Gleeson Homes Tees Valley Blackhall reviews

★★★★★ 5/5

Trustpilot

Great Customer Service And Home

Buying my first home at Gleeson Shorelands in Ingoldmells has been an amazing experience from start to finish. As a first-time buyer, I had a lot of questions and uncertainties, but Liam Conneely, the sales advisor on site, has been absolutely fantastic throughout the whole process. He’s gone above and beyond to support me, checking in regularly and making sure I feel comfortable and confident every step of the way.

Jason · 26 April 2026

★★★★★ 5/5

Trustpilot

Karen Tulip Fields

I recently had the pleasure of working with Karen at your Tulip Fields Development when I reserved my new home, and I cannot express enough how exceptional my experience was. From the moment I walked into the sales office, I was greeted with a warm smile and a genuine enthusiasm that made me feel right at home.Karen was incredibly knowledgeable about the development and took the time to understand my needs and preferences. She patiently walked me through the various options available, highlighting the unique features of each home. Her attention to detail and ability to answer all my questions made the decision-making process much easier.What truly impressed me was her dedication to ensuring I found the perfect fit. She listened carefully to my requirements and provided tailored recommendations, making me feel valued as a client. Her passion for the development was evident, and it was clear that she genuinely cared about helping me find a home that I would love.Throughout the reservation process, Karen was incredibly organized and efficient. She guided me through all the necessary paperwork, ensuring that everything was clear and straightforward. Her professionalism and commitment to excellent customer service made the entire experience smooth and enjoyable.Moreover, her follow-up after the reservation was a testament to her dedication. She checked in to see how I was doing and if I had any further questions, which made me feel supported even after the sale was made.I wholeheartedly recommend Karen to anyone looking to purchase a home at Tulip Fields Development. Her expertise, warmth, and genuine care for her clients set her apart in the industry. Thanks to her, I am thrilled to be moving into my new home, and I couldn’t have asked for a better experience!

Steve · 15 September 2025

★★★★★ 5/5

Trustpilot

Gleeson Homes Bracken Park Louth Lincs

We arrived at the Bracken Park development without a confirmed appointment, and although Stella was already with other customers, she still came out to greet us and kindly offered us a later slot. Our appointment began just 30 minutes before the office was due to close at 5pm, yet we were still there at 7pm, with Stella going above and beyond to show us around the properties and guide us through our reservation and choices.

Poppy · 19 May 2026

★★★★★ 5/5

Trustpilot

105 Theodore Close.

The support and care was great throughout the process. Very happy with the property and service throughout. Allison, Dani and Josh were the sales people I dealt with. House is great. I would recommend Gleeson homes and the Bearpark site to anybody.

Paul · 31 May 2026

★★★★★ 5/5

Trustpilot

My partner and i are first time buyers…

My partner and i are first time buyers and had no clue were to begin! Angie at Holton Croft was so so attentive, sometimes you feel under pressure when visiting show homes but Angie made us feel so at ease and relaxed she was that good we ended up reserving! Thank you Angie your service was second to none, it was a pleasure meeting you, we also communicate with Cheryl the sales rep and she is absolutely amazing also, she has helped us understand everything and gone through everything to help our house buying process that much simpler! Thank you Jordan and Luke :)

Jordan · 16 February 2026

★★★★★ 5/5

Trustpilot

A BIG THANK YOU

As first time buyers we couldn’t be happier with our experience with Gleeson homes and more importantly the staff that made the process so smooth and enjoyable. We were regularly updated throughout the whole process by Emily and Dani at the sales office who were absolutely amazing and truly are a credit to the company. They went above and beyond for us with anything we needed and explained everything thoroughly with us not having a clue going through the process for the first time 😅 A few snags were already logged before we even got the keys by Emily, and she was honest with any issues before we came across them and made sure they were rectified- no sugarcoating which we really appreciated.

MR · 22 May 2026

★★★★★ 1/5

Trustpilot

Atrocious company

We have numerous repairs outstanding, some repairs carried out by a so called handyman what a joke, tradesmen should be doing them, front entrance road a really bad design but gleeson blame road user, so called park wide open with no fencing to protect the children, and very poorly maintained, 2 drains outside entrance full of tarmac and overflow, rear garden has more rubble than soil and grass, I can't wait for the surveyors report and to Go to court, absolutely atrocious customer service, they want to put a tree outside to fulfill their obligation what a load of crap,

Chris · 20 May 2026

★★★★★ 2/5

Trustpilot

Dissatisfied

Before we moved into the new build house the process was amazing, if you emailed it would be responded to straight away, if you rang someone would always answer. Now that we have moved into the house we find it near impossible to get in contact with the sales team for stuff we are still waiting for and the site team. We are extremely disappointed in how things have gone since moving into the house. Big issues that we have brought up have been told they can’t be fixed. We have had so many issues / snags in the house. From the house demo, the snags we picked up on weeks ago still hadn’t been fixed and still not fixed when we moved in. The most recent one being the cupboard door falling off and damaging the oven hob. We have tried to keep an open mind about all these issues however starting to get really annoyed due to how many issues there is. It’s as if they have built the house as quick as possible with no quality or care. How this passed the inspection I never know. We have also been told by contractors that have been around to fix some of the issues that if it was their house they wouldn’t have moved in due to the amount of issues they can see. We haven’t been able to settle in the house yet due to the amount of things that need fixed. This is not a home, it’s still a construction site.

RE · 18 May 2026

★★★★★ 5/5

Trustpilot

I would like to extend my sincere…

I would like to extend my sincere thanks to Toni for the amazing service and support provided throughout my housing application and house reservation process. Toni demonstrated exceptional professionalism, clear communication, and genuine dedication at every stage.

Ugne · 4 April 2026

★★★★★ 5/5

Trustpilot

Sales Experience

Thank you to Emily F at Lyon’s Edge who has helped me through the reservation process, talking about options and all the details of the property and site. A friendly welcome and very enthusiastic person.

Stuart · 19 April 2026

★★★★★ 5/5

Trustpilot

I just wanted to say a huge thank you to Scott and Roxy

I just wanted to say a huge thank you to Scott and Roxy for making the whole process of buying a house at Winceby Fields, Gleeson Homes so simple, quick and efficient. From initial enquiry all the way through too completion, nothing was ever to much. Both Scott and Roxy were happy to work around my work schedule, even coming in on days off to help. Even though I reserved the house at the last minute, Gleeson managed to accommodate all finishing touches I needed. What really impressed me was the aftercare service. Even though I’ve not had any issues, they have checked in with me to make sure I’m happy with everything in the house. Would definitely recommend Gleeson and will be back to buy again!

Iwan · 23 December 2025

★★★★★ 1/5

Trustpilot

No aftercare as promised

When our property was handed over to us, we were told on our doorstep from the sales team and the head of builders, that should we have any problems with ANYTHING on site to get in touch with customer service. Our problem is regarding the covenants that we had to sign, these are not being adhered to with quite a few properties on our housing development. Contacted customer service who have literally told us, there is nothing they can do to make sure all properties uphold these, get legal advice! So asked a solicitor and they have told us that the developer can enforce them while still in control of the site, which they are! Very disappointed in the over-promising during sales and now falling back on the legal reality.

Angel · 2 May 2026

★★★★★ 1/5

Trustpilot

Their After Sales Is Non-Existant

There after sales is rubbish. They do not want to fix problems that they have caused. When we moved in, our back garden looked like a dump for builders rubbish. They came and rotated it to remove bricks, rocks, builders rubbish. They could not of rotated very deep because when the weather turned nice, I started to dig the garden and found loads more builders rubbish and a lump of concrete about 2-3 meters wide and 5-6 meters long about an inch under the soil. I raised a complaint with Gleeson's and they refused to do anything about it.

David · 27 April 2026

★★★★★ 1/5

Trustpilot

I have been chasing since SEPTEMBER

I have been chasing since September as to the state that our estate has been left in. They have moved off this site now and it is clearly out of sight, out of mind. Constantly being fobbed off with the same ‘we are chasing our technical department’ response. The management company have not took over yet so it is of the responsibility of Gleeson to do this yet these ‘managed’ areas have been left for months and months leaving it a scruffy mess. Just goes to show the disregard they have once they have their money!!

Elesha · 17 April 2026

★★★★★ 5/5

Trustpilot

Obsessed with my new house! Would recommend

Obsessed with my new house!! Literally nothing is too much trouble, Nick the Site Manager at Safari has been a blessing. Can’t thank him enough genuinely cares about the customers.

Paul · 22 April 2026

★★★★★ 5/5

Trustpilot

Throughout the buying experience being…

Throughout the buying experience being a 1st time buyer Emily was fantastic helped me with paper work and understanding types of documents, really friendly and good service

Liam · 4 May 2026

★★★★★ 5/5

Trustpilot

Well done Adrian. Thank you

After viewing Gleesons Moy bungalows we decided to downsize and accepted an offer for our house so that we could make an offer at The Paddock at Coxhoe. We were dismayed to discover that timescales had been delayed leaving us potentially homeless. Adrian determindly pursued the option of us being allowed to secure our preferred plot with an Early Bird reservation giving us some security. He's a star!

Barbara · 1 June 2026

★★★★★ 5/5

Trustpilot

Excellent experience

It has been a wonderful 8 months journey with Gleeson. Our first visit as a family to view properties was in January when we met Jackie. Jackie Acklam Gardens is fantastic and lovely. She did everything to make my dream home come through. When the buyer for my old house cancelled the purchase, Jackie gave me all the support required to make a successful purchase of my new home and we moved in on Saturday. Jackie is wonderful ❤️. I have been recommending Gleeson to everyone around me due to the excellent service provided by Jackie.

Motun · 12 August 2024

★★★★★ 5/5

Trustpilot

Great Experience

Me and my partner decided to purchase a home at The Homesteads, South Yorkshire, we visited the show homes and really fell in love with one of the house styles. Our sales executive kept us updated every week with the progress of our plot, so thank you to Sharon, Claire, and Jamie. We have now moved into our new home and it is just perfect, of course we have had snagging issues but the site team, Ian and Mark have been amazing at getting our issues sorted so quickly, as well as getting updates through the customer care team. Jamie even helped us out when we had a delivery coming but I had to go to work, he made me aware once it had been delivered and put in a safe place.

Nicole · 20 September 2025

★★★★★ 5/5

Trustpilot

From the start of buying my house The…

From the start of buying my house The sales team, Karen and Kath made the process a lot less stressful, they gave me weekly updates on the progress of the build and helped with any worries or concerns I had. The communication has been excellent.The site managers Josh and Hayden, have also made the moving in process enjoyable, they have acted Quickly and efficiently with any concerns I’ve had, again excellent communication in a professional manner.Great Team at Gleeson Safari.Would highly recommend.

Ann · 27 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend Gleeson at Birkwood

My wife and I have now been living in our new Gleeson home for a month. We needed extra space for our children and really liked the new build designs at Birkwood in Mareham-Le-Fen. Angie Lawrence was our point of contact the whole way through the process and she was fantastic. She was very personable and took a genuine interest in helping us find the right home for us. We found the process very smooth and any bumps in the road (from our side) were well received and Angie was understanding and supportive.The site manager at Birkwood, Danny, was also excellent and took time to show us around and answer any questions or ease any concerns. Minor snagging have been quickly sorted out with the knowledge that any others would also be sorted out.We have bought a new build in the past in Kent but found Gleeson to be a step above in all aspects. We are very happy to be here and are enjoying our new home. Thank you Angie and Danny as well as the rest of your Team at Birkwood.Mark & Sophie

Mark · 13 July 2024

★★★★★ 5/5

Trustpilot

Tina Walker is so Amazing

Tina Walker is so Amazing. Helping us to make the best choice .excellent customer service skills 👌 👏 👍

FAUSTINA · 16 May 2026

★★★★★ 5/5

Trustpilot

You can fall in love with a housr

We moved in 6 weeks ago to the Longford and it's amazing , I never thought I could fall in love with the house and yet every day I am a little more in love than yesterday .I feel like being on a permanent holiday and the fact that it was a blank canvas with only the kitchen and bathrooms done, was better than expected as we can now choose everything as we want it.We started with underfloor heating and the lvt flooring throughout the house with wooden staircase . The area we are in is like an oasis , so peaceful and quiet . Gleeson Sales advisor Louise has been our anchor throughout and will always be grateful to her. Liam, the site manager has always listened and got on with any snags( very minor) as soon as they appeared. I am so grateful for this house and for my family.

Mariola · 10 July 2024

★★★★★ 4/5

Trustpilot

Good Customer Service

A family friend introduced Gleeson Homes to me and asked me to speak with Karen. I rang Karen on a Tuesday, not knowing it was her off day. Karen gave me a call back as soon as she resumes the office the next working day. We had a conversation, and she booked an appointment with me.I and my wife went to Vickers Grange development in Bircotes to take the first step of getting a new home. Karen was very helpful. She took us around, gave us the necessary information and support we required to getting our new home. She was very welcoming and kind to us.I would say we received good customer service from Karen. I will definitely recommend Karen & Gleeson Home to my friends and family.

Elvis · 1 July 2024