Trusted Agent profile
★★★★★
1,218 reviews across 5 offices and 2 platforms
Gleeson Homes Tees Valley has five offices, in Middlesbrough, Blackhall, Bishop Auckland (two offices) and Willington. Together they have 1,218 reviews on two platforms, rated 3.7 out of 5 overall.
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Gleeson Homes Tees Valley's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI reserved my new house today at…
I reserved my new house today at Moorland Green site and Rachel was very knowledgeable and was able to guide me though all the steps until I move into my new home. Fantastic service!
Hi Jim, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotBeyond poor!
Appalling customer service and beyond poor workmanship. My house has had hundreds of issues ove the last year (I am not exaggerating)! And there are things from my snag list 14 months ago that are still waiting to be rectified. Customer service is slow.Quality of build is appalling.Attention to detail is non-existent.Workmen are sub standard.I now have my nhbc documents to start formal proceedings against them.I will be advising all buyers to stay away from these cowboys!!
Hi Laura, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
1/5
TrustpilotBuyers with disabilities beware
Terrible company/people. Very upsetting experience dealing with Gleeson's customer care. Threatening letter sent to a elderly (60) customer/resident with limited mobility and partial site about bins being in breach of some covenant, despite the bins not obstructing anyone being placed in front of the garden gate for easy access and numerous other residents having bins in similar places.Gleeson’s cannot fix a chipped tile or replace a plug for a kitchen sink but are fully prepared to write threatening letters to vulnerable people about bins.Please, please do not buy a Gleeson home.
Hi, thank you for your review and your comment has been taken on board. This was a standard letter sent to an alleged breach of covenants. We are sorry you feel this way, if you have any further concerns please contact our customer care team on customercare@mjgleeson or call our Head Office on 0114 261 2900. Thank you
1/5
TrustpilotDo not buy a home for this builder
Do not buy a home for this builder. In the past year I have had a list as long as my arm with regards to issues with my home. From flooded garden for over 4 months. Looked like a swimming pool. Soil that you couldn't grow anything in as it was solid with clay and builders waste. Heating that still doesn't work right. Cooker hood that works as and when it fancies. Building rubble under carpets. flooring very poorly fitted in every room. My neighbours house has mould, the fix for this was to wash it with bleach and paint over the stains. Shocking that it came back. Poorly fitted doors. Drafts from Windows and doors. Beyond disappointed with the while experience.
Hi Nicola, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
1/5
TrustpilotM J Gleeson ignore the law
I am living in a house built by M J Gleeson in about 2005/6 and managed by Mainstay. I pay an annual fee for upkeep of communal areas but this has never been done. Letters to Mainstay result in no response, as do attempts to contact Gleeson. There is no democracy: I asked about residents' groups etc. and was just told it doesn't exist and can't be created. Eventually, in September 2020, I instructed a solicitor to buy my freehold from Gleeson and Mainstay. Nothing has happened in over a year and Mainstay and Gleeson have not met legal timescales - I've been told this is now litigious in my favour. I can't believe I'm begging two companies to give them thousands of pounds and they can't be bothered to respond or or administer it and think they are above legal precedents and deadlines.
Hi Richard, I am sorry to hear about your experience. I have contacted our legal department, would you be able to send over your details to legal@mjgleeson.com and a member of our legal team will be intouch. Thank you
1/5
TrustpilotDuring a slightly windy day 4 fascia…
During a slightly windy day 4 fascia boards fell off my roof narrowly missing myself and my 18month old grandson . As you can imagine I was not very happy as this is the 2nd time this has happened in a year . The first time this happened the roofer that turned up told me the fascia boards were not fitted correctly. I contacted Gleeson homes about this matter to be told I would have to claim on my house insurance. I was fuming and My reply was if I’d Av known when the weather was bad I’d have to pick pieces of my roof out of the garden I wouldn’t have bought the property. I don’t know what roofers they use but they should be on rogue traders Gleeson homes after customer care is shocking . Steer well clear of these cowboys as all they are interested in is getting your money and over charging you for optional extras any decent handy man would do at half the price .
Hi Jason, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com or contact our Head Office on 0114 261 2900. The team will be able to assist you further with this matter. Thank you.
1/5
TrustpilotGood luck to any future buyers
Sales process was outstanding. From reservation to day of picking up keys, couldn't fault it. The minute I got those keys, the trouble began. My house had no flooring, nails everywhere. With 2 small children this was unacceptable. Some excuse was given about carpet company not making it etc... was promised it would be rectified and they're sorry... short lived apology. They offered to pay a month's rent for us and turf the garden as a goodwill gesture due to the house being uninhabitable and we could've been homeless. We agreed. Kitchen, living room and porch floors had to be screeded as they were uneven so set us back even further. Didn't move in til 18 days later when we finally had floors to walk on, but the house never had a clean prior to this. Meanwhile, I had an independent building inspector check the house - 75 faults found. While he was there, they turned up to do an air permeability test - this is illegal and should have been done prior to the keys being handed over. Weve been lied to, patronised and insulted by higher customer care teams that have never even seen our house or the problems that have occurred within it. It took 7.5 weeks for the turf to be laid. 9 weeks from getting keys and we still have numerous issues including still waiting on gutters being fixed as every one of them is leaking causing my front garden to sink. The site team asked for a four week extension on our build and that was denied. Would have preferred if they told the truth and took the time to finish the build properly as now I have a sign in my window warning prospective buyers. It will remain in situ and get bigger every week til the problems are resolved and a solution is found. Overall, customer service and higher management need to take a look at themselves. Been treated like lepers when we only wanted our house finished - its our first owned property. Will never buy gleeson again and the sooner we're done with them the better
Hi, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
1/5
TrustpilotAVOID AVOID AVOID!!!!!
Absolute nightmare of a company!!!!!Customer Service……..well to be honest there isn’t any. Fabulous to you and can’t do enough when selling to you - once you are in your house they dismiss you so quickly!!!Apparently you get two years aftercare for defects - don’t bother as they decline major issues without even investigating.I would certainly not encourage anyone to purchase from this cowboy firm - their standards are not very high that’s for sure - very poorly built!!
Hi Stephen, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
4/5
TrustpilotErin Court ~
No one developer was 100% perfect , ours Gleeson Homes at Erin Court . First 5 star ++ for the sales manager Mr Philip Graham, from the day one till we moved in as long 3 months , always with top class services. Building construction work 75%~80% . if you thinking pay £500 for a professional snagging before get your keys, please prepare 500’c pressure when receive the report . It Sure with more than 100’s in list . Some serious problem and most of them small small issues . ( ours problem: 1)bathroom door can’t full open base on the sink fitting . 2)Few door can’t closed well included the patio door. .. … .. ) Ours flavour place in home ~ Kitchen Dining , unfortunately there were the area with low class handwork fitting for the Cabinet “ Cookers & Oven . And many wall tiles with chips & crack on the joints , write in defective records, nearly three months , we still waiting the repair tiles !! *most of other items defective reply & repair in shortly .* base on ours site still under development , more houses complete on December 2021 . The site manager & staff all very friendly. With new knowledge for me was New build houses now completion with No Garden-gate , No borderline fencing . By the end ,four star gives base on the Prices , location , material of building , we maybe buy another house with GleesonHomes, but will more carefully look at the driveway & road area for the building, because some of them really not easy for drive back home & out ( inclusive my end-lot house, )
Hi, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotI purchased my house from Gleeson over…
I purchased my house from Gleeson over a year ago. At first the any issues were repaired and resolved immediately. The site manager Terry was amazing. However since he has left there has been 3 different site managers and any issue I have raised have been left an not repaired. There is a vent in my roof that has not been connected an each time it rains it rains into my loft an on top of my en-suit which is now all damp and growing mould.. my kitchen tap is falling off, the work tops have got huge visible lines at the joins which I’ve been informed is my maintenance. If they had bothered to send someone to look at the worktop they would clearly see this is defective workmanship.The level of customer service I’ve received from someone called Megan the customer service coordinator is a joke. She is not interested an each time you try an ring any number to actually speak to someone the number is engaged. I would of previously said the level of service was great when any issues where resolved however it seems now that I’ve been in the house a year they do not want to know about any issues that may come up.
Hi, I am sorry to hear about your experience with Gleeson. Unfortunately, I am unable to find your details on our system via the name provided. So that we can investigate this further for you, would you be able to email our customer care department with your plot number please? customercare@mjgleeson.com. Thank you
5/5
TrustpilotThe staff at Dane Park is called Diane
The staff at Dane Park is called Diane. She is very patient and that day she introduced to us on details about Dane Park and has given us a very satisfying impression. Great thanks to her!
Hi, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotSuch a great and caring company
Such a great and caring company that continues even after completion! We love our new home and would 100% recommend. Plus, our sales representative Karen at Carlisle Park was amazing and certainly impacted on our amazing experience
Hi Jake, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotPurchased my first house with gleeson 2…
Purchased my first house with gleeson 2 years ago next month. Was very satisfied with everything from the get go, the sales team were fantastic with helping me out as I was new to the full process
Hi Daniel, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotI have bought two houses from Gleeson…
I have bought two houses from Gleeson homes and I would definitely recommend them. The customer service is brilliant and the very quick to help sort any issues out that you may have. The price of the house and the quality are great and a great first step for first time buyers or people wanting to get onto the property ladder without it costing them an arm and a leg.I had a problem with my drive when I first moved in and I contacted customer service and the next day my drivers been tarmac so it was easy for me to get on and off. Any snags I had in my house on final inspection were also all completed to a high standard come moving day.I have and I will carry on to do so recommend Gleeson homes to friends and family and anyone looking to get on the property ladder.
Hi Kirsten, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotPerfect for first time buyers!
Pleased with our purchase, the house is excellent value for money. Plenty of options to choose from and a wide variety of buying options
Hi Tom, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotFantastic experience
Fantastic experience so far! Couldn't thank Sharon @ Hilltop park enough for the great service she has provided since we first reserved our plot. Sharon has always kept us up to date and has been professional & polite throughout. Our mind has been at ease during our first home buying process thanks to Sharon, Heather and the site manager (sorry i cant remember his name but hes been great with us!) Nothings been to much to ask and completion will soon be here - Cant Wait!If you're looking to buy your first home i highly recommend Gleeson and Sharon & the team @ Hilltop park. Hassle free process and always someone to ask if you have any queries.Thanks again! Lauren
Hi Lauren, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotWarning
Having dealt with different personnel at every level within Gleeson, I can confidently say this company does not care about customer service or the quality of their homes. I was warned about buying with them, so please take this as a warning. Perfect if you want to get on the ladder quick, but at your own risk; you will encounter many issues and they are not interested in resolving these for you once you have the keys. We now resolve all issues ourselves and have been in less than a year because we don't trust them. Rude customer service team who no doubt will comment below this review asking me to email them with more details, but then won't reply or give a half-a*sed response in private. Will never recommend.
Hi Abbie, I am sorry to hear about your experience with Gleeson. I understand your frustration and you are not getting the response you need. Can you please contact our Head Office on 0114 261 2900 and a member of our team will be able to help you further with your issues. Thank you
1/5
TrustpilotDon’t buy one
Don’t buy one! Contacted customer services at least five times and no reply whatsoever. Also they ban you from commenting on Facebook if you make any comments that are negative. Every comment I have ever made has been honest and true. Absolutely disgusting service. I would give 0 stars if I could.
Hi, I am sorry to hear about your experience with Gleeson. Would you be able to confirm your details please? So a member of our team can look into your issues further. Thank you
1/5
TrustpilotThe biggest nightmare
The biggest nightmare !!We reserved a plot at leadmills walk in December 2020 we where so happy to finally get on the property ladder (first time buyer)We had to travel 40 mins down the road to meet the sales advisor wich was not aProblem at that time that was the first time we been told that the completion date will be pushed back we thought ok no problem went ahead with the solicitor everything was ok then 4 weeks later still no progress 4 weeks after that no progress then we been told October November December 20 could be the new date for completion (original date was June July 20 ) we thought ok maybe by chrismas 20 we will be in our new house to then been told again there is a delay nowJan-March 21 between that time no communication from Gleeson at all I had to phone all the time to been told sales advisor is ill or holiday.finally we seen progress on the building stage had a visit to the site wich (yet again I had to phone themTo ask when that site visit is gonna happpend)We should of had weekly updates yet again we didn’t so buy that point the solicitor was ready for exchange we thought amazing So we got a phonecall for another side visit so we thought but we couldn’t attend the site visit so Gleeson said they will phone us wich they did. To tell us they will de-released all of the houses as they can not commit to exchange date (in the mean time they still building on the houses) so there we where with no house and mortgage that was no good anymore they offered us £1000 as compensation and to pay the lawyer fees but there is no compensation as such as we paid out over a £1000 and the solicitor fees are still outstanding Gleeson pride themself in helping forces and NHS to get there first home but thanks to Gleeson we don’t have a home just a outstanding Bill .
Hi, I am sorry to hear about your experience with Gleeson. Unfortunately, I am unable to find your details on our system via the name provided. So that we can investigate this further for you, would you be able to email our customer care department with your plot number please? customercare@mjgleeson.com. Thank you
1/5
TrustpilotA year of waiting for them to cancel all reservations.
Well where do I start…I reserved a Gleesons home last Dec at a new site. Nothing happened on the site for a while and I accepted this due to C19. We finally got to meet a rep and had to drive 40 miles each way to meet her. I suppose it’s not a drama as we’re buying a house right….. she informed us of the expected build date and went through the plans. At this point we had a mortgage accepted and our deposit paid to the solicitors.The build date was pushed back again……….However approx 2 months ago we had a site visit with the rep and the site manager. Both were extremely happy with the progress and told us they were confident that the house would be built outside by Dec and inside by Jan…. Finally light at the end of the tunnel and bricks were being laid.2 weeks later we had to have another meeting at the site. I couldn’t attend due to work but my wife went. At this point we was told that all reservations was being pulled due to the customers best interest and we’d get our reservation money back!!!! After 10 months of waiting and making plans and having everything in place.The house is pretty much nearly ready for the roof to go on now.At least 10 families have had their time wasted. I genuinely can’t wait to see how much these houses get released back at to see who’s interest it actually was.I can imagine that this review, like their emails, will require 10 working days to be replied to.
Hi David, I am sorry to hear about your experience with Gleeson. I understand your frustration and the inconvenience it has caused to yourself and your family. I have contacted our Operations Director and he will be contact shortly to discuss any further concerns you may have. In the meantime, our customer care department are available to contact via email customercare@mjgleeson.com and they will be happy to assist you further. Thank you
5/5
TrustpilotFriendly site team
I live at plot Sutton Heights with my family. We have a toddler, Theodore. I'd just love to pass on some feedback on his behalf in regards to one of the site managers, Alex. Everytime Alex passes and Theodore sees him, Alex always makes the special effort to wave to him or does something that makes Theodore laugh. Any time we have had a problem and Alex has come to fix it, he's always took the time and effort to go the extra mile with him. To the point now where Theodore goes to the window to look for 'Alex Builder Man'. I would just like to pass this appreciation on to you in the hope that acts of kindness are appreciated within your company. He is a real credit to you and it really does make the difference having staff such as Alex who go the extra mile to be kind like this.
Hi Beth, thank you very much for your review. We love to hear about our customers experiences. The feedback will be passed over to Alex and the senior team. Thank you.
1/5
TrustpilotDISGUSTING SERVICE THESE PPL ARE…
DISGUSTING SERVICE THESE PPL ARE RUNNING A SCAM IF YOU HAVE SENSE SAVE A LITTLE BIT MORE BUY SOMEWHERE ELSE FROM A BETTER BUILDER YOU WILL LITERALLY BE LEFT IN THE FREEZING COLD.
Hi, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
1/5
TrustpilotCowboy builders, don't buy from this company
Bought on Danepark in HullGood points = The sale of the house went smoothly, I was kept informed of each stage and the house was ready on time. The houses are well designed, I have the Kelly and the only thing I would change is the position of one of the light switches. The streets are well designed with houses spread out rather then squashed together.Bad points = Built very quickly so expect lots of defects. The promised aftercare doesn’t exist and there is no communication between staff and owners. I have had nothing but problems since moving in, the plumping was done so badly in my house I’m on my third plumbing leak. Within a month my kitchen floor flooded, because of bad plumping, it was dealt with straight away, however I needed a new floor, 2 months later Gleeson had still not sorted this, I had to take over dealing with the carpet company because Gleeson were useless, eventually I got a new floor. Some defects I had to nag and nag for 4 months to get sorted out. When I complained to head office, it took them 3 weeks to get back to me. I have had trees left in at the bottom of my garden that should of been removed as they are about to break my fence already, I have been told they will be removed but no communication as to when. I had another plumbing leak 8 weeks ago in my bathroom, which was sorted but I am still waiting for Gleeson to repaint my sealing and reseal my bath, I’m tired of asking for this to be done. Now I have another plumbing leak in my downstairs bathroom, this has been leaking now for 6 weeks, the plumber came did nothing, I keep asking for it to be sorted but get fobbed off each time, so now I have a sink I cant use. Honestly I’m exhausted at having to chase this company for the aftercare they promised, I completely regret buying from them, this was my first home and Gleeson have turned it into a negative experience. Once they have your money the customer service stops.Update 3rd November 2021: Rating has gone down to one star, 3 weeks ago i woke to find all my sewage all over my front garden, it took 4 days for the site to get a sewer man out, and the cause was down to the builders leaving a bung in the end of my sewer pipe so nothing could drain away into the main sewer, yet again another fail by gleeson, and not one person from gleeson has even apologised. Gleeson building sites are full of cowboy builders, save your money, buy elsewhere.
Hi Amy, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and our regional team and someone will be in contact shortly. Thank you.
5/5
TrustpilotGlad with my recent purchase
I understand the bad reviews but I am glad with my recent purchase. No issues at the moment. Sales and onsite engineer are always helpful.
Hi Ian, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Middlesbrough has the most, with 1,152 reviews rated 3.7 out of 5, followed by Blackhall with 1,045.
The five Gleeson Homes Tees Valley offices, by town:
