Gleeson Homes Tees Valley estate agents in Middlesbrough, Blackhall, Bishop Auckland and 1 more

★★★★★ 1/5

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Terrible service.

I am buying a house from Gleason, but I am also in the process of selling my house. I was given an estimated date completion date of May - July but the house is ahead of schedule so they are now demanding we exchange and have given me a week or they will p the house back on the market. This comes less than a week after accepting my payment for the extras that is non refundable. I just need a few weeks for the paperwork to go through but they won’t budge at all.Terrible service, terrible company. Do not buy a house from them.

Steven · 18 March 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 2/5

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It could’ve gone smoother

The experience of buying my first home from Gleeson has been unnecessarily stressful.At the date of the final demonstration I noticed some defects which I logged into MyGleeson app as I was told. But it took them almost a month to take notice that too after calling them numerous times. It’s been over 6 weeks since I got my keys and I’m still without internet because they have some infrastructure issue with the development.The sales office is only helpful when they are selling you the property but once it is sold they couldn’t care less about anything. Same goes for the customer care team there is no communication from their end, you always end up chasing them.

Muhammad · 17 March 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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I moved into my new Gleeson home 8…

I moved into my new Gleeson home 8 weeks ago and I am very delighted with everything. We have had a few small snags which have been dealt with very professionally and very quickly. All the staff are very friendly, helpful and nothing is a problem for them. I can definitely recommend Gleeson Homes after my experience.

Rosamond · 17 March 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Excellent service

Excellent service from initial contact, reservation and all the way through to snagging and handover. Had a minor query with confusion with our electrics options but was quickly and satisfactorily sorted out. Cannot fault service and response. Quality of build is most impressive, we’re extremely pleased and have no problem in recommending Gleeson. Love our house and where we have moved to.

David · 17 March 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Gleeson's are the worst..

Gleeson's are the worst..problem from start to finish since moving in, we regret buying this house so much. The main issue is the drive way, which gleesons have known about since day 1, it doesn’t only look terrible but it’s been damaging both cars as we can’t physically get onto the drive without it scraping ridiculously underneath. This got to the point where we actually had to drive onto our grass at an angle which now has tyre marks all over just to get onto the drive. My lease car has now gone back & Iv been told there are things underneath my car that has to be repaired which I will be billed for & it will be passed onto Gleesons! (I did work Gleesons but clearly they never gave a crap) We’re still waiting on someone to come and sort the shower, someone came out and said ‘it’s up to Gleesons standards’ yet someone else came out (not gleesons) & said it’s not fitted to manufacture spec so something needs changing otherwise it could burst our pipes. The issues are continuous. Paint work is horrendous, door handles come off, didn’t have hot water at the start, freezing cold coming in from vent so we lost all heating.. this has all been in the space of 5 months! I feel you spend so much money on buying the house & it’s not even up to standards.. do not buy a Gleesons home!!!!!

Emma · 3 March 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Love my Kilkenny at hays park Staff are…

Love my Kilkenny at hays park Staff are so friendly and helpful I cant understand what the negative reviews are about from start to aftercare no complaints

Julie · 26 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 2/5

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We bought a house in Sheffield

We bought a house in Sheffield on a new development. At the beginning everything was great, nice house good price. By the time we received the keys and started reporting problems, we found some things to improve at the final inspection, but they weren't serious issues, then, when we managed to deal with the internet, we started reporting other smaller and larger issues. Honestly, at the very beginning, an employee quickly appeared and started to repair and here was the first problem, everything was repaired with silicone, after some time water started to leak from the main valve under the sink and flooded the cabinet, destroying it. it took about 2 months to replace them they did it sloppy using non-original parts because I couldn't fit the dishwasher under the sink. At the very beginning, I reported many faults, from a scratched glass to poorly arranged tiles in the bathroom. Contact with customer service, I'm sorry, which does not exist, the messages that I left unanswered and in the end the faults that I reported at the beginning are now classified as those that I did myself and they do not take responsibility for them. Overall, I do not recommend it, it's a pity your nerves and money. The house is very nice, the project is great, and only so many positive things, later it is only worse, a promise that something will be fixed, the contact number to the person from the customer service office always ends on the voicemail completely ignoring the problem .....

Lukas · 26 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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The house is excellent value for money thank you Gleeson’s.

The house is excellent value for money. The workmanship and materials used is top class . The after sales service has been unbelievably helpful with nothing being to much trouble for anyone . We extend a special thank you Charlotte and Allison in the sales office, Dean on site worker and his son Reece and on site manager Jeremy . Our moving in was made so easy with so much help from all the people mentioned.

Christopher · 25 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 3/5

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Great service from sales team

Great service from sales team. Unfortunately we've had a lot of issues with the house such as leaking pipes onto kitchen ceiling, door wouldn't lock properly, paint splashes etc. So we were not as happy with the finish of the house

MRS · 25 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 4/5

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Great experience some slight delays but…Balderstones

Great experience some slight delays but overall great . Very happy with the home

Steven · 25 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Overall I've been very happy with my…

Overall I've been very happy with my home and the service provided by Gleeson homes. I moved into my home in December 2020. I had a six month build delay due to covid, so nothing Gleeson could do about that, but they really pushed on with the build and ensured I was in before Xmas. Really happy with the finish of the house and only 4 really minor snags- all resolved now. I think Gleeson homes offer fantastic value for money and gave me the chance you jump on the property ladder soon! My monthly outgoings are now so much less than when I was renting. Highly recommend!

Antony · 25 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Acklam gardens site - mortgage

I have recently just purchased a property in middlesbrough and the lady who helped me from start to finish called linda was absolutely superb, she is a credit to herself and gleeson homes themselves.Fantastic hard work from linda to help us through the mortgage application and was always the backbone of the process.Highly recommend!

Daniel · 24 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Our dream first home...

We moved in to our Gleeson home (Tyrone) about 18months ago and couldn’t be happier. This is the first home we have owned and we love it. You hear bad stories about ‘New Builds’ all the time but honestly we don’t have anything bad to say about Gleeson. From the moment of us putting our deposit down to getting the keys we had been fully informed every step of the way, and it completed on time! Any little snags we had at the beginning, or a little later, had all been resolved quickly! All the site sales team still give us a wave and a chat if they see us! If your looking for an affordable home, no matter the size, I would definitely recommend Gleeson

Karl · 18 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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We love our Gleeson home

We love our Gleeson home! We've been in our home now for over a year and a half. Any issues have been rectified quickly and we have had a really positive experience with Gleeson.

Abbie · 18 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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A perfect first home !

I would highly recommend Gleeson homes! I bought my first home with them before lockdown in March 2020 and even given the circumstances they’ve been so helpful in sorting my defects and answering any questions or queries I had! You get given an online portal login where you can upload pictures of your defects, rather than them get lost in an email trail.If I was to go back in time and start all over again I would still choose Gleeson! I absolutely love my home and highly recommend for couples, first time buyers and young families!

Miss · 18 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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10/10 recommend

I've had a great experience! Delays due to covid but had constant communication throughout the buying process and sales staff were lovely! Obviously all new builds will inevitably have snags and minor defects because there is no one size fits all but they've all been dealt with and addressed. Absolutely perfect home for us as first time buyers and we couldn't be happier. Our neighbours on the estate are all lovely too. Great after care too.

Liv · 18 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 4/5

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I am very pleased with my house

I am very pleased with my house , as a first time buyer Gleeson offers affordable prices for their homes . There were minor defects which were eventually sorted out promptly by the builders on site . So far so good , hopefully I will not come across any more defects .

Sam · 15 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

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Supposed to be a dream buying your…

Supposed to be a dream buying your first house, but the house is an absolute mess, garden was even worse, had to spend alot of money on getting the constant problems fixed. After care team is absolutely shocking, dont care about anything youve got to say or even getting the problems fixed, think every single person in the company is a professional liar, couldnt advise people enough to stay away from them,Horrible company with horrible staff from top to bottom,

Gregg · 15 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Balderstone Gleesons - First home

Gleesons at Balderstone site have made buying my first property an amazing experience. Jamie in sales made communications very easy and always friendly to speak to. Was nervous to buy a new build, with the fear of snags etc. However, the very minor issues I did find within the property, were sorted very fast by the team. Any work that is done has always been convenient timings and options, especially when working full time. Gareth, the site manager, has gone above and beyond to ensure that I’m happy with the final home outcome. Highly recommended and very happy with my home. Talha.

Talha · 15 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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This is the first home I’ve brought and…

This is the first home I’ve brought and I’ve had good treatment and advice from Gleesons

Jenny · 15 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 3/5

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My Gleeson Tyrone 2020.

I love my house and you do get a good value for money when buying with Gleeson homes. But communication throughout the company is poor, for instance my drive way was blocked off by a drainage company when I needed to leave for work, there was no prior warning that a drainage company was coming out, you get passed from one site manager to another, with more false promises. Snag issues you list seem to be ignored, minor or not. I hope that once the building on my site is completed and remedial works start, the issues and snags I have reported get sorted.

Abbie · 15 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 5/5

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Bought a property on the Balderstones…

Bought a property on the Balderstones Estate I completed Dec 17th 2020 I'm really pleased with my property and any issues (to be expected with a new build) have been dealt with quickly.The on site builders are always helpful I've no complaint at all. The process of buying the house was easy and the sales staff helped me through every bit of the process the only delay was caused by Covid 19 and wasn't gleeson fault at all . My 1st contact Debbie was amazing and just before I completed she left for pastures new I wish her all the best . Her replacement Jamie Hudson has been brilliant and he finished the completion and has dealt with any issues I've had in a polite and professional way and wish him every success within his role .I would recommend Gleeson on the service I have received I can't fault them.

Sizzah · 10 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 3/5

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Not happy,with these poeple

Not happy,with these poeple. A man come today , to look at the repairs we reported. And one of the repairs we needed doing was a cupboard door. That as come off, i showed him and he said he can not fix it, because we had broken it our self. By pulling it back to far, which it not true. Also we have reported our front door 🚪 a lot of times. The door was letting cold air in, and making the house cold, they said they are coming to do it tomorrow. But we will wait and see, I would never buy a house from glessons again.

R · 10 February 2021 · Gleeson Homes Tees Valley Blackhall

★★★★★ 1/5

Trustpilot

Dont even waste your time buying from…

Dont even waste your time buying from this company. They have a portal to report defects whats actually pointless as we have reported a long ongoing list which only got acknowledged when head of customer care got involved just to point out that hardly any defects have been resolved. Nobody checks the defects you report i rung head office after reporting no hot water and this company was happy to let us be left with no hot water. When they gave us our keys not one issues had been fixed what was identified in final inspection still not resolved everything now nearly 2 months after moving in. When they gave us our keys we had a leak coming onto our stairs which they had previously tried to cover up rather than fixing, a private plumber sorted the leak for me but gleesons are aware an not one person has come to resolve the disgusting water mark on the celing. If you want a house what is plastered well with smooth walls and painted well then don't buy from these our house needs rooms replastering and the whole house needs redecorating as paint is missing or runs chips in doors skirting boards just shabby work. Not one but two of my kitchen cupboard have been damaged when they were fitted from over tightening the screws gleesons are now trying to say that we have broke one of the cupboards even though its been damaged since we got the keys. My downstairs bathroom sink has been cracked since we got the keys have been told several times it will be replaced? You guessed it still got a broken sink. There is a screw sticking out in our garage straight infront of our side door we found it when my partner was stepping to garage and hit it with his head luckily he didn't take his eye out. Everything they do is half done. I have had customer care come to the property speak to site who promised everything would be sorted they sorted 5 things out 2 weeks ago havent seen site management since, was advised a week for delivery for kitchen cupboard 2 months ago oh and again 2 weeks ago. The list is endless including missing insolation, drain pipes not attached, huge leak at front of property when we moved in, extractor fans constantly breaking, plumbing issues. We also paid for a bt Internet port to find out they fitted us a TV Ariel, have been asking for nearly 2 months for a refund been told I will get it still no further forward gleesons firts response was oh well we will come in your house and just take all the plasterboard out and do it? Not acceptable when I now live here these problems should be resolved before people are allowed to move in! Also dont let them turf your garden because again they can't do a job correctly.

Shannon · 7 February 2021 · Gleeson Homes Tees Valley Blackhall