Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAbysmal customer service, no contact for months after the end of a tenancy. Call and you are placed through rounds of automations that lead you nowhere closer to a real human being. Beyond disappointing.
Elsa · 16 April 2025 · Gilson Gray LLP Dundee
Agent replied · 29 August 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
GoogleExcellent service selling the house, Gilson Gray's Estate Agency Team take you through the whole process step by step.
Ian · 16 April 2025 · Gilson Gray LLP Dundee
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
Googlei should like to the Team at Gilson Gray property management they have made the Selling of my house effortless
from day one they have always responded in a positive and professional manner …
William · 16 April 2025 · Gilson Gray LLP Dundee
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 1/5
GoogleAfter receiving some conflicting information during a viewing which didn't match with the home report, I was told I would be contacted ASAP to clear up the confusion. I wasn't contacted and was forced to call the office. It was during this …
Steven · 16 April 2025 · Gilson Gray LLP Dundee
Agent replied · 29 August 2024
Hi Steven. Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
GoogleFrom start to finish, a quality service providing highly efficient marketing and scheduling services to give us the fast sale we needed in only 4 days from the point of our house going live! They have links across agencies, ensuring a …
Debbie · 16 April 2025 · Gilson Gray LLP Dundee
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleFrom the initial appointment with Morgan right through to accepting an offer I was delighted with the service from the Gilson Gray Estate Agency team based in Dundee. Many thanks to Morgan, Jodie and Nikki for your careful attention and swift responses to any queries.
Sharon · 16 April 2025 · Gilson Gray LLP Dundee
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleWe are so pleased with our experience of using Gilson Gray to sell our home:
1. Priced perfectly for a quick sale
2. Fantastic photographs and video to market our home perfectly …
Lesley · 16 April 2025 · Gilson Gray LLP Dundee
Agent replied · 29 August 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
★★★★★ 5/5
GoogleAn excellent experience selling my property through Gilson Gray. Everything was clearly laid out and the staff handling the viewings were fantastic. The fact they took bookings throughout the weekend was a huge help.
Laura · 16 April 2025 · Gilson Gray LLP Dundee
Agent replied · 11 June 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback to our team.
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! Utterly inept and useless. 6 months wasted with these clowns. We were no chain with first time buyer and it should have been a breeze.
Mr · 26 March 2025 · Gilson Gray LLP Dundee
★★★★★ 4/5
TrustpilotMy solicitor
My solicitor, Chris Hocking was absolutely amazing, completely professional, reassuring, available and reliable. Would recommend dealing with him for property.
Liane · 25 March 2025 · Gilson Gray LLP Edinburgh (29 Rutland Square)
★★★★★ 5/5
GoogleOur Agent John Shand is very professional and efficient. He made our home renting journey as less stressful as possible. Thank you
Diego · 20 March 2025 · Gilson Gray LLP Edinburgh (29 Rutland Square)
★★★★★ 5/5
GoogleReally happy with everyone I’ve had dealings with from the initial quote to an offer on my property. Helpful, clear communication and efficient service from everyone. Even when things have been quieter (festive period), I received updates and reassurances that the property is being viewed etc. Definitely recommend the team! Thank you!
Erika · 15 January 2025 · Gilson Gray LLP Dundee
Agent replied · 23 December 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleJodie, our sales negotiator has been fabulous and extremely professional, as have all the property team working diligently to get us the best price for our property. I would absolutely recommend Gilson Gray’s estate agency services. Thanks again Jodie, great job 👏 …
Nigel · 15 January 2025 · Gilson Gray LLP Dundee
Agent replied · 23 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Jodie will receive a copy of your feedback, and get the recognition she deserves. Thank you for leaving a review, Nigel!
★★★★★ 5/5
GoogleSo helpful at every stage informed us what was happening couldn’t fault Gilson Gray especially Karen who was just brilliant.
Audrey · 7 January 2025 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 9 January 2025
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleSo helpful at every stage informed us what was happening couldn’t fault Gilson Gray especially Karen who was just brilliant.
Audrey · 6 January 2025 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 10 January 2025
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
TrustpilotThe amazing and hard work done by Tracy…
The amazing and hard work done by Tracy at the Glasgow office has been out of this world thank you for everything. Nuria is a credit to the business too helping us at the start of the process being very productive which was great to see
Claire · 28 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
★★★★★ 5/5
TrustpilotCouldn’t recommend Gilson Gray enough…
Couldn’t recommend Gilson Gray enough Tracy from the Glasgow office is a total credit to the company, if it wasn’t for her we wouldn’t be in our new forever home. She kept us update all the time and went over and above for us.
Billy · 28 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
★★★★★ 5/5
TrustpilotGreat from start to finish!
Kelly · 23 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotRecently bought a house in Monkton…
Recently bought a house in Monkton through Brooke Finlay and she was nothing short of spectacular, first time buyers and couldn’t have been any more helpful. So thankful I chose Gilson & gray anyone would be lucky to have her.
Sean · 22 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Brooke at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
★★★★★ 1/5
TrustpilotSee previous posts re
See previous posts re: sale of my sisters flat... sale now off. 6 months, yes, 6 months!¡!!! Only just responded to an email sent at beginning of October!!¡ utterly dreadful. Blaming lease complications which were dealt with 8 weeks ago. Back on market. New interest already received hopefully will be settled with new buyer and proper solicitors within next few weeks.... just checking to make sure that they are not using gilson gray....... All you guys out there reading these reviews - they are all genuine and so sad.... you have been warned!!
James · 20 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We appreciate your feedback and apologise for the frustration you are feeling. We have passed your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotI felt like we had a very personal…
I felt like we had a very personal service with care and understanding through a difficult process with out sale and purchase but always patient and efficient and most importantly profession yet friendly.
Mrs · 20 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
★★★★★ 5/5
TrustpilotFirst time buyers
As first time buyers Gilson Gray have been fantastic for us. Marika in particular has been so communicative, reassuring and kept us up to date throughout the whole buying process . She has worked so hard to get us through all the way from start to completion. We can’t recommend enough. Thankyou again
Sophie · 20 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Marika will receive a copy of the feedback, and get the recognition she deserves! Thank you, Sophie.
★★★★★ 1/5
TrustpilotShockingly bad in todays day and age
Portal didn't work, upto 10 people responded at different times, always delayed. Didn't spot an address error (on my part) which probably caused 2 months delay. Didn't push the buyers. On the whole, dismal.
Martin · 20 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
We appreciate your feedback and apologise for the frustration you are feeling, Martin. We have passed your comments to Joanne Sworder (Deputy Head of Conveyancing) and a member of the team will be in touch with you direct to discuss this matter. Thank you for helping us improve our services.
★★★★★ 5/5
TrustpilotGreat help and support
Alan was amazing with buying and selling our home. I would recommend Alan at gilson gray, he always responded promptly with any questions which I had a lot of ! He kept me calm in a stressful time and was approachable and patient. Hes a credit to the team at gilson gray.
Nicolle · 19 December 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)
Agent replied · 26 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Alan will receive a copy of the feedback, and get the recognition he deserves! Thank you, Nicolle.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
