Trusted Agent profile
★★★★★
838 reviews across 3 offices and 3 platforms
Gilson Gray LLP has three offices, in Edinburgh (two offices) and Dundee. Together they have 838 reviews on three platforms, rated 3.5 out of 5 overall.
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Gilson Gray LLP's three offices, most reviewed first. Each has its own page.
Gilson Gray LLP was Highly Commended at The Negotiator Awards 2025.
Negotiator Awards winners in one year, the group and its branches: 2024.
2024 1 Bronze The Negotiator Awards 2024 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Gilson Gray LLP is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotVery disappointing service
We used this firm to assist with the short term let license application in Scotland. I received poor service, a bad, and as I feel, intimidating attitude, and the whole process of dealing with them caused more stress than if I’d have just lodged the application myself. The public persona of this firm as seen at trade sector roadshows, and on webinars, is a million miles away from the service given when you’ve engaged them.
5/5
TrustpilotDanielle was very efficient
Danielle was very efficient. All my queries were answered quickly. When the house sale was agreed subject to contract all the necessary paper work was emailed to me within 24hrs. Can't fault anything.
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1/5
TrustpilotAvoid at all costs
Avoid at all costs! Completion date 28th July 23. Now have 3 mortgages. 2 to be paid off by this solicitor. New funds in Gilsons account with no forward plan to pay off my outstanding debts as per agreement. Constantly ignored on the phone and email. Passed fromOne person to another, solicitors of sick sudden bereavements the lot. Continuing to make payments on debts that should be paid off and when I do eventually get hold of my trainee solicitor she’s requests further information but is non specific. Asking for settlement figures after the closing date more information that we have already sent with no plan to send us our money. I feel trapped, exploited, financially ruined. If you like your sanity please avoid at all costs. Edinburgh office failing to comply with legal requirements changing the plan constantly not prepared for the closing date. Please don’t do it, I wish I had checked here before agreeing to use them, folks please think again. Time to complaint to the Financial Ombudsman. Exhausted.
2/5
Trustpilotpoor communication and bad attitudes
I don’t think there are any solicitors with 100% five star reviews, but honestly if you have the choice, use a different solicitor. I can’t actually fault their work. Other than dragging their heels (as it feels for any homebuyer), they have done everything a standard conveyancing solicitor would do. However, the thing I can’t stand, is their attitudes. Similarly to the modern GP, it’s a case of getting past a snotty receptionist before speaking to a solicitor. All of them are seemingly horrific at picking up their phones, and when they do pick up, you’re spoken to like dog dirt on the end of a shoe. I’m unsure to what stance the receptionists are at to believe they can speak to everyone like they are incompetent. I genuinely hate ringing for an update because the staff are just so snotty. As for emails, don’t even go there because they don’t reply! My solicitor told me they have an average reply time of 3 days.. so tell me why 15 days later I still haven’t had a response and had to ring them? Like I say, I’m sure no solicitor has 100% shiny 5 star reviews because of the nature of the stressful business they work in, but I would say do your research and look into it properly before making any decisions. Gilson gray really have made an already stressful time more stressful. I wouldn’t recommend.
4/5
TrustpilotEffective and Modern Home-Buying with Gilson Gray
Embarking on a journey to buy your first home can be an overwhelming experience. This is why we were grateful to have Sammy from Gilson Gray guide us through this process.We were impressed by the modern, digital approach that Gilson Gray adopted. They utilized technology to streamline the often complex and paperwork-heavy processes. Their digital approach felt fresh and efficient compared to other traditional law firms.Sammy provided comprehensive and meticulously detailed advice throughout. Her dedication to ensuring that all aspects of our purchase were transparent was reassuring and made the whole process significantly less daunting.It's worth noting that during the early stages of the process, reaching Sammy directly could sometimes be challenging. However, as we approached the critical final stages, her availability significantly improved and she was instrumental in pushing our purchase over the line. Reflecting on this, it is clear that the earlier stages of the home buying process did not require as much direct interaction as we initially believed.To sum up, our experience with Gilson Gray was positive and reassuring. Despite minor early communication issues, we received excellent service that was both modern and thorough. If you're considering a property purchase, we would recommend Gilson Gray for their professional service and approach.
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1/5
Trustpilotbeware poor customer experience gilson Gray
beware , do not use this company for the purchase or selling of property , our experience has been terrible and we would not want any other people to be treated the same way but let me be specific - The below was sent 48hrs ago yet still no re[ly dispiyr telephone call and E mail - I really need your support and input please , the timeline involved in trying to close off this purchase has now resulted in lodging an official complaint .my wife and i are at our wits end and so you are aware of our circumstances i will explain that we have our house full of our buyers furniture whilst we are sitting on deck chairs , it's got so bad that my wife was taken to hospital for extreme anxiety and was kept in for observations all directly linked to the terrible customer experience we have been through .please allow me to be specific - Timeline , not acceptable as we are cash buyers , its a vacant property and our house is sold Communication, terrible experience and pretty non existent apart from e-mails which leave you asking more questions than answers you would expect to be given.i now ring Gilson Gray office to speak to our POC and her phone goes to voicemail explaining she is OOO until august 1st Finances - this means that we will now have another month mortgage to pay which should have been avoidable if the focus and attention to our case been given a good standard approach and execution We are so fed up with the whole experience that we are considering making an official complaint to the conveyancing ombudsman as well as take legal advice.i would like to think with the correct handling we could be given a completion/moving date asap
5/5
TrustpilotExcellent work
Excellent work Thank you for all your help
3/5
GoogleRating only, no written review.
5/5
TrustpilotHighly recommended
Having just completed on our property I want to thank Jo Carlton and the team at Gilson Gray for their smooth service with our transaction. I particularly appreciated the regular feedback from Jo so we knew exactly where we were in the process. Based on our experience, I highly recommend Gilson Gray as conveyancers.
5/5
TrustpilotAs a first time home buyer
As a first time home buyer, I was extremely nervous that I would go through the entire process feeling stressed and ill-prepared. However, having Joanne assigned to my case was the biggest blessing! She made my life 1000 times easier and was always incredibly kind, patient and informative. She always demonstrated that she had my best interest in mind and wasn't just there to get a cheque. I would not have been able to have such a pleasant experience without her and can confidently say that she played a massive part in me securing my first home in a timely manner! Thanks so much Joanne!
5/5
TrustpilotSales of properties
Dealt with two property sales for me.Great staff always helpful
5/5
TrustpilotHollie Sambrook is a star
Hollie Sambrook is a star. She guided me through the sale of my fathers house and despite loosing 2 buyers we got there in the end. I always felt full of confidence and supported when I spoke to her. She had patience and understanding every time we spoke.Professional, polite, empathetic. 100% happy
1/5
TrustpilotPoor communication and unprofessional
We were referred to Gilson Gray by a local estate agent back in February. Those estate agents have now apparently had so many complaints about Gilson Gray that they no longer refer anyone to them.Our experience of the firm was that they are practically impossible to get hold of, via phone or via email, and when a response was finally forthcoming, this was usually very perfunctory and lacking the necessary information, meaning that we had to spend even more time getting in touch with them again. I'm possibly slightly old fashioned in this regard, but I would always hope that a professional company might at least use some punctuation in their email correspondence - not to do so shows a lack of respect for their clients, something which seemed to pervade every interaction I had with them.We finally made it to completion of our house purchase after I spent about 2 or 3 weeks bombarding them with emails and phone calls to try and impart a little bit of urgency to the proceedings. They then didn't pay my estate agent fees until about 3 weeks later, at which point my estate agents were (quite rightly) asking me for the money rather than the solicitors... another 7 phone calls later this was finally sorted, but yet another stressful situation that could have been easily avoided had they done their jobs correctly. I could go on with further examples.Avoid this company at all costs - they have zero professionalism and no understanding of how to treat a paying customer.
1/5
TrustpilotShambolic company
Shambolic companyNo one ever answers the phone and when they do you get put through to your account manager to be cut off.Do not use at all
5/5
TrustpilotExcellent service from Emily Wray
We recently used Gilsons for the sale of our property. Although we had a rough time with our buyers solicitors letting us down a few times. Emily Wray was fantastic, she's is very experienced and knowledgeable. I can't fault her in any way. She went out of her way to help push our sale through to completion even working out of hours to ensure we were ready.Emily always updated us regularly and her assistant Lucy Blackman was very helpful too. Would definitely recommend Thanks for you help.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotThank you Jo Carlton
Jo Carlton and her team work extremely hard to ensure our 'troubled' sell and purchase got 'over the line'.We received good advice and even though we had to gamble on dates of moving it all ended well.Thank you Gilson Gray
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5/5
TrustpilotWent through very smoothly
Jo Carlton oversaw the sale of our property. Kept in touch all along the way and worked to get us the completion date we wanted. Very pleased.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotI recently used Gilson Gray to purchase…
I recently used Gilson Gray to purchase and sell a property. Sally McBride was absolutely amazing from start to finish! Sally always communicated in a smooth and timely manner. Excellent customer service and always on hand to provide support and advice when needed. I can not recommend Sally and her team enough. 5* all the way.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotThis is a terrible company
This is a terrible company. Buying a house is stressful enough with out the added stress of this company. You will not get answers to your emails until 1 min before closing time. You need to triple check all documents with figures as they will be wrong on multiple drafts. If you have a closing date in mind then you need to have a back up as the first choice is likely to be missed nearly causing you to lose your house. No point in complaining as you’ll get immature argumentative responses. Save yourself the hassle and find someone with a bit of professionalism about them
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Dear Umer, many thanks for your review. We strive to deliver the best possible service! Team GG
5/5
GoogleRating only, no written review.
Dear Magdalena, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleRating only, no written review.
Dear Zeppy, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleRating only, no written review.
Dear Anna, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Edinburgh (29 Rutland Square) has the most, with 654 reviews rated 3.4 out of 5, followed by Edinburgh (29 Rutland Square) with 617.
The three Gilson Gray LLP offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
