Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 1/5

Google

A shockingly bad service... I wouldn't even call them solicitors... I'd call this business a mess... if i could I'd give them minus 5 stars... nothing but trouble from the get go... ZERO communication esp from their paralegal ELLE M. I swear I'd get a hold of the pope before I'd get a hold of her!!!! She NEVER picks up, they keep asking for more and more paperwork every couple of wks... im now about to get the keys next wk and after chasing elle m for nearly 2wks, i had been sent paperwork today that wont be here till at least Monday, they want everything now within 5 working days so the paperwork can be done, and when i asked how is it i couldn't get a hold of her by email or phone (called her direct number and the office number where they kept transferring me to her and it kept going to vm) she was apparently on holiday... yeah right!!!! You go on holiday, dont leave an out of the office message on emails and nobody in the office knows you're on holiday... right... and im a snow white!!!! If my details werent passed to them by tge financial advisor and had i known any better, id find myself somebody else cos they are a joke and obviously dont give a damn cos they don't even answer bad reviews unless it's from landlords or potential long term tenants... figures...

Lucia · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Been using them for years now and purchased many houses for me always very easy to deal with.

John · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Great service from Becky in dealing with the sale of our home. Professional, friendly and kept us updated on everything, and really helped limit our stress levels. Thank you for everything Becky

Leanne · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Had good service with them until i was charged £180 for just one chaser email to a debtor. The lawyer in charge failed to see things from my point of view after I've paid almost £3,000 over a period of 6-9 months on the same case. For peace to reign, I eventually paid the unjustified £180 after they sent me a letter threatening to taking me to court. I won't use them nor refer the firm to anyone. They refuse to see a bigger picture of dealing with customer.

Toyin · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Words are not enough to express my gratitude to the Gilson Gray Lettings Team! Absolutely brilliant service from day one! Katy has been the most professional, supportive and attentive managing agent I have ever worked with. She has been there every step of the way and made my move a stress free and easy one. I highly recommend the Gilson Gray Team and admire their hard work and passion for delivering excellent customer service! Thank you!!!

Penka · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Had a great experience as a first time buyer purchasing property with Gillian working as my solicitor. Everything was clearly explained to me and the whole process was detailed out for me so I knew what was happening at each stage. Gillian was incredibly helpful and friendly and even found additional information about my property which I was unaware of at the time of purchase. I’m incredibly grateful for the fantastic service provided and wouldn’t hesitate to work with Gilson Gray again.

Claire · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Tried to arrange a viewing on a property listed at a fixed price. Initial request for viewing was made at 0947hrs on 1/2/23. I asked for something ideally that day but just as soon as possible, given the property is listed at a fixed price. Abby from Gilson Gray asked if I had a property to sell, which we do, and immediately became difficult to deal with. She said she "thinks" the viewing agent would be available on Saturday but that she would have to speak to them. I advised that was fine and awaited a call back. Nothing heard. At 1424hrs on 2/2/23, I phoned again to chase this up. At 1438hrs, same date, I received a call back from Abby saying the viewing agent could do Saturday and asked if we'd be available then. I said we could only do the morning. Unsurprisingly, Abby said the viewing agent could only be there from 12.30pm onwards and offered no alternative time for us to view. Thankfully, we've had an offer accepted on another property, through another agent. I would recommend you don't sell your house through Gilson Gray as they make it nigh-on -impossible for viewers to get through the door.

Jenna · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Trustpilot

Highly recommend Emily Wray & Team!

I recently used Gilson Gray to purchase my first home and the process was smooth from start to finish. Emily Wray was so helpful and always ensured she explained the process step by step to me. I couldn't recommend Emily enough! She is professional and goes the extra mile to ensure things go through smoothly for you. Thank you again Emily and her colleague Lucy.

Ruby · 16 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Ver polite and helpful people. I felt very elated.

Mohammad · 10 June 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Worked with Gilson and Gray to purchase my properties here in Dundee. They were the fastest lawyers in town and the only that actually got back to me. Treated me with respect and made sure that all my questions were answers before making the biggest purchase of my life. I must say, that if you need solicitors you can trust, look no further, you have found your Team! TY Lisa and Lindsay for making the process of property purchase as easy as it can be!

Nestor · 10 June 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Poor communication and client care

In the manifesto of this company, they state that 'Our clients are at the heart of everything we do' but that wasn't our experience. Hollie Sambrook ignored our wishes throughout and was determined to exchange and complete on the same day, which caused us huge stress. She had her phone on permanent voicemail and often answered our emails late in the day with a one-liner. As cash buyers we could have sent the monies at any time but she wouldn't let us. We practically begged her to give us the transfer details the day before completion but she then sent late questions, which could have been done weeks earlier, meaning we could not exchange that day. By the end of it we had completely lost confidence and faith in her. We finally completed at 4pm much to our distress and also the vendors. The irony of it was that her letter finally giving us instructions advised us to make sure we had enough time to send the money! All this could have so easily been avoided. It was never explained why our wishes were ignored and hers took precedence, despite the fact that we were the clients. I cannot recommend.

Glynis · 9 June 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Absolutely terrible!!

If you wish for a solicitor who does not reply to emails or answers her phone for weeks. Who does not communicate with other solicitors and decides herself that the whole chain will be exchanging and completing on the same day but doesn’t wish to communicate this with the other solicitors. Then use Hollie Sambrook at Gilson and Gray. Heaven forbid she’s asked to do her job then expect her to not respond and continue to bring up enquiries 6 months down the line the day before we should be completing. An absolute shambles and to top it all off we didn’t complete until 5pm at night due to her error. Couldn’t recommend a more awful company if I tried.

Bex · 7 June 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

Recommend

I just sold a property and the company helped,very professional.

Vasile · 6 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Trustpilot

Would recommend - Thanks!!

We recently bought and sold using Gilson Gray and were very happy with the service. We had great communication and were kept updated. A special thanks to Jo Smith who was our main point of contact, but I would also like to thank the rest of her team for ensuring everything was covered during any absence periods. I would definitely recommend Gilson Gray and use again in the future.

Zoe · 2 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Trustpilot

I cannot recommend this company enough

I cannot recommend this company enough. I worked with Sally who went beyond the call of her role in getting a sale across the line despite very difficult circumstances.

BRAND · 1 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Not recomendet

Very good solicitors in my case deal with sale/purchase in no time completion done by 1pm very happy.Edit: Unfortunetly 4 days after complition I recieved email ... they make mistake in calculating estate agency costs so now I need to transfer 1.8k very unhappy about it it`s a shool boy error not recomended

Michal · 31 May 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

I used Gilson Gray for buying my first…

I used Gilson Gray for buying my first home. I had great experience with them and their team. Also I would like to say massive thank you for all the support given to me.

Stan · 30 May 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Trustpilot

joanne carlton, gilson gray

i’m an estate agent and was lucky enough to work with joanne carlton in a professional capacity as we shared a mutual client. i can honestly say she has been instrumental in making sure the transaction went through smoothly and i cannot praise her enough, highly reccomend!

Abbie · 30 May 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

Trustpilot

Joanna Carlton from Gilson Grey 👍

Joanne Carlton from Gilson Grey was efficient, helpful and instrumental in ensuring my recent flat purchase went through, especially after taking over the reins the last minute at a particularly rocky moment. She really went above and beyond to push it over the finish line and I would definitely recommend her.

Michelle · 22 May 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

Emily has been most helpful and…

Emily has been most helpful and competent during an often difficult sale. Thank you.

PW · 19 May 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Awful from start to finish

Awful from start to finish. Please do not use this company for conveyancing, its painful to say the least. No communication, never answer the phone and rarely emails either. At 4.45pm on the day of exchange and completion I was worried I was going to be homeless having completed my sale but not my purchase. Exchange should have happened the week before and not on the same day. My received proceeds were over £2k short and its taken a week to resolve. They were on my estate agents panel of conveyancers and now they are not...if my review didn't convince you enough perhaps that might!

Karen · 19 May 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

Very professional quick easy

Danielle was very attentive and informative throughout the whole process. Made it very easy and reassuring for us and was extremely quick with all enquiries raised will recommended to anyone. Even when on annual leave the other member of staff answered all out questions and worries. Will defiantly be using the company again in future.

Sam · 18 May 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

I am very disappointed with the level…

I am very disappointed with the level of customer service. I have waited weeks for emails to be answered. I was told almost two months ago we were almost ready to agree an exchange/completion date yet we haven’t. I am so disappointed and would not recommend this firm.

Hannah · 17 May 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

Great First Time Buyer Experience With Danielle

Being first time buyers, there was a lot we didn't understand. Danielle was brilliant from start to finish with the plethora of questions we threw at her, was kind, considerate and polite throughout. Will use again!

Kyle · 16 May 2023 · Gilson Gray LLP Dundee