Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 1/5

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I’ve had the misfortune of being in a…

I’ve had the misfortune of being in a small chain which included Gilsonite Gray, selected by our buyer for conveyancing. Similar to lots of reviews here there response times are non existent, we’ve missed 2 exchange and completion dates because of their inability to communicate and provide timely updates. I’d personally avoid using them at all costs and would also avoid any potential future purchase where a chain included Gilson Gray. Still not resolved at the time of writing this and no indication of what exactly is outstanding and potential timelines for resolution.

Dave · 3 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

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Shocking company

Shocking company! Currently in the process of complaining as I am 4 months into the sale of my property and purchase of a new one with no completion date in sight! The service from this company has had a negative impact on my mental health forcing me to go off sick.Would not recommend to any one unless I I was recommending they stay as far away as possible.

Miss · 3 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

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The 5 star reviews are made up

Like other’s on here, I have been direly impacted by this Company despite not employing them myself! Currently homeless with a 2 year old at 8 month’s pregnant due to Marika’s negligence.My solicitor answers their enquiries the same day, chases for confirmation of acceptance for weeks, only to get radio silence and then receive the same enquiries weeks later! Why are new enquiries being raised 6 months into the process? They are all enquiries that could have been raised on day 1, they are not codependent on other enquiries.Now close to losing my purchase altogether due to my buyer’s poor choice in solicitor. This solicitor was recommended by my buyer’s Estate Agent, which tells you all you need to know - they have too many cases on at once.Forgot to order key documents required for completion and only realised days before, when everyone had already booked movers. Refused to pay for a fast-track out of pocket, despite it being their error. Now costing the entire chain thousands of pounds. Still no completion date in sight 2 weeks on and everyone’s searches, management packs, mortgage offers etc. are expiring. But still no rush from Gilson Gray! Even tried to blame their client - fantastic service on their part! Was not going to tell their client about their mistake and continued to blame my solicitor for delays until I informed their client of the truth. You should not have to be a solicitor to employ one!Also keeps making up lies about ‘waiting for things from my solicitor’ when this is not the case. Expect contact from the SRA and Legal Ombudsman.UPDATE - 5 weeks on from the agreed completion, still in temporary accommodation. Gilson Gray uncontactable last week and greeted with an email out of office on leave this morning. No one informed of any cover. No exchange date in sight. Diabolical.Switchboard lady is also a horribly rude person and hangs up on your mid sentence!

Taylor · 3 September 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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Awful, threatening and useless

Received a letter from them regarding a debt owed to a company I've never heard of. COEO SECURITISATION LTD AS THE ASSIGNEE OF KLARNA TO BE PAID TO AJJB LAW.That's 3 different companies seeking one payment which is nothing to do with me. Having contacted ajjb law they have said the debt was purchased/sold to COEO SECURITISATION LTD and since the email address isn't mine that the debt has been written off as fraudulent and no further action is to be taken. Not to mention your letter is the only communication I have ever recieved about this debt So you can stop threatening court action and get better printing paper. Your logo head on the letter is blurry and I can hardly make out any of your office information in the pale gray writing font at the bottom, most people would assume this a scam or fraudulent letter because it doesn't look professional and you also don't provide contact information for yourselfs.Edit:-See the below reply from them that more than proves my point. They aren't willing to make contact and force you to contact the debt company instead... Clearly unable to read what I have stated in this review

R · 31 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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Avoid if you want a stress free experience.

I was recommended to this company to undertake my conveyancing by my estate agents. It is a simple sale and purchase with a chain of just two people. Maybe I should have read the feedback here first.My experience was awful, inept and a total lack of professionalism. How they are allowed to practice is a mystery to me. Emails were ignored, (even to senior partners), and mistakes were made and the whole process was very stressful. I no doubt my feedback will get the standard response …’Our clients are at the heart of everything we do, and we take your feedback very seriously. We have passed your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.’They obviously don’t take feedback seriously. If they did their feedback wouldn’t be so bad. Contacting the above-named persons during the process is largely ignored I’m sure this will be too.Their feedback from their staff on the website 'Glassdoor' is also illuminating

Peter · 29 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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incompetent.

Would not recommend, hidden costs, marketed as an affordable firm but the reality is far from that. expect to pay double your initial fee illustration. Poor communication throughout, not forgetting that when we did complete they forgot to pay our stamp duty despite me confirming that they would

Tom · 27 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Positive experience with Gilson Grey solicitors when I bought my first home. It was a complex situation and I am happy I chose them to act on my behalf as they are very experienced. Good communication, phone calls and emails as needed. Reasonable prices. Happy to recommend this firm for any first time buyers (and others).

Digital · 26 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We found Gilson and Gray very efficient and helpful guiding us through the sale of our property and the buying of another. Nothing was ever too much effort, all very friendly, informative and professional from start to finish. I would absolutely recommend Gilson and Gray if unsure which estate agent to use. Many thanks Gill and Colin Macpherson

Gillian · 25 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We found Gilson and Gray very efficient and helpful guiding us through the sale of our property and the buying of another. Nothing was ever too much effort, all very friendly, informative and professional from start to finish. I would absolutely recommend Gilson and Gray if unsure which estate agent to use. Many thanks Gill and Colin Macpherson

Gillian · 24 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

Google

We used Gilson Gray (initially it was MHD Law who were taken over by Gilson Gray) to sell our deceased sister's house. Loads of initial paperwork to sign off which could be overpowering for some. The property was eventually marketed and sold reasonably quickly by a professional and courteous team being Karen, Jenny, Megan, Lisa, Kirsty and Kelly

George · 24 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

Google

We used Gilson Gray (initially it was MHD Law who were taken over by Gilson Gray) to sell our deceased sister's house. Loads of initial paperwork to sign off which could be overpowering for some. The property was eventually marketed and sold reasonably quickly by a professional and courteous team being Karen, Jenny, Megan, Lisa, Kirsty and Kelly

George · 23 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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Would give a 0 but not possible

Would give a 0 but not possible. The worst solicitors out there. No communication. They never answer emails or pick up the phone. When you do get someone on the phone they are so miserable. They do not respond to a complaint once raised. Additional fee's incurred which weren't disclosed at first. Terrible customer service, and we have ended up loosing our property due to their company.

Sally · 19 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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Excessively slow and hard to contact.

I choose these solicitors on recommendation from my mortgage provider, but now wish I hadn't. My solicitor is Letaye, and they have been extremely slow with responding to enquiry's and progressing the sale. I am currently 6 months into a sale where there is no chain on either side, with no major issues. Progress only seems to be made after I question why things are happening, and certain enquiries have only been made 4 to 5 months into the sale which should have been made at the start. Both me and the sellers solicitors have had issues in receiving responses from the solicitor. This will likely lead to more fees due to the expiry of my original mortgage offer. In addition to this, there have been multiple times where the solicitor is on holiday for extended periods of time, and instead of being covered for, all progress has stopped, further slowing the sale. I would highly recommend using a different solicitor.

Henry · 19 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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Unprofessional with hidden costs

Hidden costs and a lack of professionalism and expertise have combined to make our experience with Gilson Gray truly awful. We are left feeling almost scammed and certainly not cared for. Beware……….do not let estate agents recommend them………commission is key. J

John · 16 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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They are not as good as you may think them to be

I decided to go ahead with this company as they sold quite a few flats in my block . I thought they seem to be doing something right and decided to go ahead with them despite them charging way more than other estate agents. The very first meeting with their agent I was told they have access to pool of investors and hence they are different. When my flat went to market it had a measly 4 or 5 views. Some one decided to put in an offer that I was advised to accept which I did only to find he retracted and withdrew leaving me high n dry. The flat was back in the market again second time and I was forced to sell it to the guy who offered me home report value. The whole process took me 4 month. They promised me in the beginning that I would be likely to get at least 20K more than the home report and hence went ahead but found out that they had no investors or anyone else that they mentioned they have access to. Don't believe them when they present themselves as somehow better than other estate agents. i sold my flat at a home report value and it took them 4 months to complete the sale and they did not waive or reduce their commission by a Pence despite the delay . This company is all smoke and mirrors. Don't fall for them , they are not what they claim to be .

Mohammed · 16 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

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Conveyancor for sale & purchase

Chloe was our conveyancer for sale and purchase and since she took over, the process was going in a steady pace and all process completed on time.

Sheeba · 15 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

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Very professional and communicative

Very professional and communicative. Guided me in every step.

Bivek · 14 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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I have formally complained and still…

I have formally complained and still been ignored. Like all of the other reviews DO NOT USE THIS COMPANY.

Sara · 12 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

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I had the pleasure of working with…

I had the pleasure of working with Marika as my solicitor during the purchase of my first home, and I couldn't be happier with the experience. Marika was incredibly polite and understanding throughout the entire process. She patiently guided me through each step, ensuring that I fully understood all the legal details involved. Her expertise and professionalism made a potentially stressful situation much more manageable. I highly recommend Marika to anyone in need of a knowledgeable and supportive solicitor.

Attia · 11 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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Would give zero stars if I could.

Would give zero stars if I could. Please do your research and do not go with a legal firm because the Estate Agent tell you to. Caused me huge amounts of unnecessary stress and money.

Victoria · 10 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

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Efficient and courteous conveyancing…

Efficient and courteous conveyancing service, with information given promptly at the appropriate time.

Michael · 9 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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Avoid!

The same as many others have said, we are 4 days away from losing our first home because this company are just completely unable to do things in a timely manner. They don’t return calls so I have even sat in their office until someone actually speaks to me. They have missed things, delayed the process, I’ve ended up having to chase third parties for them. We are devastated that could lose our chance to finally buy a house in our 40s because they just don’t care. Complaints haven’t been dealt with or even really properly acknowledged so I will be going to the Legal Ombudsman. AVOID.Update in response to Gilson Gray’s response, Gary was already aware.

Carly-Emma · 8 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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Their conveyancer team has proven to be…

Their conveyancer team has proven to be inept and certainly inadequate at dealing with the sale of a house which I am purchasing. No chain, but it has still taken 6 months to reach a possible completion, which should be tomorrow but they have not confirmed yet, so we are up in the air! My solicitors have been unable to contact them they refuse to answer her e mails.The problem started right at the start when my solicitor noticed a problem with the Land Registry Plan which was inaccurate. Gilson Gray refused to do anything about it until the fifth month at the last moment. Land Registry saw the problem and redrew the plans, but this took months, with no word to my solicitor from them!The sale of this property which should not have taken more than 3 months (and that's generous) ended up taking nearly 7 months!If I could give lower marks than 1 I would

Andrew · 5 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

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3 working days until I lose my dream home

Unfortunately my buyers chose Gilson Gray who just don't communicate or complete work in a timely manner and have added months to the conveyancing timeline. So much so that, unless we exchange in the next three working days, I will lose my dream home. My buyers made a formal complaint to the company weeks ago, it has gone to their parent company Optimus and senior staff are now involved, and yet still no progress. Everything is in place to exchange and yet they can't even get that contract out the door for signature. I am heartbroken at the thought of losing my dream home. I will be taking this to the Legal Ombudsman and encouraging my buyers to do the same if this is not resolved by next Wednesday.

Julia · 2 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)