Gleeson Homes Tees Valley Blackhall reviews

★★★★★ 5/5

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Wonderful Experience for First Time Buyers

My wife and I bought our first home with Gleeson, and the experience was fantastic. We met our sales manager John Carr in November, and thanks to him the whole process was smooth, well-communicated, and stress-free.We were advised our home would be ready between March and May, and John gave us weekly updates throughout the process until we got our keys at the end of April/start of May.John was brilliant at every point of the process, from helping us with the initial steps and stages of the purchase, to aiding us when choosing our extras, it was a pleasure to work with him and Gleeson. This can call be daunting for first time buyers but everything was made simple and hassle free for us.Our new home is ready now and is everything we dreamed of and more, so we'll definitely recommend Gleeson to others and insist that they work with John!

Liam · 2 May 2024

★★★★★ 4/5

Trustpilot

The Gleeson Team have been nothing but helpful

The Gleeson team have been nothing but helpful. Angie and Bethany helped us throughout our purchase, they were responsive on email and kept us up to date along the way. Angie was thorough with ensuring minor details were immaculate on last inspection and was attentive throughout the whole process.Danny the Site Manager has been great, couple of snags picked up on moving in which were minor but both Angie and Danny couldn’t stress enough that they would resolve them and the point of the Gleeson app is to report them to rectify. The snags were resolved 3 working days later. The worker that came to the house to resolve these was friendly and helpful. Nothing seems to be a trouble at the moment. We are looking forward to settling into our new home.

NA · 1 May 2024

★★★★★ 5/5

Trustpilot

Our experience with gleeson

We moved into our gleeson home at the Petersmiths park development just over 2 months ago now, and the process from beginning to end was excellent. All of the staff involved were amazing and very helpful. Alex was very keen to help throughout the buying process and made sure we received weekly updates on our plot so that we could see where it was at by the end of each week. She did a great job at simplifying the process for us and making sure things went smoothly from gleesons end. During the house demo, her and rodd (site manager) were very eager to answer any queries we had and both kept notes on any issues we found with the home before moving in (in which there were very few). Any issues that were found, both Alex and Rodd ensured were fixed before we picked up our keys. They both committed to visiting a couple of times after we’d moved too, so that they could ensure we were still happy with the home and to check if we had any further issues. Overall, the experience we had at Petersmiths park was nothing short of excellent, and we would highly recommend it. All of the staff made sure that the purchase of mine & my partners first home was very special and memorable.

Mason · 30 April 2024

★★★★★ 5/5

Trustpilot

Smooth and pleasant experience

We just bought our new home and about to move in tomorrow and have had such a smooth and easy process from start to finish with Gleesons. In particular Tina Walker has made this so easy, kept us informed and helped us with any questions we had asap! She brought a fun aspect to the whole process and felt like she was genuinely excited with you. We have had quite a lucky situation as the house was already built and all upgrades already in, we viewed the house on the 3rd of march, mortgage approved with Meridian Mortgages (highly recommend it speeds up the process as they work well with Gleesons) by end of March, and a move in date of 26th of April! Delighted with our whole experience and hope to see this continue throughout the move in process. Thank you Tina!

Stacey · 26 April 2024

★★★★★ 5/5

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Rainsborough Park and Sharon

Our first home. We looked at a few 2beds in other developments and they were so small. The size of gleeson homes are so generous. It’s the only way we could get on the property ladder and we’re so thankful we didn’t have to completely compromise on space. We can’t thank Sharon enough. She went above and beyond in her role, taking time to chase the mortgage broker on our behalves. We didn’t have a smooth run up to the house being ready, there was a lot of background issues and stressors, however none of that was at the fault of Gleeson and Sharon was the one person we could count on to help us through that. She even helped us understand some of the legal jargon. I hope that everyone buying there first home has a Sharon to help them. :) Once we moved in there has been minimal issues and any small problems we had were repaired so quickly. I would recommend Gleeson and this development to anyone. We’ve had the best experience. Thank you, thank you, thank you. ☺️

Jade · 22 April 2024

★★★★★ 5/5

Trustpilot

Plot 402 Rainsborough park

We have just bought a new build home at the Rainsborough park site and we are very close to moving day ! We reserved our home back in February 2024 so this has been a very quick, easy and enjoyable experience for us. I can't thank Sharon and Tashana enough they have been amazing, very kind, helpful and a massive part in our home buying process. As first time buyers its very daunting buying your first home as they are so many questions and lets be honest most of the time you don't know what your doing! Although no question was a wrong question for Sharon and Tashana and they have been very supportive, explaining everything thoroughly and have done their best they can to accommodate our needs. Myself and my partner have been looking for our first home for a very long time we recently decided to buy a new build. We have visited a few sites across Leeds and Wakefield but the 2 bedroom home were too small or the sales advisors were too pushy until we stumbled across Rainsborough Park. Firstly other developers such as Keepmoat are too expensive for a two bed and the homes are too cramped. Although Gleeson offer affordable homes and you get more for you money saving up to 100k- Bargain! Ideal for first time buyers:). We fell in love in love with the Mayfield and when we found out that three homes were available to purchase we were so excited. We booked an appointment to look around the Cork and the other show homes so we could get a feel for it. When we arrived we were greeted by Tashana who was very understanding and kind and although the site dosn't have a show room for the mayfield Tashana booked us an appointment to look around one of the available plots (our home). Tashana emailed us after leaving the development which instantly put a smile on our faces as in the email it stated "lovely to meet you both". We instantly felt at home just after meeting one sales rep and the people on the estate were so smiley and waved as you drove in so you instantly get a homely feel. When we looked round the Mayfield we fell in love. The layout is beautiful and very different to most 2 bed semis. This home is very spacious and light and looks detached from the front. Me and my boyfriend decided to reserve instantly. The kitchen was already picked but Sharon picked the most beautiful style and something which anyone would love. We then met Sharon who was just as excited for us and was so helpful and explained everything thoroughly. I felt they weren't pushy at all and they were the best sales reps I have met. Through February - April Sharon has updated us weekly, we have been invited in for our options meeting and we have never been kept out the loop. The whole experience has been amazing, exciting and stress free thanks to Sharon and Tashana so i would 100% recommend buying a property at Rainsborough Park. Sharon and Tashana- Thankyou so much for such a positive experience - your a credit to Gleeson Homes and you can tell you put time, passion and hard work into your customers! We couldn't be happier. We already feel at home!

Beth · 21 April 2024

★★★★★ 5/5

Trustpilot

Phoenix meadows

Although we haven’t bought a house with Jack at Phoenix meadows we popped in today to show him what we have done since we moved in 7 weeks ago. We purchased plot 76 at Vickers Grange and Jack has been available to offer advise throughout our buying journey. As his site was closer to where we used to live than where we have moved to, we saw him a lot when visiting the show home! The Gleeson team are like a family and words can’t express how grateful we have been to Jack being so friendly. Both Jack and Bev were impressed with what we have achieved, we were also able to express our thanks in person for how excellent Gleeson have been not only during the buying process, but also after completion. It has been and still is a pleasure.

Tarn · 11 April 2024

★★★★★ 5/5

Trustpilot

Smooth Process

As a first time buyer and a novice in this field, working with Jackie made my house purchase stress free. She guided me and suggested what I take as the best from the very first step to the finish even when I travelled out of the country I was carried along with patience and professionalism and my input sorted. All questions were answered clearly during this process.Thank you Jackie, your expertise and friendly approach is appreciated.

Chibuzor · 23 June 2024

★★★★★ 4/5

Trustpilot

Efficient and Hellpful

Jodie from Gleesons was very helpful from start to finish with our sale. There was a slight hiccup booking our demo day but it was resolved and we were booked back in within the week. It was a very quick sale and she was available whenever we needed advise or to visit the site. We completed in less than 2 months using the solicitors and advisor recommended by Gleeson and had no issues with either service. The site manager has also been very helpful and is willing to listen to any concerns and resolve them where possible.

Jake · 3 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

I can honestly say my wife and I have had such a good experience buying our first home from Gleeson. Before settling with Gleeson, we did a market survey which revealed they had the lowest priced houses in the area we wanted. It took just a couple of weeks to seal the deal and move in, and I have been impressed with the quality of the house and also it's large-sized garden space. We've been living in it for 2 months plus and have no complaints so far.Also, Megan, the sales executive in the sales office at Hillcrest Gardens has been really friendly, helpful and informative throughout, always responding to emails quickly. I would definitely recommend Gleeson.

Christopher · 1 April 2024

★★★★★ 5/5

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5 stars for Karen at Gleesons safari in Knowsley

Myself and my partner first went into gleesons safari last year (2023) when we first started saving. Karen was very helpful and advised us on plots that would be available for the end of 2024. Karen has since kept in touch and followed us on our savings journey, and we have now reserved our plot on gleesons safari, thanks to Karen with all her help and patience. Completion for our property will be September! We have reserved the plot that Karen actually circled last year - meant to be! Thank you Karen for all your help, we are so excited to buy a gleesons home xx

Lauren · 30 March 2024

★★★★★ 5/5

Trustpilot

Early days but brilliant so far!

We have just started on our Gleeson journey and so far it has been excellent!I am navigating a sensitive subject trying to move my dad from our family home of over 40 years into something more manageable, and Josh has been incredibly supportive and sensitive to this situation for which I’m very grateful.The support, responsiveness and professionalism has been fantastic -he is a credit to Gleeson and I am hopeful we can keep our momentum and get my Dad into a new home and settled very soon.

Dr · 26 March 2024

★★★★★ 5/5

Trustpilot

Everyone has gone above and beyond

This is going to be long: TLDR? Gleeson have been outstanding in our home purchase from start to finish.We reserved a Blessington on Calluna Grange, Cumbria, in July last year, after putting our house on the market in April.We had been determined to get into one of the Blessingtons on this estate since late March when we first saw the show home. We love the house design and we love the estate and it's location.Once we managed to get the offer on our house, we quickly moved on Plot 16, and had a great day with Emily and Joe choosing our options.Everything was going well, and we stayed in touch with Pauline (who had taken over from Emily) in the sales office, getting updates on build stages.Come September, and a couple of days before we were due to exchange contracts, our buyer lost her buyer, and our chain collapsed. We panicked a little, especially as we'd already paid over £2,000 in extras deposit (we went a bit mad on extras). However, Pauline was very reassuring, and said we'd have time to find another buyer.And we did find another buyer. By now, we were getting to the point where the completion date would be when the build actually completed, mid December, so that was saving us some money on storage etc. This was a good thing, as we had to accept a lower offer.Come the start of December, and a couple of days before exchange of contracts, and our buyer lost her buyer, and the chain collapsed.Yep, same thing all over again.Again, Pauline spoke to her supervisor (who I will appear later in this story), and they agreed to give us even more time to find another buyer. We especially appreciated this as the hose was now complete and ready for someone (hopefully us) to move in.So, January comes to an end, and we find another buyer. The process kicks off again.A week later, our buyer changes his mind... supposedly because the garage ceiling was too low!At this point, we switched to part-ex.This process turned out to be quite stressful as well, but largely down to the fact that my solicitor hadn't done this before, and there was some confusion about where funds would come from etc. It was also at this stage that Pauline's supervisor, Lauren, massively stepped up. I don't have enough space to say all the good things I need to say about Lauren. Without her, I have no doubt we wouldn't have got the the end of the process in one piece.So, finally, completion day arrives, and we get a call from Lauren, saying it's happened, all gone though, and she'd be waiting for us with the keys. This was 11AM, as we were driving up from Manchester, so this was a superb end to very stressful and long process.So, now we are in...Our initial impression of the house was entirely, and extremely, positive. And that hasn't changed.I'd seen new build snagging surveys on YouTube (each for them!), and was concerned... especially as Gleeson over the past couple of years, had a poor reputation amongst professional snaggers. So I hired one (one from YouTube in fact).They carried out an extremely thorough survey, and the worst thing they found was a chipped roof tile.Sure, they raised 71 snags, but I think they just wanted to make me feel I'd got my money's worth. When I came to log the snags with Gleeson, there were only 22 I was concerned about, and most of those were cosmetic, and easily addressed.Now, here's the incredible bit...Gleeson figured out I'd had a professional snagger, and asked me if I was willing to share the report, which I happily did. Rebecca (after sales person) and Shaun (contracts manager) then met up with me, we went through the report together, and THEY convinced ME to log more of the snags!I work in an service industry, and my company is always talking about 'customer centricity' and 'delivering delighters'. Way to go Gleeson!We still have a few snags outstanding... but the meeting was only yesterday, so that's to be expected. Even during the meeting, though, whilst Rebecca was talking to us Shaun (with permission) walked round sorted out about half a dozen before he left!I'm going to guess that internally, Gleeson have some kind of improvement drive going on. I've seen it in companies I've worked for. If that's the case, boy is it working! There is literally nothing more I could have asked from anyone in the process, and it's fair to say that every single person I've dealt with has gone way beyond my expectations.Because of the overall stress of dealing with solicitors, and dealing with house buyers, I don't think I'll ever move house again. But if I did, I would definitely try to find a Gleeson new build wherever I was going.

Phil · 22 March 2024

★★★★★ 5/5

Trustpilot

Thank you Olivia

I would like to thank Olivia in the customer care team at Gleeson Homes for her support this morning. I had an urgent plumbing issue as my kitchen ceiling was leaking from the upstairs bathroom. After not really getting anywhere with calling, I emailed into Customer care team and Olivia emailed me back straight away and then followed up with a call, I told her my issue and she arranged an onsite manager / plumber to come and sort this straight away. He was around within an hour of Olivia calling. Olivia was really friendly on the phone and reassured me that it would be sorted.5 🌟 for you! Liam

Customer · 12 March 2024

★★★★★ 5/5

Trustpilot

Fabulous Sales Experience

We have just reserved our new home at Carrwood park and our experience so far has been absolutely amazing.The entire credit for this goes to our sales team contact person - Sarah. Oh what a lovely person she is! The patience with which she has answered all our queries and explained the bits and nuances of our upcoming property to us, is worth appreciating. She has been highly supportive and her detailed knowledge has helped us a lot in making decisions and getting us on the property ladder.Thank you Sarah! You are a star!

Ritesh · 10 March 2024

★★★★★ 5/5

Trustpilot

Beautiful property and welcoming staff

We visited the Model Walk development yesterday, it was a speculative visit as we are just seeing what is out there at the moment. Tina was wonderfully welcoming and took the time to show us round the show houses and talk to us about the best options for us considering our current selling situation. Tina was very knowledgeable and was very passionate about the properties and the development. The property we viewed was beautiful, we love that there is a dining room area and a utility room. Both are often neglected in modern builds. Unfortunately, the area isn’t where we see ourselves living but I wish we could pick up the development and put it some place else. Along with Tina too! We will be keeping a close eye on future Gleeson developments in the hope that they build in an area more to our liking.

ANGELA · 4 March 2024

★★★★★ 2/5

Trustpilot

Think very long and hard before buying

I posted a review before, and took it down at Gleeson’s request as they agreed to look into my insulation. That was three months ago and so far all they have done is drilled two sets of holes in my walls and taken a brick out to tell me there’s insulation there… we knew that. The problem is that the house is cold when the outside is near or below zero, and the boiler is up full all day. It’s 21 degrees at the thermostat and 17 on the sofa 10 feet away. The walls are cold and it’s minus 1 inside the back door. They have procrastinated now until the weather is improving, ignored thermal camera images, and refused to change trickle vents that - even when closed - let a howling gale blow through the house. They patronise me with banal ‘customer service’ excuses as if I’ve never owned or lived in a house before - meanwhile my gas bill is far higher than my previous badly insulated 1930s house. Add to this, the leaks, the cracks, the lack of drainage in the back garden that took months to fix, and the general poor fit and finish, and I can’t recommend them less I’m afraid. I can’t get a final response so I can’t escalate to the NHBC, either.

Mr · 28 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service @ The Pastures

We recently brought our first home at The Pastures site in Bilsthorpe. Mary in the sales office made the whole process smooth and stress free - perfect for first time buyers! She was friendly, informative and happy to answer all our questions. She regularly kept in touch to give us updates during the buying process and we went from reserving to being home owners in 8 weeks (meaning we were able to spend Christmas in our new home). A huge thank you to Mary and all involved at Gleesons.

Emily · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

We are in the process of purchasing the first property on the Shorelands in Skegness. I cannot express enough how amazing the sales executive Liam Connelly is. He has been attentive, informative, professional and friendly throughout our purchasing time and am sure will continue to be until our move in date. Liam keeps us up to date weekly and is very through paying full attention to detail when choosing extras etc. Highly recommend Gleeson and we are excited to move into our beautiful new home. Cannot thank Liam and all the team enough.

Roger · 24 February 2024

★★★★★ 3/5

Trustpilot

Buying a house with Gleesons

We purchased a house with Gleesons and Mary George was our sales executive throughout our time reserving and when raising any issues following our completion. Mary was fantastic and she made the experience of buying a house less stressful. Anyone who has had Mary or has Mary in the future is very lucky.Although, we have had some snags with our home, Chris who was the assistant site manage initially and then Rich who was the assistant site manager after were very good to rectify any issues. Both Chris and Rich are now on different sites. My only negative with Gleesons is we have an ongoing issue with our en-suite which has not been rectified to date and this does not appear to be a priority at this time for the current site team as there is still building on our site.

Eleni · 22 February 2024

★★★★★ 5/5

Trustpilot

Great Staff!

Jon has been our sales executive from midway through our journey to now (about to complete) he is absolutely amazing! Jon has always remained professional but personally as a client I feel I have really been able to put my trust into him. Always given reassurance when needed and even though we have had a bumpy ride Jon has made our home buying Journey a lot less stressful. Anyone buying with Gleeson in the future if you ever come across Jon then you know you’re in the right hands!!!

Emilie · 22 February 2024

★★★★★ 5/5

Trustpilot

Our first home - Harriers Croft

My partner and I are a week of our completion date on our first home at Harriers Croft and couldn’t be more excited.We never thought we would purchase a new build and if it wasn’t for how amazing Toni was on our first visit to site I don’t think we would have done. Toni has been so caring, understanding and just genuinely amazing. It is so nice to have such an amazing ‘sales person’. From the start nothing has been too much trouble, from the emails, calls and silly questions. The day we put our holding deposit down on the plot I was feeling very overwhelmed (with excitement mainly) slightly teary, she understood, made us a hot drink and had so much compassion as to how I was feeling at the time. I know not everyone would be as understanding as Toni. When we originally reserved the plot completion was estimated for April-June. When we went back in December we voiced to Toni that we would be interested in moving a soon as possible and she has done everything in her power to make this possible and we cannot say thank you enough. We are so so grateful and we will always remember Toni and the help she has given us whilst buying our first home and beginning the next stage of our life’s. Thank you, Abi & Harry x

Abi · 21 February 2024

★★★★★ 5/5

Trustpilot

Mary George, The Pastures - Phase 2, Bilsthorpe

Fantastic service from Mary George from start to finish. I had to be out of my rented house and had been struggling to find anywhere because I have a dog. I went to an open day to look at a shared ownership Gleeson house at The Pastures. Mary was with me on my journey from start to finish, keeping me up to date on everything that was going on, answering any questions. She made my experience so much less stressful and I was in my new home within 11 weeks, just before Christmas. So far very few snagging problems but they have been dealt with promptly by Mary and the site team.

Kim · 19 February 2024

★★★★★ 5/5

Trustpilot

Fantastic all round experience

Had a fantastic experience from start to finish with Gleesons.It was a very emotional time for me following a break up and I needed a quick turn around but it was my first experience buying a home so I was clueless. Mary made the whole experience stress free and went above and beyond for me, along with Declan who has been endlessly helpful even after my move in date. I had no issues with the house itself and communication was fantastic from start to finish. I cannot thank the team enough for making my experience an exciting and stress free journey

Beth · 17 February 2024