Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 5/5

Trustpilot

One less thing to worry about!

We used this company for my conveyancing and would recommend them. We dealt with Shannon O'Malley, and received a friendly, efficient service. We were never kept waiting for a response to queries and were kept informed at every stage in a manner that was clear and easily understood.We honestly felt that we had one less thing to worry about, and could leave them to get on with the job!

Nixy · 2 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

We really wish we had read the reviews before going with the company for the sale of our house and the purchase of a property. They came recommended by Money Supermarket who seriously need to stop recommending them.We have a very straight forward case in that we are moving into an empty house and our buyers are first time buyers, meaning though there is a chain, it is minimal. We enlisted GilsonGray on 18th March. Upon enlisting, we were told we would receive a welcome pack, which has still not materialised. We are a same sex, married couple, both female, who have been referred to as sirs by two conveyancers multiple times, even after informing them this is not the case, prompting us to believe we have been victim of homophobia.As we have not long gotten married, my wife’s surname has changed and we had to send off our only copy of our marriage certificate. We sent this, signed and tracked, and GilsonGray lost it temporarily. We literally begged via email for them to actually bother to look for it and send it back as we needed it for our mortgage application, yet we found ourselves two weeks later pleading again, this time on the phone, for help. The only useful person we’ve communicated with in all of this, who unfortunately is not one of our conveyancers, answered the phone and found our certificate, which he informed me had been ‘sat on a pile waiting for scanning’ for the past fortnight. Little did we know, after two months of so called proceedings, GilsonGray hadn’t even STARTED work on our sale, thus had not produced or sent the contract to our buyer’s solicitors. They attempted to blame this on us, claiming we had not paid the £39 they required to start this work, yet we weren’t aware of this payment until 8th May, when we were emailed by a secretary, and she then took several days until 14th May to let us know how to send the payment/where to send it.Following this, we have been asked to fill out the same forms multiple times, have had to spend a fortune on next day postage as they have been waiting far too long to ask for signed documents. These have also been asked for days apart, meaning more and more money on postage. We are now almost at our 5 month mark, with zero response to emails and calls. They will not respond to me, my wife, either estate agents and none of the other solicitors involved. We have also been lied to on multiple occasions and only found out due to us making calls and visiting estate agents who have made additional calls for us. We are less than 24 hours from the house we’re buying going back on the market as the sellers have had enough, we have emailed and emailed, begged and pleaded, CC’d in the so called partner in conveyancing, Cherie McBean, as advised in lots of replies on other reviews, and still nothing. You’ve ruined our lives the last 4 months. Cheers a bunch. We look forward to making a formal complaint and gaining the support of the financial ombudsman if necessary.

Rachel · 2 August 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Sky-rocketing costs through delays (ongoing)

I wonder if this review will get the same copy-and-pasted response as the other 1-stars (NB many from this Summer alone). A new telephone system is not an excuse for months of delays.It has now been two months in delays for completing a conveyance. I am not a direct client but Gilson Gray and their utter failure to respond to their own client, my lawyer or the estate agents are causing sky-rocketing costs.I am considering seeking legal advice (not from them!!) on whether we can seek compensation for the extreme delay.

FC · 30 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Avoid at all costs !

Avoid at all costs ! We were assigned these solicitors by the agent we were buying through. In 3 weeks they had done nothing, they didn’t even chase up a memo of sale, I had to do it ! Afsha, who is mentioned numerous times in bad reviews, has a disgraceful attitude, extremely rude and even ‘confused’ my partners mother, who passed away during Covid, as my mother. The bosses there just try to cover it up by saying she ‘gets confused’. This company deals with legal documents daily yet can’t get simple things right like names, dates, properties. AVOID AT ALL COSTS !!!

Jordan · 30 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Is 5 months a reasonable time to spot a…

Is 5 months a reasonable time to spot a Land Registry error? I am not a direct client but your delays are costing me dearly. Evasion tactics seem to be the order of the day. Have just downgraded to least possible stars as still no feedback.

Andrew · 30 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

Awful

This is not a law firm you should engage. They bamboozle you with poorly drafted letters that are beyond comprehension and then charge you £38 when you ask for clarification. They charge you for work even if it is an estimate. If you engage them, they will bury you in a maze of legal speak and an avalanche of inexplicable billing.

Adam · 29 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Trustpilot

zero communation,zero manners,zero…

zero communation,zero manners,zero confidence,zero credibillity,disgracefull and should not be allowed to operate.when you read the reviews its clear that they could go bust at any moment.and what will happen to your money if they do?i have no confidence in these people and i think my elderly mother will become homeless because of these people.none of the other solicitors want to deal with these jokers. i was warned by the estate agent about these people before i appointed them, and oh boy do i whish i had listened.even if your half way through...switch!!! drop them!

Jump · 29 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Recently had the misfortune of being referred to Gilson Gray for a recent sale and purchase. The entire experience from start to finish was made unnecessarily stressful by their slow and inconsistent communication, having no sense of urgency and dropping the ball on several occasions leading to numerous issues and inconveniences. If you enjoy relentlessly chasing people to get basic stuff done then maybe you would enjoy the experience. Icing on the cake is ignoring their own policies by not acknowledging my complaint about the terrible service and taking 22 working days to respond to it, only to infer that it was my fault to have the expectation that they could be accurate and efficient. Enough said.

Scott · 28 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Excellent , attentive service from Lisa @ Gilson Gray.

A · 27 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Efficient and friendly service. We were kept up to date at every stage of our house sale.

Karen · 27 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Excellent company to sell your property through Attentive and responsive to all aspects of the sale. We could not wish for a better company with a special mention to Karen McMillan

Brian · 27 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

From the 1st call with Lisa to the successful moving into my rental, the process has been very efficient and helpful. The team have been amazing. Thank you

Kerry · 27 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Horrified by Gilson Gray’s lack of communication during what is an emotional time for their customers. Everything is very last minute and frankly unprofessional. I would not recommend using Gilson Gray for selling or buying.

Bethany · 27 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I had quite a few things to organise and set up as I was looking to let two flats. John Shand supported me through the whole process which had its challenges and he was always helpful, conscientious and very professional. I would recommend Gilson Gray every time for Letting purposes.

Paul · 27 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Recently had the misfortune of being referred to Gilson Gray for a recent sale and purchase. The entire experience from start to finish was made unnecessarily stressful by their slow and inconsistent communication, having no sense of urgency and dropping the ball on several occasions leading to numerous issues and inconveniences. If you enjoy relentlessly chasing people to get basic stuff done then maybe you would enjoy the experience. Icing on the cake is ignoring their own policies by not acknowledging my complaint about the terrible service and taking 22 working days to respond to it, only to infer that it was my fault to have the expectation that they could be accurate and efficient. Enough said.

Scott · 27 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Not a good experience at all with Gilson Gray. We asked for a quote, and the price looked good so emailed back to accept thinking that was that. We heard no further communication from them at all which lead to a very stressful time as first time buyers. We found a property that we wanted to put an offer on the closing date so phoned the office to get it done quick. All advisors were busy, and we were told we would receive a phone back. We waited a while and didn't hear anything, so phoned up again and was told the same thing. Absolutely no sense of urgency or appreciation for the time sensitive offer that needed to be put in place. In the end we needed to very quickly find another Solicitor to sign up with, and have no regrets NOT using Gilson Gray. We still have never heard anything from them...

Andrew · 27 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Excellent , attentive service from Lisa @ Gilson Gray.

A · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Efficient and friendly service. We were kept up to date at every stage of our house sale.

Karen · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Excellent company to sell your property through Attentive and responsive to all aspects of the sale. We could not wish for a better company with a special mention to Karen McMillan

Brian · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

From the 1st call with Lisa to the successful moving into my rental, the process has been very efficient and helpful. The team have been amazing. Thank you

Kerry · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Horrified by Gilson Gray’s lack of communication during what is an emotional time for their customers. Everything is very last minute and frankly unprofessional. I would not recommend using Gilson Gray for selling or buying.

Bethany · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I had quite a few things to organise and set up as I was looking to let two flats. John Shand supported me through the whole process which had its challenges and he was always helpful, conscientious and very professional. I would recommend Gilson Gray every time for Letting purposes.

Paul · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We recently used Gilson Gray to sell our house and purchase a new one. The service across the board was excellent. Their communication was consistenly very good and everyone was a pleasure to deal with. They kept us up to date at all stages of the process and made it as stress free as possible. I would 100% recommend Gilson Gray. We were delighted with their service. Thank you!

Jo · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Not a good experience at all with Gilson Gray. We asked for a quote, and the price looked good so emailed back to accept thinking that was that. We heard no further communication from them at all which lead to a very stressful time as first time buyers. We found a property that we wanted to put an offer on the closing date so phoned the office to get it done quick. All advisors were busy, and we were told we would receive a phone back. We waited a while and didn't hear anything, so phoned up again and was told the same thing. Absolutely no sense of urgency or appreciation for the time sensitive offer that needed to be put in place. In the end we needed to very quickly find another Solicitor to sign up with, and have no regrets NOT using Gilson Gray. We still have never heard anything from them...

Andrew · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)