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★★★★★
1,376 reviews across 3 offices and 2 platforms
Gibbs Gillespie has 1,376 reviews across three offices (Ruislip, Pinner and Ruislip Manor) and two platforms, rated 4.8 out of 5 overall. Gibbs Gillespie has the most, 520. Checked 9 October 2026.
1,375
Reviews on Google
All 3 offices
1
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gibbs Gillespie's three offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Gibbs Gillespie. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA special recommendation for Matt Barseghian in sales who was professional and friendly throughout the transaction offering advice when requested and even kept in touch on his day off. Also to Chris O'Brien in property management who helped with getting the property ready to market after the tenants had left and sorting out a last minute hitch. Both excelled and both contributed to securing a successful sale.
5/5
GoogleWe had a great, reassuring experience with Annalise. With professionalism, Annalise made the tough task of finding a new rental home easy, and efficient. Great work. Abdellah&Samira
5/5
GoogleWe had a very positive experience dealing with Annalise. She was extremely helpful, responsive to our calls and emails, and made the whole process of finding the right rental property straightforward and stress-free. She was professional, efficient and supportive throughout, making the entire process smooth from start to finish.
5/5
GoogleWe rent a house introduced by them recently. Everything goes smoothly, from the price and contract clauses negotiation to the make the initial payment. Many thanks!
5/5
GoogleAlexandra Shaw went over and beyond to help us we don’t know what we would have done during what must’ve one of the most stressful times moving house she was brilliant .. Thankyou Alex well done ❤️
1/5
GoogleI genuinely cannot believe how poor the customer service was. I only had the misfortune of speaking to Annalise Robinson twice, and both interactions were completely unacceptable. I contacted the branch to enquire about a property, to which i was called by Annalise, where she asked me a series of questions, including proof of income. She needed to clarify some details with her team as she didn't know the answer, and said she would call me back. She never did. After waiting, I emailed for an update and was simply told to call her back. When I called her this morning, instead of providing the information she'd promised to find, she immediately interrupted me and asked whether I had found the proof of funds required. It was baffling. She was the one who had agreed to find the information. I also said i had been awaiting a response to which she bluntly told me 'i emailed and asked you to call me'. When I tried to remind her of the conversation, she spoke over me, cut me off mid-sentence, and put me on hold. I've never experienced someone in a sales or customer service role who seemed so disinterested in helping a prospective customer. The attitude was dismissive, rude, and completely lacking in professionalism. If this is how potential buyers or tenants are treated before they've even viewed a property, I'd hate to think how existing clients are treated. The only positive part of my experience was the gentleman I spoke to after calling back. He apologised for the way I had been treated and immediately took over my enquiry, which only highlighted how unacceptable the previous interaction had been. I've dealt with countless estate agents over the past few weeks while searching for a property, and this is, without question, the worst customer service I've encountered. A basic enquiry turned into an unnecessarily frustrating experience because one member of staff couldn't be bothered to do what they said they would. I certainly wouldn't recommend this branch based on my experience.
Thank you for taking the time to share such detailed feedback, Latoya. We’re very sorry to hear about your experience when enquiring about the property and that you felt your concerns were not listened to or handled in the professional manner we expect. We take feedback regarding communication and customer service very seriously, particularly when someone is making an enquiry about a property. We’re pleased to hear that the colleague you spoke with afterwards was able to assist and apologise for your experience. We would like the opportunity to review what happened and address your concerns appropriately. Please contact our Customer Care team at customercare@lrg.co.uk, who will be able to look into this further with you. Kind regards, The Gibbs Gillespie Pinner Team
5/5
GoogleI had a great experince with Annalise. She was incredibly helpful throughout the entire process. Everything went so smoothly from start to finish, and I really appreciated how she consistently checked in with me at every step to make sure everything was on track.
Dear Rithwik, We greatly appreciate your review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks,
5/5
GoogleDamil made the process smooth and stress free. He guided me through the property and answered all questions clearly. Very professional.
Thank you for your wonderful 5-star review, Ionela-Roxana. We’re delighted to hear that Damil made your property experience smooth and stress-free, while providing clear and professional guidance throughout. We really appreciate your feedback and support for the Gibbs Gillespie Pinner team! Best wishes, The Gibbs Gillespie Pinner Team
1/5
GoogleAbsolutely disgusting how the manager of this branch spoke to my elderly mother. He needs training on how to speak to people because it’s not on he should not be a manager. The rest of the staff are lovely. Ian you were fantastic nothing but respect for my mum and so helpful. But unfortunately when there is a manager like him you won’t keep staff. Gibbs you need to re think who’s running your offices.
Thank you for taking the time to share your feedback, Jenny. We’re very sorry to hear that you and your mother felt upset by your experience with our Ruislip branch. We take concerns about how customers are treated very seriously. We’re pleased to hear that Ian provided helpful and respectful support, and we’ll make sure your kind words are passed on to him. We would welcome the opportunity to understand more about what happened and look into your concerns. Please contact our Customer Care team at customercare@lrg.co.uk, who will be happy to review this with you. Kind regards, The Gibbs Gillespie Ruislip Team
5/5
GoogleChris O'Brien provided a very helpful service in negotiating an mutually agreeable solution to the tenants' deposit at the end of the tenancy.
Thank you for your 5-star review, Michael. We’re pleased to hear that Chris O’Brien provided helpful and professional support in reaching a mutually agreeable solution regarding the tenancy deposit. We really appreciate your feedback and your support for the Gibbs Gillespie Ruislip team. Best wishes, The Gibbs Gillespie Ruislip Team
5/5
GoogleThe tour with Damil was organized and clear. He explained all features in detail and was very approachable. A great viewing experience.
Thank you for your fantastic 5-star review, Hema! We’re delighted to hear that Damil provided a clear and informative property viewing and took the time to explain everything in detail. We really appreciate your kind feedback and support for the Gibbs Gillespie Pinner team. Best wishes, The Gibbs Gillespie Pinner Team
5/5
GoogleVery transparent and smooth sales support
Thank you for your 5-star review, Amol! We’re delighted to hear that you found the sales process with Gibbs Gillespie Ruislip transparent and smooth. We really appreciate you taking the time to share your feedback and your support for our team. Best wishes, The Gibbs Gillespie Ruislip Team
5/5
GoogleDamil guided me through the property carefully. He explained all details clearly and answered every question. A very smooth viewing.
Thank you for your fantastic 5-star review, Parvind. We're delighted to hear that Damil guided you through the property so thoroughly, explained everything clearly, and answered all of your questions. It's great to know your viewing was such a smooth and positive experience. We'll be sure to pass on your kind feedback to Damil, who will really appreciate it. Thank you for choosing Gibbs Gillespie Pinner, and we wish you all the best with your property search.
5/5
GoogleWhat a delight Rosie was to deal with. So polite and caring. Kept us informed at every stage. Very successful sale and very quick. Sold within the 1st week.Would highly recommend .
Thank you for your fantastic 5-star review, Sandra. We're delighted to hear that Rosie provided such a polite, caring, and professional service throughout your sale. Keeping clients informed and supported at every stage is so important, and we're pleased to know Rosie helped make the process a smooth and successful one. We'll be sure to pass on your wonderful feedback to Rosie, who will really appreciate your kind words. Thank you for recommending Gibbs Gillespie Ruislip Manor.
5/5
GoogleI felt very well informed after the tour. Damil answered all questions patiently and made the process easy. Highly recommend him.
Thank you, Sabha, for your fantastic five-star review. We're delighted to hear that Damil made your property viewing such a positive experience. Ensuring our customers feel well informed and supported throughout the viewing process is a key part of the service we aim to provide, so it's wonderful to know Damil answered all of your questions with patience and made everything straightforward and easy. Thank you for your recommendation. We'll be sure to share your kind feedback with Damil and the team at our Pinner office. We wish you all the best with your property search and hope we can help you find the perfect home in Pinner or the surrounding area.
5/5
GoogleDamil made the viewing clear and stress free. He explained everything thoroughly and was very approachable. A fantastic experience.
Dear Faraaj Ali, Thank you for taking the time to review your recent experience you have had with our team at Gibbs Gillespie Estate Agents Pinner. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleExcellent service and professionalism from the whole team. My tenancy process for our new home was handled by Pritesh Vekaria, who was extremely professional, attentive and supportive throughout. Everything was completed smoothly, and the support we received, together with the technology used during the process, saved us a great deal of time. A great experience from start to finish. Thank you!
Thank you, Marúbia, for your fantastic five-star review. We're delighted to hear that you had such a positive experience with our Ruislip team during the tenancy process for your new home. Moving into a new property can be a busy time, so it's wonderful to know that Pritesh Vekaria provided professional, attentive and supportive guidance throughout, helping everything progress smoothly. At Gibbs Gillespie, we are committed to making the rental journey as simple and efficient as possible, combining expert local knowledge with technology that helps our customers save time and stay informed throughout the process. Your feedback highlights exactly what we aim to deliver. We'll be sure to share your kind words with Pritesh and the wider Ruislip team. Thank you for choosing Gibbs Gillespie, and we wish you every happiness in your new home.
5/5
GoogleWe would like to express our sincere gratitude to Peter West and Alexandra Shaw for their outstanding support throughout the purchase of our second property. From the very beginning, they were professional, approachable, and incredibly helpful. Their communication was always prompt, clear, and reassuring, keeping us informed every step of the way. They made what can often be a stressful process feel smooth, efficient, and well-organised. Their dedication, attention to detail, and willingness to go the extra mile truly made a difference. We always felt that we were in safe hands, and thanks to their hard work, the entire purchase was completed seamlessly. We highly recommend Peter West who I met in Person, and the entire Gibbs Gillespie team to anyone looking for an exceptional estate agency service. Thank you once again for helping us make our dream of owning another property a reality! Happy buyers ! Magdalena & the doggie lol
Dear Magdalena, Thank you so much for your wonderful 5-star review and for taking the time to share your experience. Congratulations on the purchase of your second property! We're delighted to hear that Peter West, Alexandra Shaw, and the team at Gibbs Gillespie Ruislip made the process smooth, efficient, and as stress-free as possible. Providing clear communication, professional guidance, and dedicated support throughout every stage of a property purchase is something we pride ourselves on, so it's fantastic to know this was reflected in your experience. Your kind words about Peter and Alexandra will mean a great deal to them, and we'll be sure to share your feedback with the whole team. Thank you also for your recommendation, it is truly appreciated. We wish you many happy years in your new property, and please give our best wishes to your doggie too! We look forward to helping you again whenever you need us. The Team at Gibbs Gillespie Ruislip
5/5
GoogleWe had a great experience with Taia from the Ruislip team at Gibbs Gillespie. It was lovely to be greeted by a familiar face who was warm, friendly, and genuinely welcoming. She showed us around the property with care, taking the time to guide us through each room and answer any questions we had. She was attentive, helpful, and made us feel comfortable throughout the viewing. Thank you, Taia, for such a positive and professional experience!
Thank you, Emily, for your fantastic review. We're delighted to hear that Taia provided such a warm, friendly and professional experience during your property viewing with our Ruislip team. We believe every viewing should be informative, welcoming and tailored to each customer's needs, so it's wonderful to know Taia took the time to answer your questions and help you feel comfortable throughout. Your kind feedback will be shared with Taia and the wider Ruislip team. Thank you for choosing Gibbs Gillespie, and we wish you all the best with your property search. We hope we can help you find the perfect home in Ruislip or the surrounding area.
5/5
GoogleGreat experience visiting the office to look at properties. Rosie and Will were both friendly, welcoming, and very helpful. They took the time to answer all our questions. Very informed on the local area! Highly recommended!
Thank you, Annie, for your wonderful five-star review. We're delighted to hear that you had such a positive experience visiting our Ruislip Manor office. Rosie and Will will be pleased to know that their friendly approach, helpful advice and knowledge of the local area made such a great impression. At Gibbs Gillespie, we pride ourselves on providing expert local property advice and helping customers feel supported throughout their property search. It's fantastic to hear that the team took the time to answer your questions and provide the guidance you needed. Thank you for your recommendation. We'll be sure to share your kind feedback with Rosie, Will and the wider Ruislip Manor team. We wish you all the best with your property search and hope we can help you find your ideal home in Ruislip Manor and the surrounding areas.
5/5
GoogleWe would like to extend our sincere thanks, particularly to Matt B, as well as the team in Ruislip Manor, for their excellent service in selling our home in what proved to be a challenging market. Matt was efficient, proactive, consistently helpful, and highly responsive throughout. His enthusiasm, combined with a realistic and optimistic approach, gave us confidence at every stage. He provided clear guidance on pricing adjustments, which ultimately helped secure the sale. Communication was excellent from start to finish, and no question ever felt too small. We would also like to thank Mahnoor, then new Move Manager, who joined partway through the process. She was extremely supportive in progressing matters and achieving exchange and completion. Overall, we are very grateful for the professionalism and dedication shown by the whole team.
Dear Laura, Thank you so much for your wonderful 5-star review and for taking the time to share your experience. We’re delighted to hear that Matt, Mahnoor, and the team at Gibbs Gillespie Ruislip Manor provided the level of service you deserved throughout the sale of your home. Selling in a challenging market can be stressful, so it's especially rewarding to know that Matt's proactive approach, honest advice, and regular communication gave you confidence every step of the way. We're also pleased that Mahnoor was able to support you through the later stages of the transaction and help bring everything to a successful exchange and completion. Your kind words will be shared with Matt, Mahnoor, and the entire team, they'll be thrilled to know their hard work has been recognised. Thank you again for choosing Gibbs Gillespie. We wish you all the very best in your new home and hope we can assist you again in the future. The Team at Gibbs Gillespie Ruislip Manor
5/5
GoogleOutstanding Service from Gibbs Gillespie! ⭐⭐⭐⭐⭐⭐⭐ I am a very difficult person to please, but the way Tommy Higgins handled our property purchase easily earns a 7-star rating. He went above and beyond to shield us from the usual hassles of buying a home. They were true partners throughout the entire process. I highly recommend them and look forward to working with them again in the future. Great job!
Thank you for your fantastic review and for awarding Tommy and the team such high praise. We're delighted to hear that Tommy Higgins made your property purchase a positive experience and helped minimise the stresses that can often come with buying a home. At Gibbs Gillespie Ruislip Manor, we pride ourselves on providing exceptional customer service and supporting our clients every step of the way, so it's wonderful to know that Tommy's dedication and commitment stood out. Your recommendation means a great deal to us, and we're pleased that you felt we were true partners throughout the process. We look forward to assisting you again in the future with any property needs in Ruislip and the surrounding areas. Best wishes, The Gibbs Gillespie Ruislip Manor Team
5/5
GoogleRuislip Manor team were great selling our house. We had to deal with a number of really difficult problems and they were absoluty super helping us to sort them out and get the sale quickly completed and efficiently. Really well done Tommy and team.
Thank you, Scott, for your kind review. We're delighted to hear that the Ruislip Manor team supported you through a challenging sale and helped achieve a smooth and efficient completion. We'll be sure to pass your feedback on to Tommy and the team. Kind regards, The Gibbs Gillespie Ruislip Manor Team
5/5
GoogleWe were really pleased with Gibbs Gillespie Ruislip Manor's services when we sold our home with them. They kept us informed and were always available when we had questions. They provided all information clearly up front and were thoroughly professional and friendly throughout. Our first sale fell through on account of the buyers which was incredibly stressful (entirely down to the buyers themselves, not Gibbs), but Tommy and Edyta were really supportive and acted quickly, taking extra care to ensure our place was back on the market asap. We secured another set of buyers swiftly. Highly recommend their services.
Thank you, Rosa, for taking the time to share your experience with our Ruislip Manor team. We're delighted to hear that Tommy and Edyta provided the support, communication, and professionalism you needed throughout your home sale. We understand how stressful it can be when a sale falls through, so we're especially pleased that the team was able to act quickly, get your property back on the market, and secure new buyers promptly. Providing clear advice, regular updates, and a friendly service is something our Ruislip Manor estate agents pride themselves on, and it's wonderful to know this made a difference during your move. Thank you again for your recommendation and for choosing Gibbs Gillespie. We wish you all the very best in your new home.
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Gibbs Gillespie has 1,376 reviews across its three offices, rated 4.8 out of 5 overall: 1,375 on Google, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Gibbs Gillespie has the most, with 520 reviews rated 4.8 out of 5, followed by Gibbs Gillespie with 476.
Gibbs Gillespie, 172 - 174 High Street HA4 8LJ; Gibbs Gillespie, Chapel Lane Chambers, 1 Chapel Lane HA5 1AA; Gibbs Gillespie, 48 Victoria Road HA4 0AG.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.