Gleeson Homes Tees Valley estate agents in Middlesbrough, Blackhall, Bishop Auckland and 1 more

★★★★★ 4/5

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Our gleeson experience

We are more than happy with our gleeson home, we reserved in february 2021 and moved in later that year on our expected date. We were kept very in the loop with our sales lady Karen who is an absolute asset to gleeson, I feel like without her this experience wouldn't have been as heart felt and personal as it was. When we moved in we did have issues I think you have to expect some sort of issues whether it's a new build or an old build but our issues were fixed in a timely manner except 1 which was irritating as it took 2 weeks i felt like there was no urgency to resolve this by site but the sales office and manager paid for an alternative until it was solved. We love everything about the style home we picked we have a huge under the stairs storage space and can even turn the bulkhead area into inbuilt wardrobes. Our garden is a good size for us, as is the house. My favourite part is our kitchen and picking what we wanted, I think I changed my mind 5 times in total so Karen Is a god send for allowing me to go back so often haha. Karen took care of us all the way through this experience whether it was good news or bad, weekly updates sometimes more as it felt she was just as excited as we were. Personally I have a lovely relationship with Karen and will be heartbroken when this estate is finished and she has to leave. I do think your experience with gleeson is dependant on area I've heard of many people with lists of issues not being sorted yet I'm very grateful ours hasn't been bad and I believe alot of that is due to Karen. We have our own 3 car drive way, we are allowed sheds within a certain size and have been blessed to have lovely respectful neighbours. My overall experience is great, I have referred several other people to buy with gleeson my brother is due to move into his house in April which is exciting. All in all I would suggest gleeson to friends and family especially any site where Karen is involved I think every sites needs Karen haha.

Cary · 15 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Absolute disgrace

Absolute disgrace, who ever done these houses are not qualified, sorry but you expect Snags put not full on big faults, I'm disappointed in all the work I have needed done in my home, this is my life savings gone on this house and it's rubbish, freezing,no proper drainage in garden no walls getting put in garden as told, the house is not even the same size as shown in show home, it was filthy when we moved in scrapping cement and mud from floors, I have a drain sitting on my porch roof going nowhere please be causious if you buy as I'm very disappointed total nightmare x

Pauline · 9 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Poor aftersales

I am a 1st buyer in Model Walk. I brought extra option for vinyl flooring. It turned out steep and uneven. Reported defect almost one month ago but still no follow up to finalise repair. Every time site manager told you a certain day their joiner will come but eventually no show.And main issue is they always try hard to not admire defects trying every excuse to reject your repair request. What a dodge builder.

Ken · 8 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Stay away

Absolute joke of a company, all friendly and happy to bend over backwards until they have your money. Still waiting for my driveway to be finished off over 2 years after buying the house, the rest of the estate is finished yet my house still looks unfinished. I still have flood damaged units in my kitchen from poor workmanship, changed numerous things myself as I got sick of waiting for them to be fixed. A 2 year old radiator has RUSTED at the fitting causing more water damage to my property, the guttering is hanging off and the front door has a draught so bad you might aswell leave it open.The complaints procedure is a joke, I have tried to escalate to head office and it just looped back to the same person I was making the complaint about so surprise surprise stopped in its tracks and heard nothing since, constant false promises before this and now my contact just gets ignored, if you want someone who cares about you as a customer go elsewhere.*update* still no contact despite the comment below usual customer service continues!

Stephen · 7 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 3/5

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We have bought tyrone two years ago and…

We have bought tyrone two years ago and I love this style of the house. Although, third bedroom could be slightly bigger and the bulkhead box could have been done a lot smaller, but despite this we still love our house. Customer service is great before you sign the contracts, once its done you have to pester people to get things done especially once you move in. We had no major issues, however, had few so I always had to ring head office to get it sorted. The only thing I am not happy about is the garden, I reported twice that it needs the drainage , but was told it’s normal for new builds and it will take ~18 months to settle. once that period passed and the problem was still there , they say it’s still ok as it was raining for few days so it can be expected. 😊 so again refused to sort anything out.

Karolina · 5 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 2/5

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Very little aftercare

Gleeson were really helpful when we first bought the sales and options part, after that it goes downhill. We have lived in our home for 3 years in April, and our street and driveway are still not complete despite gleesons completing the build of the estate 18months ago. Instead we are left with manhole covers which are unlevel to the road making ‘pothole’ like conditions, falling curb stones, grates that are full of dirt and building materials meaning water flows to the bottom creating a complete sheet of ice in cold conditions. Yet other builds have had roads complete within a year! They say they will build a park great! But will leave it covered in rubbish for weeks at a time ( yes this is currently still gleesons responsibility). I feel the shine has completely been taken away from our first home experience, I wouldn’t recommend gleeson.

Lorna · 4 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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We have lived in a Tyrone for 4 years…

We have lived in a Tyrone for 4 years and have had minimal issues. The snags we had at the beginning were dealt with by personnel on site

Hayley · 4 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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First time buyer

Just recently bought a Cork at Model walk, we are first time buyers and Aimmie at the sales centre has been absolutely amazing with us, always helping us and answering all our silly questions. It made the buying process a little less stressful. We’ve had a couple of snagging issues and Richard the site manager has been really helpful trying to fix them for us.

Sophie · 4 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Mauricia

Mauricia, the field sales executive at the northbeck development centre for Gleeson Homes in Bradford is very supportive with an extreme excellent customer service. We just have to reserve the rest of our comments about her because we can't tell it all. She is good and very professional.

Ibi · 4 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Brilliant experience

Brilliant experience. Diane my sales lady was lovely and answered any questions I had, also giving me honest advice regarding options choices. I’ve since referred my best friend who has now purchased a house with them too :)

Jessica · 4 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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5 star

So I have bought a Gleesons Kerry at Linkswood Park in Rotherham. I move in April. The customer service I’ve received from the sales executive Christine has been above and beyond! She’s always answered the phone and my emails to the best of the her ability. She’s always very informative! I’ve always received photos of my house showing me the progress. The house looks amazing from what I’ve seen so far! The craftsmanship of the work looks very good. I’m so excited to move in! I would definitely recommend buying from Gleesons!

Amber · 4 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Greencroft view

So happy with our new home on the Greencroft development. Sales advisors Dianne, Natalie and Lisa were fab and kept us informed every step of the way, always helpful and friendly sending pictures and updates. Since moving in we have dealt With Dave and Andy who again could not be more helpful. We onlyHad a few minor cosmetic defects which were resolved quickly and efficiently, and they always say hi whenever passing and checking all is ok! The site despite being under development is clean and tidy and I would recommend Gleeson to anyone looking for a new build home.

Rach · 4 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Amazing service from Sharon at Hill Top…

Amazing service from Sharon at Hill Top Park. Since I purchased my dream home she has been amazing, would definitely recommend.

John · 1 March 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Doesn’t deserve even 1 star

Doesn’t deserve even 1 star. Complete mis-sell. Cowboy company. Horrendous quality… divisional managers reply to my escalated complaint “Gleeson are lower cost houses so the quality and standard isn’t going to be there”. No aftercare, 2 year post buying customer service is a scam. You’ll wait 10 months for something to be done for someone with no qualifications to do a crap job and damage a further 3 things while on job. Stay away from this company

LAUREN · 28 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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If we could refund our house we would

If we could refund our house we would. In all honesty we have not had a pleasant or enjoyable experience since our purchase in December 2020. We were hopeful due to all the positive instagram accounts (be aware their brand ambassadors receive "thank yous") and didn't worry too much about the negative reviews...however: Our roof was built wrong, it should have the soffit vents exposed but ours are covered by bricks. Our windows are wonky.There's a gap in our dormer windowOur upstairs toilets were broken for MONTHSI could go on..........We have snags reported in November 2020 at our final inspection still outstanding October 2021. Our development has had issues since day one and at least two or three site managers in a year. There doesn't seem to be enough resources for them to fix existing residents snags and continue building the development, with new houses being their priority. I've been holding off writing a review hoping things would get better...Positives:The house style is niceWarm homeElectric car chargerNegatives:Snag listCommunication The customer portal - you upload a snag and have to chase for any action Shocking brickwork Hide behind NHBC as an excuse And before anyone says these are budget homes - what budget? It's £100K more than the last property we owned which was also a 3 bed.We thought this was going to be a worry free easy move and it has been anything but. Sorry Gleeson - but I'm at the end of my tether with it all now. Sort my roof out! I hope things improve but buyers beware - it might not be the stress free journey you think it's going to be. I will update my review if/when things change but for now - not a happy customer.13.11.2021 - no progress despite emails to Customer Care.11.01.2022 - still awaiting fixes24.01.2022 - no progress fed up of this house.27.02.2022 - no progress despite many emails and attempts on our behalf.

Matterson · 27 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 4/5

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Rainsborough Park - FTB’s

Moved into our new home back in December and I have fallen completely in love! Sharon has been nothing but the best in helping us throughout the whole process, and we cannot thank her enough! Since moving in, we’ve had a few minor issues, and the Gleeson team have been absolutely amazing in trying to get them resolved. Would highly recommend, especially for first time buyers. They made the process such ease and made time to explain anything we were unfamiliar with. Massive thumbs up guys, thank you for everything!

Chantel · 21 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Absolute rubbish!!

Absolute rubbish!!! Although we’ve been in our home for a few years. We’ve only been using our spare room really the last 9 months since our baby arrived! Today the handles on the door had decided to fail! Meaning that we could not get in to our baby! Luckily enough the monitor was on and I could see he was not in danger! We had to physically barge our way in! My partner is 6ft 2 and even he had a tough time time doing this! I feel sick at the thought if my baby was in danger! Awful doors from Gleeson!! Just be careful if you have little ones!! The door was closed as we have a cat and don’t want her in the room when my baby sleeps!

Nikki · 19 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Cowboy builders

The only reason they get one is for the sales team! Bent over backwards for us to buy the house but once you have it then they don’t care one bit! Terrible terrible after care, in fact they don’t have any. Once you comment on their social media they block you from commenting again so you can’t warn other people. Honesty I know they are cheap new builds but you will spend more rectifying all of the problems you have with their terribly build house. Pay a little more are go with a reputable builder.

Melanie · 18 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Completed 21/12/21 nough said

Completed 21/12/21 nough saidThey rushed it to get their bonus before XmasPaintwork appalling Doors didn’t open Electrics wrong fuses in them Lino cutBath cut Worktops chippedKitchen cupboards damagedToilet seat brokenShower not finishedNot cleaned filthy throughout Front door not finishedRoof not finished Garage roof not finishedExtractor fan kitchen not workingLino in bathroom cut too small/appaulingHouse in an incredibly bad stateWould never buy from gleesons or recommend them to anyoneThey have an incredibly low build qualityMy name is on the system Gleesons you have heard from me enough times following purchase. Macauley park Wexford semi detached Purchased 21/12/21Please check your records again

J · 18 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

If I had a negative rating I’d do it

If I had a negative rating I’d do it. Terrible company and when you put a negative comment on Facebook etc they just block you. They’re nothing but liars and there customer service is absolutely awful. Supposed to be 100% owner occupied but the house near me is rented . DONT WASTE YOUR MONEY!!! As per usual all they reply with is contact customer services. I have done this too many times I’ve lost count and half the time you don’t respond and when they do they just fob you off so the reply is exactly what I expected. NO I WoNT CONTACT CUSTOMER SERVICES !!! You’ve already got my complaints answer them

Customer · 18 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Such friendly sales team

Our Gleeson experience so far has been a total joy! That’s completely down to Lisa at Maccauley Park. We’ve shopped around and all the sales people we’ve met have been so rude and snobby but then we met Lisa! What a breath of fresh air! She’s been so supportive on our journey to find the right home and is always on hand to answer any question. She’s so friendly and personable and we cannot wait to reserve our home and watch it be built!

James · 15 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Moorland Green Chopwell

Moorland Green ChopwellWe initially were going to buy a Kildare and had reserved a plot. Rachael contacted us to say that a Renmore had became available and that she thought the size of the house would be more suitable for us. We thought this was very thoughtful and we’re touched that she’d taken the time to think of us. We have found all of the sales advisers we have met to be friendly, approachable and honest. Rachael and Jeanette have been brilliant with us.They are part of the reason we have decided to purchase a Gleeson home. A credit to the company.

Denise · 11 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Hays Park a tranquil place to be

We are in the process of buying a Gleeson home at Hays Park. Our sales lady Sarah is very approachable and never too busy to answer any of our questions as daft as some of them maybe. Paul the site manager and his team are great too. These people are contributing to making our home buying experience as smooth as possible. The area is lovely and is so peaceful. The house style we have chosen (kilkenny) is perfect for our needs and we will have a lovely back garden with lovely views. All in all a great experience for us buying our first home. I would definitely recommend Gleeson Homes to anybody who is looking at buying a new build.

Mary · 11 February 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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So far so good with Gleesons

So far so good with our Gleesons experience. The sales lady Shelley is just awesome, so informative and kind. She talks you through everything and if you need a breather from all the info then you can get up and plod round a bit or she is more than happy to book a few appointments in. Nothing was too much trouble and made our experience all the more positive. The site man, Rick, though quite quiet, easily knows the ins and outs and shows you everything in the house. And Tony the other site guy (dont tell him i thought his name was Tom for about 2 month lol) is just as amazing! So polite and no matter what i raise on the app he turns up smiling and willing to help! Nothing has been too much trouble for him even though i feel like an idiot with some of the little niggles i had raised. For example i had a loose switch socket in the kitchen which i called Tony out for, he just tightened it up with a screw driver and i felt like such an idiot as i could have done that lol but he did it with a smile and was polite about it. Secretly i bet he thinks im a crazy Yorkshire lass and probably refers to me as that pain in his butt but you wouldn’t ever know ha ha ha. So far my experience has been great and i would recommend Gleesons to anyone because of these 3 employees. They have made a wonderful family home for us and i am thankful for that! Will miss them when they leave :-(

Sian · 10 February 2022 · Gleeson Homes Tees Valley Blackhall