Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 1/5

Trustpilot

Avoid at all costs

Please avoid at all costs if you want to keep any of your sanity. Gilson Gray have the poorest communication I’ve ever known from a company. You never get an email response, even when you email a manager, and even the managers manager! It’s shocking.For reference I’ve had solicitors Afsha and Kisa, contacted their manager Rachel and also her manager Heather. Not once have I had a reply email to any of my complaints.As for calls, they rarely answer their phones and most definitely never return your voicemails or messages you leave with reception. Longest and most painful purchase/sale ever. Please avoid this company, they don’t deserve people’s business.

Emily · 27 September 2024 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

Lisa Royle is a credit to Gilson Gray

Lisa Royle went above and beyond to make the purchase of our bungalow go as smoothly as possible. Lisa only picked up our file towards the back end of the purchase. As soon as she had it in her capable hands everything went very smoothly.Lisa is a credit to Gilson Gray and they should be grateful and proud to have her working for them.We were at our daughter’s wedding 200 miles from home when I received the phone call from Shannon on Friday 30 August to say it was all completed. That made a lovely day even better.I have to email Lisa when we sell the house, to get a number so that we can claim the Stamp Duty. I am confident that Lisa will email me a reminder. I was a bit cross and tearful at times on our phone calls. Lisa was very calming and understanding. We had friendly chats in among the business dealings. It is very stressful buying and selling property. These chats were lovely and took away a lot of the stress. I wish Lisa well for her future career at Gilson Gray.I spoke to a few members of staff over the course of buying the bungalow and all were very helpful and friendly

Customer · 26 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Awful

Awful - Don't use these if you want any actual communication or updates on what is happening. No urgency, no care, not bothered if the chain is about to fall apart. and they charge a daylight robbery fee (sorry thats called a file opening fee) of £400 for absolutely no additional work

Daniel · 26 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Utterly appalled

Utterly appalled - at the bill - the por service and lack of attention to detail. Was charged £468 plus vat just for initial chat and onboarding - 2 line abrupt email charged at £46.80 plus vat . They missed so much - whole attachments requesting key information for example. Even got my name wrong on documents. Have moved to another who quoted upfront for the task in hand.

Royal · 26 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Communication

Again, I would give zero stars if I could, have only had automated replied until I complained, amazingly got a reply, but as I emailed back... another automated replyWe had to pull out of our purchase due to the survey, sent them the survey immediately and said we would not be purchasing, 2 days later they sent the contracts! I complained and 4 days later they called asking had we signed the contracts. Atrocious customer care, AVOID!!!!

Mr · 26 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Absolutely appalling service ..

Absolutely appalling service ... lucky to get 1 star!! Took 12 days to hear back from my conveyancer after emails and voicemails, who raised their voice at me in our intro call. Said had been off all August and had no response to me asking why I had received a property report with their name on it in 3rd week of August!! No proactive updates to me at all and the seller's solicitor and estate agent are having to contact me for updates. 5 working days with not even an acknowledgement is apparently ok as 'I'm very busy and can't guarantee how quickly I can reply'?!?!? Head of practice and UK head of conveyancing copied in and still no improvement. Sincerely regret going with Gilson Gray, throwing money down the drain and currently at risk of the buyer pulling out ... AVOID, AVOID, AVOID.

NWB83 · 26 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Avoid at all costs!

Absolutely shocking service. I’m in the process of trying to purchase a house from a family member, which should’ve been a straightforward sale. I was initially told that a tree preservation order was causing delays with one of the inquiries, only to discover MYSELF that there was no such order in place.Additionally, I was only informed just before exchange that they had not yet received my mortgage offer, despite being five months into this process. This should have been addressed much earlier.Gilson Gray has managed to drag this process on for 6 months, causing my mortgage offer to expire. I’ve tried reaching out to Gilson Gray thousands of time but nobody answers their phones, nor replies to emails.

Otto · 25 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible. What a disgrace. If i conducted myself the way this company does I’d be under performance management measures. 3 or 4 times to return same forms and no updates. My recommendation is that they stop conveyancing or invest in staff training urgently as they are an embarrassment to the profession.

Shan · 23 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

Gilson Gray were our buyers solicitor, firstly they sent me a list of enquiries which were for the wrong property!!!Their communication has been appalling taking days to respond to our agent via phone and email. The buyers mortgage offer sat in their online portal for 3 weeks without being opened. When they finally arranged exchange and completion dates we discovered the solicitor Keisha had gone on holiday.What could have been easier than a 1st time buyer purchasing an empty unmortgaged chain free property!!!I have never written a review before, but I am just astounded how badly our buyers have been treated. After a lot of hard work on my solicitors behalf and my sales progresser it has finally completed. But I wouldn't want anyone else to experience Gilson Grays incompetence.

Mark · 22 September 2024 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Our Solicitor Jo Carlton is very professional and efficient. She made our home buying journey as less stressful as possible. Thank You, Jo ☺️

Grace · 22 September 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Positive experience with Gilson Grey solicitors when I bought my first home. It was a complex situation and I am happy I chose them to act on my behalf as they are very experienced. Good communication, phone calls and emails as needed. Reasonable prices. Happy to recommend this firm for any first time buyers (and others).

Digital · 22 September 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Two completion dates missed.

Two completion dates missed.Replies sent from my selling solicitor to them which were then lost or ignored the Gilson Gray end. They then asked the same questions again, another week later. So infuriating. I did however send an email to every head of department & managing director at Gilson Gray that I could find contact details for complaining at the end of last week & there has been movement this week. Not much, but it's something.

Stuart · 19 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Lazy & Incompetent

If you’re considering using Gilson Gray as your solicitors, run the other way. My experience with them has been nothing short of a complete disaster. Over a month has passed since the offer was accepted, and they have done absolutely nothing to advance the process. They don’t answer the phone, they don’t respond to emails, and they haven’t even managed to approve the draft contract pack. Their sheer incompetence is astonishing. It’s as if they have no regard for their clients or any sense of urgency. This level of negligence is unacceptable and has caused endless frustration and delays.Do yourself a favor and avoid Gilson Gray. Their incompetence will only lead to massive headaches and wasted time.

Charlie · 19 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Stay well away from this firm!!!

I am selling a property and Gilson Gray is the buyer's solicitor. The buyer himself has written a review earlier to detail the appaling services (or lack of) provided by Gilson Gray. My own conveyancer is constantly trying to get an update from them but they don't respond! This is a straightforward sale with no chain and a large deposit, and minor issues. It has now been well over 6 months and we are nowhere near exchanging contracts. I have no idea if this sale will ever happen.Stay well away from this firm!!!

Kathleen · 18 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

I would give a zero if I could- DO NOT USE

I would give a zero if I could, awful company ran by clowns. No communication, happy to take your money but the lack of urgency is awful

Unhappy · 18 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Extremely poor conveyancing. Where are you?

Sadly, I could not give zero stars.I was recommended Gilson Gray by an estate agent that I was buying a property through, however I chose elsewhere, BUT, the seller did go that way.It is an empty property and a cash buy, so what can possibly go wrong?The choice of Gilson Gray, that's what!My solicitor, and even the agent who recommended them, cannot get any response from Gilson Gray despite many phone calls and emails. We have been trying to exchange and complete for the last 2 weeks, but cannot get any feedback or response from Gilson Gray.I am also aware that the seller has sent many emails and is also extremely unhappy with the delays and service provided.Absolutely shocking performance and I would not recommend this company to my worst enemy.And, we are STILL waiting!Update2 days after publishing this review, there was a response, and a day later, we exchanged and completed 🎉🥂Was it the influence of the review that changed the situation?I like to think so.

Terry · 16 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Avoid at ALL costs - 0 stars

As so many other recent reviews have put, we would give a 0 if we could. I cannot stress enough that I would avoid Gilson Gray at all costs. The lack of communication was unlike anything we've ever experienced, our solicitor did not answer the phone once throughout our entire process, we were so fortunate to actual be able to complete (3 weeks after our completion date), we could have lost our first home if we'd left it to Gilson Gray, we only managed to complete through persistent chasing to other members of the team who ended up doing our solicitors job! The level of unprofessionalism and at times rudeness was appalling.Raising complaints also falls on deaf ears - we tried numerous times to escalate the incompetence, through which there is no number to call, only emails to contact, and they never responded. We were at a complete loss of what to do - I have never been so stressed. Please do not go with Gilson Gray, even if recommended (as they were to us by our mortgage advisor, who was completely unaware of how down hill the company seems to have gone).

Annabel · 15 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Utterly awful

Utterly awful. As other people have said, I wouldn't even give a 1. They aren't even my solicitor, but my buyers. We are 10 weeks into a really easy transition of a sitting tenant buying from me with no chain. Zero communication between Gilson Gray and the selling solicitor as well their actual client who is buying.So frustrating. The poor woman taking calls is merely emailing any messages phoned through. You can't actually speak to anybody who is involved in your case. Have no idea what to do next!! Our completion date should be tomorrow. The first one was missed two weeks ago!!

Stuart · 12 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Errors and Impossible to Communicate

I would give a zero if I could. We were given incorrect information which was later back tracked on, on the expected day of exchange. The conveyancer said things were not complete in a brief email and then went on annual leave for two weeks. We had no information as to who to contact or what was required to progress, and we are still in limbo, with a good chance of losing out on our purchase. Avoid at all costs, this has been an absolutely appalling experience.

Imogen · 12 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Not worth the stress

I would not recommend GG to anyone, I don't have a good word to say.I received absolutely no updates on my house sale, the status portal was never updated (despite the fact you are charged £15 to use this without being given a choice!) and I was unable to contact anyone to discuss this. Phone numbers provided just rang out with no answer or ability to leave voicemails, and emails were ignored constantly. Staff were constantly out of office and when I did receive any sort of communication this was always last minute and by a different person each time. I was provided a completion date when enquiries and issues remained outstanding and was subsequently asked to chase things up myself last minute. Very stressful indeed.I completed yesterday and am yet to receive any sort of financial completion statement containing costs.I received all of my updates from the estate agents! Why my chosen estate agent (who was brilliant) recommends this company is beyond me.

Sarah · 11 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Clowns

These clowns are absolutely shocking in every which way imaginable - by FAR the worst conveyancing experience I have had.All the previous comments should be believed, unanswered phone calls, incorrect paperwork, spelling mistakes, no urgency whatsoever - I could go on.I'm not sure they really knew what they were doing and cannot fathom how such a disorganized process can generate any profit. I feel sorry for the employees, must be brutal going into work everyday knowing every customer is completely fed up with the process - steer well clear.

Max · 9 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

We were recommended by our estate…

We were recommended by our estate agents to use this solicitor. They have been very poor from day one. Emails not answered phones never picked up and when we rang reception and asked for a call back there was no response. My husband and I are elderly and not very computer literate. Even after our daughter(who has been helping us through this process) asked for paper copies of documents they still came as emails.Documents were mislaid and they kept asking for them even when told the date they were posted. Eventually turned up but no apology.As far as we are concerned customer service is non existent and we got the impression that we weren’t important.The icing on the cake was yesterday. Our buyers money was paid into our account but somehow they over paid us. They wouldn’t release the funds to the property we are buying until we repaid the money they had overpaid us. We have been unable to do this as we are in transit from one side of the country to the other. There is no way this is our fault so why are we having all this extra stress.This whole process has been so stressful . Not happy with any of it

Carol · 6 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

The worst solicitor I have ever dealt…

The worst solicitor I have ever dealt with and I have dealt with scores of them. They ignore clients emails for weeks on end. Say they will do things and don't. I am buying in a new build block and every buyer using this solicitor has been delayed completing by months where as the other solicitors acting for buyers all moved in two months ago. Stay away! I am surprised they have not been closed down by the Law Society.

Alex · 3 September 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

OMG! DO NOT USE GILSON GRAY AT ANY COST!

OMG! Not possible to give below zero so had to reluctantly give 1.DO NOT USE THIS FIRM - STEER WELL CLEAR, BEYOND SHOCKING SERVICE!No words can really describe the extent here but I'll say that I was an estate agent for many years and have experienced numerous 'bad or slow' solicitors in that time, but NONE compare to this firm.I'd agreed (what really should have been) a simple (CASH & NOT DEPENDENT) sale back in March this year (2024). The buyer is an elderly lady and part of the funds were probate, so there was a slight delay to sort that. But at every single turn this firm only give excuses to delay having to actually get on with the work. They don't communicate with solicitors, agent or buyer, and when they do they don't provide any information to actually progress the sale. They simply say they're not in a position to provide dates or move forward - but they should be. We're 6 months on there's still no progress and no useful information from them and so I'm now forced to remarket the property - something I truly didn't want to do to an elderly lady, but this firm has left me no choice. At the rate this firm 'don't' work it could well be 2025 before anything moves forward, so may be quicker to remarket and find another buyer.Hope this review saves you the stress and anguish.

Pauline · 3 September 2024 · Gilson Gray LLP Dundee