also had to fight for a path in front of our house as it wasn’t disability friendly (just covered with stones) as my partner has to sometimes use a wheelchair. Honestly I could go on but the list is endless. We new there would be snags but this is more than snags. The original building manager has been sacked because the state of all the houses in the site, and the amount of complaints he got (he had an awful attitude and couldn’t control his staff or his own temper) So now currently we have had to live in a dusty house as they have had to re-plaster and re paint everywhere and waiting for a new kitchen and honestly the dust is so thick. They wouldn’t accommodate us and just kept saying we will hoover even though the plasterer was saying that it wasn’t safe to be there because the dust will keep falling. All my lovely new and old belongings are ruined and all stuff is just dirty. The new plasterer and electrician have said our home looks like it was done by cow boy builders and it’s the worst they have ever seen. But honestly when you see these things in the media you never think it would happen to you. Our lives are currently ruined.

B · 13 September 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

A TOTAL DISGRACE TO THE BUILDING TRADE

A TOTAL DISGRACE TO THE BUILDING TRADE, WAS PROMISED A BACK GATE BY THE SALES REP AND DIDNT GET IT. DOORS WAS FITTED UPSIDE DOWN, THE KITCHEN WAS A DISGRACE VERY POOR QUALITY AND THE CUSTOMER CARE DOES NOT EXISIT. THE OPERATION DIRECTOR LEE WANTS SACKING OR A LESSON IN CUSTOMER SERVICE! DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED!!!!

Dave · 11 September 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

Trustpilot

We Completed End of June 2019

We Completed End of June 2019, Carlisle Park have been so lovely, of course we had a couple of small snagging issues once moved in but they have immediately come out to fix them.We put the issue on Gleeson internet in the evening and by 9.30 the next morning they are arranging to come and sort it immediately. We would recommend any one to buy a home from Gleeson’s first class service all the way.

Amanda · 5 September 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

Awful

Awful. Will rush you and the build to completion, receive their money and then forget you exist. To resolve any defect is near impossible. No care for customers

Ryan · 23 August 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

NEVER EVER USE THIS COMPANY

NEVER EVER USE THIS COMPANY. HOUSES ARE A JOKE MY 15 YEAR OLD SON COULD DO BETTER. AS FOR THE OPERATIONS DIRECTOR LEE NEEDS ALOT OF TRAINING ON HOW TO LOOK AFTER CUSTOMERS. OVER PROMISING AND UNDER DELIVERING IS A BIG NO NO IN SALES LEE! HOPE YOU LEARN SOMETHING FROM THIS.

Dave · 23 August 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

Be warned

We purchased a property in Lancashire and had nothing but problems. In the end we got new build surveys in to conduct a full survey they highlighted issues I and around the problems. Insulation missing, problems with the roof layout (Span) and loads more. I thought these houses was checked with the NHBC. We did get the NHBC involved and they fixed all the problems.

AirbusA380 · 13 August 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

Trustpilot

Moved into a Kerry on Kilner Park…

Moved into a Kerry on Kilner Park Denaby in June I have to say the whole experience has been a delight from 1st meeting Shelly who was brilliant and kept us informed at various stages.The site team Chris & Tony have been great dealing with all remedials in a quick professional manner and we can't thank them all enough.Thanks Alan & Helen

Alan · 12 August 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

Please think carefully I wish I had

Please think carefully I wish I had . Once they sell you the house they are like gangsters .the only way to contact them is email and they never reply . Please please do not buy from them if I can stop one person il be happy . They are great upto the point you have bought - absolute gangsters and so abrupt to the point of threatening

Aycliffe · 27 July 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

Trustpilot

First home!

Recently bought a new build house on the same site as a friend, we've both been looked after really well from start to moving in! Kim has been a delight to deal with, Cliff the site manager has been professional and extremely helpful with all snagging. Really happy with the biggest investment in my life so far!

Chris · 9 July 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Trustpilot

Second email to C.E.O. of Gleeson Homes

It is well over a week since I sent my second email of complaint to the C.E.O. of Gleeson Homes, and like the first, I have not had either an acknowledgement nor response. I fail to see why such a company is not bothered about feedback, good or bad, that is posted about it.I only hope that when I do eventually get the keys to my new home, that the finish of it is of a high standard due to the time it is taking them to build it. One can live in hope!!!!

Eugene · 26 June 2019 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

Google

Where do we start? - Communication process = woeful/doesn’t exist - Build quality - Average at best - Customer service - get better at the local Tesco - Snagging - Never gets fixed - Contractor Management - Woeful/doesn’t exist - Regional Sales Manager - Needs trained in customer service. Believes she is a superior being to others. Other than that, as a starter home, ticks a few boxes. Just don’t expect anything great.

Wonderful · 11 June 2019 · Gleeson Homes Tyne and Wear Houghton Le Spring

★★★★★ 1/5

Trustpilot

Be aware of extending completion dates.

I recently reserved a new Gleeson property on their Grimsby Development.Following this I decided to read some of the reviews that other purchasers had left on various media sites. At the time I thought some of the comments were a bit harsh, BUT HOW WRONG I WAS. In hindsight I ought to have read the reviews first.Once I had Exchanged Contacts for the property and paid my deposit, that's when the completion date of the property started getting extended. I sent a complaint email to the CEO but never received any response from it. I assume he receives that many he just ignores them or passes them on to someone else that does just the same. My advice to other prospective purchasers has to be get a firm completion date before parting with your money unless you are very flexible on your move-in date.

Eugene · 8 June 2019 · Gleeson Homes Tyne and Wear Widdrington