Get Living estate agents in London and Salford

★★★★★ 5/5

Google

It’s been such a pleasure working with the Get Living team. As someone new to London I was a bit apprehensive on the prospect of finding a flat but with Rikki and Zainab the process was a breeze. From the start the two were quite prompt in their replies, helping us secure our preferred unit and answering any questions along the way.

Tyanna · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Moving into a two-bed with my girlfriend in east village via GetLiving has been a really smooth process. The agent we met for viewings (Claire Oki) was responsive and incredibly helpful in finding us something perfectly suited to us! Reserving the property and completing referencing was very easy and quickly done. Highly recommend! We then worked with Zareena Aziz in the move in team and again had a great experience. All documents were signed and rents paid easily. All questions answered and any requests we had were happily accommodated. Overall a very lovely experience compared with renting elsewhere in London! 10/10!

Jennifer · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 2/5

Google

Get Living improved a lot in maintenance responding time, but unfortunately the service proficiency is still poor. During the past 2 months, my hot water bill is over 2 times higher than similar property-with heating off and shower once a day. Having noticed this abnormal bill, I reported to the maintenance team, but no effective solution is given. The engineer always quickly jump to the conclusion of everything works well without doing further test, and gave sloppy solution-basically just tell the tenant to wait and see. In order to figure out what the problem could be, I did some research. This is so ironic cause I’m not an expert but have to locate the potential problem by myself. During the second check, I asked the engineer to see if there’s something wrong with the valve. He changed the valve but still said everything works fine just as usual. The new valve solved part of the problem. With the hot water meter running less crazy, it clearly shows there’s still something wrong. However Get Living seems not capable to locate the problem-or do they even care about the real problem? While the tenant is suffering from the abnormal utility bill, Get Living just want to collect the rent and with little responsibility to solve the problem. So my advice is run! This story is only the tip of the iceberg. You just don’t know how much hidden cost you need to pay living in this area :)

Hehe · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Great agency, great service - they respond to any issues you raise the same day. We asked for some help installing shelves onto the wall, and the handyman Ryan came and was awesome. Great vibes!

Augustas · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

The team at gel living have been professional and helpful. They respond to queries immediately and sort things for you ASAP. Very much appreciated and happy with how you guys are doing things. Von Dimson is my property relationship manager and he was very helpful and sorted things out for me going out of his way. Thanks again.PositiveQuality, Professionalism

Anupam · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 4/5

Google

Francesco Vertaglio and Daiva Simanauskaite supported our tenancy renewal agreement at Victory Plaza in East Village: Daiva contacted us three months in advance to initiate the renewal and Francesco supported the required documentation to successfully renew our contract. I cannot fault their diligent efforts to support us in the process, and thus would like to give a positive review based on their communication and leadership skills. There was a period of misunderstanding involving Daiva Simanauskaite, Dave Osborne, and Chantal Etheve, where it was not clearly communicated what GetLiving’s minimum lease terms were prior to signing the first tenancy agreement. The desired tenancy length was 12-months split into two separate tenancy agreements. Having communicated this to Dave and Chantal, we were prompted to sign an initial agreement for 8-months (with an advanced payment plan), followed by a renewal after the tenancy expires to satisfy our desired length of stay. Upon getting into contact with Daiva to renew the second agreement, we were told that it was not possible to satisfy a 12-month term by renewing for a final 4-months. Keeping in mind that an 8+4 tenancy agreement was communicated to Dave during the initial viewing of the flat, we were denied to renew for this length. Instead, we had to sign a new agreement for 6-month - extending our stay by an unintentional extra two months. This does not apply for those paying monthly instalments, rather those who have special circumstances and are required to pay in advance. A final note on client-relations; besides Kate Easterling, neither Daiva nor Francesco remembered that we used to be clients with them three years ago despite having had various conversations with them during that time. Kate invited us in to the GetLiving hub for a lengthy chat having remembered us as previous Victory Plaza residents three years prior. On this occasion, I like to leave a positive review to Kate given her strong client-centric mindset and attention to detail. At the end of the day this is a business, and we are paying for a service in order to have a positive experience as tenants - GetLiving should do better to ensure prior clients are remembered and gladly welcomed back.

David · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

We had a great experience with Rikki and Chantal who helped us through every step when moving into East Village. They were so helpful and made the process seamless and stress free. Very happy with the service!

Shane · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Requested for maintenance to hang a mirror in our new flat and they responded within 24 hours and got it booked in for the next day! Kevin was fantastic and got it up swiftly with no problems. Thanks to him and Scott for organising and for their great service 😊 …

Sophie · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

We moved into East Village in February and it was the easiest and best experience. Particular shout out to Claire Oki who went above and beyond to make it as easy as possibly for my partner and I to be able to get our hands on our beautiful flat. It has never been so easy to move home.

Phoenix · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Thanks for the Get Living team for helping me with my move. Typically moving is extremely stressful but found the moving in process very straightforward, and when there were a few sticking points the team were very proactive in helping me sort issues out. Special thanks to Nicola and Davide with their assistance.

Sean · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Maintenance is dealt with very quickly. We sent a request the previous evening and someone showed up the following morning. Ryan one of the maintenance team arrived to fix our washer and fixed our fridge which wasn't in the original request. Made our lives easier and it was a bonus he was so lovely! Thanks again!

Jade · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Ryan from Get Living's Maintenance Team visited my flat today to undertake repairs and component replacements. He was very efficient, professional, and friendly. Thank you also to Scott for swiftly arranging the visit around my availability. Great service.

Elizabeth · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Been a GetLiving customer for 4 years at 2 different properties. I really appreciate the prompt friendly and responsive service and the effort the team goes to to build a community with their events and communications. Properties are of a high standard, well-located and well-maintained. When things don’t go quite right they’re earnest about getting things back on track.

L · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I've lived in East Village for over a year now and I have nothing but great things to say for the maintenance team working here, they always respond quickly to requests and are more than happy to help where needed. Also a special thanks to Ryan who has served my maintenance requests a couple of times now - he always makes sure everythings in working order & is quick to look at any other issues I have. Thank you!

Matt · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Have been living here for under a month but the communication with Chloe has been outstanding. Any issues we’ve had have been resolved promptly and she’s been very understanding, helpful and always friendly. She’s gone above and beyond to ensure all our queries are resolved, which definitely made the first couple of weeks reassuring and less stressful.

Andrea · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I would like to give 5 stars to Nick Marston for his excellent customer service because as a tenant I felt that he really listened and appreciated our situation. I recently spoke to Nick to see if there was anything that he could do for us to make our apartment a bit more comfortable as we have been living there for quite some time. As a result of speaking with him we were very happy with the changes that he was able to arrange for us which were more than we expected, it makes such a difference to us and enhances the 'feel good factor' of our place.

Wendy · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Just wanted to give a huge thank you to Ryan from the Maintenance team! He came by within 24 hours of us putting in a request to fix our dishwasher. He showed up promptly, before the workday began, and comprehensively overhauled our dishwasher. He screwed the dishwasher frame back into its proper position and made sure to clear out any blockages internally. He finished off by giving us some advice on how to maintain our dishwasher going forward to maximise its lifetime. Everything was over in 15 minutes! First-class experience and great guy! Thanks Ryan :)

Alexandre · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

All-round fantastic customer service and support in high quality finished and maintained apartment. We have been living in East Village now for just over a month. We have a dog and a cat, making finding a rental-home in London not very easy. We were initially attracted to East Village due to its pet friendly policies and its great transport links to the rest of the city. Davide T. from the leasing team gave us a tour of the village three months before we moved in. We were positively surprised by how the area has grown and developed since the 2012 Olympics. Davide was able to expectedly and with patience answer all our questions (we had a lot!) and show us a few properties. We remained in contact for the onboarding and both Davide and Chantal from the customer hub were fantastic in their assistance in sorting out all the required documents, etc. (all done online via a self-explanatory portal) and Kaitlin from the Neighbourhood Hub Team was superb in sorting out the keys and aiding in getting a water meter reading. Davide had told us about the inhouse maintenance team and it sounded almost too good to be true, but I have to say over the last four weeks we have had quite some small items (door that would not shut fully, bathroom shelves missing support screws, etc.) and James from maintenance has been effective and swift in his responses and getting one of the team out to fix them. Stella job all round.

Alex · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Ryan from Get Living Maintenance Team was excellent. He was very friendly and helpful, fixed the issue quickly and offered to sort any other issues out. No mess, no fuss, just good old fashioned service!

Kate · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Ryan was absolutely lovely, we had a repair the first time and it didn’t take, he came again and got us a new appliance and made sure we understood how to work it. He was quick, responsive, and personable, and very quiet considering I was working from home!

Imani · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I moved in my second East Village home in Feb 2022. I am writing to thank Claire Oki for her prompt replies and suggestions when I started looking for a home. Although it was difficult to arrange a viewing as the flat I liked was tenanted, she managed to send me a very good video for the same unit on the upper floor. This helped me decide on my reservation. Zareena Aziz was patient and professional to guide me through the next steps before the move-in and the Belvedere team did great for my move-in experience. Shafiq Mirza and Charles Ohuruogu who had been really helpful. They answered all my questions promptly via email and come over a few times to help with issues I raised. James Day arranged prompt maintenance service for me and Kevin the engineer was a star who came and fix the wardrobe door over and over. In short, I am very satisfied with the service I received in Getliving and their Belvedere team. They are all very polite, always really to help and make you feel that care about your problems or worries. That is also why I rent from them again.

CY · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Really enjoyed been living in the East Village. Chantal and Nicola were helpful through the renewal process and when I first moved there. They respond to emails very quickly. There was an issue with my bank and they were understanding of it and were very flexible.

Nwanne · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Thank you so much to Ryan for fixing and replacing our dishwasher! Ryan came back twice in the same day to make sure we weren’t without a dishwasher and took the time to show me how the new one works. On top of this Ryan was lovely and chatty, super friendly and professional! Thanks so much for your help Ryan, keep up the good work!😊PositiveResponsiveness, Quality, Professionalism

Josie · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

The people on the Get living team are very nice. Compared with other apartments, the speed of get living's reply and the speed of solving things are very satisfying. Since this is my first time living outside campus, I really know nothing about how to rent an apartment. Account administrator Chantal Etheve was very helpful and answered everything we wanted and needed to know. Rikki was good as well. When I checked in, the manager gave me a detailed introduction of how to use the facilities in the house and told me some precautions. Very happy to live here；）

Gao · 12 June 2022 · Get Living London (1 East Park Walk)