Trusted Agent profile

Gleeson Homes Tees Valley estate agents in Middlesbrough, Blackhall, Bishop Auckland and 1 more

3.7

★★★★★ Good

1,218 reviews across 5 offices and 2 platforms

Gleeson Homes Tees Valley has five offices, in Middlesbrough, Blackhall, Bishop Auckland (two offices) and Willington. Together they have 1,218 reviews on two platforms, rated 3.7 out of 5 overall.

Google logo

4.1 / 5

69

Reviews on Google

All 5 offices

Trustpilot logo

1,149

Reviews on Trustpilot

Business-wide

Our offices

Gleeson Homes Tees Valley's five offices, most reviewed first. Each has its own page.

Latest reviews from every Gleeson Homes Tees Valley office

Newest first, from every platform, with the office each review is about. First names only.

2/5

Trustpilot

I have owned a gleeson home for 3 years…

I have owned a gleeson home for 3 years now (2 bed Kerry) the actual house i am happy with. However the aftercare is terrible, 2.5 years to fix a defect reported on the day of purchase, false promises like will be there dot on 8am (no show) i think if they fix the aftercare they will have a good business model, however as it stands if someone asked me would i buy another gleeson home it would be unfortunately not due to the after care.

Colin · 26 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Colin, thank you for your review. We understand that our assistant site manager has been in contact with you today to understand more about your concerns, and has confirmed that the issues have now been resolved. However, we would like to apologise that we were unable to rectify the issue with your front door on the first attempt, but are pleased that the issue is now sorted. Thank you again for your feedback as this is important to us as we look to deliver our service offering still further.

5/5

Trustpilot

This review is for the reservation…

This review is for the reservation process.. Victoria our sales advisor was absolutely wonderful. She guided us the best she could through out the process. The reservation process was smooth and overall the sales advisor is very approchable in case of any issue.

First · 23 June 2022 · Gleeson Homes Tees Valley Blackhall

1/5

Trustpilot

It’s crazy that Gleeson homes has taken…

It’s crazy that Gleeson homes has taken 6months to fix my garden. They have recently started work however they ripped the fence out my garden three weeks ago and it’s been left like this. No one knows when this work will be done or completed my driveway still hasn’t been fully finished it’s appalling. Gleeson homes need to sort out my garden, driveway and the smelly drainage. Have not really enjoyed my new home since moving in. No one really cares once you get the keys. It’s promises after promises. I’m absolutely sick of it. My garden is not level. The fence is of poor quality with massive gaps and no privacy. Sort this out!!

Natasha · 21 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Natasha, thank you for your review. We are sorry to hear about the experience you are having with Gleeson and the issues in your new home. So we can look into this further for you and rectify these issues, would you be able to email our Customer Care department on customercare@mjgleeson.com with your full name and development please? Regards

5/5

Trustpilot

Reserved our dream new build property…

Reserved our dream new build property with Gleeson Easter 2022. I can honestly say every step of our journey has been so easy and simple, gleeson ( especially our sales exec Victoria! ) have taken the stress out of buying our first home. Expected completion end of this month so very excited to get in and start making our house a home!

Mollie · 20 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Mollie, thank you for your review. We love to hear about our customers experiences and are happy that you have enjoyed your first home buying experience with us! We hope you love your new home when you move in. Regards

5/5

Trustpilot

Gleeson Kilkenny 2022 - bought through Forces Property Direct

We reserved our Gleeson Kilkenny in February 2022 with the help of Forces Property Direct. From the moment we reserved our plot, Adam (Sales) kept us fully informed of the progress with our build, helped us pick our options and answered any questions we needed advice on. We completed in May 2022 instead of June so we were pleasantly surprised to be moving into our new home earlier than planned. We picked up a couple of small things on home demo day which were sorted before we moved in. This really set the precedent for things moving forward and Simon (Site Manager) has been extremely helpful throughout the whole moving-in process. Any issues we've had, he's rectified straight away, nothing is too much trouble for him. We are now almost a month after moving in and are very happy in our new home at the Sutton Heights development, a huge thanks to Adam, Simon and Dan, they are a credit to Gleeson Homes. *An added note, all of the issues we've experienced have been minor and just small things you might expect with a new build home.

Abigail · 20 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Abigail, thank you for your review. We love to hear about our customers experiences and their home buying journey. We are happy your issues have been rectified quickly. Your feedback will be passed over to the team, they will appreciate it! All the best in your new home. Regards

4/5

Trustpilot

It was exciting to reserve 2 bed…

It was exciting to reserve 2 bed property with Gleeson, booking process was really smooth and supportive. Great thanks to Victoria for making it easy. I was just little disappointed on 2 things1. No carpeting/ flooring is included in new built home otherwise expectation was home should be ready to move in.2. House extension conservatory is not permitted that in my case was desperately needed. It is starting stage,i am hoping journey with Gleeson will be as per commitment with completion and hand over in time.Thanks,

Aasma · 19 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Aasma, thank you for your review. We are pleased to hear you have had a positive experience so far reserving your new home and we hope you continue to do so. Kind regards

5/5

Trustpilot

Junaid Hussain

I have had the pleasure of knowing Mauricia since we reserved at Northbeck Grange. I have always found her to be a dedicated, trustworthy and conscientious individual. I believe she is remarkably intelligent, self- determined, and always goes above and beyond, in all aspects of life. Mauricia has always remained a strong and level-headed individual, striving to provide the best for her, and those whom she represents. The sales executive team provided a great service, Mauricia in particular at Gleeson homes Northbeck Grange. She was amazing, supportive, polite and very welcoming when we had our first appointment. She went above and beyond to help us secure a home at Northbeck Grange. Maurcia is definitely an asset to the company and always a pleasure to be dealing with her. Just want to say a massive thank you.

Hafiz · 17 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Junaid, thank you for your review and your kind words. We are glad to hear you had a good experience at Northbeck Grange. Your feedback will be passed over to Mauricia, she will be very grateful. Kind Regards

1/5

Trustpilot

DO NOT BUY A GLEESON HOME!!

DO NOT BUY A GLEESON HOME!!! Worst experience of my life! Worst company to deal with, they just want your money and then wash their hands of you. So many issues from the reservation of our plot. They lie, cover things up and worm their way out of everything. If I could go back I would NEVER have purchased a home with Gleeson! Save your money and look elsewhere. The workmanship of actually building your house is shocking! Some of the poorest work I have ever seen in my life! AVOID AVOID AVOID!!!!!

Jessica · 16 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Jessica, thank you for your review. We’ve received your emails and can confirm that the regional team will contact you directly on this. Regards

5/5

Trustpilot

Friendly, quick and reliable.

So far do good.We fell in love with one of there properties in Halifax, and placed an offer there and then.Everything happened at pace, and we where supported the entire time. Our sales rep went above and beyond for our hand over that outside of her control was delayed.Additionally the level of tentativeness we have had after moving in can not be faulted.We had a great experience.

UK · 16 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi, thank you for your review. We love to hear about our customers experiences and their home buying journey. We are glad you love your new home! Regards

1/5

Google

If Gleeson Homes was a meal, it would be an undercooked steak, with raw chips, and a peppercorn sauce made of tomcats wee. I honestly wouldn't have one of thier houses for free. I'm not saying this to be clever or funny. I honesty have seen the amount of no love that goes into building these houses, and the fact they build in such rough areas in cities and towns just puts me off in an instant. I'm sick of tiling these 'council houses' because you can all do better. Atrocious builder. Fact.

Richard · 15 June 2022 · Gleeson Homes Tees Valley Middlesbrough

2/5

Google

Nice sized houses, extremely poor management of snags. After almost a year still around 20 snags outstanding. Quality of the plaster and decorating is the equivalent of a toddler's skills. Quality of the roads are appalling. None existent customer care

Oliver · 15 June 2022 · Gleeson Homes Tees Valley Middlesbrough

5/5

Trustpilot

Hilltop Park, Rochdale

We have recently reserved a property at the Hilltop Park Development. The process has so far been positive. Sharon in the sales office is very friendly, knowledgeable and professional. Sharon is a credit to Gleeson!We are looking forward to continuing our process with Sharon and moving into our new, forever home in the future.Its been a long wait but finally its happening.Thank you so much.Anthony & Bernadette Parker

Stacey · 13 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi, thank you for your review. We are pleased to hear you have had a positive experience so far with Sharon at Hilltop Park and we hope you continue to do so. Kind regards

5/5

Trustpilot

Excellent costumer service by Mauricia …

Excellent costumer service by Mauricia Shea.Mauricia is very brilliant, caring and professional. She helped us to have a better understanding of the housing process at gleeson homes. The extra support she gave us was amazing and helped me and my wife through such a stressful time. My wife and I will highly recommend gleeson homes and it’s costumer service.Fernando

Mr · 13 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Fernando, thank you for your review. We love to hear about our customers home buying journey. We are pleased to hear you have a good experience with Gleeson and Mauricia supported you and your wife throughout your journey. We hope you love your new home! Kind regards.

1/5

Trustpilot

Honestly

Honestly? Shocking. With a two year warranty on the house. Still nothing will get repaired or fix. As emails indicate they “assume” it’s the home owners fault. - ceiling came through (my fault) - patio doors (15 months in. Now having a 3rd party come out and fix again) -master bedroom windows faulty. -front door faulty - 4 radiators fell off. -brickwork shocking. -bathroom tiles came off when I was in the bath. -(declined to fix so had to fix and pay myself) PLEASE DONT GO WITH GLEESON. ITS NOT WORTH, the hassle, time and money wasted. My site has had about 4 site managers. With these problems they lied about someone having a “7 hour check” on the house. Mine was actually missed. There was only 3 houses built at first and couldn’t be bothered to check mine. I was away with work and family members had to grab the keys. They didn’t realise they had to check the property with great detail. It’s a shame, everyone in my estate is complaining and nothing is being done.

Mr · 6 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi, thank you for your review. We have followed this up with our site team who have confirmed that there is no outstanding issues. If you have any further concerns you would like to discuss, please contact us on customercare@mjgleeson.com or log on to the My Gleeson portal. Regards

1/5

Trustpilot

I'd give less than 1 star if possible

Update: if you see below gleesons have apparently contacted me... No one has contacted me and it's just one more lie from this cowboy company - AVOID!!We bought our house just over 12 months ago on the Carlisle Park site, with so many problems I'm surprise the house is actually still standing at this point but that still hasn't really been dealt with and I doubt it ever will. Onto the newest addition to the Gleeson cowboy builders saga, they recently came and block paved the bottom of our road and were meant to be repairing the rest of the road after all the residents had complained about the state of it for over 12 month. And nothing was done. So the spent just over a month block paving and granted the block paving is spot on, however, in the process of block paving the ruined at least a dozens people's front gardens and left the rest of the road looking like a war photo from Ukraine! (Roads are probably better there) They have now proceeded to repair the front gardens in the same fashion that they "repaired" the road and when it's been brought up to the fantastic site manager he's proceeded to ignore everyone or block them! And then deny all knowledge he knew about the state of the road, I'd just like to add the site office was at the end of the road for 14months with a direct view of the road. It's about time Gleeson actually employed some decent knowable staff that will actually help residents rather than denying all knowledge so they look good to the directors on LinkedIn.

Kyle · 6 June 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Kyle, thank you for your review. We understand that our regional team has now been in contact and are addressing any concerns you have directly with you. Thanks again for raising your concerns and allowing us to address them. Regards

1/5

Trustpilot

Ruined my garden!

In January you finally block paved our road. However you then noticed our garden was lower than the new level of the road, so today i came home and you have dug out the bottom of my garden and filled it with bark! What the hell! It looks awful! I cant believe you did this without consulting us! The propper thing to do would have been to higher the turf, but I imagine that would have been to much effort for your cowboy workforce! Absolutely furious and disgusted at what you have done to my front garden!!

Melissa · 27 May 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Melissa, thank you for your review. We understand that our regional team has now been in contact and are addressing any concerns you have directly with you. Thanks again for raising your concerns and allowing us to address them. Regards

5/5

Trustpilot

Excellent service

Excellent service. Staff are very caring and professional. Wenda is brilliant! Keep it up, Wenda.

Muhammad · 21 May 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Muhammad, thank you for your review. We are glad to hear you had a good experience with Gleeson and we hope you love your new home! Regards

5/5

Trustpilot

First class service provided

Have to say ... what a brilliant experience it has been buying my house trhrough Gleeson Homes. Helen has been 2nd to none and has kept me update and very well informed throughout.... thank you and grade A service provided.Regards Ged Carabini plot 2 birch green

Ged · 20 May 2022 · Gleeson Homes Tees Valley Blackhall

5/5

Trustpilot

I’m so delighted with my beautiful…

I’m so delighted with my beautiful Gleeson home at Holbeck Park I purchased last year I was so happy with the service they provided, they were a few problems to begin with but half way through my journey sales executive Deborah Joined the company, and went that extra mile to help me, she gave me regular updates on a daily basis, she even called me on her days off to give me updates which made me happy. The support Deborah gave me made me relax a little knowing a could depend on her to help me through such a stressful time. I was so happy with the service she provided I bought her lots of Prosecco & flowers to say thank you for all her hard work. 🥂🍾 I will highly recommend Gleeson Homes to anybody. Adam NedbalPlot 8

Adam · 15 May 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Adam, thank you for your review. We are happy to hear that you love your home and had a good experience at Holbeck Park. We will make sure your lovely feedback is passed over to Deborah. All the best, regards.

5/5

Trustpilot

Debra at Carrwood Park

Fantastic experience with Gleeson Homes. Our point of contact is Debra, who has been nothing but friendly and supportive throughout the whole experience. We still have a long way to go but i don't think will be able to get through it without Debra's guidance. Such a pleasure to deal with and such an asset to Gleeson. I feel her work should be recognised more!

Jon · 6 May 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi, thank you very much for your review. We love to hear about our customers journey. Debra will appreciate your kind words. We are glad to hear you are enjoying your home buying experience with Gleeson. We hope you love your new home when you move in. Regards.

5/5

Trustpilot

Debra - Amazing!!

We have recently reserved a Kildare at Carrwood Park. We picked the development at the beginning of the year and awaited for our chosen plot to become available. As soon as it did we managed to reserve with Debra and she has made the whole experience so pleasurable, stress free and we’ve felt completely at ease! We can’t wait to move in and look forward to liaising with Debra throughout our journey.

Greg · 6 May 2022 · Gleeson Homes Tees Valley Blackhall

Agent replied · 13 June 2024

Hi Greg, thank you for your review. We love to hear about our customers experiences and their home buying journey. We hope you love your new home when you move in. Kind Regards

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Gleeson Homes Tees Valley

Which Gleeson Homes Tees Valley office has the most reviews?

Middlesbrough has the most, with 1,152 reviews rated 3.7 out of 5, followed by Blackhall with 1,045.

Where are the Gleeson Homes Tees Valley offices?

The five Gleeson Homes Tees Valley offices, by town:

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent