Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 1/5

Google

I can't understate how terrible they are. They ended up charging me over double what was initially quoted, never respond to emails, occasionally will answer the phone, will go missing for weeks with no one covering and then to top it off failed to register my lease with the management company leaving me out several hundred pounds I'd rather stick pins in my eyes than deal with this company ever again

Joshua · 11 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Indescribably awful - like the worst sort of soap opera

With no chain, a buyer with a sound mortgage offer, a very good survey and no controversial issues of any description, you’d think selling our property would be a breeze. The agent we used really wasn’t very good. But in comparison with the service offered by Gilson Grey he was an absolute miracle of efficiency. GG was on the panel of solicitors put forward to our buyer by the agent. Not sure what the qualifications are to be on this panel, but competence, efficiency and good service are clearly optional (and not available at any time in this case).I imagine our poor buyer, inexperienced, first time and working abroad, must be regretting that she selected them; we certainly are. GG failed to answer or return calls or reply to emails, sent paperwork to the buyer’s UK address knowing she was working abroad, and laughably failed to provide bank details to the buyer so she could make her deposit. When she did get the bank details so she could make the deposit she paid extra to get it to them on the same working day. And guess what. They failed to acknowledge safe receipt for THREE further working days. Even our fairly phlegmatic solicitors were climbing the walls by this point.But there’s more! GG failed to do any money laundering checks until late in the day & then the person ostensibly handling the case went on holiday at the last minute without telling anyone or arranging cover. They were reliably awful to the last and when we eventually completed it was hours later than expected. Quite extraordinary behaviour and horribly stressful. The way we feel at the moment is that if we were ever involved in a house sale or purchase again and found the other side had instructed GG we would ask them to change solicitors or would have to walk away from the deal.

Kate · 8 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Go somewhere else!

Awfull doing business with this company. Almost lost my house due to no comunication with myself or the seller.. Maybe 2 or 3 ( can't remember as my 28 days they quoted turned into 4 months).. people dealt with my purchase, I had to extend my tenancy 3 times, there were numerous repeated checks, the cost did not match the fixed agreement made with Optimus, the only response to emails i had were for payments and to top it all.. I had to go back to the mortgage advisor to help me complete and I was eventually advised I could go get my keys before the seller had released them!. If I could rate no stars I would still want less than that!. Avoid this company is my advise!

Ruts · 6 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

The worst conveyancers in the world

Gilson Gray are handling the bottom of the chain I'm in. My girlfriend and I are moving in together, and she is selling her shared ownership flat. In the time we have been waiting - since end of August - for Gilson Gray to do the conveyancing. We have seen - enquiries which are easily answered by simply reading the lease, no communication back to our solicitor, and then no communication *at all* regarding the exchange or completion dates. This was originally slated to be completed by 25th October, since both our purchase offer and buyer's lease expired on the 31st. Had to be put back (by everyone else) since GG simply didn't reply to communications. Last we heard, talking with the buyer, this was meant to be done on Monday just gone. It came and went, nothing. Tuesday, nothing, and now... nothing. We've escalated up in Gilson Gray and I understand talking to us is hard as we are not the client. However, all we've asked is that they actually DO something and feed back through the right channels. And... no change. AVOID. AT. ALL. COSTS.

Tom · 6 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Very slow to action a house purchase

A simple house purchase with no chain took 18 weeks to complete and I had to push every step of the way to keep things moving forwards. Despite being upfront from the beginning that we wanted to move as quickly as possible, there were constant delays for seemingly no reason. I got the impression that the team working on our case had very little time for us.Communication was extremely poor and frustrating throughout. I would reply almost immediately to any emails sent from Gilson Gray but then it would take weeks to get the next response from them. Meanwhile I am trying to call and speak with the team working on our case and being constantly sent straight to answerphone which subsequently started reporting "inbox full". Overall this company was a nightmare to work with and I wouldn't wish it on anyone. I'm sure individual team members are good people and work hard, but the service provided overall is appalling. I am just so glad to be done with working with them.

Miss · 6 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Absolutely awful

These solicitors are absolutely awful. I am buying with no chain and cash. They don't answer the phone, emails or letters. We are at the point of the sale collapsing as they are holding up the completion which is a very simple process.

Diane · 5 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Find another Conveyancer!

I cannot fathom how truly awful the service from Conveyancing team is at Gilson Gray. They simply ignore the customer, the sellers solicitor and the estate agent constantly. Waiting to complete and the seller is ready to pull out because the communication is so non-existent. I’ll be taking this up with the Legal Ombudsman. Righting this to deter other potential conveyancing customers, because Gilsonite Gray couldnt care any less.

Maxine · 5 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

I have never been soo dissatisfied with…

I have never been soo dissatisfied with a large company.I have been calling Sending emails Even turned up as no.one bothers to reply.Documents. Lost had to be re done..only found out when we arrived.Moving is stressful using these solicitors is making the whole process even worse.totally no faith in themStill no.idea what's happening as no one bothers to contact us.

Mel · 5 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Trustpilot

Professional and Reliable Service

I found their services to be professional and reliable. Throughout my interactions with the team, they demonstrated a strong commitment to delivering high-quality results and were attentive to my needs. While there were times when it was a bit difficult to reach them via phone, the team always made sure to follow up promptly and kept me updated on any developments. Despite these minor communication challenges, Gilson Gray delivered on their promises and met my expectations with diligence and expertise. Their attention to detail and dedication to client satisfaction were evident in every interaction. I appreciate their hard work and commitment to excellence, and I wouldn’t hesitate to recommend them for their professionalism and reliability.

Mayowa · 4 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Avoid!!

These guys are a terrible company to hire for conveyancing. We have been trying for seven months to sell our flat to my brother with no chain, it’s impossible to speak to anyone, receive a response. The emails that I have sent are always answered with a generic reply,we will get back to you within 48 hours, but they don’t!! I have called the office three times a week, sent emails and still nothing!They lost paperwork twice. Avoid at all costs!! I have instructed new solicitors locally to do the job!

EVANSON-SMITH · 4 November 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

DO NOT USE!!!!

WORST LAW FIRM IN EXISTENCE. DO NOT USE UNDER ANY CIRCUMSTANCES. 13 WEEKS INTO MY PROPERTY PURCHASE, AND NOT A SINGLE CALL FROM MY CONVEYANCER. NO CORRESPONDENCE. NO RESPONSES TO EMAILS. EXTREMELY SLOW SERVICE. PROPETY TRANSACTION IS DELAYED BECAUSE OF THEM!!! AVOID LIKE THE PLAGUE.

Ramial · 31 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Avoid, you have been warned.

31st October updateWell still in limbo with this lot. Just had a phone call from the estate agent, have I had anything back. Ha ha ha ha oops hysterical laughter,could be contagious. Have I had any feedback? I'm just the one that employed them to do the sales and purchase, why should I have feedback? Please do not think about using them, do your research on reviews first. I know there is variability on reviews but seriously think very hard before engaging this shower 9th October update.Many many phone messages and emails later. No real advance, no concern for customers despite the reply posted here. No one has had the curtesy to call me and get to the root cause of the problem. I have zero belief in the platitudes expressed. I again warn you. DO NOT USE !As many have said, what a dreadful organisation. I have complained and gone up the tree to the conveyancing partner all of which is a waste of time.Left messages for call backs, sent emails all to no avail. No response from the conveyancing partner either. That about sums them up. Zero customer care I would give zero on this review if I could.

Peter · 31 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Zero stars if possible

I was recommended this company by L&C. L&C services were absolutely amazing so I trusted them. But Gilson & Gray is a massive disappointment to say the least.My contact was D.V. Not Sure I can mention names. She is new there. But I doubt she is different than any of them because I did get to speak with her manager and she assured me things will improve. And they didn’t. I am not in the middle of a purchase and I have loads of questions. They do not answer emails or phone calls. It’s already the 4th week when i am trying to get a hold of them.Do not use this firm if you have a choice.

Oana · 31 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Avoid do not use this terrible company…

Avoid do not use this terrible company . Absolute shambles . If you want your property to take 7 months and 4 different solicitors and still getting no we’re because one’s sick or ones on holiday or scratching there ass . I wish you all the best . What a shit show this company is . Avoid avoid avoid avoid

Mrs · 30 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

DO NOT USE THESE

DO NOT USE THESEI honestly do not know how they are still open or how they could be recommended by anybody.At the beginning when the assistants were helping communication was fast and reliable. However, that soon changed. The only person who actually helped us was Hannah, however, they were limitations on what she could help with. Aisha Mather WAS our conveying solicitor and was absolutely useless, did not send over the paperwork to the buyers solicitors, didn’t respond to over 5 emails, 15 phone calls and 3 voicemails. We made the decision to appoint a new solicitor today as we have not heard from her for over two weeks and nothing has been completed. Avoid at all costs. They are useless.

Hayley · 28 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We have been very pleased with the service we have received from Gilson Gray in selling our property. From the initial phone call to the valuation and the marketing of the property, everyone at Gilson Gray has acted professionally, promptly, and has been happy to answer our questions. The client portal has been easy to use and great at keeping us completely up to date with viewings and feedback. We would be happy to recommend Gilson Gray.

Helen · 27 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Trustpilot

Natasha Candlin was brilliant…

Natasha Candlin was brilliant throughout the entire process of purchasing our first home. She always replied very promptly and with detailed and thorough answers. Would highly recommend Gilson Grey and in particular Natasha if you are looking to buy/sell your home.

Louis · 27 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We have been very pleased with the service we have received from Gilson Gray in selling our property. From the initial phone call to the valuation and the marketing of the property, everyone at Gilson Gray has acted professionally, promptly, and has been happy to answer our questions. The client portal has been easy to use and great at keeping us completely up to date with viewings and feedback. We would be happy to recommend Gilson Gray.

Helen · 26 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

I'm writing this at 05.09 in the…

I'm writing this at 05.09 in the morning as I have injured yet another sleepless night. I am on the hamster wheel of non communications from Gilson Gray, I have yet another solicitor dealing with the sale and seem no nearer to a completion date. These reviews are purely for potential customers as Gilson Gray obviously don't bother reading them.

Deborah · 26 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS! These people are impossible to get hold of. I have held for over an hour on multiple occasions & they don't respond. They have cost me hundreds of pounds in delays. AVOID

Simon · 24 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

I have tried begging

I have tried begging, crying, phoning and emailing everyday. But nothing works with such an imcompetant, unprofessional company. Different people take over the case every week. The chain was complete on an empty flat in May. The buyer has been in rented accommodation since August after the completion on her house. The people at Gilson Gray are rude and unapologetic, they don't care about the client. The manager Gary Tyman is as bad as his staff. You will notice they never respond to the bad reviews. Do not let your estate agent recommend them, use your own solicitor at all costs.

Deborah · 23 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

Trustpilot

Everything came together perfectly for completion.

I was referred to Gilson Gray by an action house. When I read the reviews I was a little sceptical. The process started slowly with minimal contact and it wasn’t easy to talk to someone but everything came together perfectly for completion. Heather Neil in Lincoln was great.

Ruth · 23 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Total incompetence

This company has been handling the sale of a chain free property to my son.After at least 5 months it has still not progressed. It is a black hole of incompetence. Do not use unless you are a masochist.

Mary · 21 October 2024 · Gilson Gray LLP Dundee

★★★★★ 1/5

Trustpilot

Would give minus star if I could

Would give minus star if I could. From the start, their lack of communication and incompetence has been astonishing. Both the seller and estate agent of the property we are purchasing has tried to contact them numerous times to no avail. When your own solicitor says how awful and bad they are, that says it all.If anyone wants a smooth experience with house selling/ buying, avoid this company at all costs.I don’t always rely on the reviews but on this instance, the review of this company is spot on (at least, some of the employee in this company is/are).AVOID THEM AT ALL COSTS!!!!

Seon · 21 October 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)