Trusted Agent profile
★★★★★
1,176 reviews across 6 offices and 2 platforms
Gleeson Homes Tyne and Wear has six offices, in Widdrington, Spennymoor, Annfield Plain, Consett, Durham and Houghton Le Spring. Together they have 1,176 reviews on two platforms, rated 3.6 out of 5 overall.
51
Reviews on Google
All 6 offices
1,125
Reviews on Trustpilot
All 6 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Gleeson Homes Tyne and Wear's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFriendly & caring sales personal always…
Friendly & caring sales managers are always there to help, advise in any way they can ( Sue & Manish)
Hi Karen, Thank you for taking the time to leave a review. We're delighted to hear of your positive experience and will pass your feedback on to the team! Congratulations on your new home and thank you for choosing Gleeson. Kind regards, Gleeson Homes
1/5
TrustpilotAtrocious company
We have numerous repairs outstanding, some repairs carried out by a so called handyman what a joke, tradesmen should be doing them, front entrance road a really bad design but gleeson blame road user, so called park wide open with no fencing to protect the children, and very poorly maintained, 2 drains outside entrance full of tarmac and overflow, rear garden has more rubble than soil and grass, I can't wait for the surveyors report and to Go to court, absolutely atrocious customer service, they want to put a tree outside to fulfill their obligation what a load of crap,
Hi Chris, Thank you for bringing this to our attention. We’re sorry to hear about your experience. To allow us to look into this further, please contact our Customer Care team at customercare@mjgleeson.com, with more details so that we can investigate this. Kind regards, Gleeson Homes
5/5
TrustpilotGleeson Homes Bracken Park Louth Lincs
We arrived at the Bracken Park development without a confirmed appointment, and although Stella was already with other customers, she still came out to greet us and kindly offered us a later slot. Our appointment began just 30 minutes before the office was due to close at 5pm, yet we were still there at 7pm, with Stella going above and beyond to show us around the properties and guide us through our reservation and choices.
2/5
TrustpilotDissatisfied
Before we moved into the new build house the process was amazing, if you emailed it would be responded to straight away, if you rang someone would always answer. Now that we have moved into the house we find it near impossible to get in contact with the sales team for stuff we are still waiting for and the site team. We are extremely disappointed in how things have gone since moving into the house. Big issues that we have brought up have been told they can’t be fixed. We have had so many issues / snags in the house. From the house demo, the snags we picked up on weeks ago still hadn’t been fixed and still not fixed when we moved in. The most recent one being the cupboard door falling off and damaging the oven hob. We have tried to keep an open mind about all these issues however starting to get really annoyed due to how many issues there is. It’s as if they have built the house as quick as possible with no quality or care. How this passed the inspection I never know. We have also been told by contractors that have been around to fix some of the issues that if it was their house they wouldn’t have moved in due to the amount of issues they can see. We haven’t been able to settle in the house yet due to the amount of things that need fixed. This is not a home, it’s still a construction site.
Thank you for bringing this to our attention, we are sorry to hear you’ve been experiencing issues with your home. We remain committed to investigating any concerns raised directly with us. If you haven't already, please report these via the My Gleeson portal and our team will be in contact to investigate this further. Alternatively, you can email our Customer Care team at customercare@mjgleeson.com with more details including your name, development and plot number Kind regards, Gleeson Homes
5/5
TrustpilotTina Walker is so Amazing
Tina Walker is so Amazing. Helping us to make the best choice .excellent customer service skills 👌 👏 👍
Thank you for your positive review and sharing your experience with us! Congratulations on your new home! We hope you enjoy making many happy memories. Kind regards, Gleeson Homes
5/5
TrustpilotThe Rowans
Abbey was very helpful during the sale of my house. It was my first time buying a house and she helped me with the process. Regarding the problems I had, Abbey was vey helpful and was immediately getting them sorted. Abbey is friendly and very efficient in what she does.
5/5
TrustpilotAlyson has gone above and beyond for us x
Alyson has gone above and beyond for us to get our date and chase updates. She gave us so much advice as first time buyers and she answered all our questions no matter how small. Very much appreciated she really cares for her customers. From a very grateful and appreciative couple at castledene plot 56 xx
Hi Kee, We're delighted to hear of your positive experience and will pass your feedback on to the team! Thank you for choosing Gleeson Homes. Kind regards, Gleeson Homes
5/5
TrustpilotBracks Farm - Great customer service!!
What a wonderful visit to the Bracks Farm sales office yesterday, meeting Alison who was covering the usual sales woman. She was so reassuring & knowledgeable & we feel much more reassured about the process after talking to her. Hoping that she’ll be able to sort things out for us this week. 🤞
Hi Julie, We're delighted to hear of your positive experience and will pass your feedback on to the team! Thank you for choosing Gleeson Homes. Kind regards, Gleeson Homes
1/5
TrustpilotDisappointing Build Quality and Aftercare on a New-Build Home
We recently moved into our new-build property and, unfortunately, our experience so far has been disappointing. Within the first few weeks, we started reporting multiple snagging and cracking issues around door frames, window seals, walls, stairs, handrails, and other finishing areas. Several of these concerns were either declined or dismissed as normal shrinkage despite the property being brand new.
Hi Sarah, Thank you for bringing this to our attention, we are sorry to hear you’ve been experiencing issues with your home. We remain committed to investigating any concerns raised directly with us. We understand that our regional Customer Care team has been in contact to with you to discuss matters further. Kind regards, Gleeson Homes
5/5
TrustpilotMoorland View
I had such a smooth and straightforward experience buying my home with Gleeson. I originally just wandered in with no real intention of buying, but within a week I had put down my reservation fee and shortly after that, my deposit too, it all just felt right.
Hi Gagan, We're delighted to hear of your positive experience and will pass your feedback on to the team at The View at Moorland Green development! Thank you for choosing Gleeson Homes. Kind regards, Gleeson Homes
5/5
TrustpilotThroughout the buying experience being…
Throughout the buying experience being a 1st time buyer Emily was fantastic helped me with paper work and understanding types of documents, really friendly and good service
Hi Liam, Thank you for taking the time to leave a review, we’re grateful to you for sharing your experience. As a first-time buyer, it's great to hear how helpful the team have been throughout the process. Wishing you all the best in your new home! Kind regards, Gleeson Homes
1/5
TrustpilotNo aftercare as promised
When our property was handed over to us, we were told on our doorstep from the sales team and the head of builders, that should we have any problems with ANYTHING on site to get in touch with customer service. Our problem is regarding the covenants that we had to sign, these are not being adhered to with quite a few properties on our housing development. Contacted customer service who have literally told us, there is nothing they can do to make sure all properties uphold these, get legal advice! So asked a solicitor and they have told us that the developer can enforce them while still in control of the site, which they are! Very disappointed in the over-promising during sales and now falling back on the legal reality.
Thank you for sharing your concerns. We take all customer feedback seriously. We have raised this matter with our regional Customer Care team, who have confirmed that they have responded to you in writing, outlining the actions taken and the options available to you. Kind regards, Gleeson Homes
1/5
TrustpilotDisappointing service by some staff
Disappointing service by some staff, they only do what they can be bothered with. We were told different things every time we wanted updates and the goal post would keep moving. Be careful who you have to deal with.
Thank you for bringing this to our attention. We’re sorry to hear about your experience, as this is not the level of service we strive to provide. To allow us to look into this further, please contact our Customer Care team at customercare@mjgleeson.com, including your full name and the development you’re interested in. Kind regards, Gleeson Homes
5/5
TrustpilotExcellent communication and help from…
Excellent communication and help from Adrian at All Saints. Always smiling, friendly and welcoming.
Hi David, We're delighted to hear of your positive experience and will pass your feedback on to the team at our All Saints development! Thank you for choosing Gleeson Homes. Kind regards, Gleeson Homes
5/5
TrustpilotAmazing experience at Holton Croft!
We are a little family and first time buyers, we’ve recently moved into our house on Holton Croft, i honestly haven’t got one bad word to say about the whole process!
Hi Jordan, Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful our team have been throughout the homebuying process. Congratulations on your new home! We hope you enjoy making many happy memories. Kind regards, Gleeson Homes
1/5
TrustpilotTheir After Sales Is Non-Existant
There after sales is rubbish. They do not want to fix problems that they have caused. When we moved in, our back garden looked like a dump for builders rubbish. They came and rotated it to remove bricks, rocks, builders rubbish. They could not of rotated very deep because when the weather turned nice, I started to dig the garden and found loads more builders rubbish and a lump of concrete about 2-3 meters wide and 5-6 meters long about an inch under the soil. I raised a complaint with Gleeson's and they refused to do anything about it.
Hi David, Thank you for taking the time to share your concerns. We’re sorry to hear about your experience and want to reassure you that we take all customer feedback seriously. We understand that our regional Customer Care team has been in contact with you to outline the works that were previously completed to address, in line with our specification, the concerns raised. Kind regards, Gleeson Homes
5/5
TrustpilotGreat Customer Service And Home
Buying my first home at Gleeson Shorelands in Ingoldmells has been an amazing experience from start to finish. As a first-time buyer, I had a lot of questions and uncertainties, but Liam Conneely, the sales advisor on site, has been absolutely fantastic throughout the whole process. He’s gone above and beyond to support me, checking in regularly and making sure I feel comfortable and confident every step of the way.
Hi Jason, Thank you for taking the time to leave such a wonderful review and for sharing your experience with Gleeson! Congratulations on your new home! We hope you enjoy making many happy memories. Kind regards, Gleeson Homes
5/5
TrustpilotNew Home
We have loved it so far, the house is beautiful and is just about starting to feel like home.
Hi Evie, Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful our team were throughout the process and how quick they have been able to resolve any issues raised post-completion. Congratulations on your new home! We hope you enjoy making many happy memories. Kind regards, Gleeson Homes
5/5
TrustpilotLyons edge by gleesons
Reserved our blessington back end of January with Dani and lyons edge. She's been an absolute gem the whole way through and always nice and chatty every time we popped in to see how things were going.
Hi Shaun, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes
5/5
TrustpilotBrilliant customer service from Gleeson
The customer service has been excellent. Initially Andie in the sales office, then Shirley; and the site manager Steve and his deputy Gavin, and everyone on site working with them, have been so friendly and so helpful. These staff are really good - Gleeson should clone them!
Thank you for sharing your positive experience with us. We're delighted to hear how helpful the team have been throughout the process and will be sure to pass your feedback on. Congratulations on your new home and thank you for choosing Gleeson. Kind regards, Gleeson Homes
5/5
TrustpilotAmazing support
Although we have just started the process me and my partner are first time buyers and Allison at Bearpark durham has been incredible so far, ensuring we understand at every point of the process.
Hi Grace, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes
5/5
TrustpilotObsessed with my new house! Would recommend
Obsessed with my new house!! Literally nothing is too much trouble, Nick the Site Manager at Safari has been a blessing. Can’t thank him enough genuinely cares about the customers.
Hi Paul, Thank you for your wonderful review and for sharing your experience with Gleeson! We're pleased to hear how helpful the team have been throughout the process and that you're enjoying settling into your new home. Wishing you many happy memories! Kind regards, Gleeson Homes
5/5
TrustpilotSales Experience
Thank you to Emily F at Lyon’s Edge who has helped me through the reservation process, talking about options and all the details of the property and site. A friendly welcome and very enthusiastic person.
Hi Stuart, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes
5/5
TrustpilotHad an appointment this morning with…
Had an appointment this morning with Emily at Lyons Edge Development. She was amazing, very helpful, knowledgeable and a credit to Gleesons. Thanks for finding us our dream forever home.
Hi Stephen, Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback. Congratulations on your new home, and thank you for choosing Gleeson. Kind regards, Gleeson Homes
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Widdrington has the most, with 1,136 reviews rated 3.6 out of 5, followed by Spennymoor with 21.
The six Gleeson Homes Tyne and Wear offices, by town:
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