Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFirst time buyer and no clue about…
First time buyer and no clue about mortgages and buying houses! Between Gilson and Gray and my mortgage advisor they have made this process so easy and stressfree and so far very speedy! Thank you for all your help!
Mrs · 12 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback and get the recognition they deserve. Thanks again!
★★★★★ 1/5
TrustpilotAbsolute waste of time and no faith in them
The prompt is what has gone wrong, the real question is what has gone right! I accepted an offer back in July and we are still nowhere close to exchange of contracts. I have sent an excess of 50 documents and I am not convinced these have been properly reviewed, saved or shared with the buyer.You can never get through to them on the phone. I have done a lot of leg work contacting my previous conveyancer from when I bought the house years ago and even contacting management companies for info.My original conveyancer Amanda Carr would go weeks without contacting me and then left - and I only found out she left the firm from an auto response.I made a complaint through the formal process 2 weeks ago and have not even had an acknowledgement. I have contacted every partner on the website for help as of today.Shoddy work, poor communication and endless waiting is driving me up the wall!If I could rate Zero, I would!
Heather · 12 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We appreciate your feedback and apologise for any frustration you have felt. I understand that we have received and acknowledged your direct email and have been in contact with you.
★★★★★ 5/5
TrustpilotBen in the Edinburgh branch
Ben in the Edinburgh branch was fantastic. As a first time buyer I had a lot of questions and wanted to move quickly on the offer, he was quick to help and very detailed. When it's time to buy again I will be picking Gilson Gray
Morgan · 11 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Ben will receive a copy of the feedback and get the recognition he deserves. Thanks again!
★★★★★ 5/5
TrustpilotConnor has been super helpful helping…
Connor has been super helpful helping me with getting information and top level service guiding me through my first house purchase. I highly recommend anyone seeking their first home
Cole · 11 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Connor will receive a copy of the feedback and get the recognition he deserves. Thanks again!
★★★★★ 1/5
Trustpilotwatchdog at bbc.co.uk my next step
Communication has been atrocious - Same old story as all the other reviews (I’m reserving my energy to tell my story as it’s sounding like groundhog day looking at all the other reviews)we were all set to move today 5th dec. we didn’t thanks to G&G - Waiting to hear if our buyers are pulling out. Currently sat on boxes upon boxes so close to xmas, lost out on removal deposits, days taken off work, •internet is now off and my husband works from home running a software company •i’ve now lost 4 days worth of income from clients because i’ve had to cancel my classes•We are helping our onward chain cover her removal cost as she’s lost deposits - as have we (We can’t afford to but will take the hit elsewhere) but we need to move literally now
Emily · 11 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We are unable to speak with you direct about this matter as you are not a client of our firm. We have asked your solicitor to update you on the current position with regard to your case. We understand that there is a delay elsewhere in the chain. That delay does not rest with our firm. Your solicitor will be able to advise you on this.
★★★★★ 5/5
TrustpilotBuying home for first time
Douglas has been great sorting out all the paperwork for me buying my first home. He's handled all of solicitor side of things for me, leaving little for me to do while making sure to notify what's happening with any progress updates.
Robbie · 10 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 5/5
TrustpilotJoanne Carlton was always very helpful…
Joanne Carlton was always very helpful and friendly. All the people I dealt with at Gilson Gray were also very friendly and helpful.
Paul · 10 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
TrustpilotWe really enjoyed the service provided…
We really enjoyed the service provided by Trevor Stell. Always available when you need him an always willing to offer very helpful professional advice.
STANLEY · 10 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 1/5
Trustpilotabsolute waste of time
I am really not sure how I can be constructive with this company as they dont listen.Having been very dissatisfied at the length of time it took to sell a property I owned with no chain[7 months]I contacted there complaints dept 3 weeks ago and surprise surprise I have not had a reply as yet.I can only assume there complaints dept is very very busy.The only response you ever get is generic,when you contact the complaints dept they never respond
Tony · 10 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 29 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 4/5
TrustpilotSpeedy initial response
Speedy, pleasant initial response
Ann · 9 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 1/5
TrustpilotShocking!
Shocking!There is zero communication. Never pick up the phone. You can’t speak to the person dealing with your case. Don’t reply to emails. It’s an absolute disaster. We are now in danger of losing our sale through their intransigence. I cannot begin to explain how angry we are.
Jonathan · 9 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotAvoid at all costs
If you enjoy sending emails and leaving voicemails without getting a response then Gilson Gray is for you.A sale within the family has taken 6 months so far and is still not likely to happen any time soon, someone would have to answer an email or the phone for that to happen.
Martyn · 9 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotVery fast and efficient service.
Rating only, no written review.
John · 8 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotResponsive and professional service
Staff members by Gilson Gray have always been professional and responsive during the entire process of purchasing a home. I highly recommend Gilson Gray for the service offered.
Gil · 7 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 5/5
TrustpilotCustomer Service has been second to…
Customer Service has been second to none.Been quick and efficient to answer all my questions ,that I've had and explaining slowly in a manner I can understand the whole process involved .Found Nicky very helpful and understanding also gave me good advice
CAROLINE · 7 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotFantastic solicitor Wendy Frame from…
Fantastic solicitor Wendy Frame from start to finish. Very thorough and diligent.
Matthew · 7 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotGot us over the line !
Property buying can be a minefield at the best of times, Marika at Gilson Gray guided us through and was by our side, always available for a call, chat, email etc as the exchange and completion days approached ! Our chosen day was fulfilled and we couldn’t be happier in our new house, thank you.
Satisfied · 6 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 1/5
TrustpilotDoes anyone even work there?
I can only repeat what has already been said on here. Zero communication - our case officer might as well not exist. Chased her via email and phone calls for weeks. She never answers the phone. Apparently they've had our contract since October but we only know that because we've spoken with the seller. We are now closing our file with them and going elsewhere. I'd rather take the hit and lose some money than deal with this company a second longer.
Daniel · 6 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotAbsolutely shocking service
Absolutely shocking service, third time lucky we eventually completed Friday after our estate agent running around Friday morning, to solve an issue that should have been picked up the middle of last week. Lost one purchase due to the delays, has taken weeks to action things when you eventually get through you are told that our solicitor had it days ago and has sat on her hands. Honestly avoid I wish we had not gone with a recommendation from our mortgage broker.
Suzanne · 5 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotZero communication
Zero communication. Do not answer phones or emails. Only use if you want sleepless nights and poor mental health.
Rebecca · 5 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 1/5
TrustpilotI actually can’t believe there’s a…
I actually can’t believe there’s a company as inept as this. Because of this “law firm” I’ve already lost out on £150 for a removal van because they didn’t order the funds in time, I found this out two hours before I picked it up.Now I’m sitting in a house filled with boxes waiting to exchange today December 4th (which I highly doubt) if it doesn’t complete I’ve very tempted to pullout of the entire thing.Please don’t waste your time and money on these absolute mouth breathers. (That’s me trying to be polite) if it doesn’t happen this week I’ll be visiting the office in person.We will see.
Fionn · 4 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
★★★★★ 4/5
TrustpilotZahra was an excellent conveyancer at…
Zahra was an excellent conveyancer at Gilson Gray - really hard-working and easy to contact.
Clare · 3 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
★★★★★ 5/5
TrustpilotThe communication was great and the…
The communication was great and the overall service was nice and quick.
BEREKET · 3 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 1/5
TrustpilotPick up the phone!!!! risk of chain collaps
For the love of god pick up the phone.Chain of 6 at risk of collapse due to no one picking up the phone despite 2 solicitors constantly trying for days. I have no option but to call every 5 minutes as they have again rejected the call from our solicitors
Ian · 3 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We are unable to speak with you direct about this matter as you are not a client of our firm. We have asked your solicitor to update you on the current position with regard to your case. We understand that there is a delay elsewhere in the chain. That delay does not rest with our firm. Your solicitor will be able to advise you on this.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
