Gleeson Homes Tyne and Wear estate agents in Widdrington, Spennymoor, Annfield Plain and 3 more

★★★★★ 1/5

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If I could give gleeson 0 stars I…

If I could give gleeson 0 stars I would.My daughter signed for a house at Ransom Court in Nottingham in April 2019.She was told it would be ready to move into in August, then September, then November, you get the idea! She eventually got the keys in February 2020, this was after her and her partner had been living with me for 5 months as they had given up a flat as gleeson had said the house would be ready.Needless to say the house has had loads of snagging issues including faulty guttering which had to be fully taken off and put back on, external doors that won't open or close, holes in plaster board that have just been patched over when being promised they would be full replaced, the toilet wast bubbling up in the bath, the bath moving away from the wall and the sink also coming away from the wall. I could go on, but you would get board of reading. Moving onto lockdown, obviously building had to stop on the development which meant the house next door couldn't have their garage built, the garage boarders onto my daughters garden, wire fencing was left on her garden/her land for 7 months, and she was promised that once they had finished building the garage then the fencing would come down and her garden would be levelled and top soil put on.This has obviously not happened but the new houses gleeson ar still building have had all their gardens sorted. If anyone knows how to escalate a complaint through gleeson where they are actually listened too and actions taken then pleas could you share or just DONT get a house through gleeson

Jane · 20 November 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Been in my house a few month now in…

Been in my house a few month now in Ashington. Have to say I have had nothing but a superb experience from the beginning. My purchase was delayed by covid but I wasn't bothered and allowed me to complete late summer which was better with lighter nights. All the staff seem to have changed but they have all been superb, and the aftercare so far has also been surprisingly good. I recieved a welcome hamper at the start and even got a call direct from the director in the main office to ensure I was happy! A few faults but when I complained about them they were dealt with in good time, and they have also never stopped building more houses with covid, which is a good sign. The site is kept as clean as it can for a building site.I don't understand why the reviews are so bad unless it's completely different company to the one I have dealt with.Best of all the same house design which I bought is now on sale £4000 more than what i paid so my house will hopefully keep going up in price!All i can say is well done gleeson and thank you, and please don't be put off by the bad reviews. I can honestly say all the neighbours I have spoken to have the same opinion as me

No1 · 12 November 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 2/5

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No such think at customer care support

I’ve lived in my Gleeson cork home now for 8 weeks and believe I have given it enough time to provide an honest review. If I did this prior to moving it would of been 5 stars, I couldn’t fault the sales and customer service I received prior to moving in, I felt cared for and supported every step of the way and literally from moving in, ditched. The issues I’ve faced over the last week have been far from small snags, I’ve had blocked toilets, a bath which was left with water in for two days before I kicked off such a stink on social media that it was then fixed. My kitchen still isn’t finished, my driveway and path isn’t completed, and I’ve been left with a hole in my living room wall for the last month. I have lumps of concrete under my carpets... The worst part is the lack of care and support, you’re either ignored or really have to shout and complain before you get a response where Gleeson just blame someone else. I hate confrontation but felt like I’ve been pushed into no other option, my new home experience has been totally ruined and i now feel unhappy and trapped in an unfinished home. My neighbours moved in at the same time as me and we’ve all had a similar experience and not one of us have had a positive experience. I’m just grateful I have lovely neighbours because there really isn’t much else positive to say.You life and learn, you get what you pay for.

Lindsay · 10 November 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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AVOID GLEESON

Had our demo a week before receiving the keys for our new house, found a few snags and touch ups to be done which gleeson had a week to get right before we received the keys a week later.After receiving the keys a week later we found there was snags that hadnt been done and the cleaners had not been to tidy the mess. I explained we was having carpet put down the next day at 10am so lumps of cement would need scraping off the kitchen floor (one of the snags on demo) otherwise we would be able to feel it through cushion floor and the house still needs cleaning.I was told to leave a key and the cleaners would be there at 8am to clean and the floor would be scraped. I went to the house the next day at 10am to find nothing had been done. NOT HAPPYThe road to the house is clearly not finished and raised up way too much which has caused damage to both of our cars due to the front bumpers scraping on a slope in the road, We reported this and the response we got was "just be careful for now" I think this is disgusting and they shouldnt be moving people in if the road is not suitable for cars to be driving on. There are drains and man holes raised excessively due to the roads not been finished which is a major tripping hazard,Its been a week since receiving the keys and still the road and some snags from the demo have not been done (2 weeks after demo) and now i have to pay for both of the cars bodywork to be done👍🏻Customer care at gleeson is a joke

Anon · 6 November 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Very happy

We cannot fault Gleeson! They have been fantastic with us! We have a 4 bed house on Canal Walk Development. The house is absolutely lovely. The sales/support team have remained great and consistent throughout. The building team are also great. There were only a a couple of snags and they were quickly resolved. A couple more small things have popped up, but they’ve been straight round to sort them. We are very happy in our new home; it’s perfect for our little family to grow up in, with an amazing sized garden for a new build and we only have good things to say about our house and the whole Gleeson team! So thank you!

Mrs · 28 October 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Steer clear of Gleeson and their pretend freehold properties

Bought a Gleeson home and a neighbour on the same estate sought and was granted permission for a garage conversion. We requested the same permission for the exact same conversion in the exact same house on the same estate and have been declined. Told it’s due to restrictive covenants. Treat customers unfairly and poorly - not consistent with enforcing the covenants

Danielle · 19 October 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Very happy with our new home

We’ve just moved into our first home at MacDonald Park. We’ve been really happy with the whole process. No major snags, problems fixed very quickly. Very responsive sales team and site manager. No issues with Customer Care.

Tom · 10 October 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Nice Home with a Great Price

I have a new Gleeson Home at MacDonald Park. I'm extremely happy with the new home. From the day 1 when I visited the showroom, then choose my dream house, till now completion and get the keys, those sales staff are very helpful and responsible. I was kept inform the construction stages of my property, even during the lock down period.On the day of final checking, I had prepared some A4 paper to write down the defects, but at last, I didn't need to use it. Only 2 minor defects were found. The site manager fixed them all on the following days.The site manager is experience with patient to explain everything of my house in details. The sales lady Madam Sue is good, friendly and helpful.Perhaps, you may read many different reviews saying how bad Gleeson was. But you must browse the instagram, then you knows there are lots of happy faces whom with a Gleeson home. At least, you should visit the site and talk to those home owners, you know the facts. Finally, I must say thank you to Gleeson Home. They build the affordable nice new homes so that I can be one of the home owner.

Kenny · 4 October 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 4/5

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happy so far

moved into 3 bed tyrone at hutton park blyth recently.sales staff excellent(kept in touch frequently) most snags dealt with promptly(there were not many to be fair).builders on site are friendly and helpful. messy road leading to our house and needs a tidy up but generally happy.

L · 30 September 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Shockingly Bad Customer Service - Avoid

I bought a house on the Hilltop Park development and although there were small problems the purchase went quite smoothly. The problems started when we had completed and moved in! Defects reported were never resolved and didn’t even have a response or follow up, formally complained but again with no outcome at all! 8 weeks after completing our purchase the house still isn’t right. The contractors on the site treat our land like a building site parking construction equipment on my drive!Shockingly bad customer service with non existent follow ups. Use another developer and avoid Gleeson!

Steve · 28 September 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Awful company... give a wide birth!!

We bought a house with Gleeson's sometime ago. The house itself so 'ok' for a low end builder. We later found it had been fitted with an obsolete central heating system which meant finding replacement parts were difficult. Also when later having a electrical safety check I found the smoke alarms were 5 years old when fitted. The roads around the estate were never finished and were taken on by the local authority years later. What ever you do do not take a equity deal with this builder, they will be aggressive, obnoxious and make false promises. They use the word 'customer care', which is a complete joke, they do not care and quite the opposite in fact seem to enjoy your anguish. They are a cheap builder and do a reasonable job of the building work itself. I had no issue with the sales staff or the trades men, just the suits. We have since moved on and bought with another builder, completely different experience. Please think twice and save yourself some heart ache before buying with Gleeson.

David · 26 September 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 2/5

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So relieved we didn’t buy with Gleeson

So relieved we didn’t buy with Gleeson! Feb 2019 we were really interested in a particular house at Ransom court. The sales rep was very encouraging however couldn’t tell us how much the house would be, despite them having sold a couple of the same type already. We knew previous prices but apparently it’s normal for the prices to go up as they build?! Why advertise at the lowest price then?We were told we couldn’t reserve early, had to wait till the house was released then come down in person and reserve. First come first served.The house we liked would be up for reserving May/June 2019, they promised us. We kept revisiting their website, watching like a hawk to see when it would be released.In the meantime, learning about all the ‘extras’ that you have to pay for. Stupid things like if you want grass in your garden, if you want a fence between you and your neighbour, if you want flooring, if you want a shower fitted to the wall, all extra costs!And the covenants are ridiculous. You own the house, it’s freehold yet you still pay monthly fees, you can’t change the colour of your own front door, you can’t do anything to your own front garden, you can’t have a shed in your back garden of certain sizes, you can’t breed your pets. A nice little dictatorship.We visited the site regularly to see progress and came across a lady exiting her house (same type we liked) and spoke to her. She showed us around her home, spoke of how disappointed and duped she felt.Spoke to another man who mentioned burst pipes, cracked this and broken that all within his first 2weeks of moving in. Anyway, the house took forever to be ‘released’ (they’ll promise every day for months that it’ll be next week). In that time we found another, non new build, put an offer in, it was accepted and we moved in. This house is amazing, same price as what that Gleeson house ended up being but we have an extra bedroom, extra reception room, and garden at least 5x the size.It’s Sept 2020 and we drove by Ransom court, that house we had our eye on still is nowhere near complete. The ‘roads’ and paths in that development are basically a building site, potholed dusty uneven ground even in ‘finished’ parts. (Some houses don’t even have paths infront which aren’t wheelchair/buggy friendly).We’d still be waiting to move in had we listened to their empty promises yet here we are, a year into our amazing, non Gleeson home.

Gleeson · 21 September 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 3/5

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Just started looking into buying a…

Just started looking into buying a Gleeson place.I note on the advertising "Freehold, there is an annual management fee on this house".Is this the fee being looked into by the government as a rip off?

Eye · 19 September 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Poor workmanship and no help offered

Just purchased a 2.5 year old Gleason home after a cpl of months in the house the main water inlet feed came loose and flooded the kitchen floor asked Gleason for some help as it was down to poor workmanship to be told I’m on my own as out of 2 yr warranty and to get a plumber and pay myself which I have had to do and he confirmed issue was down to main pipe being cut to short and therefore pressure working it loose absolutely no help at all from this terrible company avoid avoid avoid

Jamie · 10 September 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Bad burglar alarm

We paid £700 for an burglar alarm in our Gleeson home. We had problems turning it off after a power failure and the site manager couldnt help. We had a new box fitted which proved the original was defective. After another power failure the internal alarm bleeped every minute, all night, with no way of silencing it. I'm now going to kill the system. I'm going to look for a decent system, as the infrastructure is already there that should be easy to install.

Woody · 4 September 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Gleeson homes have no respect or concern for residents

The houses are OK but they have no respect for the people who live on their estates. They store all their building materials on the grass in the centre of our development blocking views of roads for traffic going past. There have been multiple near misses due to this. I've warned the site managers several times, they don't care.The roads are covered in mud, my car keeps getting covered with dust which I then have to pay to get cleaned. A few weeks ago I got a new car, straight out of the showroom, parked it on my driveway and the next day it was covered in mud and dust. I asked Gleeson to pay for it to be cleaned and they just ignored me.I was threatened with legal action for parking my Landrover almost out of sight on the grass beside my house. I replied that parking my Landrover on the road would be dangerous because my house is on a bend and my driveway only had space for one vehicle. Another threat of legal action so I put it on the road. In less than 2 months it was written off when another neighbour skidded on a patch of ice (CREATED BY POOR DRAINAGE courtesy of Gleeson) and smashed into it.Once a house is sold they don't care about the occupants.

Mike · 21 August 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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Great value, great service

I absolutely love my house which was extremely good value for money. I’m not saying it’s first class, but the quality is good for the money. You can’t buy a Ferrari for 10 grand so dont expect a luxury mansion for 140 grand.The gleeson staff are all very helpful and couldn’t do enough for me. No issues throughout the whole process, and even the defects I found got dealt with swiftly. As others have said, don’t listen to the negative rubbish on here, I can’t recommend gleeson enough

Gateshead · 15 August 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 5/5

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I love my Gleeson home!

after reading through a lot the reviews on here, I feel like I’ve been dealing with a different company! I have recently moved into my house on Linkswood Park and I’m incredibly happy. the site team on my development are absolutely brilliant, they are all so helpful and genuinely care. they are willing to do anything they can to keep you happy in your new home. the only issue I’ve really had is that before completion, at times the communication with the sales office wasn’t the best, however that’s baring in mind we were in the middle of a global pandemic. as someone else has said, please go onto Instagram and have a look at how many people are happy in their beautiful Gleeson homes, you won’t be disappointed!

Katie · 6 August 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Stay away

Stay away. I will not be dealing with this company again, I'm just glad I didn't go any further than the initial stages as that was enough stress. They put the prices up even after they have agreed an initial price with you, if that's the kind of management that's running Gleeson, I don't know what house quality can be expected and I'd rather not know, just be careful with your hard earned money with this company.

Nick · 27 July 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Just appalling. AVOID.

Appalling Customer Service. Infact, I don't think "Customer Service" is a term that exists at Gleeson Homes. We were buying a property on the Model Walk site in Creswell and they delayed the completion date by six months, just days after pushing us to get our mortgage arranged and our extras paid for. We sent an email to head office asking for an explanation and reassurance, as the sales office staff "couldn't tell us" what was happening and then our solicitor called and said that Gleeson cancelled the sale.I drove to the head office in Sheffield and calmly asked what was happening and the lady on reception said they have a policy where they will not speak to you in person, I would have to write. After a stressful week and many trips to the sales office, where the sales lady broke down in tears and said she isn't allowed to talk to us as "the head man" has said the sale has been cancelled, we received a letter with no apology saying "We aren't going to meet your expectations" and it's best that we cancel the sale. Nobody would explain why. All we did was ask a question, wanting information about our reserved property - which forms part of the Consumer Code for Builders. Gleeson simply do not care.We waited and saved a bigger deposit and purchased a home with a different builder, best thing we did. Just look at the other reviews.

Rob · 21 July 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 3/5

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Not many problems with the home its…

Not many problems with the home its self it's the state of how they have left the housing estate in Upton on Woodland walk.Why would any housing developers put wood under pepples on a driveway???.They sell houses and then the couldn't care less.Come on Gleesons finish the development off and do the job that you promised.Its a disgrace!!!

Marie · 20 July 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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I wish I had never ever purchased a…

I wish I had never ever purchased a house from Gleeson! The driveway is made from aggregate which is not even. As our plot has a shared driveway with a number of houses the drive has caved in where vehicles have been driving on and off. As the ground is uneven my partner fell over causing an injury. I brought this to Gleesons attention - this not being the first time. I explained the entrance into our driveway should be concrete so it’s even and safe for us to get our bins in and out without falling over and causing injury. They said there is nothing they can do - shock! I’ve only been in my house for 12 months and already want to move!

Emilie · 18 July 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Worst standard on the planet

Started work at Gleeson's last week and i left after 3 days as I don't put my name to it. Absolutelly atrocious standard, it looks like blind person was building those houses. I'm sure it will end up in court.

DTCR · 12 July 2020 · Gleeson Homes Tyne and Wear Widdrington

★★★★★ 1/5

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Health & Safety

As you can probably tell by the myriad of terrible reviews 'Gleeson homes' are a vile, despicable company that treats its customers with utter contempt once they have your money.I think its also worth mentioning that Gleeson's constant refusal to even acknowledge any issues can have serious consequences. Terrible planning by Gleeson's has resulted in the placement of a parking bay directly outside my living room window. So close I cannot open the window as I will hit the car parked there. I have no privacy, everyday I have a stream of strangers staring in my window as the get out of their cars. I have taken to closing the blinds and sitting in darkness day after day. My health has suffered as a result. Also if there was a fire and it cut off access to my front door I would be trapped to burn alive as getting out the window (even though its an escape window) is impossible as there is a car right up against it.Gleeson's haven't acknowledged any of my emails and when I contacted them by phone a lady put me through to 'Customer Care' which turned out to be an answer service that still haven't called me back.I guess the health and well being of a 60 year old woman isn't a priority at all and can be ignored as can the health and safety regulations.

Morpheus · 10 July 2020 · Gleeson Homes Tyne and Wear Widdrington