Gleeson Homes Tees Valley estate agents in Middlesbrough, Blackhall, Bishop Auckland and 1 more

★★★★★ 5/5

Trustpilot

Shelby on gleeson messenger!

So this isn’t a review about a certain house as I’m yet to purchase, but oh my god!! The customer service especially on messenger is next to a million! Shelby on gleeson homes messenger has been FANTASTIC! extremely helpful and very very fast response and nothing has been too much for her. I’ve got ask many questions and she’s coming back to me with the answers, nothing is too much for her. Thank you so much shelby!

Mia · 9 September 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

Trustpilot

I would recommend a Gleesons home at greencroft view!

I moved into my Gleeson Tyrone 2 weeks ago at greencroft view with my partner. I was pleasantly surprised with the quality of the house. I have worked in construction for the best part of 8 years so I know what to look for in terms of poor workmanship. The site managers are brilliant and will help with anything. Upon moving in i removed all the skirting boards downstairs so I could lay flooring and damaged the wall slightly and damaged one skirt asoon as I mentioned this to the site mangers they had someone down with a 30l tub of paint and a new skirting for me. (They didn’t need to do that as I damaged it) any rubbish we need to get rid of they will send someone down to collect it and put in there skips. The sales team were helpful in giving us regular updates during the build stage. So far so good!

Reece · 8 September 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

They are even writing their own reviews…

They are even writing their own reviews .Most recent ones by josh - check out his other reviews . How many houses has he bought from them in 2months

Dean · 31 August 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

Trustpilot

Super house bought from Gleeson!

Bought our second home from Gleeson homes. This time we purchased a Kilkenny home and we are super impressed with the whole process. We were supported by Sharon on the Rainsborough park development and she was amazing with everything and so supportive. We got weekly updates and the whole mortgage process took less than 2 weeks to fully complete. Since moving in head office have kept in contact and supported us with any issues. We are so happy with our new stunning home and have already spoke about purchasing a 4 bedroom home in a few years time. Buy a house from Gleeson and you won’t regret it.

Josh · 24 August 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

We bought a new home from Gleeson and…

We bought a new home from Gleeson and it was so bad we moved out after a year . We got 2k compensation from them it was so so bad . They will tell you they don't offer compensation as they just put things right . Keep pushing cos it's rhe other way round . These need investigating

Dean · 13 August 2021 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 1/5

Trustpilot

STAY AWAY ABSOULUTE SHOCKING WORKMANSHIP THROUGHOUT

In a house that is 3 years old we are already on our 3nd serious leak first one from main water indeed in kitchen pipe cut to short on install and now leaking en-suite if you do eventually get through to anyone at gleesons they will fob you of as nothing is there problem we certainly won’t be buying again and are looking to move out ASAP

Jamie · 5 August 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

Absolutely terrible builders and…

Absolutely terrible builders and customer care is awful. Nobody gets back in contact no matter how much they promise they will. Paid for options that haven't been included then refuse to sort a date for them to fix it. So that's £250 down the drain that Gleeson refuse to fit what we paid for. The walls are paper thin, site officers were rude and argumentative. Avoid at all costs. Do not buy a Gleeson home it is not worth it.

Millie · 5 August 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 2/5

Trustpilot

Don't know where to begin with this

Don't know where to begin with this, the worst part of it all is being ignored. Due to shocking building work on the garage it had to be rebuilt which we were told 3 days work with no convenience. However they started it and have not finished it and were at 11 days later, the garage door is now broken so anyone can come in and take what they want, there's gaps all down the side for rainwater to go in, I've emailed the site manager 3 times with zero response and also the customer care team. Just someone replying might be good

Adam · 3 August 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

Trustpilot

Super house builder.

I love my Gleeson home! I purchased a Fergus on the Rainsborough Park development and I can't say anything bad. The finish was superb, the after care was amazing and I have had 0 problems with the home. I would 100% recommend Gleeson to anyone, myself and my partner are already talking about the future and purchasing our second Gleeson home.

Josh · 31 July 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

Trustpilot

Great Experience

Me and my partner are buying our first home at Pinfold Park and just wanted to put in special praise for Charlotte Traves who has been with us for most this journey before she returns back to her usual role. She is a credit to your team and has kept us totally up to date with the progression of our house and arranging appointments to suit our needs even if this meant meetings being done on hours that don't suit her usual day. We are not yet in our home but we are going up every couple of weeks and are very much impressed so far! We are very excited for moving into our forever home! Regardless what others have said I cannot fault our Gleeson experience so far and the customer service has been perfect right from the start in Jan. Many thanks again Charlotte! It has been a pleasure.

Beth · 14 July 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

Reported a defect in May 2021 where…

Reported a defect in May 2021 where there was holes in the pointing/brickwork. I since followed it up online on customer care. Heard nothing from gleeson even up until now which is 6th July. Disgraceful service, even the advisor on the phone was shocked that nothing had been done to resolve this matter nearly 2 month later.

Shannon · 6 July 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

Bad workmanship and Terrible customer set ice

I just wanted to write a review of my negative experience of this company. We have had problems from the start which began with a 4 month delay on the property being completed. We were due to sign for our home on a Friday morning and move in the following Friday. We were given a verbal guarantee that this would take place. 15 minutes before the sales office closed we received a call telling us not to come down and sign for the property as it had not had sign off from NHBC. By this time we had given notice on our rental property, booked a van to move our possessions etc. I went down the next morning and was lucky enough to speak to an area manager who didn’t care about the situation we were in and the fact we were goingto be homeless with a 6 year old child. I asked them if they were going g to pay for storage for our belongings and find accommodation for us, her reply was we do t do that, can you not stay with a relative. She didn’t understand why I was becoming irate with the situation we had been out in. They way she spoke to me was appalling. Anyway, we moved in 10 days later, although we had no problems with the building itself we noticed the back garden was an absolute mess. The way the turf had been laid was awful, we put it down to the fact it was new and done what they told us - water it regularly. This didn’t get any better so I decided to take the turf up and lay artificial grass instead. I planned the work carefully and calculated we needed 6 tonnes of aftercare to lay the grass on. When we got started on the work we found out that there was a 50 cm left to right slope over 6 meters. We laid and extra 11 tonnes of aggregate to right this slope, I now gave a beautiful back garden no thanks to Gleesons. I started to receive letters about the state of the front lawn, thus again resembled a weed patch, despite being cut regularly by my Gardner and neighbour this got worse with time. I asked Gleesons for permission to lift the turf at my expense and lay artificial grass, they denied me permission under the 5 year covenant. I continued to receive letters about the state of the lawn and after several email exchanges they said the would let me have permission if we paid them £250. I emailed back and said I was insulted by this and I wanted them to come and sort the problem, the lawn had also now sunk by about 4 inches and was u set the level of the drainage covers where it originally was when we moved In. I received Another email from then with a picture of my garden saying the weeds were a result of us not taking g care if the garden and as we had moved I. 3 years prior to complaining they were not going to put this right but they would waive the 250 fee. I have pointed out that the 4 inch sinkage is nothing to with neglecting to care for the grass and this is sub standard workmanship. They originally told me the council would not allow artificial grass but then said it was ok if we paid the fee. I just urge anyone thinking of dealing with this company to this k long and hard before doing so, I understand they build affordable homes however this shunned the give them the right to cut corners and complete below par work. Once they have received money from you, yiu are simply forgotten and there customer care / customer service is none exsistant. I just want to share my negative experience of this joke of an outfit with anyone thinking of purchasing from them. You don’t need to look far to find dozens of other unhappy customers.

Mr · 6 July 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

Is buyer buy Gleeson Home MUST use their Meridian broker? Even buyer have own bank mortgages approval ?

My son is a first time buyer. Is anyone can tell if Buyer want to purchase a Gleeson Homes, buyer MUST need to use and go through their Meridian Mortgages Broker , even buyer have own bank approval mortgages ? I have a doubt of this company Meridian broker and their mortgages adviser professional conduct. Unfaired treatment, sexual discrimination and racial discrimination. Disqualified my son Financial Qualifications without ask my son proof of documents. That's mean if they are happy to sell a house to you , you will qualified, if they don't like to sell a house to you, they will make a decision told you disqualified on the phone. Weird and suspicious broker ... I felt seems like a scam group to collection buyer personal data , such a passport, driving licence, bank statements , P60 ....etcHas been emails to relevant departments rised up a complainted and appealed. I must fight back their unfaired treatment unreasonable financial qualifications disqualified decision.

Elsie · 4 July 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

Trustpilot

Taking its time but good intentions

I initially gave 1 star but to be fair to gleeson and the lovely workers here at hays Park they are sorting things out love the house and location just a few bits left to sort but confident they will sort it I would recommend this development to any prospective buyers

Julie · 3 July 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

Trustpilot

Mauricia's been excellent.

So far I have nothing but praise for my Gleeson experience. Mauricia has been so helpful & informative, which has been brilliant for a first time buyer like myself. I look forward to the rest of the journey as I'm sure things will continue in this manner. Thank you.

Paula · 26 June 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

This is a joke company

This is a joke company. They deliver rubbish houses and ignore your call. Full of rubbish site and they rubbish compangY

Hamzah · 24 June 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

More empty promises week 342… joys of Gleesons

I posted a review a couple of weeks ago about the absolute rubbish non existent customer service and quality of Gleeson new builds. My review highlighted the fact we had been left with a major security issue at the back of the house. I feel compelled to write another review as this security issue has still not been fixed and we have been advised that the best solution for the time being is to tie the door closed, I’m not sure how that is security but trying to get in contact with Gleesons is like asking for a gold coin. If you want to buy a new build house… don’t buy from Gleesons. You do all the running around and chasing of company’s, be prepared to ring over 35 times to customer service and still get no where. And to finish off, whoever, replies to these reviews please don’t reply to this one as your response of, someone from customer service will be in contact is utter rubbish and another one of your lies. Let’s be honest you have our money so your job is done in your eyes!

Amy · 23 June 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

No response

Our window handle has come off completely a month ago and we cannot close the window and cant get a response on when it can be sorted. We have had issues with the bathroom window and other areas of our house since we have moved in including our patio door which we had to leave open all night and when every body is at work because they cant respond to reports, now same with our window and we have holidays booked in a few weeks so will probably have to leave our window open while we are away too!!

Dan · 20 June 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

Google

Rating only, no written review.

Glynis · 15 June 2021 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 2/5

Google

Rating only, no written review.

Nikki · 15 June 2021 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 3/5

Google

Rating only, no written review.

Carolyn · 15 June 2021 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 4/5

Google

Great well built and clean housing est not too sure about the driveway situation been half tarmac nd half stone. But still a great site

Gary · 15 June 2021 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

Google

Mmmm very nice

Dennis · 10 June 2021 · Gleeson Homes Tees Valley Bishop Auckland (Catkin Way)

★★★★★ 1/5

Trustpilot

Oh and my response is i am a priority this sine January just a total joke this place is

Terrible you enail customer service and don't get a reply not been able to use my downstairs toilet since feb keep asking when it's getting fixed nothing !! I paid for a gate last sept now in June still not got it despite me keep telling them I have 2 dogs. Love the house and location it just drives you mad just want things done here

Julie · 5 June 2021 · Gleeson Homes Tees Valley Blackhall