Gilson Gray LLP reviews

★★★★★ 5/5

Trustpilot

Communicative, Professional and Kind!

We have just completed on our house purchase with gilson gray in less than 6 weeks, and 2 of those weeks were our own mortgage drama! The solicitors at Gilson Gray could not of been kinder at offer stage, we narrowly lost out on our first bid and the solicitors were so quick to communicate and give updates. They were also so helpful in navigating the offers over system which we were not familiar with. When we had a successful bid, they immediately set up our case on an online portal to collect all documents and get the process started. Our solicitor Rowan was outstanding and easily reachable at all times - no question was too small! Particularly great for us as FTB. Everything was explained clearly and I could not recommend Gilson Gray more highly. Every email got a same day response. I also got several quotes before choosing Gilson Gray, they are extremely competitive with no hidden extras or high fees.

CLARA · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent Sale + Purchase Conveyancing Service

I engaged Gilson Gray for a simultaneous property sale and purchase, both of which were happening on tight timelines. From the very start, I was very impressed with how attentive everyone I dealt with was, and their shared sense of urgency to ensure all deadlines were met. Shauna Savage in the onboarding was fantastic at getting me onboarded as a client, and ensuring everything was setup correctly before being handed to a solicitor. My solicitor, Alan Craig, was absolutely outstanding from start to finish. Attentive, detail oriented, professional, strong communication, Alan made me very comfortable at all times that everything was being handled and that we would meet the deadline in the end. Alan was also very easy to get ahold of which kept my mind at ease throughout too. Thank you very much again to Alan, Shauna, and the rest of the time. We are delighted to be in our new home!

Grant · 2 September 2026

★★★★★ 5/5

Trustpilot

I couldn’t recommend Rachel Greig enough!

I couldn’t recommend Rachel Greig enough!! She made me feel so comfortable throughout the whole process, which made everything feel so much less stressful as I can be quite an anxious person. She was always so quick to reply to any questions I had, which was a really refreshing experience and definitely not what you expect from the typical “solicitor stereotype” I had heard all about. Overall, I had a fantastic experience and would happily recommend Rachel and Gilson Gray to anyone.

Charlotte · 25 August 2026

★★★★★ 5/5

Trustpilot

Excellent service

From start to finish Alana was on hand every step of the way. Emails, calls, she answered everything; all our questions and worries and made us feel at ease. Gilson Gray was recommended to us by our mortgage broker and I am so glad they did. 5 + stars for the whole team. Friendly, helpful, knowledgeable and efficient. Couldn't fault Alana or Gilson Gray. Thank you so much for everything. We are now in our new home and settling in well.

Craig · 23 May 2026

★★★★★ 5/5

Trustpilot

5 Starts

5 Stars, this was the 2nd time using Gilson Gray, first time was buying and now selling. My first point of contact was Imogen who was great, took my details and friendly through out and provided me with a great quote. Then Alana took over the conveyancing side of things once I had accepted an offer, Alana was constantly in contact, there were a few delays due to the buyer not getting their mortgage offer quickly and then after it offered with an issue with the bank but I was always kept up to date constantly by Alana so didn't feel nervous at all

Patrick · 20 May 2026

★★★★★ 5/5

Trustpilot

Good experice at Gilson Gray LLP

Rachel Greig who went all the way with us through out our sojourn to the property purchase was amazing. She picked her call at the first instance whenever we called. She gave us well deserved explanation both verbally and via mails when ever we asked. She was polite and ptofessional in her approach. That made.Gilson Gray LLP, stand out as compared to other solicitors we used in the past.Rachel Grieg is an asset to the company amd i will recommend Gilson Gray LLP to others.

Dubem · 19 May 2026

★★★★★ 5/5

Trustpilot

Gilson Grey were a fantastic firm to…

Gilson Grey were a fantastic firm to work with on purchasing a new property. I have to give full credit to Rebecca who handled my case. It was not an easy transaction, with many delays due to titles deeds. Rebecca reassured me through out and kept in constant contact, providing regular updates. She is simply amazing. I would highly recommend them for any property dealings and they would be my preferred law firm of choice for any legal matters in the future.

Kieleigh · 7 May 2026

★★★★★ 5/5

Trustpilot

Gilson Gray Review

Gilson Gray and in particular the help, advice and support I've received from Rebecca has been invaluable in buying my new home. Ready to offer guidance and advice, answering emails and phone calls promptly and her real readiness to guide the whole process has made the very stressful "journey" of property buying so much easier and straightforward. Thank you.

Ian · 17 September 2026

★★★★★ 5/5

Trustpilot

This is my second time using Gilson…

This is my second time using Gilson Gray to sell and buy property and they always keep me up to date every 2-3 days with what stage we are at. It was very smooth and timely and there were no issues at all. I’ve dealt with Alan Craig both times and get on very well with him.

Andrew · 8 September 2026

★★★★★ 1/5

Google

We instructed this firm for the sale and purchase of our home and it was, without exaggeration, one of the most frustrating professional experiences we have ever had. Communication was consistently poor throughout. Emails went unanswered for days or weeks, urgent call-back requests were ignored, and we were repeatedly left chasing for even the most basic updates. There was a complete lack of urgency at key points in the transaction, which very nearly caused our chain to collapse. At no stage did we feel our matter was being handled proactively or competently. After completion, the situation deteriorated further. We were overcharged £480.20, something the firm acknowledged in writing and confirmed would be refunded in December. Three months later, we are still waiting. Repeated requests for repayment have been ignored. Even more concerning, after agreeing that we were owed money, the firm produced a bill dated 17th December which had never previously been issued to us, despite the fact we had already paid our final balance in full on 16th December. This invoice only appeared after we challenged the overpayment. The timing and circumstances of this “new” bill raise serious questions about transparency and billing practices. To compound matters, they also made an error on our Stamp Duty submission by misspelling a name. We were contacted two months after completion to urgently rectify their mistake, and we are still awaiting confirmation that this has been properly corrected. Buying and selling a property is one of the biggest financial transactions most people will ever undertake. We expected professionalism, accuracy and clear communication. Instead, we experienced delay, poor service, financial discrepancies and ongoing uncertainty. Based on our experience, we would not recommend this firm.

Tommy · 16 March 2026

★★★★★ 5/5

Trustpilot

I'd like to thank Gilson Gray for…

I'd like to thank Gilson Gray for making the house purchasing process as smooth as possible for us. Cheryl and her team were excellent at guiding and representing us from start to finish. The communication was really good and any actions or issues that arose were dealt with promptly.

Duncan · 15 September 2026

★★★★★ 5/5

Trustpilot

Professional and timely dealings with Gilson Gray LLP

I was recommended to contact Gilson Gray LLP's Head of Employment (England) Steven Eckett to assist with an employment matter. I was impressed by the personal, professional and timely response that I received and throughout the process Steven kept me well informed and dealt with my queries promptly and efficiently. I received very good service throughout the process and would recommend Gilson Gray LLP

Mr · 13 May 2026

★★★★★ 5/5

Trustpilot

First Time Buyer

Holly was incredibly helpful when assisting me in purchasing my first home. It was especially impressive how she managed the fast turn around - viewing a property and moving in 3 weeks later is not the norm but she stayed organised and professional throughout. Thanks again, Holly.

Jennifer · 30 August 2026

★★★★★ 5/5

Trustpilot

My Conveyancing was done by Stephen…

My Conveyancing was done by Stephen Dickson who made the house buying process go smoothly and was clear and transparent on everything that was needed done during the process.Very happy with his work and would highly recommend him and Gilson Gray for all legal work.

John · 8 September 2026

★★★★★ 5/5

Trustpilot

first time buyers

Alan was great with me and my partner, he really put his time and effort into making sure we were kept up to date with everything, especially with any changes that happened. with being first time buyers, the information given was confusing as it was new to us both, but alan always made sure we understood with it all

Shannon · 22 May 2026

★★★★★ 5/5

Trustpilot

Great company

From the start of contact with Gilson Gray the process was easy. Alana was constantly keeping me informed and walked me through everything. Alana was akway at the other side of the pjone when needed. Would highly recommend going with Gilson Gray

Dougie · 1 September 2026

★★★★★ 5/5

Trustpilot

Excellent first time buyer experience

Xulin was brilliant, handing everything to a high standard, with my interests at heart and answering questions efficiently. As a first time buyer I was put at ease, and I went from viewing to moving in within 8 weeks. Xulin's efficiency, calm explanations, and expert input was instrumental in making this purchase a success. Would highly recommend.

Oliver · 12 May 2026

★★★★★ 5/5

Trustpilot

Gilson Gray

Gilson Gray, particularly Kerri, were amazing. They made something daunting very straightforward, and consistently reassured me every step of the way. I cannot thank or recommend them enough when it comes to purchasing a home.

James · 13 September 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Start to finish

Fantastic service from Start to finish. Very professional, and Mr Craig was very patient with me as I struggle with technology. I would highly recommend this company as they let you know everything that they do

Janice · 4 September 2026

★★★★★ 5/5

Trustpilot

Would definitely recommend Alan from…

Would definitely recommend Alan from Gilson Gray. Moving home is one of the most stressful things but we knew all the legal side of things were being dealt with professionally and efficiently. We were always kept up to date and Alan was happy to help with any questions or queries we had.

Jayne · 8 May 2026

★★★★★ 5/5

Trustpilot

Alan Craig was fantastic!

After having an initially poor experience with Gilson Gray up until our house sale fell through, Alan Craig redeemed them with his fantastic service when we went back under offer. Alan kept us up to date every step of the way and we felt he looked after our needs the entire time. He was very professional and approachable with what turned out to be a tricky sale. Alan got the job done and we would recommend him specifically if using Gilson Gray as your conveyancing solicitors.

Ayesha · 31 May 2026

★★★★★ 5/5

Trustpilot

Cannot thanks Kirsty enough

Cannot thanks Kirsty enough for all her help with the purchase of our new property. Especially given the challenges we faced with our buyers incompetent solicitor. Despite those challenges Kirsty kept me informed throughout the entire process which gave me reassurance that everything on my end was taken care of.

Allan · 6 May 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Gilson…

Really fantastic service from Gilson Gray and my solicitor Kirsten McMurray (Glasgow), in supporting me in the purchase of my first home. Kirsten was a great communicator, was very knowledgeable and quick to answer all my questions and made the entire process smooth from start to finish. They were a pleasure to work with and I would definitely recommend to anyone.

Angus · 21 September 2026

★★★★★ 5/5

Trustpilot

We cannot describe how thankful we are…

We cannot describe how thankful we are to Rachel Greig for her work on our case. On top of being professional, diligent and efficient while working on the standard aspects of property conveyancing, she also took the added complexities of our own particular situation and managed to solve them all in order to meet our preferred deadline for moving in. Having had the experience of dealing with other firms who seemed incapable of dealing with these issues with any kind of satisfactory communication or timeliness, we can't stress enough the sense of relief that we felt each time Rachel let us know she had put another long-standing legal issue to rest - even before getting our flat purchase across the line. We are incredibly grateful and couldn't recommend her more.

Conor · 30 August 2026