5/5
TrustpilotRachel Greig,Shauna gilson Gray
EFFICIENT, RELIABLE SERVICE.
Trusted Agent profile
Gilson Gray LLP estate agents in Edinburgh and Dundee
★★★★★
838 reviews across 3 offices and 3 platforms
Gilson Gray LLP has three offices, in Edinburgh (two offices) and Dundee. Together they have 838 reviews on three platforms, rated 3.5 out of 5 overall.
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Our offices
Gilson Gray LLP's three offices, most reviewed first. Each has its own page.
- Gilson Gray LLP Edinburgh (29 Rutland Square)29 Rutland Square, EH1 2BW654 reviews · 167 on Google (3.7)103 in the last 90 days
- Gilson Gray LLP Edinburgh (29 Rutland Square)29 Rutland Square, EH39 4AG617 reviews · 128 on Google (3.7)73 in the last 90 days
- Gilson Gray LLP Dundee11 South Tay Street, DD1 1NU447 reviews · 46 on Google (3.8)69 in the last 90 days
Awards
Industry awards
Gilson Gray LLP was Highly Commended at The Negotiator Awards 2025.
- Highly CommendedThe Negotiator Awards 2025: Estate Agency of the Year (Small)
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 2024
2024 1 Bronze The Negotiator Awards 2024 winners
- BronzeThe Negotiator Awards 2024: Lettings Agency of the Year (Small)
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
EA Masters
Gilson Gray LLP is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales, Scotland
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every Gilson Gray LLP office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
GoogleDisgusting attitude towards disabled people my son has autism and selective mutism,he cannot speak over the phone they made no reasonable adjustments at all it’s bad enough that my son lost his dad and grandparents in just over a year they …
1/5
GoogleThey sent my offer on a really good property to the wrong firm, which led to me missing out. They explained that it was a common mistake. It is a concern if this is true.
5/5
TrustpilotGreat communication!
Gilson Gray looked after my house sale and ensured everything ran smoothly from start to finish. Their customer service was excellent and communication was great. Jehnnaie kept me informed and updated throughout the whole process which was much appreciated as this was my first experience of selling a house.
4/5
TrustpilotSATISFIED CUSTOMER
Communication was very timely, clear, and helpful. All queries were answered in a timely fashion. Sharon Gilson was proactive and professional. I will be happy to instruct again when required.
5/5
TrustpilotGreat service!
Alan Craig was great to work with during our recent house purchase. He was efficient in dealing with our questions and assisting us as first time buyers. He was easily reachable, answered queries quickly and solved any problems that cropped up during the process - working wonders for us during difficult steps.
5/5
TrustpilotGilson Gray Dundee
Kerri, at Gilson Gray, Dundee, dealt with all the legalities of my purchase, including dealing with a potential problem professionally and efficiently. She provided timely updates and answered any queries very quickly. Highly recommended 👍
1/5
GoogleBuying a house is stressful enough, but this solicitor firm made the experience even worse. Their customer service is astoundingly bad, they have a dismissive nature and snide unprofessional tone in emails. Avoid!
1/5
GoogleRating only, no written review.
1/5
GoogleBuying a house is stressful enough, but this solicitor firm made the experience even worse. Their customer service is astoundingly bad, they have a dismissive nature and snide unprofessional tone in emails. Avoid!
5/5
GoogleI used Gilson Gray as suggested by my financial advisor for the sale of my property, I am so thankful they were suggested as I found them fantastic to work with, I already plan on using them for my next property purchase!
Agent replied · 26 May 2025
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
GoogleRating only, no written review.
5/5
TrustpilotVery profesional and i was so happy…
Very profesional and i was so happy with results of my house sale. Gilson Gray staff was very informative and helpful throughout the process. Special thanks to Abbie Greig for all her involvement at the marketing stage of sale.
5/5
TrustpilotExcellent service
Just sold with Gilson Gray and thank them for an excellent service
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleI was extremely disappointed and shocked with the service received from Gilson Gray when trying to buy a property in Fife. The lack of care they gave was unacceptable and there was a disrespect to us as …
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
1/5
GoogleRecently bought my first property, and was recommended Gilson Gray by mortgage advisors. Definitely wish I looked Gilson Gray up / read reviews first before I accepted as most likely would have found another solicitors. Felt like I had to ask/push them to do everything, constantly had to chase them all the time for any sort of update. No sense of urgency whatsoever. Paid a lot of money in fees for rubbish service. Won’t use again and will definitely advise others not to.
5/5
GoogleVery efficient and explained everything thoroughly
5/5
GoogleGreat at keeping you updated, very helpful and polite.
1/5
GoogleAbysmal customer service, no contact for months after the end of a tenancy. Call and you are placed through rounds of automations that lead you nowhere closer to a real human being. Beyond disappointing.
Agent replied · 29 August 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
GoogleExcellent service selling the house, Gilson Gray's Estate Agency Team take you through the whole process step by step.
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
Googlei should like to the Team at Gilson Gray property management they have made the Selling of my house effortless from day one they have always responded in a positive and professional manner …
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gilson Gray LLP
Which Gilson Gray LLP office has the most reviews?
Edinburgh (29 Rutland Square) has the most, with 654 reviews rated 3.4 out of 5, followed by Edinburgh (29 Rutland Square) with 617.
Where are the Gilson Gray LLP offices?
The three Gilson Gray LLP offices, by town:
- Dundee: 11 South Tay Street, Dundee, DD1 1NU
- Edinburgh (29 Rutland Square): 29 Rutland Square, Edinburgh, EH1 2BW
- Edinburgh (29 Rutland Square): 29 Rutland Square, Edinburgh, EH39 4AG
Has Gilson Gray LLP won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
