Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 1/5

Google

Had good service with them until i was charged £180 for just one chaser email to a debtor. The lawyer in charge failed to see things from my point of view after I've paid almost £3,000 over a period of 6-9 months on the same case. For peace to reign, I eventually paid the unjustified £180 after they sent me a letter threatening to taking me to court. I won't use them nor refer the firm to anyone. They refuse to see a bigger picture of dealing with customer.

Toyin · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Gilson Gray are uncommunicative, disorganised, greedy, and overall incompetent. Every email I received from them was filled with mistakes; repairs to the property went unanswered for weeks; my landlord eventually had to contact me directly because they were incapable of doing anything; they tried to hold some of our deposit despite the landlord's wishes. The agency is not fit to organise the letting of properties, perhaps organising a piss-up in a bar would be more their speed, but then again this might prove difficult for them.

Stuggle · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Tried to arrange a viewing on a property listed at a fixed price. Initial request for viewing was made at 0947hrs on 1/2/23. I asked for something ideally that day but just as soon as possible, given the property is listed at a fixed price. Abby from Gilson Gray asked if I had a property to sell, which we do, and immediately became difficult to deal with. She said she "thinks" the viewing agent would be available on Saturday but that she would have to speak to them. I advised that was fine and awaited a call back. Nothing heard. At 1424hrs on 2/2/23, I phoned again to chase this up. At 1438hrs, same date, I received a call back from Abby saying the viewing agent could do Saturday and asked if we'd be available then. I said we could only do the morning. Unsurprisingly, Abby said the viewing agent could only be there from 12.30pm onwards and offered no alternative time for us to view. Thankfully, we've had an offer accepted on another property, through another agent. I would recommend you don't sell your house through Gilson Gray as they make it nigh-on -impossible for viewers to get through the door.

Jenna · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Words are not enough to express my gratitude to the Gilson Gray Lettings Team! Absolutely brilliant service from day one! Katy has been the most professional, supportive and attentive managing agent I have ever worked with. She has been there every step of the way and made my move a stress free and easy one. I highly recommend the Gilson Gray Team and admire their hard work and passion for delivering excellent customer service! Thank you!!!

Penka · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Had a great experience as a first time buyer purchasing property with Gillian working as my solicitor. Everything was clearly explained to me and the whole process was detailed out for me so I knew what was happening at each stage. Gillian was incredibly helpful and friendly and even found additional information about my property which I was unaware of at the time of purchase. I’m incredibly grateful for the fantastic service provided and wouldn’t hesitate to work with Gilson Gray again.

Claire · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I have recently purchased my first property which has been a smooth process, made possible only due to the impeccable support from Alice Baker and her team. They have been extremely helpful. I would highly recommend Gilson Gray LLP to anyone looking to purchase a property with minimal stress. Their knowledge and communication is second to none.

Nikhil · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

My experience as a landlord with Gilson Gray letting has been very poor unfortunately. They let a property for me in Edinburgh for several years. The communication was always patchy at best with emails not being replied to and phone calls going unreturned being the norm. This improved briefly when the account was handled by Katy but unfortunately it returned to its inadequate level when she left in December 22. I sold this flat through Gilson Grey Estate Agency, they were fine. It was agreed that Gilson Gray letting would forward all correspondence relating to council tax, utilities and so on and I would deal with it. Unfortunately, they have not done so and I now have penalties of around £252.12 and 2 summary warrants that I know of. I have tried to contact them multiple times over the last couple of weeks to discuss but nobody is ever available on the phone, the calls are never returned, and emails are never responded to. It is incredibly frustrating. The letting side of this business is not run to a professional standard and if you are a landlord considering engaging them as an agent I would look elsewhere. I write this review partially out of desperation in the hope it will prompt Gilson Gray to respond to my previous attempts at contact, I am not hopeful.

David · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Avoid at all costs

Please do not use if you want to have a easy and quick process. The conveyancers are non responsive, phone calls are not answered, messages are not returned and email so unanswered. Use someone else! Even if they are slightly more expensive as by the time Gilson Grey get there act together the extra money spent on a better form would be worth it.

Victoria · 26 August 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

Great communication and service

We had a fantastic experience selling two properties and purchasing a property through Gilson Gray.Alice and her team were responsive and efficient working towards our short deadline (due to wanting to move in the Summer holidays). Alice kept me updated through every step of the process, via email and phone calls. I can't recommend them enough if you are looking for an efficient service.

Beckie · 25 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Trustpilot

Round of applause!!

First time buying a property, first property I pulled out of due issues with the property and completed 2 days ago! I categorically could not have done this without Alice, she has been amazing from start to finish, communicating with me and also a phone call not just an email.Really appreciate everything you’ve done and will never thank you enough!

Laura · 25 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Xoamy · 21 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Gilson Gray are uncommunicative, disorganised, greedy, and overall incompetent. Every email I received from them was filled with mistakes; repairs to the property went unanswered for weeks; my landlord eventually had to contact me directly because they were incapable of doing anything; they tried to hold some of our deposit despite the landlord's wishes. The agency is not fit to organise the letting of properties, perhaps organising a piss-up in a bar would be more their speed, but then again this might prove difficult for them.

Stuggle · 21 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

I would give 0 stars if it was an…

I would give 0 stars if it was an option.If you expect to exchange and complete in a suitable timeframe do not at all use this company.They are the worst at communicating and are harder to get hold of than any other company I have ever worked with.I am currently going to my social media platform which has thousands of followers and going to get this seen and shared on all platforms and tell my followers to share so no one ever has to go through this again.Please please take my review seriously and never use this company I won’t name names on here but believe me on my solical platform I will name and shame especially on linked so people can see the actual people who work for this company who should not be trusted with anything

Muhammed · 17 August 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

I would give 0 stars if it was an…

I would give 0 stars if it was an option.If you expect to exchange and complete in a suitable timeframe do not at all use this company.They are the worst at communicating and are harder to get hold of than any other company I have ever worked with.I am currently going to my social media platform which has thousands of followers and going to get this seen and shared on all platforms and tell my followers to share so no one ever has to go through this again.Please please take my review seriously and never use this company I won’t name names on here but believe me on my solical platform I will name and shame especially on linked so people can see the actual people who work for this company who should not be trusted with anything

Mo · 17 August 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Rating only, no written review.

Varshini · 14 August 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Rating only, no written review.

Lee-Ana · 14 August 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

shambolic mess

Where to start! Things went well at first (maybe cause my allocated conveyancer was off sick) Then i could not get in touch by phone as it constantly went to answer phone, didn't return email either. The first problem was when my estate agent rang both sides and one side was saying they sent the contract and the other saying they haven't received it, this caused a delay of a month, why not pick the phone up and say "did you receive the contract ok?" Complained to Gary Tyman and he gave an apology but then we are very near completion and my conveyancer asks for dates but nothing, again i contacted my estate agent who chased up and found that the buyers solicitor is waiting for answers to questions, questions answered by myself plus documents that would have avoided questions posted in April by Royal Mail Special delivery, again why not pick the phone up! Picture now is that my buyers mortgage offer runs out at the end of the month. I have contacted Gary Tyman to ask him to intervene and suggested my estate agent does not recommend Gilson Gray any more. I am considering taking Gilson Grays to the ombudsman. I certainly wont recommend them myself. Im 71 years on this planet and have bought and sold various houses but never came across such a shambolic mess.

Les · 11 August 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Anyone but...

I can't add anything new to the concerns itemised in the other one star reviews as my experience completely echoed those. All I will say is that, if you have the choice between Gilson Gray Solicitors (Lincoln) and We Rip Your Eyes Out and Feed Your Soul To The Devil Solicitors (Hell), then the latter would be a safer and more productive bet.

David · 10 August 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

avoid if you want an easy life

avoid if you want an easy life. Do your research. Choose wisely. Response times are horrific. Receptionists talk awfully to you. AVOID.

Amy · 10 August 2023 · Gilson Gray LLP Dundee

★★★★★ 4/5

Trustpilot

Got the job done on time and to cost.

Rating only, no written review.

John · 10 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Avoid

Terrible solicitor avoid if you don’t want to waste your money

Marko · 9 August 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

If your in a chain with Gilson Gray…

If your in a chain with Gilson Gray forget about completion....this has to be one of the worse solicitors on the planet after Convey Law....they have led us to believe everything is ready to go to find out from Convey Law that Gilson Gray are still not ready after 5 months....absolute joke...so we pulled the plug in the chain...should have done it earlier after seeing the reviews...This is why there is so much mental health issues these days as frustration and no fault of buyers and sellers...Won't communicate with anyone...should be a Law to stop these micky mouse conveyancers exist....Update and didn't even acknowledge our proper solicitors email to say we we're withdrawing from the sale...they just don't hive a damn...I fo feel sorry for your client the only thing she did wrong was employ these muppets..

John · 5 August 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Very disappointing service

We used this firm to assist with the short term let license application in Scotland. I received poor service, a bad, and as I feel, intimidating attitude, and the whole process of dealing with them caused more stress than if I’d have just lodged the application myself. The public persona of this firm as seen at trade sector roadshows, and on webinars, is a million miles away from the service given when you’ve engaged them.

Nicola · 5 August 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

Danielle was very efficient

Danielle was very efficient. All my queries were answered quickly. When the house sale was agreed subject to contract all the necessary paper work was emailed to me within 24hrs. Can't fault anything.

Mrs · 3 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)