Trusted Agent profile
★★★★★
1,178 reviews across 6 offices and 2 platforms
Gleeson Homes Tyne and Wear has six offices, in Widdrington, Spennymoor, Annfield Plain, Consett, Durham and Houghton Le Spring. Together they have 1,178 reviews on two platforms, rated 3.6 out of 5 overall.
Gleeson Homes Tyne and Wear's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWe have just recently completed buying…
We have just recently completed buying our first home with Gleesons, Alex, the sales executive was paramount in ensuring that the move went well and that the house was exactly how we wanted it. Nothing was too much trouble and she put our mind at ease through the whole process, answering all our questions and facilitation all our visits to the house ahead of our moving in day!
5/5
TrustpilotStoneyford Green
As first-time home buyers, we were honestly very nervous and unsure of what to expect going into this process. From the moment I met Tina, all of that changed. She welcomed me with such warmth and kindness.
1/5
TrustpilotStill awaiting action on a reported…
Still awaiting action on a reported issue, also, still awaiting a response to my review on this back in March. Selective customer service, evidenced by other responses to 0 stars. Clearly, we are homeowners not worthy of resolvement. Unprofessional. Loss of trust established and I’m suspecting more issues and non-action will arise.
5/5
TrustpilotI am in the process of buying a house…
I am in the process of buying a house at Stoneyford. Tina Walker in the sales office is an amazing lady and very helpful, easy to talk to throughout the process. She is very informative, and a first time buyer, she was able to understand my needs and supportive necessary information.
5/5
TrustpilotAwesome throughout and excellent after sales service too
The sales executive was very friendly, informative and helpful when looking and reserving my property. They also were excellent at keeping me informed of updates. They and the site manager were also very flexible in accomodation some specific extras I wanted. The resulting property was excellent. Obviously there are always snags but these were small in number. Not only that but they were resolved exceptionally quickly despite upcoming bank holidays. The site manager was very informative when doing a home demo and very approachable on any issues. Awesome.
5/5
TrustpilotSquirrel Fold, Thornton
Well what can I say. From the start of placing my deposit to choosing my options to me being absolute pain in the proverbial. Claire has been with me all the way and so very very patient. I can't wait to move into my new home. Thank you so much for your patience and support. J&S 🐾🐾
5/5
TrustpilotGleeson homes,Wigton and Abbeytown …
Went to look at some styles of houses in Wigton and Abbeytown,Mila met me in Wigton,very knowledgeable,answered my questions,very supportive,in Abbeytown Jackie was very helpful,let me take my time and answered everything,both lovely ladies
5/5
TrustpilotPinfold Park Bridlington
Pinfold Park, Bridlington, East Riding. Type of house is a 2 bedroom Kerry.I have lived in our Gleeson home for 18 months , and feel I am now in the position to give an honest review of my personal experience.The sales lady was friendly and approachable and not pushy at all. She supported us in making sure we picked the right home to suit our needs.The house was ready in the said timeframe.The site manager checked in on us regularly after moving in to make sure everything was going well with our new home.Of course we have had some snagging issues, which one expects in a new build, but these have all been dealt with quickly and everything rectified to our satisfaction, apart from one.We did have a problem with yellowing gloss paint work in our hallway, down to the lack of natural sunlight and the gloss used, this defect was declined under the 2 year warranty( yes I said 2 years).But we decided to gloss all the paintwork ourselves in the whole house. Rather than paint the internal doors we decided to replace them with oak doors. So on this occasion I am pleased the defect was declined as the outcome was actually more satisfactory.All of the tradesmen who we have had dealings with have been friendly, respectful of our property and efficient. I can not fault them.Pinfold Park estate has a welcoming community feel, everyone is friendly and all I have spoken to love their new homes as I do.Am I happy with my Gleeson home? 100%Would I recommend buying a Gleeson home? 100%
5/5
TrustpilotGreat Experience
As first time buyers me and my partner have had a great experience with Gleeson’s, from our weekly build update down to our home demo with the site manager. No complaints on our end been a pleasure to deal with the team on the site, huge thanks to Suzanne, Paul & Ste.
5/5
TrustpilotLiam Conneely sales rep excellent
I fount Liam very helpful and a very warming young man,from the day we visited to even now which is weeks after moving in Liam is still on hand to help with anything, nothing is to much work,what a credit to gleeson homes
5/5
TrustpilotExcellent First Time Purchasing Experience
I'm currently in the process of purchasing my first property as a sole first time buyer from Gleeson Homes, Hays Park. I cannot thank Sarah enough for the sheer commitment & determination to ensure a very smooth journey throughout the purchase. It's very rare you come across a Sales person that doesn't push anything on to you unnecessarily. She is honest & committed to keeping the train on the tracks for you throughout your home purchasing journey. Sarah comes highly recommended to speak with if you are considering buying at Hays Park, no question is too silly & no problem is ever too large. This is my first ever Trustpilot review and I feel it is warranted judging by my experience. Simply an incredible person with incredible customer service, she's a credit to Gleeson Homes.
Hi Reece, Thank you for taking the time to leave such a lovely review. We will pass your kind words on to Sarah at Hays Park.Thank you, Gleeson
1/5
TrustpilotDo not buy a Gleeson Home
Had no end of issues with the house from the en suite constantly leaking and needing ripped out every year, right to a complete flood due to a water pipe coming slack and flooding the house. Which due to it being out of the 2 year warranty they want nothing to do with… please do not buy a gleeson home or you will regret it. I will do everything to stop people buying their poor built homes.
5/5
TrustpilotBrilliant
From the moment we registered our interest at Rainsborough Park, Louise has been amazing! From accommodating site visits at short notice to weekly updates via email. Louises communication has been outstanding! We are very grateful for all her help in our buying process. As first time buyers, she has supported us extremely well. Thank you Louise!
Hi Lydia, Thank you for your five-star review and congratulations on purchasing your first home at our Rainsborough Park development! We will pass your kind words on to Lousie. Thank you, Gleeson
4/5
TrustpilotA thank you
It was really a nice and good journey, what a good experience Gleeson really helped me to get my dreams come true .It will not be fair if don’t mention Alex the sales manager a hardworking girl super fantastic one .Always tell the next procedure even when finished she always do a follow up checking on you. Thank you Gleeson thank you everyone who works there
5/5
TrustpilotBrilliant Experience with Gleeson
Where do I start, from start to finish everything was seamless! Suzanne our sales manager was brilliant! She was very patience and accommodating from the start. She was always a phone call away and willing to answer any queries we had. We met Steve our site manager later on in the process but what a lovely guy he was, very friendly and helpful. Both him and Suzanne made our experience a great one.Best customer service and we would always recommend Gleeson to anyone. Thanks so much Gleeson for making out journey of getting a house awesome.
5/5
TrustpilotFANTASTIC EXPERIENCE.
We had the best experience buying our beautiful Gleeson home at Moorland Green thanks to ALISON BEWS, she guided us through the whole journey.Alison is extremely knowledgeable, nothing was to much for her.Gleesons are very lucky to have such a fantastic employee.
1/5
TrustpilotProperty is very poorly built
Property is very poorly built, the worst materials used, no consideration for families within their homes no cupboard space and gaps in the windows frames and gaps under window pane. also the bottom of the skirt ing boards cold air rushing. through. I would not reccommend this company. the bedrooms are small with now builtin cuoboards and not enough room to buy one.
5/5
TrustpilotPositive experience
Dina Al-Asadi was a great help in supporting us reserving our first home with gleeson. She pointed us in all the right directions and was very knowledgeable in all areas. She made us feel at ease in the journey of reserving our home. She checked in with us and answered any questions we had without hesitation. I would recommend her to anyone, she was welcoming and friendly throughout.
Thank you for your review CarrieWe pride ourselves in being the best at guiding first time buyers through what can seem like a daunting process at first, and we are delighted that Sue has been able to do just that for you.Exciting times ahead indeed!Thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotA huge thank you to Dina
We want to give a huge thank you to Dina at Gleeson Homes. Her help and support through the home buying process has been fantastic. We were kept up to date at each and every point. A huge thank you again to Dina!!!!
Thank you for your review DanielleChosing the right house type for your needs is such a big decision, so it was absolutely understandable that you wanted to take your time and make the right choice.Its great to hear how well Sophie looked after you, and we hope you are settling in well to your new Gleeson home.Kind RegardsGleeson Homes
5/5
TrustpilotWe have had a great experience so far thanks to Dina
We have had a great experience so far. Dina Al-Asadi has been a tremendous help in assisting us with making an appointment to reserve our first home. Both myself and my partner were updated almost daily by Dina as to when our plot would be released and she was so helpful and informative. We especially appreciate her patience as we would be in touch almost every day with new queries. So far, great experience. Fingers crossed a smooth road to home ownership from here!
5/5
TrustpilotI had a great experience with buying my…
I had a great experience with buying my first home. A huge thanks to Alex who made it very easy and was great throughout the whole process. I highly recommend buying a Gleeson home, the house is amazing, as was the support.
5/5
TrustpilotFabulous team at Gleeson Safari
Thank you so much to Kath, Paul and Hayden for helping me with my first home purchase. The team’s work has been amazing and every member goes above and beyond to make sure everything is perfect for their customer.
5/5
TrustpilotGleeson Homes provided excellent…
Gleeson Homes provided excellent customer service from start to finish in helping us purchase our new home.Karen Kyons was the senior sales executive at Gleeson Homes in Safari when we bought our home. She is a professional, helpful and caring person. She helped us select extras and kept in constant contact with me to keep me updated every step of the way, making the entire process easy.Haydn Bishop is the Site Manager at Gleeson Homes in Safari. He is a professional, work to heart, responsible and helpful person. Such as he explained the systems and equipments of the house to us in details and clearly when meeting with him and key release meeting.They are trustworthy. We are many thanks them. Because of their help in the process, we highly recommend to buy property in Gleeson homes.
5/5
TrustpilotI highly recommend Gleeson homes!
I highly recommend Gleeson homes!Very professional, Karen and Stuart are lovely and was so helpful in the process of buying this new home. Not to mention the houses are immaculate and very nice.
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Widdrington has the most, with 1,138 reviews rated 3.6 out of 5, followed by Spennymoor with 21.
The six Gleeson Homes Tyne and Wear offices, by town:
