Gleeson Homes Tees Valley estate agents in Middlesbrough, Blackhall, Bishop Auckland and 1 more

★★★★★ 1/5

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Constant smell of raw sewage in house

We bought a Kildare in Field Court, Milfield a year ago and have 3 problems that we cannot get resolved. Our en- suite shower constantly has a smell of sewage coming up the water drain - it would seem there is no ‘s’ bend. Gleeson have fobbed us off with various explanations which are pure rubbish many times but every time we get a problem there also seems to be a problem with the main drains/sewers. Once they are cleared out the smell goes away. We have now had this again for the past 3 days and don’t know how to proceed. It would seem this is never going to be fixed and we will have to live with smell of sewage.Our back garden also collects water near to the house whenever it rains and the area is constantly saturated We were told that they would dig us a ‘French drain’ which would solve the problem-the site agent confirmed he was was going to do this - but 9 months on still nothing has happened and there is no-one on site. We have put this on the My Gleeson app 6 times now and it keeps getting closed down when the work hasn’t been done.We were told months ago that the road and paths were going to be finished but they haven’t been touched . Unfortunately I have to concur with the other reviewers - Gleesons aftercare is so bad it’s non existent

Sylvia · 18 August 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 3/5

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Happy but not great.

We bought a Gleason home about a year ago now and overall the experience was okay. Before moving in the timeline set by sales was unrealistic and I did say I wished they had just been honest with us so we could have prepared better than living with parents for 6+ months. This caused us to also need to extend our mortgage, if we had known earlier this would have been a smoother process. We understand there are delays with a lot of things but they took on the feedback well. However, once the house was ready the sales person stayed late so I could be shown round after work and went through the list of snags with me. The list of snags was not huge (I have known people from other new building companies have triple the amount of snags) and a lot of it was extremely minor things. However, when moving in they corrected a lot of the snags quickly and we were happy overall. I think things shift once you have been in the house 2-3+ months as the aftercare leaves a lot to be desired. We have had a few remaining snags rejected but as soon as we mentioned these were unfinished ones from moving in they were approved and awaiting to be resolved. Once being in the house about 6 months I think the snags are put on a queue which take on average 4 months to get resolved (not timely at all) and you are left being ignored for a significant time of that. However, in comparison 90% of new build providers are all the same. The aftercare isn’t a priority as they need to pick up the delay of the houses being built etc. But getting some response from someone would have been nice. The house is laid out really well and we have lots of space front and back. But some silly things seem to go amiss, such as being in front of a public path but only having a knee high fence just makes you wonder why sometimes. We have raised this and they blame the council, however, from speaking to the council the fence hadn’t been raised for approval by Gleason at all. Again, would have appreciated some honesty here. Lovely house so makes you wonder why they can’t do the minor details, shame really.But overall happy experience, as knowing the reputations of new builds we did quite well with limited snags and only 3 month delay.

Lilly · 8 August 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Call for viewing but nothing to sell

The women called for have a viewings, but when arrival, the women said all has been sold out and nothing to sell at this moment. She also said nothing arranged for our viewing. It wastes our times and petrol…, the office there only she, I don’t understand why she called for a viewing but nothing to see after arrivals. That’s horrible.

Rain · 5 August 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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2015 bulid Absolutely terrible the site manager…

Absolutely terrible the site manager had no interest in quality for example my front door had dents everywhere on it and I mean big ones I told him this and his reply was "all door come with dents " and walk away from us .. every wall in the house is not level. cracks in the ceilings .. the stair rail is not to building standards as it traps your hand when walking up the stairs .. absolute cowboys .. DO NOT BUY FROM THESE EVER !!!!

Lewis · 1 August 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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IF YOU WANT A PEACE OF MIND THEN AVOID…

IF YOU WANT A PEACE OF MIND THEN AVOID GLESSON.Moved into my property in December 2021and the bricks to my garage its in a complete MESS, I spoke to the Site Manager and he said this happens because it was built while it was raining ( that's none of my business) it just need sorting out and he promised to get it sorted. I showed the garage to the customer service team Manager and she agreed with me it need sorting out and advise I raise it on myglesson which I did but to my surprise it was decline with a comment not a defect as advised by same site manager who promised to get it sorted for me in the first place.I had no Internet for few months as Glesson haven't done the right thing with the council and Glesson advised to get a dongle and they will cover my monthly cost if I send them the invoice . Sent the invoice to the customer service team for months and still haven't got the money back, sent an email to Customer service manager and still nothing have been done.Raised an issue with socket not working in my kitchen only for a gentle man to turn up few days later and couldn't fix it but told me his not an Electrician and his just been ask to come check it. Still waiting for someone to fix it till date. Glesson is a complete waste of time !!!! SAY NO TO GLESSON

Olalekan · 1 August 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 4/5

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Our Kildare at Hardwicke Place

We have bought a Kildare on the Hardwicke Place. The sales Team is very helpful and are very easy to work with. We have got a snagging list, but this has not been able to be completed as yet, this is due to us asking the team to hold off until we are in a better position for them to come in and do the work needed. The site manager and his assistant have been very accommodating and helpful, and even the workers on site have been helpful.What I would say is though the reason we have not put 5 star is due to the cheapness of some of the items in the homes, i.e. the sinks are very low-grade stainless steel (I do know that they have recently changed the speck on the homes and the sinks are a better standard). It does appear that the standard of the sites is very dependent on the site manager and his team, they are all very different even though it is the same company.We visited our son on friday when he too got his keys for a Gleeson home and the cooker was not wired in the hot water did not work and the house was handed over when it had not been cleaned. They also told him he would have a boundary fence around the garden, he would have to do the dividing fence, now they have told him they are not putting a fence around the boundary as there is a wall: NOT acceptable.So like I say it does depend on the team on the individual sites. On our snagging list we put about paint being on lights and heat detectors, but a bit of hot soapy water and a cloth soon brings that off; think about what needs to go on a snagging list and what doesnt cos its going to be cleaned by you before you move in anyway????I would and have refered Gleeson to friends and family, its what is says on the tin, affordable homes for all. If you want everything incuded and whistles and bells go to the builders that provide that and pay what they are charging.

Nigel · 1 August 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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No Building Regs registered with Council

After hearing several house owners have had problems selling Their Gleeson Home due to tge local Council not being sent the Building Regs ... I decided to check for our property and yep as suspected our Council hasn't received them for our property either.Our experience with Gleeson was all sunshine and promises till signing on the dotted line.Then there were several changes of site Manager and none seemed interested in the issues we had.I wouldn't buy with them again.

Jayne · 31 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Louise, Gleeson Homes Sales Executive.

Louise is professional. We always experience excellent customer service we ever had from Louise. Apart from quality and location of the Northbeck grange development centre, the unexpected services we received from Louise and others were part of why we are recommending Northbeck Grange, Bradford, Gleeson Homes to our friends and family to buy.Thank YouIbi & Liz

Ibi · 29 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Excellent Service from Mo, Gleeson Development Manager

Mo, Gleeson development manager is energetic, very good in getting things in order and we can vividly say he has the 100% ability to work collaboratively with customers at all times according to what we saw from him and received. Therefore, we are happy about the services we are receiving from Gleeson Homes through Mo, and others.Once again many thanks Mo,Ibi & Liz

Ibi · 29 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 3/5

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We are in the early stages of buying a…

We are in the early stages of buying a gleeson home in the North East, we managed to get the plot we wanted with a 4 bed detached and a double garage.....we were over joyed.....speaking with the girl on site who was OK but what made me think was when we had a site visit I had asked for a access door to be put in at the real early stages and they were still building, when I asked her about the door (and I know it can be done afterwards) she said they would just take the bricks out which is not the way to do it.......from there I have found these reviews on here and they have proper put me off.....to give Gleeson 230k of my money (cash sale) and to have some of these problems with no where to go afterwards...........I'm just about ready to pull out which is a shame, but rather that then to be fobbed of and lied to cause that will put me over the edge for sure

Stewy · 27 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Outstanding is the only word I can use…

Outstanding is the only word I can use with regards to my experience of Mauricia. From the moment I met her, the service she has provided me has been exceptional. From prompt responses to requests done in person and on the phone, she has kept me well informed. She not only has professionalism but a very caring nature in my opinion. She really has taken my personal circumstances into consideration when providing me with support. I would never hesitate to recommend her and feel she is a true asset to Gleeson. Thankyou for your help, it truly is invaluable .

Manj · 21 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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HOUSE FLOODED

After 11 months of living in a home you dont expect it to flood. On the 23rd of April the downstairs of our home flooded in the middle of the night, about 2-3 inches of water covered the whole of the downstairs floor. This came from the pipe under the kitchen sink (under the stoptap), which meant mains water flow was gushing from the cupboard. Gleeson took no liability for this and left it up to us and the plumbers insurance to sort. We wasn’t offered any alternative accommodation as they saw our house as ‘liveable’. It got to the point where we had no other option than to get a solicitor involved to even get any help from Gleeson. In fact.. they wanted to clean our carpets (which we had already vacced 175 litre of water from) so that we could save the carpets 😡 The solicitor told me we was well within our rights to take this further as Gleeson should be responsible for their subcontractors actions. This been said, they then agreed to bring a company in to replace the skirting boards, door frames and doors - which they have done. We are still no further with the insurance company, and have ended up paying for the remaining repairs and furnishings ourself. Its so expensive to furnish a house in the first place - nevermind doing it all again 11 months later. All in all.. Gleesons after care is completely disgusting and you cant rely on them for anything. Not even an apology. Moral of the story.. always know where your outside stop tap is, because if we didnt it could have been a whole other story. Disgusting.

Anna · 21 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Think before you sign up for anything- read all reviews first, they are true!

Would not recommend a Gleeson home to anyone. We have issues from Oct 2020 that still have not been either addressed or resolved. The sales process service is second to none but once they get your money, aftercare service does not exist. The quality of the fixtures and fittings are cheap and we have had to already replace things less than 2 years later.

Debbie · 21 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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To the Back bone Mouricia, the Smart Louise and the master of all buildings Mo.

To the Back bone Mouricia, the Smart Louise and the master of all buildings Mo. Very positive experience. If it was not for Mouricia We wouldn’t have owned Liffey today at Northside. We waited for the site for a whole year and witnessed Gleeson put up the first stone. As always we are still excited for our new house. Mouricia and Louise responded back to my queries promptly helping in smooth operations. Mo is a great guy and deserves alot for his understanding and hard work. Louise is great situational handler. James the CEO of Gleeson is a down to earth and decent guy. Mouricia deserves a place in top benches of Gleeson as she posses great team leading skills. Many thanks to the entire Gleeson homes team and for serving us. I hope they will work on their after services too. Five star. Urshia & Faisal

Prince · 19 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Not even a 1 star experience!!! if I could!!!

I have had a terrible buying experience from Gleeson homes after the sales agents I was dealing with telling me lies to get me to sign on the dotted line. I think it important to give people a chance to put things right before giving them a pasting on a site such as this, so lets see if Gleeson homes decide to do the honourable thing and contact me to sort out their mess caused by them taking their own sweet time to sort a major problem with their attempt to sell me a house. Check back in a few days to see if Gleeson decide they want to help me or just decide not to do anything. I'm encouraged to write a review based on the fact that over 90% of people will read review sites before they decide whether to buy or not, and lets face it, only 1 person has to decide NOT to buy based on my review, and they would be out of pocket quite substantially, which I am NOW, thanks to their deciding to take their own sweet time to deal with my house purchase which was all supposed to happen within about 1 month... I will reveal what exactly they have lied about to me if they decide not to help me. I can also prove all of the allegations I am so unhappy about with FACTS NOT HEARSAY, AND WITNESSES..

Mark · 15 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Bought a Fergus at park Avenue

Bought a Fergus at park Avenue what fantastic service we have received from the sales staff Tammy head office staff and of course the builders and the site manager. I think people need realise its a man made product and there are going to be problems but most of them are being sorted now. We have really enjoyed the whole experience and are very happy with our Gleeson home. Gleeson should be very proud of the staff that work or support the park Avenue Development as the sales manager and Beth and Tammy was helping with the cleaning to get a house ready for a customer was lovely to see the support they give. Also the site manager is very approachable and helpful.

Adam · 13 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Louise Bhogal Northbeck Grange.

Louise Bhogal Northbeck Grange.I had the best experience here with Louise she been guiding me all the way through fromChoosing my Plot to buying and adding furniture :).I think without her I’d be lost specially when am working 6 days and she worked well with me booking me in the times that best suited me. Keep it up! Sarah & Hassan

Sarah · 11 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 4/5

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Debbie and sue were amazing and made…

Debbie and sue were amazing and made sure we got our dream home and actually cared and would give them 5 stars all day long.The reason we can't is because of the people above sue and Debbie who only care about profit and not about customer satisfaction and actually gave us extra stress we didn't need .So a huge thank you to sue and Debbie but as for the fat cats at the top of gleesons a not so big thank you.

Warren · 11 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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If only you could turn back time

The process picking Plot and house was very nice sales lady nice and very helpful loved picking carpets extras always kept up to date then day of exchange came our money went to gleeson homes all down hill from there we still waiting for things to be fixed lads on site are brilliant but put under far to much pressure and are giving the cheapest crappest materials to "fix" your dream home! Once your money has gone to them you are forgotten about the amount of people unhappy is unreal we felt like it was just us but then you get to know people it's really sad they just don't care! If we knew it be like this we would never of got the house!

#ca2 · 8 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 4/5

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Rainsborough Park, Knottingley

Very smooth process of purchasing a 3 bedroom Lisburn at Rainsborough Park. Sales rep Sharon was amazing at responding quickly and answering questions that we had.Would recommend Gleeson as the houses are really lovely. Excited to move in!

Zaneta · 1 July 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Mauricia and Louise - northbeck grange

Me and my partner recently purchased a beautiful home in West Yorkshire at the northbeck grange site. I would like to thank Mauricia and Louise for their hard work and helping me and my partner as first time buyers through our home journey. They have been excellent and provided good communication whenever we have needed to ask anything regarding our house they have been kind enough to call us in for a chat and go though things with us. We couldn’t have asked for better sales assistants. Louise was like talking to a friend she made us feel so welcome. Thank you for all your help and a big thank you for helping us through this stressful time. Zaynab rangzeb and Mohammed adris PLOT 12

Zaynab · 29 June 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Thank you Adam - Sutton Heights

Adam is definitely an asset to the company and always a pleasure to be dealing with him. Just want to say a massive thank you..Excellent costumer service by Adam WatsonHe helped us to have a better understanding of the housing process at Gleeson homes. The extra support he gave us was amazing and helped me and my husband through such a stressful time.Yes we have had problems which comes with every new build property but Adam have been quick to fix for us, before moved in! He has passion for his work not just through you into a corner after given keysI would highly recommend Gleeson,PLOT 115

Simone · 28 June 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Great customer experience

Great customer experience, Alicia from Sales is very helpful, cooperative and very responsive. The house I bought is at affordable price, good location and we are being contacted regularly about the progression of the construction. I've been informed by a friend who previously bought a house from Gleeson and they have come access some minor defects after moving in, defects are always found in all new houses no matter the builder, but Gleeson dealt with all issues professionally and won't close a case until you're satisfied. I personally recommend Gleeson Homes

Mohamed · 28 June 2022 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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not good at all

Rating only, no written review.

Sally-ann · 27 June 2022 · Gleeson Homes Tees Valley Blackhall