Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 1/5

Trustpilot

I am writing this on behalf of my…

I am writing this on behalf of my sister who is a single parent. She had a small rental flat in Bristol and wanting to consolidate her situation going through a separation and changes in rental requirements decided to sell the flat. Agreed to sell to the tenant no chain. Mortgage offer through in a week or so. Her own solicitors responsive. Buyer using this outfit. 16 weeks YES 16 weeks and still no exchange. No problems or issues. Gilson gray totally unresponsive utterly disgraceful NEVER use this company. We will be helping her and her buyer through the maze of the legal ombudsman. They should be struck off. The unresponsiveness is jaw dropping. AVOID LIKE THE PLAGUE

James · 21 October 2024 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Gilson Gray exceeded our expectations with their service. Friendly, professional and kept us informed each step of the process of putting our house up for sale. The communication carried on through viewing, offers notes of interest etc. I would highly recommend GG for stress free selling of a property . Thank you to Kelly & Karen for their excellent customer service.

Jan · 20 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Holding up our house sale for months due to inaction over a simple task. Refuse to answer phone, respond to emails and the complaints process is an exercise in futility. Avoid as all costs

Adam · 19 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Gilson Gray exceeded our expectations with their service. Friendly, professional and kept us informed each step of the process of putting our house up for sale. The communication carried on through viewing, offers notes of interest etc. I would highly recommend GG for stress free selling of a property . Thank you to Kelly & Karen for their excellent customer service.

Jan · 18 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Trustpilot

Well done Helen Hirst

Helen Hirst was excellent in managing and completing within the time frame required even though difficulties arose from the opposition solicitors, Helen still navigated us through allowing us to exchange and complete the same day without any further delay.

Parris · 18 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

avoid avoid avoid avoid avoid avoid

Utterly, unequivocally, astronomically, useless. Do not instruct these time-wasters, or you will regret it. They will not respond to emails, they do not provide updates or act on urgency. They are completely pathetic as a conveyancing firm and should be struck off. How they are recommended by any estate agents I will never ever know. 1 star is too many. Do not allow your estate agent to con you into using them. Trust the 1 star reviews on here and avoid !!!!

Dee · 18 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Avoid dealing with this firm

I am in the process of buying a property and the seller is using Gilson and Gray. My conveyancing firm is fine but we/they have been meet by nothing but issues with this firm. There is zero communication, huge unnecessary delays and a general lack of responsibility. I will be lucky if my own chain does not collapse as a result of their inability to respond to emails. I have now had to get to the unfortunate point of threatening to pull out if we do not get a response (I'm 4 months in, coming up to 5, zero chain, and basic queries are still awaiting an answer)

Matthew · 18 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I am very pleased with the Gilson Gray organisation in their handling of the process that is in place to secure the sale of the house i have on the market.Although i believe property sale at times can have its complexities,i am encouraged by their staff communication and expertise to see it through. The profile of my property that the organisation has presented to the market is first class and very professional. I thank the staff for their endeavours that will see this sale through.

Derek · 17 October 2024 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Outstanding high quality service provided by Gilson Gray Estate Agency Team in Dundee. From our initial meeting with Morgan to value our home we were immediately impressed by his extensive in depth knowledge re the current market. He provided us with valuable, detailed information, listened to our concerns and reassured us we should obtain a positive sale. He provided a very personal approach and kept us informed every step of the way promptly and efficiently. His effort and dedication in obtaining the very best offer for our property was exemplary and we are delighted with the figure achieved. Morgan went above and beyond to exceed our expectations and we can’t thank him enough. Also thanks to Andrew for the fantastic photographs of our house . Exceptional service throughout, we highly recommend this Company. We must add this amazing offer was made on the first day of viewing! Many, many thanks

Joan · 17 October 2024 · Gilson Gray LLP Dundee

★★★★★ 5/5

Trustpilot

Excellent sales service of a property

It’s been a while since I’ve gone through the sale of a property and I have to say the process has been absolutely seamless with support and guidance of your conveyancer Hannah Exton.We initially had a target date to sell this property and Hannah managed to successful meet the target date to the day and kept us fully informed all the way through the sale.I certainly have no hesitation in recommending your business to my colleagues, friends and relatives.Thanks very much again Hannah.

Andrew · 16 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

In the progress of a purchase and this…

In the progress of a purchase and this company has been absolutely awful distinct lack of any communication, despite multiple emails no response, similar position with telephone calls. Promised a return call on multiple occasions and still waiting. Have escalated to their senior manager and guess what still no communication!!!I'm now at risk of losing our future house and all because of this. Head of conveyancing profile highlights a family experience, clearly my family views are distintly different.

Mark · 16 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

If I could give 0 stars I would. Contracted with Gilson Gray in Edinburgh to act as agent for selling my home. The whole experience has been dreadful from start to finish and in the end I changed agents. Absolutely awful (non-existent) communication, utterly shambolic and terrible service which has undoubtedly cost me the sale of my house, the impact of which they clearly could not care less about, I am absolutely disgusted with what can only be described as a combination of apathy and incompetence. I raised a complaint in June and have only just received a (poor) response after prompting, which is not at all in line with their 'complaints' policy. There are many choices out there for estate agents, do not use this one! No doubt this review (and the one on Trustpilot which current ranks this company with a 1.9 out of 5) will get the stock response that all the other bad reviews are getting, massive indicator that these issues are not taken seriously at all.

Gillian · 16 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Please avoid!! Do not use this company

It has been one of the most frustrating experience due continued lack of communication from my conveyancer, Afsha Kanwal. Despite numerous attempts over the past month, including phone calls, voicemails, and several emails, I have yet to receive a single response or update.It has now been over three months since the application process began, and during this time, Afsha has not responded to any of my communications. This level of unresponsiveness is highly concerning and falls far short of any reasonable standard of customer service.Furthermore, the seller is becoming increasingly frustrated, and their solicitor has also been unable to obtain any updates, putting the entire transaction at risk. This situation has caused me considerable stress, and I am deeply worried about the potential loss of this property due to the ongoing lack of communication.

Anjil · 16 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

The most horrific experience

The most horrific experience. They changed the case handler without letting me know. Poor communication, not answering emails. Never available. Does not return calls.

Mrs · 15 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Gilson Gray Conveyancing - Do not use!

Do not use Gilson Gray for Conveyancing! If I could give them zero stars I would do. Initially was ok, but as soon as our case was passed to the actual conveyancer (Afsha Kanwal) things went quickly down hill. I was unable to to get any communications with them for weeks. If you call it goes straight to voicemail. The voicemail is full, so you cannot leave a message. I had zero responses to all emails (despite an auto reply telling me I'd get a response within 48 hours). I tried the main reception number, multiple times, who told me that we get Afsha to call me back. Never happened. I tried to escalate to her manager who also never called me back.In the end I was forced to find a different solicitor company and so glad I did. My new ones issued the contract pack to my buyer in 24 hours. This after weeks of nothing from Gilson Grey.

Darren · 15 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Asked for documents that had been sent…

They asked for documents that have been sent previously. They do not reply to emails or call back when we leave a message, avoid passing you on to someone that can help resolve our enquiries. We found out from our buyers solicitor that they have not replied to their emails and calls and that our conveyancer had left the company. When we eventually managed to speak to Rachel the conveyancing manager she confirmed this! We were then told that our new conveyancer is off work ill. Don't use this company

Carl · 15 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would, do not use!

If I could give 0 stars I would. Contracted with Gilson Gray in Edinburgh to act as agent for selling my home. The whole experience has been dreadful from start to finish and in the end I changed agents. Absolutely awful (non-existent) communication, utterly shambolic and terrible service which has undoubtedly cost me the sale of my house, the impact of which they clearly could not care less about, I am absolutely disgusted with what can only be described as a combination of apathy and incompetence. There are many choices out there for estate agents, do not use this one!

Gillian · 15 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

All aspects of the service have been excellent. Great communication, professional and friendly. Would highly recommended.

Lynn · 15 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

terrible - overpriced, not trasparent, lack of attention to detail and now a wrangle over the utterly over the top fees - careful , a 2 line email will cost you £50 and a phone conversation could come in at a whopping £250 plus vat.

Royal · 15 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We are very happy with the service we have received from all the team at Gilson Gray. The sales particulars were excellent and contributed to a quick sale which was much appreciated

Judith · 15 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We have used Gilson Gray on two occasions to purchase houses, receiving exemplary service on both occasions. The terms of engagement were fully explained at the start of the process and, once agreed, aspects such as arranging surveyors for a Home Report and photographers for the preparation of the Schedule were taken forward without delay. From initial discussion to website marketing/ advertising took exactly one week. Our more recent house purchase was overseen by Karen and, to a lesser extent, by Megan and we were kept fully informed throughout. The Gilson Gray viewing bookings app kept us exceptionally well informed of upcoming viewings and provided feedback/comment from individuals who had viewed the property. Karen was thoroughly professional throughout, communicated with us on a daily basis, offering expert advice and guidance as appropriate. We have no hesitation in recommending Gilson Gray to those about to sell and/or purchase a house. The quality of service we received was second to none. Jim and Maureen Donaldson

Jim · 15 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Awful experience ruined buying my first…

Awful experience ruined buying my first homeBuying my first house from the letting company I rented from should have been easy. My Mortgage broker was excellent in getting a mortgage quickly offered and the sale of the house was quickly agreed. The same can not be said about Gilson and Gray initial contact was good but once fees had been set contact was non-existent. The phone would ring and ring, messages are not picked up and emails are left unanswered for weeks( in my case never answered). My house sale only went through after i and my mortgage advisor pestered and pestered and finally said that I would look elsewhere. The icing on the cake was that I was overcharged at least £150 which I have still not recieved back- after weeks of trying to contact. Not cheap, reliable or professional.

Terence · 14 October 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY!!

DO NOT USE THIS COMPANY!!! We have just been through an extremely stressful time due to this firm being non contactable. My husband and I have just bought our first home and Gilson Gray were representing our seller who held up this sale for around 2 months. They lost documents and sent letters to the incorrect address several times despite my conveyancer giving them the correct address several times. The seller was so upset that she couldn't get a response that we had several tearful phone conversations, it was just awful! One good thing I will say about this company is Helen Hurst, once my solicitor and the seller started kicking up a fuss Helen took over from Marie and Thomas and got the job done. Thank you Helen the single good thing about this firm!

Tracy · 13 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Do not use this company they are…

Do not use this company they are absolutely awful. Never answer emails, when you ring they never give you an answer just tell you they will deal with when they get around to it. They lose pretty much every document you send them and you have to send it to them 2/3 times. I am using these solicitors to sell my property and I am on the cuff of losing my purchase because Gilson gray are taking so long as I can’t get any response from anyone. I wish I had read all their terrible reviews before using them but trusted my estate agent’s recommendation.

Jessica · 10 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)