Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotUnless
Unless, spent weeks with no contact, I then contacted myself finally to see how things going to get a reply 'I no longer work for this firm' I ring up and ask what's going on, they decide to drop my case because I cannot sit down with my ex partner to complete forms out together. If you are going through a divorce or break up do not use this company. I informed them the situation from the start for them to eventually say they won't take my case any longer after stringing us along
Amber · 21 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
Our clients are at the heart of everything we do, and we take your feedback very seriously. We have passed your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed. If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotDON'T DO IT
I only gave them 1 star because it won't let me give 0. Where to begin...Communication = ZEROCompetency = ZEROAccountability = ZEROIf you know what's good for you, you won't waste your time or money. I lost 4 weeks because they just couldn't be arsed to do any work. I fired them ASAPtually.
Mizzy · 20 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We take pride in delivering excellent service, and we understand how essential effective communication is for our clients.Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.Our clients are at the heart of everything we do, and we take your feedback very seriously. We will pass your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotIf there was rubbisha choice to put no stars I…
If there was a choice to put no stars I would. Stay clear of this solicitors you will end up doing all the work for them, they don’t get back to you with anything that you ask them, they don’t answer there phones, 8 months and passed on to 3 solicitors with the firm, no communication between people whatsoever. So still not moved to my new home 😡
May · 19 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We take pride in delivering excellent service, and we understand how essential effective communication is for our clients.Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.Our clients are at the heart of everything we do, and we take your feedback very seriously. We will pass your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotMoving house
Marika Stucley-Lucas was very professional, friendly and attentive to our needs. She has a very friendly approach and guided us through the stress moving house. We were informed at every stage from start to completion. It was a pleasure to deal with her.
Susan · 15 July 2024 · Gilson Gray LLP Dundee
Agent replied · 10 June 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 1/5
TrustpilotDREADFUL - AVOID !!!!!!!
DREADFUL - AVOID!!!Honestly, I wish we had looked at the reviews before agreeing to instruct Gilson Gray for our property purchase. You don't get a response via e-mail, whenever you call you can't get through to your file handler (who is either on annual leave or off sick), when you speak to one of the MANY number of assistants you get told something different each time and, beyond frustratingly, you will send documents in that are requested - only for them to request the same documents weeks later and then again, weeks later (check your emails and save things to your case management system!!!!!). We put an offer on a property in March and there is still no end in sight using these incompetent 'solicitors'.Weeks before writing this review, we had made a complaint and our file was 'escalated' by management. We still haven't had an update (despite calling AGAIN) and our file handler is off AGAIN. Other parties in the chain have also mentioned how poor our solicitors are as they are holding everyone else up. Even our estate agents can't get a response from the file handler, it's absolutely abysmal.FYI reviews like this could be avoided by simply COMMUNICATING with clients.
Jess · 14 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We take pride in delivering excellent service, and we understand how essential effective communication is for our clients.Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.Our clients are at the heart of everything we do, and we take your feedback very seriously. We will pass your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotI would not recommended using Gilson…
I would not recommended using Gilson Gray, i think they have way to much work as it seemed quite challenging to speak to anyone dealing with our house sale, when we could we jumped at the chance of using somewhere else for the purchase of our property.
Rachael · 11 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We take pride in delivering excellent service, and we understand how essential effective communication is for our clients.Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.Our clients are at the heart of everything we do, and we take your feedback very seriously. We will pass your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotDO NOT TOUCH WITH A BARGE POLE
I never normally leave reviews but felt I had to warn other people about this totally unprofessional company.I have never had such a terrible experience selling and buying a property. They never call you back, they never answer emails. A totally stressful experience a shocking service. I would not even give 1 star. Dreadful company DO NOT USE!! I do not recommend this company if you want a smooth and easy process with clear communication.Totally unprofessional service, I do not understand how this company is still going, dreadful!AVOID THIS COMPANY FOR BUYING OR SELLING YOUR PROPERTY!Standard reply from Gilson Gray below, nothing happens when you contact them to complain. Left a Google review but hasn't shown up yet!!!????
Travelling · 11 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotDo not use Gilson Gray for your…
Do not use Gilson Gray for your conveyancing. Their customer service is diabolical. They take weeks to acknowledge emails and do not respond to calls, they don't even respond when you escalate and complain.AVOID, AVOID, AVOID. Buying and selling houses is a stressful enough time without terrible services such as this.
Louise · 10 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotCommunication is non existent
Communication is non existent , unprofessional, and I really don’t like the idea of these people handling my money.I honestly believe that these people should not be allowed to operate
Matt · 8 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotYou are messing my son around BIGTIME…
You are messing my son around BIGTIME get his case sorted NOW.. it's been going on since January 2024.. No chains involved this is taking the P**S
David · 6 July 2024 · Gilson Gray LLP Dundee
Agent replied · 23 October 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 5/5
GoogleI recently sold my property with the help of Gilson Gray and cannot recommend them enough.
The service and engagement from Lori, Arran and Megan was excellent and they were extremely helpful throughout. Thanks again!
Connor · 27 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleWe have had such a positive experience working with Gilson Gray, Jenny, Lori and the rest of their team have been lovely and guided us through the process of selling our house. Lori has been great at keeping us informed throughout, we would highly recommend Gilson Gray!
Amy · 27 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleWe recently used Gilson Gray to sell our house and purchase a new one. The service across the board was excellent. Their communication was consistenly very good and everyone was a pleasure to deal with. They kept us up to date at all stages of the process and made it as stress free as possible. I would 100% recommend Gilson Gray. We were delighted with their service. Thank you!
Jo · 27 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 August 2024
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 1/5
TrustpilotCommunication is awful
Communication is awful. Trying to purchase a property and have no idea on a completion date as no one calls me back. Emails take more than a week for a response and even then not all questions are answered.
Mrs · 25 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 2/5
TrustpilotCommunication was awful
Communication was awful from the beginning of buying our house, admin did not respond to emails or phone calls efficiently and it seemed to go to different people every time who did not work on our case. Once we were assigned a solicitor she did not answer our calls except maybe once a week after a while; we had to continually phone and leave messages and never knew when the call would be answered. When we were ready to complete the solicitor did not request the funds to be released in time so we had to delay until a more inconvenient time. I do not recommend this company if you want a smooth and easy process with clear communication. I have given 2 stars as Lucy who took over to finish completing the purchase phoned us twice in one day to keep us informed and got it done efficiently.
Eloise · 24 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotGILSON GRAY Absolutely Atrocious. AVOID
Absolutely atrocious in all forms. GILSON GRAY!!!!!!!! We are now 3 weeks over our completion date and still, the solicitors have zero rush, zero interest and zero ability to execute a simple task. I will widely tell people of my buyers and own experience should the completion not be completed by the end of the week. I’ve dealt with bad solicitors in my time, but nothing like this. If you want a truly bad experience, sleepless nights, being ignored, missed deadlines and zero customer service then yes, use these. Solicitor in charge - initials are RJ.
J · 18 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotAvoid at all costs don’t reply to…
Avoid at all costs don’t reply to emails or phone , Lincoln
Neil · 18 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotI tried to sell my place,To due mixture…
I tried to sell my place,To due mixture of reason including delay in communicating with the purchaser solicitors by GILSON GRAY has contributed to the collapse of the deal.I asked for a small discount for in their fees,which never materialised.They took me to court as there was a few delays in responding to their credit control email and I am have to pay £1250.00.I called their debt management department 4 weeks ago and proposed a counter offer,he said he will call in 2 days,never called and I called him on 8.06.2024 and he said that he forgot all about this case.I wanted to clear the original balance as it is not in my DNA to not to pay if someone has done work,I tried all I can to come to a middleground so both the parties agree to a amicable figure,but unfortunately they have been very ruthless,and very unprofessional
Vinod · 16 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 24 August 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 5/5
GoogleEveryone involved with the sale of my house has been first class. Communication has been clear and helpful, the app showing the growing numbers of viewing appointments has been addictive and Karen especially has been a tower of strength, keeping me up to date with any developments immediately and providing support during stressful moments. I would highly recommend the Property Sales team.
Annette · 15 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 16 June 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
★★★★★ 1/5
TrustpilotAvoid if you want proper communication
Avoid if you want proper communication. You are unable to get hold of who you need to on the phone. They never ring you back, don’t do their job and leave you stressed and delays in house purchases. Spoke to Olivia once on the phone and that was on completion day despite our multiple phone calls and no ring back. Shocking company
Samantha · 9 June 2024 · Gilson Gray LLP Dundee
Agent replied · 23 October 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 5/5
GoogleWe have had such a positive experience working with Gilson Gray, Jenny, Lori and the rest of their team have been lovely and guided us through the process of selling our house. Lori has been great at keeping us informed throughout, we would highly recommend Gilson Gray!
Amy · 9 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 16 June 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleI recently sold my property with the help of Gilson Gray and cannot recommend them enough.
The service and engagement from Lori, Arran and Megan was excellent and they were extremely helpful throughout. Thanks again!
Connor · 9 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 16 June 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleDealt with Kelly in the North Berwick office, very professional and helpful, easy to speak to and always available.
David, Eyemouth.
David · 28 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleFirst class service. Excellent communication throughout the process. Made the whole experience easy and stress free.
Graeme · 28 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
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