Trusted Agent profile

Get Living estate agents in London and Salford

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

1,380 reviews across 3 offices and 2 platforms

Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,346

Reviews on Google

All 3 offices

Trustpilot logo

34

Reviews on Trustpilot

Business-wide

Our offices

Get Living's three offices, most reviewed first. Each has its own page.

Latest reviews from every Get Living office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Been in the village for just over 6 months now, can honestly say that it has exceeded all expectations so far. Just requested some maintenance using the handy app and my plumbing issue was very handily fixed by Tony in no time at all. He arrived within 15 minutes of raising the request - can't ask for any more than that. Keep up the great work!PositiveResponsiveness

Matt Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Matt, thank you so much for your review! Delighted to see you are enjoying living with us and appreciate your recognition of Tony. We aim to keep up the great work - Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Excellent customer service during rental process The Get Living team made the process of renting an apartment extremely easy. The team was very responsive and made sure I was updated every step of the way. Shout out to Zareena for being so helpful and friendly.

Nsikan Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Nsikan, thank you for sharing your review and recognition of Zareena. We are delighted that you found this to be extremely easy to join us and we hope you will enjoy your time here. Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Just moved a few days ago and only have good things to say so far - the team has been very prompt and helpful, reported something to maintenance which was sorted in the same day! I loved their initiative to offer discounted places to key workers, which meant I could afford a place here. I am loving my new flat with a balcony and shared garden which are so needed during these times. Chloe and Zainab have been especially helpful with the whole process and I am thankful to Davide who helped us secure our dream flat! :)

Theodora Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Theodora, thank you for the lovely feedback, will make sure to pass your kind words to the team. I am thrilled that you are enjoying your new home and if there is anything else we can assist with please give us a call. Jackie Robinson - Director of East Village

5/5

Google

The team at Get Living are amazing. From start to finish, the whole process of renting is so easy and there is no stress compared to when renting with an agent. The professionalism and the care they take to ensure everything is perfect cannot be faulted. Particular thanks goes to Rikki and Zainab who quickly responded to every query we had without hiding any detail. I would 100% recommend Get Living to anybody. Thank you!

George Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

George thank you for taking the time to share this positive rating! I will make sure to share this with the team to let them know to keep up the amazing work. Jackie Robinson - Director of East Village

5/5

Google

I'm so impressed by Get Living's maintenance team. They're always kind and know just how to solve any issue. I want to give thank you in particular to Ryan who fixed my dishwasher issue quickly and easily. He even spotted another issue and fixed on the spot as well. Kind, professional service!

Yuliana Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Yuliana, thank you! It is great to see Ryan resolved everything for you and he will be delighted to see this! Please do let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Excellent customer service! Zainab and Claire made the process of renting really easy. They are patience and answer question timely. The maintenance team is also responsive. The engineer, Tony, give us perfect sewer repaired experience. They are all friendly.PositiveResponsiveness, Professionalism, Value

Yu Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Yu, thank you so much for taking the time to leave Zainab, Claire and Tony a review, they will be delighted when they see this. If there is anything else we can help with please do give us a call. Jackie Robinson - Director of East Village

5/5

Google

I rented a 1 bedroom with GetLiving for about a year and half and their customer service is amazing! Rikki, the relationship manager was super helpful from the start and arranged all the viewings + got everything sorted before I signed the contract. Earlier this year, I needed to move into a two bedroom and Rikki came through once again :) I can't recommend him enough!

Sherrylene Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Sherrylene, thank you so much for your review and recognition for Rikki. He will be delighted to see this, as are we! If we can be of any help in the future, please do let us know. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

I wanted to commend Get Living's Maintenance Team for always delivering such professional and quick service! I had an issue with my washing machine, and Ryan came today to help me fix it. He is very friendly & efficient - he told me what the problem was and managed to rectify it quickly. He could even tell by the sound of the draining in the machine that everything was working as it should be! Very impressed and pleased with this service. Thank you Ryan!! :)

Midori Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Midori, thank you so much for your recognition of our Maintenance team and Ryan. It is always a pleasure to receive such positive feedback for the team and they appreciate it. Please do let us know if we can be of help again in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Great service from Ryan fixing our dishwasher, very friendly and efficient! even offered to have it replaced (it wasn't necessary in the end). We contacted Get Living about the issue and he was working on it in less than 24h, very happy with how quickly it was sorted out.

Diego Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Diego, thank you for taking the time to share your experience. Delighted to see Ryan as friendly and efficient as always. Best Regards, Richard - Head of Resident Experience

5/5

Google

Blown away by our experience with Get Living - best rental experience we have ever had. Everything is so efficient and promptly dealt with, and such incredibly high quality, well-maintained homes. Only wish we’d moved sooner! πŸ˜„ Special thanks to James Day who provided exceptional service in helping sort any queries we had after moving in! He was so helpful and responsive, thanks so much again James! 😊

Niamh Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hello Niamh, thank you so much for your review and mention for James - he will be delighted to read this! Welcome to East Village and Get Living - please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

1/5

Google

Horrible customer experience. I have been a tenant for many, many years and they never respond to any emails. Phoning them is exactly the same, they are never able to give you any information or have the appropriate people come to the phone to resolve issues. Their flats are already falling apart- we had 2 major plumbing issues over the last 2 months that were not promptly resolved. I know loads of tenants in the new buildings who have constantly been having issues with their flats too- so it's not just the old flats that have issues. Sadly, they used to be a good landlord, they have declined steadily over the last 3-4 years in terms of tenant experience. Their rents have gone up by about 25% over the last 3 years. Definitely not good value for money, you are better off with a different landlord in the area. They don't appreciate loyalty either. It's a shame really- I used to be very happy renting with them. Not anymore!

ΕβΡλίνα Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hello and thank you for sharing your review. Please email me directly at Richard.clogg@getliving.com and I assure you of my response. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

The EV team are fantastic. I recently bought a new TV and it wanted it wall mounted. The booking service with Andrew R was swift and all communication of what I wanted was clear. Kevin R, the EV Handy Man is amazing, he put my TV bracket up on the wall and installed my TV. Sadly my new TV that I purchased was faulty, so Kevin came back again to put to take the faulty one down and the new one up with no charge. Kevin also put all out pictures up in the flat - he has a meticulous attention to detail - couldn't recommend more. Thanks Kevin & Andrew for all your help.

Deborah Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Deborah, thanks for your fantastic review and mention for Andrew & Kevin! They both enjoyed reading this and appreciate it. Let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

We've been renting an apartment with Get Living for the past 3 years and have been absolutely loving it. We've had some really painful experience with London landlords and agencies previously, but there's never been any issues with Get Living. The apartment was super clean and freshly painted when we moved in. Any issues are sorted out very quickly by the maintenance team. Everyone is always super nice and helpful. We are now moving into a different building with Get Living and thanks to Shafiq and Maria the process has been really smooth. Thank you so much!

Katharina Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Thank you so much Kat! Delighted you have had a wonderful experience with us over the past 3 years and long may it continue. Best Regards, Richard - Head of Resident Experience

5/5

Google

My wife and I moved in two weeks ago and, so far, the entire experience has been great! Claire and Zareena were very fast to answer any of our questions during the renting process. Prior to moving in and on our first days, we were very well received by Von, who also promptly answered all our queries and guided us throughout the building on a very helpful induction and made sure everything was perfect on our moving day - we're very happy to be having him as our relationship manager! All the building's facilities are very clean, the staff is very helpful (shout out to Mark and David who helped on some maintenance issues on these past days) and the apartment was spotless when we first moved in. Very grateful to the GetLiving staff and hoping our stay will be as delightful as what we've been having so far!

Daniel Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Daniel, thank you so much for sharing your outstanding review in mentioning so many of our team - they will be delighted to see this. We are delighted that your experience has been smooth from beginning to move in and long may it continue whilst you are here with us! Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

My partner and I have just moved and the process has been absolutely seamless. The apartment is spotless and the Get Living team have helped us set everything up each step of the way. Davide showed me the flat and actioned our application straight away which meant we moved within 2 weeks which was great. Von then greeted us on the day with the keys and parking etc. ready to go. The induction and everything we’ve had so far has been excellent.

Sarah Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Sarah, thank you so much for your review! Delighted to hear that your welcome to East Village has been excellent and appreciate your recognition of Davide & Von. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Really pleased with the service received since moving in to East Village just over a month ago now! Our relationship manager Charles has been extremely communicative, helpful and friendly at all times which has made the move in process and settling in feel stress free. Any maintenance calls have been raised and fixed very promptly and always with friendly service!

Pammy Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Pammy, welcome to East Village. We hope you continue to enjoy living with us and appreciate your mention for Charles. Please let us know if we can help in any way at all in the future. Best Regards, Richard - Head of Resident Experience

5/5

Google

The team at Get Living are amazing. My queries are responded to and resolved so quickly. Today, I had an issue with my toilet not flushing properly. Within 6 minutes of me sending the email, a member of the maintenance team, Tony, arrived and fixed it! Thank you so much Tony, James and Get living in general for being so responsive and always helpful. Our experience with living here has been super positive and honestly the best landlord housing agency we have ever had.PositiveResponsiveness, Quality, Professionalism

Saba Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Saba, thank you so much for your review. We sincerely appreciate you recognition of Tony, James and Get Living and we will certainly aim to keep to your expectation of being the best! Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, Easy Village

5/5

Google

I’ve not yet moved in but so far the customer service has been brilliant. Davide the leasing associate was so patient with me going back and forth choosing a flat remotely as I’m relocating from Scotland. Once chosen I was walked through the moving process and screening which was so simple and quick. From there I’ve dealt with Francesco about the leasing agreement and car parking space and they were fantastic too, he walked me through all the documents I needed and updated me via email, all in all it was completed in about a week and I felt very relaxed through the process which is basically unheard of with renting πŸ˜‚ I would highly recommend the team to others. We’re very much looking forward to joining the community. Roll on moving day!

Shaffron Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Shaffron, thank you so much for sharing your outstanding review! It is great to see Davide and Francesco combining to get everything ready for you and put your mind at ease. We sincerely appreciate your recommendation and look forward to welcoming you to East Village. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

We had an issue with our washing machine and we raised the job though get living maintenance. Ryan Walker was our engineer who promptly came to replace the existent machine. He was so quick and polite, I was really impressed. He managed to do the job in roughly 15 minutes. A great service I’ve rarely seen these days. A great example of professionalism, efficiency and practicality. Thank you Ryan! I’d suffice if people were at least half as committed and dedicated as you are in what they do!

Mattia Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Mattia, thank you for sharing your review and mention for Ryan! He will appreciate reading this, as do we! Please let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village

1/5

Google

I moved in in January 2022 and had no issues. But since mid-April my room in East Village has started having this 24/7 loud noise of water rushing through which Get Living have taken no liability for, rather they've suggested I take legal action when a month of emails, calls, and visits got me nowhere. I am now stuck in a contract and unable to leave my room as of course no one would want to move in while it's like this. A word of warning if you deal with Get Living as this is the standard of what they've considered habitable.

Brennan Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Brennan, disappointed to see this review after a successful beginning. Please do feel free to contact me at our East Park Walk office. Alternatively, I will be in contact later today to understand what can be done to resolve this issue. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

Thanks to Chantal Snoad! There is some administrative work to be done when someone joins an existing rental. From the beginning we were informed about the necessary steps and Chantal accompanied us well. I am happy to live here and appreciate "East Village by Get Living": Thank you very much Chantal.

Agnes Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Hi Agnes, thank you taking the time to share your review! We are delighted you are happy to be here, and appreciate your mention for Chantal. Please do reach out if we can be of any assistance in the future. Best Regards, Richard - Head of Resident Experience, East Village

5/5

Google

I lived in East Village for 8 months. I can say easily that after 6 years in London having to deal with agents and landlords, Get Living was the best agent I had so far. They are very professional and fast to help you with any issue. They organise also events which is quite good to have that sense of community, something hard to find when you live in a flat in London. I really enjoyed my time here and I definitely recommend it if you want to leave in east London.

Alessandro Β· 12 June 2022 Β· Get Living London (1 East Park Walk)

Agent replied Β· 11 June 2024

Alessandro thank you so much for the lovely review, thrilled that you enjoyed your time with us. Jackie Robinson - Director of East Village

4/5

Google

Rating only, no written review.

Sydelle Β· 7 June 2022 Β· Get Living New Maker Yards

Agent replied Β· 7 June 2023

Hi Sydelle, thank you for your rating, if you have any feedback we would love to hear it ? Many thanks Kim, General Manager

5/5

Google

Rating only, no written review.

Jordan Β· 7 June 2022 Β· Get Living New Maker Yards

Agent replied Β· 7 June 2023

Hi Jordon, many thanks for your review if you have any feedback or anything we can assist with do please get in touch . Have a great day ! All the best Kim, General Manager

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Awards

The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Get Living

Which Get Living office has the most reviews?

London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.

Where are the Get Living offices?

The three Get Living offices, by town:

Has Get Living won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.

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