Gibbs Gillespie reviews in Ruislip, Pinner and Ruislip Manor

★★★★★ 4/5

Google

Rating only, no written review.

Thandava · 30 July 2017 · Gibbs Gillespie Pinner

★★★★★ 5/5

Google

Very friendly and helpful

Innam · 30 July 2017 · Gibbs Gillespie Pinner

★★★★★ 5/5

Google

Received excellent service initially and followed on by similar on-going support. Deeply appreciated.

Jas · 30 July 2017 · Gibbs Gillespie Pinner

★★★★★ 1/5

Google

Poorly organised from my experience. I arranged a booking for a flat only to be told when we were already near the property that the viewing was cancelled. Extremely disappointing!

Skye · 30 July 2017 · Gibbs Gillespie Pinner

★★★★★ 1/5

Google

Some staff, specially at the rental department are very rude, careless, and arrogant. It is 2 months now that I have moved out of the rented property, I still haven't got my deposits, and every time I call them the person responsible for rental deposits display her impolite and insulting attitude, and I still don't know when will they return my own money. It is the Pinner rental office that really lets you down.

Khesrow · 30 July 2017 · Gibbs Gillespie Pinner

★★★★★ 1/5

Google

Unacceptable service also humiliating and degrading experience at a time. There have so far been numerous issues with the agency performance such as: 1. The office executives were unsure and/or unwilling to check that their proposed tenants do not fall into HMO category whereby there were good reasons to have to obtain these evidence. The issue remains outstanding to date several months after the commencement of the tenancy. 2. At the start of the tenancy the tenants had contacted us and claimed that they did not receive certain (important start of tenancy) paperwork from the agent. We have queried this with the agency via e-mail, over the phone, in person at their offices but were completely ignored on all occasions! We proceed to pursue an answer and finally received a somewhat patronizing response approximately 2 month after we started the process! 3. The agency charged a higher check in fee than originally formally agreed as per signed contract and had taken 2 month to respond - most remarkably their response finally came only after we had formally requested their full complaints procedures! 4. In reference to point 3 above, the requested then complaints procedures have never been supplied to us to date. 5. There seems to be double standards with the agency’s approach. The agency refused to include in the tenancy contract some of the special terms given to them by us due to the nature of the property being let (housing association controlled area, new built under NHBC warranty). The agents stated a number of reasons for refusal such us the terms being "unfair" but which however which they did not back up in writing at our request. The other reason they had given was that the main body of the contract “cannot be changed” as written and checked by their “…solicitors”. On acknowledging ourselves with their issued contract, in the main body of it, Gibbs Gillespie had pre-inserted their own clause to the effect of the landlord and the tenants having to use Gibbs Gillespie' chosen energy supplier at the beginning and the end of the tenancy - the term being clearly unfair. After pointing this out to the agents and refusing to proceed until they have removed the clause, which one of the executives seemed really annoyed about, the term was swiftly removed from the main body of the contract. 5. A member of the Pinner Lettings Team who has claimed to have been with Gibbs for around 10 years has formally supplied incorrect contact information for their other department (property management office). 6. In our personal view, the e-mail etiquette used by one of the employees at the office is arguably inappropriate for an agent to landlord e-mail communication. 7. Our council tax bill at the new address arrived in our names but with Gibbs Gillespie’s address details on it which we had had to contact council about for those to be removed, something that could not have happened but for Gibbs Gillespie involvement that they deny having to do with. Most shockingly in the light of the experience as above there has never been a single apology from them. Seem very sales orientated with little aftersales care and with an attitude of being faultless yet clearly not in control of their operations.

Victor · 30 July 2017 · Gibbs Gillespie Pinner

★★★★★ 4/5

Google

I recently dealt with Gibbs Gillespie Pinner to rent a house in the area. The people were very professional and quick to act. Jaimina was the first person I met and she was very punctual and always available to answer your calls. Matthew then came into the picture when it comes to all the paperworks and he was just brilliant and swift in getting them done. Both of them are very respectful and courteous even when under pressure. They could have done better by arranging a proper handover for the property but luckily our landlord is quite proactive and thus everything went smoothly. Overall a great experience and would recommend them for those looking to rent a house.

Muhammad · 30 July 2017 · Gibbs Gillespie Pinner

★★★★★ 5/5

Google

I have used Gibbs Gillespie to buy and now let my property and it has been a positive experience each time. Highly recommended. The staff are friendly and courteous and very accommodating. The staff explain the processes well and are very professional and patient which is much appreciated. Very pleased with the service.

N · 30 July 2017 · Gibbs Gillespie Pinner

★★★★★ 5/5

Google

Thanks Jenna for your help in searching for new home. You have been fantastic with understanding my requirements and very responsive in handling communications.

S · 30 July 2017 · Gibbs Gillespie Ruislip

★★★★★ 3/5

Google

Overall experience just about satisfactory. At times I did feel that there wasn't enough support and I would have expected better given that I was the buyer. This is not my first property purchase, so my expectations are not over the top. I just feel it could've been a lot better on some aspects.

M · 30 July 2017 · Gibbs Gillespie Ruislip

★★★★★ 5/5

Google

My husband & I just moved into a new rental property through Gibbs Gillespie and have to say the experience was great! Helpful staff, great communication and always on hand to answer any questions that we had. Definitely recommend the team!

Lisa · 30 July 2017 · Gibbs Gillespie Ruislip

★★★★★ 5/5

Google

Gibbs Gillespie are a pleasure to deal with. From start to finish they were kind, pleasant & fully explained everything. I cannot recommend them highly enough and I would not hesitate to use them in the future & will advise people to go Nowhere else. They are the best estate agents ever. Thank You Gibbs Gillespie

Susan · 30 July 2017 · Gibbs Gillespie Ruislip

★★★★★ 5/5

Google

The staff at Gibbs Gillespie are always extremely helpful and friendly especially Jenna Durand at the Ruislip branch. She is always polite and professional and extremely helpful during my property search. Gibbs are a great company to work with and the Sales Team are not pushy like some agents.

Mitesh · 30 July 2017 · Gibbs Gillespie Ruislip

★★★★★ 5/5

Google

I'd like to thank all the team at Gibbs Gillespie but one person in particular .. Conor. He gave me great knowledge of the area, was polite & full of advice & ideas from start to finish. As a first time buyer I was nervous about stepping onto the ladder but he reassured me throughout the whole process and made me feel at ease. Thanks again.

Yazmin · 30 July 2017 · Gibbs Gillespie Ruislip Manor

★★★★★ 3/5

Google

Overall experience just about satisfactory. At times I did feel that there wasn't enough support and I would have expected better given that I was the buyer. This is not my first property purchase, so my expectations are not over the top. I just feel it could've been a lot better on some aspects.

M · 21 May 2017 · Gibbs Gillespie Ruislip

★★★★★ 5/5

Google

I've dealt with the Ruislip Manor office recently and was very impressed with the way they work, their professionalism and care they have for their clients. I was particularly impressed with Matthew who was very helpful and never forgot about me and always kept me up to date which was a service I didn't receive from the other agents on the high street.

J · 24 March 2017 · Gibbs Gillespie Ruislip Manor

★★★★★ 5/5

Google

Having recently bought and sold through Gibbs Gillespie I found that the whole team and the whole experience quite refreshing. I sold a property in 2007 and my experience with my chosen estate agent at the time was horrendous, they just didn't deliver what they promised. I would really recommend Gibbs Gillespie Ruislip Manor Oliver and his team were meticulous through the whole process and myself and my wife are very grateful for there efforts.

Brett · 23 March 2017 · Gibbs Gillespie Ruislip Manor

★★★★★ 5/5

Google

Our thanks to the staff at Gibbs Ruislip Manor for their professionalism and hard work. Our initial buyer pulled out but with Steve, the manager, on the case and the work of Matt, Conor and George plus the other staff we resold quickly despite Brexit and managed to keep hold of the dream house we bought. So glad we went with Gibbs and, what is more, avoided the temptation to go multi agency with other local agents. Good communication and personal treatment. Highly recommended! Andrew

A · 13 March 2017 · Gibbs Gillespie Ruislip Manor

★★★★★ 1/5

Google

Rating only, no written review.

Chris · 13 March 2017 · Gibbs Gillespie Ruislip

★★★★★ 5/5

Google

The team headed by Sam Robbins at Gibbs Gillespie, Ruislip, have been extremely helpful and very professional. Would be happy to recommend as reliable agents.

Brian · 13 March 2017 · Gibbs Gillespie Ruislip

★★★★★ 1/5

Google

Rating only, no written review.

Christophe · 9 February 2017 · Gibbs Gillespie Ruislip

★★★★★ 4/5

Google

Rating only, no written review.

Lewis · 9 February 2017 · Gibbs Gillespie Ruislip

★★★★★ 5/5

Google

Rating only, no written review.

Catalin · 9 February 2017 · Gibbs Gillespie Ruislip

★★★★★ 5/5

Google

very haapy with the service - hats off to Ryan who helped us find a home

Shabbar · 9 February 2017 · Gibbs Gillespie Ruislip